VerraTerra is the best property management company I have ever rented from. The emails and web…read moreportal are easy to use! Benny the maintenance supervisor is swift and professional! Jessica Welch the property manager is always kind patient and caring and has often assisted well above and beyond her duties. I am a current tenant and have no interest in ever parting ways with VerraTerra!!!

My move out experience was frustrating and left me feeling like I was being given the runaround…read moreregarding my security deposit. I received written permission by text to mount my TV and pictures using screws, and I patched the holes before moving out. What concerns me most is that photos were taken to document the property's condition before my lease ended, while I was still cleaning and moving out. I finished cleaning and returned the home, including the garage door remotes, on the final day of my lease, yet I was later told the remotes were missing. I was also charged around 400 dollars for carpet cleaning, despite the lease stating the carpets are cleaned between tenants. Combined with the loss of a significant portion of my security deposit 2,695 for walls that were cleaned and patched, these charges did not feel fair, based on the condition in which I returned the home. I'd encourage future renters to document everything, in detail. And, maybe think twice about renting through this company." RCW 59.18.260 -- Security deposits and ordinary wear from normal use "No such deposit shall be withheld on account of wear resulting from ordinary use of the premises." Just be careful with Lindsey Montoya Mozeika very shady person if you ask me, I just got blocked also because why? I was standing up for myself! I encourage anybody and everybody else to do the same don't let these crooks get you! Make sure you take photos document properly and get yourself a good lawyer like me! Im getting a good one!

They refuse to do repairs, my fireplace went out (my main source of heat) 3 years ago and I'm still…read morewaiting for it to be repaired, I have to turn to running electric heaters and my bill went from $40 to $150 + every time I put in a request they just mark it completed without any repair taking place, now my water heater is out so who know when this place is going to be livable again,

I was with ProRealty and they were great. Then they became GoldBrick. Jen was great…read more unfortunately, my experience has been really frustrating since she left. Mitch is a nice guy. Yulia in the office is very nice. BUT, nice isnt enough in this business. They are TERRIBLE with any accounting follow thru. My tenant moved out at the end of August. Its almost Christmas and I havent been settled out financially despite numerous emails and promises. There was also a missing distribution last year that didnt get resolved for 6 months at least despite numerous emails. They are responsive at first and then they ghost. They did however take care of my tenant as far as I know and they were reasonably responsive to other requests.

It was the first time for me to rent my house. I had an agent who tried to help me for 2 months but…read moreshe couldn't find tenants.I just googled to find a rent mangement company with lots of doubt. I was lucky to have a chance to have an interview with Servyn PM. Melina and Tye are not only professional but also personal. It is not easy to find these two extremely important qualites at the same time. Tye counceled me and analyzed the problems. He came to me with the solution. He and Melina helped me to find the tenants (whom I feel so comfortable with) within 36 hours after Tye posted my house. I said to him, It is MIRACLE! I can say this for sure, "They know what they are doing with the best communication SKILL." Who can be better?

They responded with several near term dates with a request for a meeting during a week that I was…read moreout of town. I asked them to provide additional dates for after I returned but they never responded.

I recently met with Katie Mandell, a property manager with Maple Leaf, to view a townhome in…read moreSeattle. She was responsive and accommodating while scheduling the viewing. When we toured the unit, she was very knowledgeable about the property and its history, and answered all my questions regarding the rental terms and application process. Katie was extremely kind, personable, and professional, and gave me the strong sense that she and the company she represents are trustworthy and sincere. The townhome was great, but unfortunately, another applicant applied for the unit the night before we met, so the timing didn't work out. After we toured the property, Katie was kind enough to show me another home nearby, and went above and beyond, by searching for other properties in the area managed by Maple Leaf. I decided to not move at this time, but am grateful for all of Katie's help and hope to work with her and Maple Leaf Property Management in the future.

Horrible experience! ZERO stars. I would never rent with them again. Maple Leaf is the property…read moremanagement equivalent of predatory house flippers. When I moved in I told them there was a hole in the outside wall, near the kitchen window. For the next 1.5 years I told them and they had their own inspectors take pictures of it. Despite this, they only made a move to fix it once I reported them to the city. The whole time I lived there I was told that all of my things molding was my fault (including 2 beds!). I was told to leave my cupboard doors and drawers open to prevent mildew in the kitchen. The dehumidifier I requested would fill up at the end of each day. When they finally opened the wall to fix the hole, there was black/wet insulation and they had to replace half of the kitchen's 2x4's, and the workers found another hole with earth worms living in the kitchen under the dishwasher. Despite having 5 different workers out to deal with the hole and earth worms, this was never fixed by the time I moved out. And then, 2 weeks before I moved out there was water dripping out of the bathroom ceiling fan. They opened it up to find a leak that had to be going on for at least a year because the insulation was again black and the wood was moldy. They did not fix this before I moved out. I just had to live with a hole in the ceiling above the shower... Then they illegally withheld $750 from my deposit. They didn't follow the law by detailing the reasons for withholding this amount. They simply printed out a screenshot of text messages with their handyman giving an estimate on two projects. Thankfully I was able to recover the deposit since they do not know the law or how to do their jobs. There is so much more, but this should suffice as a warning. Lastly, their own employees bad mouth each other. Highly unprofessional and shows the do not even follow basic respect standards. Disgusting, gaslighting, lying, and incompetent company. Steer clear!

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

I wish I can give zero stars. Anne Marie, the property manager, is so incompetent and seems too…read morelazy to do her job. She's horrible with communication and doesn't complete requests even though she says she will numerous times. If you try to follow up, she'd say to stop contacting her. But it's her duty to do them!!! I'm actually surprised that she is still in business.

If I could, I'd give a zero star rating as Anne Marie is the most rudest unprofessional person I've…read morehad to deal with. I had a roof leak in my unit that caused mold that I told her about and sent the documentation about and she failed to include the documentation and claimed that is was a fan problem when the photos clearly showed a roof leak and scoffed at the experts' reasonings for fixing the roof ahead of putting the drywall back in. She also has a non working number only communicates via email, is poor at communicating and is condescending in her email responses as she does not want to put in the work she needs to do as a property manager. She often ghosts and gaslights the homeowners when they need her to get something done. She doesn't even apologize for her ineptitude as a property manager and makes excuses for her shortcomings and is not accountable for anything.

Carrie helped us find our new home and sell our old one. I've purchased and sold homes in the past…read moreand never had as good an experience as I did with Carrie. She was professional and very responsive. She went out of her way to make the experience as easy as possible, everything from providing timely information to reaching out to Title, Insurance, and HOA people to get things moving in the right direction. With Carrie's help we sold our house in a week, well above asking price. Highly recommend her if you need help selling or buying your next home.

Carrie was so patient, supportive, and thorough in our search to buy our first home! She guided us…read morethrough the process and helped dig into the details of every property to understand the risks and benefits so that we could make the best decision for our family. She helped negotiate on price and helped us understand the market. She is extremely knowledgeable and professional with a high level of experience in the Seattle metro area. Will be recommending her to my friends!

I wanted to update my review: Again...GREAT company if you…read moreown a rental. I'll let you fill in your own adjective for what they are if you are a renter in one of their properties. I'm reviewing twice (trying to update mine and not do two...oh well). After waiting 28 days after moving out, we finally received EXACTLY 50% of our deposit back. They hired a cleaner to reclean the house after finding any and every dust ball or smudge. They had to hire maintenance to weed (unrealistic level of weeding that no human can sustain). And charged us $375 for 6 holes in the wall that we puddied but couldn't paint due to their maintenance person not being available to get us matching paints. They didn't give us our utility bill so we incurred a late fee that they will not take ownership of or adjust. They also told us we wouldn't be charged for a light bulb that was out, charged us for it anyways, then half admitted to the issue and finally issued a refund of $110 for one burnt light!!! We work really hard and save our pennies. We can also barely afford to live in Kirkland. We've rented for over 13 years from multiple people and have NEVER had a penny withheld. Here's what a recommend to any future renters of Gregory Property Management: 1. Pay your rent but don't you dare live in the home. If you do, wear booties, and don't scuff the baseboards. 2. Don't use the lights...but still check them ALL before moving out or you'll be charged. 3. Just go ahead and let your small children be crushed by bookshelves as securing them to the wall will leave a hole, which you can't fix yourself and they have to charge you to paint the ENTIRE WALL again. 4. Just spray toxic pesticides everywhere you can...but keep the grass and bushes in perfect condition. 5. And they offer you so many options to hire "their people" to do yard care and cleaning for you. Get it in writing and amounts...but just take them up on their offer...They're going to charge you for them in the end anyways. These are facts and not an opinion (except for the last part...that's just my therapy so I don't cry). Companies should be held accountable, but I will definitely be checking if they manage a property I am looking to live in moving forward. I hope you do to.

I live out of state and needed a reliable, trustworthy company for our old home. GPM made it easy…read morefor us to just "let them handle it". Meaning, we didn't need to go and make a bunch of calls and interview a bunch of people in person at the house (we already have jobs). The company kept us in the loop and took pictures, answered our questions and basically took care of everything the house needed for it to be rented. The annual (or was it semi-annual) house visit inspections are an added layer of reassurance. No regrets here. Wish I found them sooner!!!

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

I just realized that yelp doesn't have Mietzner Group listed as a business and that absolutely…read moreneeds to change. I moved out of my previous house about 7 months ago and really struggled looking for a place to live. My roommates and were students at the time, so verifying income even though we had loan assistance was really difficult for a lot of property management companies to deal with. When we found the Mietzner Group, they were absolutely fabulous to work with. They actually gave us the chance we hoped and trusted that we would make good tenants which honestly so many other companies wouldn't do. We live in the greatest townhouse in Lynnwood and could not be happier with the living conditions! They are so cute, well taken care of, and maintenance has addressed everyone of our concerns quickly and efficiently. Lastly, I'd like to say the prices are so fair for what we're living in. The units are spacious, clean, and updated, we could truly not be happier. Mietzner Group was a breath of fresh air and worth the wait. THANK YOU!

From the owner: Mietzner Group is a family of home building and property management companies based in the Puget…read moreSound region. We build luxurious and affordable homes including single family homes, townhomes and condominiums. We also own and manage a variety of rental properties, including residential homes as well as commercial space.