On October 4 I visited Store #5738 Newport, KY - 61 Carothers Rd and made an appointment to have a mirror removed replaced on October 15. At that time I explained that an uninsured driver had hit the mirror and that I was pursuing compensation from the driver. The person I spoke to told me that because the trim piece for the mirror was undamaged they would be able to use it on the new mirror. Based upon this information I sent Firestone's quote to the driver who damaged the mirror and received payment in the amount of the quote. When I dropped the car off in the morning of the 15th I learned that the part had not been delivered but I was told that it should be there later in the day. I left my car at the store for several hours before receiving a call alerting me to the fact that part wouldn't be delivered that day, but that they would call me when the part arrived in order to make another appointment. My belief is that the part had not been ordered until the 15. On the 17th I received a call alerting me that the part had arrived, and I made an appointment for Saturday the 18th at 10:00 a.m. I dropped my car off on the 18th at 10:00 a.m. I did not receive a call to pick up my car on Saturday or Sunday morning, so at 12:00 p.m. on Sunday I called the store and learned that my car was ready to be picked up. When I arrived at the store I discovered that a snap for the trim piece from the old mirror had been broken and so the trim piece had not been installed. I now either have to live with the mirror lacking the trim piece or pay out of my own pocket to have the matching trim piece installed. I won't return to Firestone Complete Auto Care. read more

Sent my daughter there to have her car checked before she returned to Boston. Everyone there was so nice and they did a full inspection on the car. It came back with just some suggestions but nothing had to be done. That's very rare especially out of town. Makes a dad feel great that there is still honest people out there. Thank you from a dad in Boston! read more

This location has horrible customer service & time management. I went to this location on Saturday to get a routine oil change for my vehicle. When I went to this location at the time they told me it would be done they said it wouldn't be finished until closing. When I finally picked up my vehicle the check engine light was on, the car was shaking, and other warning lights were on. I took the vehicle back and they told me it was because the tires needed to be rotated. When I took my vehicle back the third time I was met with resistance from the manager who told me he would not refund me or fix any of his alleged mistakes unless he had anything in writing from the dealership. The firm facts are: My car was not shaking, wobbly, or in the condition it was in when I left it. I have seen other comments about how your car was picked up in worse shape than when you left it and how mistakes are patched lazily. You are not alone. Unless you are a mechanic yourself or knowledgable about cars do not go here they will try to upsell you or tell you there is a problem that is not there. Beware. Not worth the price I paid and I will be filing a complaint with Firestone and attempting to get refund. If you read all of this know I have had positive experiences with this branch in the past when I had a beat up car and they took care of that car way better than when I got a new one! But I will not be going back! Buyers beware not worth the hassle! read more

Brought my car in for new brakes and they wanted to overcharge me for it. I could hear the guys in the shop talk about how they make money by buying cheap parts and charging more for them. They also cross threaded two of my front tire lug nuts and wanted me to pay to fix their mess up - absolutely horrible! read more

I would give less than 1 star if I could. I scheduled a standard oil change and AC performance check. I was told that the AC performance check would simply tell me what was wrong with my air conditioning and I would be given a quote to address what was wrong. After waiting for 2 hours, they came back and had fixed my air conditioning without my approval. They charged me almost $300 for the fix -- which was just topping it off with refrigerant (you can buy a bottle for $40 at Walmart) I have filed a claim 7 weeks ago and have not heard back from anyone, despite following up multiple times. My claim has been escalated from the store manager, to area manager, to regional manager, and finally corporate and I still haven't heard back about a solution. Run from Firestone and their shady business practices read more

Rude, guys in shop walking around like they don't know what to do next. Managers arguing with each other in front of customers. Unreal, won't be back! read more

Everybody was great! All the employees were friendly and helpful. We were heading out on a trip and had a flat tire. They got us in and out quickly, efficiently and easily. We are grateful and appreciate the help at Firestone. A special thanks to Chad for the quick work! read more

My Tire Pressure Low light came on during the XMas shopping crush. Couldn't find anywhere to get free air. I found the FIrestone on Fields Ertel Rd, Cincinnati. Brandon was so nice and immediately said I could pull the car up to the first bay. Duane came out, filled my tires and showed me how to turn off the notification light. They were terrific. read more

After waiting 2 weeks for a call back from customer care, I decided to leave a review. I have been going to this first one location for over 5 years. Basically since I moved to Cincinnati. I found the location convenient. However, it's always seemed a bit expensive and the people working there have never been especially accommodating. After my recent experience, I will never be going back to this, or any other Firestone. Please take my advice. There is another tire store right across the street on Kenwood. A few weeks ago, on my way to work, I got a flat on the freeway. After putting on my spare, I went straight to Firestone. I was told they had a tire, but didn't have time to put it on. I would have to leave my car. But I couldn't, because I own a restaurant and had to be there asap. So I left my rim so they could put the tire on it. They didn't have any appointments at a time when I could be there, becausy Daughter has school and I own a restaurant. So I just came back around 3pm thinking they could just put the tire on real quick. However, the gentleman at the counter was quite rude and insisted he didn't have time. I asked if I could have the tire to put on myself. He said yes. So I had to roll the tire out to my car and put it on myself in the parking lot, using my own little jack and tire iron. What took me a half hour and got me sweaty and dirty, would have taken them 5 minutes. But they didn't have time. This is unreal! I wouldn't be quite as upset if the guy wasn't super rude about it. And I kind of wonder. What if I didn't know what I was doing, and my tire fell off on the freeway? Anyway, I then was at the dealership for an oil change. Aand I was told I needed to match all the tires or I would lose my warranty. So I was forced with the decision. Do I buy tires from the dealership, that has always been good to me. Or do I go back to Firestone. Because of my recent experience, I decided to buy tires from the dealership and return this tire to Firestone. However, they refused to take the tire back. When I asked about the 30 day return policy, they rudely said it was only for full sets of tires! Once again, unreal! Now I have been waiting on A call back from customer care after calling twice. I'm be come to the conclusion that this whole entire company is b as d news. read more

Enterprise Rental completely bungled everything for us and Firestone helped us out a lot. They totally were helpful and reasonable and tried to take care of us when Enterprise left us hanging. This happened today on 7/22/21 and they were closing. read more

I had a great experience with Firestone. I purchased new tires through TireRack and had them delivered here. It was only $65-ish for the installation and $90 for an alignment, that's pretty cheap. They were honest and personally invited me into the bay area to show me the problems directly but at no point pressured me into upsells, or threatened to hold my car hostage if I didn't make the repair "immediately". Will definitely continue to give them a try. A lot better than Donovan's Auto where they talk down to you in a condescending manner.. not everyone understands cars.. read more

I have receipts for Brandon new tires purchased from Firestone and the area manager Vicente Ortega told all Firestone in his area not to honor my warranty for system glitch saying serial number on tire didn't match. they stop working on my other car which I spent over 4k on and never took off there lot. they towed my car to junk yard. corporate told my they couldn't believe their area manager would make that decision on new Firestone tires. and did nothing about it. note they emailed me offering me money for the amount I paid to get car out junk yard. I'm going to court to have a real judge place judgement on these actions. I worked as service manager for them 5 years and that area manager told manager around company don't work on my cars anymore while I was still an employee. complete discrimination. see you in court! yes people I'm an educated person 4 year degree and had to resign from the job. I didn't quit and I cursed out the area manager for his discrimination. And they still allowing him to do it while I'm just a customer! read more

I DO NOT recommend this place for your car service needs. This location is mismanaged and does not value your business. Don't even bother with appointments because they do not respect them. Also I would recommend against buying anything packages that are "lifetime" services because they tend to refuse your visits for service. Here is my experience with this Firestone: Despite being early and on time for my pre-scheduled appointment, I was told that there was no time for my car to be serviced and I had to be bumped to another day. (this is the second time it has happened to me at this location!!) The managing partner Michael Allison made me wait 30 min when I requested to speak with him, and at the end he refused to come out to talk, with no reason. I suspect that Michael Allison decided to not take my business due to the fact that I am using my lifetime service (and he isn't getting an additional sale from me). I have never felt so undervalued and disrespected before. This Firestone location (and its management) clearly does not care about its customers. read more

I've patronized multiple Firestone's in multiple cities and they always seem to mess something up. Below is a list of issues I've had the past 3 years and this particular one is guilty of number 6. 1. The oil cap wasn't put back on and didn't notice until I was 500 miles into a roadtrip and splashed oil was burning on my engine block. 2. The battery was dead after service and it had to be re-charged. 3. The power steering fluid cap was left off after service and I didn't notice until my pump was running dry. Shortly after I had to spend $300 on a leak. 4. They didn't connect the intake between filter box and mass air sensor. This cause it to stall on my wife 5 miles down the road and she had to wait to be towed. 5. Tire's had to be re-balanced three times to stop shaking. 6. Power steering fluid was well below the minimum level after a flush and re-fill. 7. They din't pack the ball joint they replaced, then it failed and jacked up my tires. They covered the part only and not the labor. They also did some questionable things with the paperwork to make it look like they didn't mess up. I've given them thousands of dollars over the years, but I will never buy new tires or have my car serviced at a Firestone again. read more

I can't give this place a perfect score but I can give it a pretty good review. I feel like they gave me a good deal. On a Tuesday morning I got a flat on the highway so I put on the spare and took it straight to Firestone. They said they could get me in and out in a few hours, which was very helpful because I didn't have a ride to leave there. I lucked out because the better tires they were going to try to get me to upgrade to were already on a better sale price the week I went it. They got me in an out in about 2.5 hours which I was happy about since I didn't have an appointment but I don't know if that is good or not. They did a great job putting the tires on and they even took my spare and put everything nice and neat back into my trunk. I thought that was very good customer service. The main front desk guy was very helpful with the whole process. The waiting area was clean and it has wifi. Overall I was happy with my experience. read more

What a scam! They always have something to say that is wrong with my car that is not. I spend so much time on the phone just to tell them to leave my car alone and just change my oil. I have had them tell me my power steering fluid was leaking (it was not), break my valve stem and having to pay at least half the cost, and then charge me a $100 to change my headlight without telling me the cost. My family has been loyal to Firestone for years but I will not return. An update to the response below from Firestone...I emailed them three days ago like they asked and received no response. Terrible. read more

After a horrible experience with a different auto place (who had our vehicle for 19 days and did not fix it) we took the car to Firestone! They had the issue fixed in a day and a half!!! We were floored and grateful! read more

Had my car towed to this location after getting a flat on I-71 nearby. The guys on hand for the day identified the issue right away and got me set up for two new tires (spare was flat too, both from nails) pretty quickly. In the end, it took them a little longer than anticipated, but gave me a discount for the trouble and were exceptionally courteous throughout. read more

This place is fantastic! I trust my girlfriend to go there, they're always on time and come in with competitive pricing. Highly recommend.

We somehow got diesel in our gas tank and they were excellent at fixing (and very reasonably priced). This is close to my house - so my preferred place for tires and oil changes. They have always done right by me. read more

The first person I spoke to about getting my flat tire repaired was completely rude. It's obviously an unexpected inconvenience when a tire goes flat, by me asking a simple question such as "how long is it going to take to fix?" the response I got in a rude tone was "we'll get to it when we get to it". I'm sorry, but that sort of response isn't something a customer wants to hear. If the answer is uncertain, a simple "flat tire repairs normally take (blank) amount of time". One of the guys in the shop area walked over with me to get my car and make sure it was drivable and he was more helpful than the guy inside who deals with customers. If it wasn't for the employee who walk over to my car, I would've given my overall rating a 1. My customer service experience at this location wasn't good. I would avoid this location if possible. If they treat all their customers like this, I'm not sure how this location could stay in business. Also, after speaking with some friends about the cost of flat tire repair, it seems as though they over charged me. What can I do about it now? Nothing, but worth calling other shops for car needs read more

I have taken my 2006 Hyundai here for oil changes and new tires, and have been very pleased with their service. I never had to wait for long, and the prices were reasonable. read more

Really impressed with the recent work performed by Firestone on Montgomery. I had an issue with a previous repair and they went above and beyond to redeem the non-conforming parts. The managers were very attentive and kept me in the loop the entire time. They caught other issues during their diagnosis and repaired at no cost to me. Thanks again. read more

Should've paid attention to the previous reviews. This is my second and LAST experience with these scam artists since I moved here 4 months ago. Long story short, I got quotes from 2 different places, and got some things done here & some things done at the other place. One of the things that I "needed" was a "new battery for $110", but I refused that, knowing my battery was only 6 months old. Come to find out, after $500 for a new distributor, that I never even needed a battery at all!! These low class guys can take the $42.90 in labor to take out my battery, and apply it to their dick & balls and shove it up each others' asses! read more

WARNING!!! I do not recommend this place for your car service, because i hope no one will follow my foot step. This place is a total scam. I brought my car there to remove and replace timing belt, water pump and also coolant flush. After they confirm the price, they told me that i could use my coupon. During the process, they called me back couple times and try to tell me that my car needed a lot of extra repairs without knowing that i already got those done at the dealer last month. Except for the timing belt because the dealer charged too much. But anyway, they were very pushing for services. When I picked up my car, they did not let me use my coupon. Which they said they would. So anyone who intend to bring your car to this Kenwood location, please don't. One more thing, they charged over $100.00/hour of labor. WATCH OUT EVERYONE!!!!!! read more

DO NOT GO HERE!!!!!!! I work third shift, and my wife, while pregnant, was doing me a favor and wanted to get my tire plugged on my Yukon as I had a visible nail in it and a steady leak. I advised her the night before of where to go, but she was passing this Firestone in Kenwood on her way home and stopped in. At first they advised her no problem and took the vehicle back. They later came out and explained the tire was not repairable due to the use of fix-a-flat inside the wheel (which I know can damage the tire) but then went on to explain to her that she would need to purchase a new tire and the only one that would work was $300 for 1 tire. Keeping in mind I have no special rims on this car so that price blew me away. I previously owned a lifted pickup with 37" tires which didn't cost much more than that. She said no thank you knowing the price seemed high and just asked for the Yukon to be brought out and she didn't want any services from them. At this point, on their own and without her request they installed the spare tire, and then charged her for the spare installation!!!! When she arrived back home we spoke and she explained what happen and that the Service Manager Kevin was not only condescending but told her it wasn't necessary for her to contact her husband that she could make the call to get the tire. Irritated already, I called Firestone to figure out why we were charged for a service we didn't want in the first place. The receipt she paid for was for "tire repair". Kevin answered the phone and became immediately defensive and argumentative towards me. I asked to speak to a manager and he HUNG UP!!!!! Still having the nail in my tire I took my car down to CARX on Reading road @ Galbraith road intersection on a recommendation. These guys were awesome, in and out and my tire was plugged. They went on to explain the tire had a seal, or sealant on the back of it that was not disturbed, meaning the tire was never off the rim, meaning there is no possible way Firestone could of discovered fix-a-flat inside the tire. My tire has been plugged and everything is working perfectly. Additional note, my plug at CarX cost $12.00 but Firestone charged my wife $25.95 to put the spare on?!?! read more