The food here is usually amazing, always tastes great, but depending on who's working behind the…read morecounter, the experience is not amazing at all. I came in tonight and the girl was sitting beneath the counter, I didn't even see her until I walked in and she stood up from her seat behind the rice pot. She may have been taking a nap? She seemed bothered that I walked in. I ordered two build your own bowls with white sushi rice. She filled the first to the brim, had to squeeze the lid onto the top. Very skimpy on the sauce, she was using it like an eye dropper to make sure not to fully squeeze the bottle for some reason. Then the second bowl had almost all the same ingredients of the first bowl, but she only filled halfway. She started to put the lid on and I stopped her, I wasn't happy she only gave me half the amount of food as the first bowl, I told her to just top it off with lettuce. She slowly placed leaf by leaf into the bowl until it filled up, did not add anymore sauce or dressing so the salad on top was dry. Not sure if she was high or stoned or just moving in slow motion, but she definitely made the whole experience unpleasant. No apology, no explanation, not even any eye contact. No tip either. I'll tip when the service is good

I come to this location often and really enjoy the food and have recently started to experience…read moreissues when ordering my bowls in person. I would ask for extra protein and they either wouldn't give it to me or would give me half a scoop which is only like 4 ish pieces of protein. Tonight when I went to order extra chicken, the guy gave me the normal 1 and 1/2 scoops of protein and told me that extra protein was gonna be an additional $3. I said that was fine and that he could give me the extra protein. When I went to check out, to my surprise it was $6 for extra protein and not $3 like he had said earlier. When I confronted him about it, he said that it was because I got an additional scoop of protein. He wouldn't budge and I didn't feel like causing a scene so I just paid and left. I'm usually a loyal customer, keychain and everything, but consistent experiences like this make it hard to want to continue to be a loyal customer.

I ordered a bowl for pickup through their website. I chose crab sticks for my main protein. Extra…read more$1 each to add avocado and crabstick salad. It was delicious and the sushi rice was hot. Bowl was ready at their estimated time. My only complaint is that they forgot 3 of the ingredients that were written on the receipt: pineapple, mango, sweet onion. There was no extra charge for these so I wasn't too upset about it but forgetting 3 items in the bowl is kind of a lot. Next time I'll order there inside the restaurant.

Such a great little addition to Bartlett! I frequent here at least once every 3 months and I am…read morenever disappointed. Nick usually takes care of me and he is so kind and gets my order right every time! The bowls are big and can feed at least two people or you can save some for later. I love they have fish options or chicken options! $15-$16 a bowl is a great deal for the amount you get. It's more of a take out place in my mind but there are places to sit. Also lots of slots if that your thing!

What a great place to get fresh quick poke…read more We all got the salmon bowl and modified a little. The largest bowl and we're all stuffed. None of us could believe how much we got because we are usually too hungry after. Friendly and yummy! Will be back.

Delicious fresh poke- did the build your own and loved it! Friendly helpful staff too!read more

Poke Hale is soooo delicious! Hubs and I were craving sushi, but it's pretty pricey these days and…read morewe've had some "off" meals at our usual places we decided to have poke instead. Poke Hale was our favorite and yet somewhere along the way it fell off our radar as places to eat. Well, we are back!!! Our order can be easily made online. Hubs and I go with the Build-your-own Bowl. A regular bowl allows 2 proteins and a large bowl allows 3 proteins. We can have a reasonable amount of adds in and toppings. We started with appetizers of edamame, shrimp tempura, and Crab Rangoon. All were really good, there was a good amount of edamame for the order. Everything was fresh and hot! The portions of the poke bowls were generous and filling. The Hale Ginger dressing was SO DELICIOUS!!! Service was friendly and quick. We placed our order online and picked up. The woman at the counter was appreciative of our order, doubled checked to make sure we weren't missing anything, and thanked us for choosing their business. She was so nice! The inside and outside were clean and comfortable. There are tables for dine in. Plenty of space for people to stand without bumping into each other while waiting to order or waiting for our order. We will certainly be back! Not only is this such a well priced meal, it was absolutely delicious! *No pics - I forgot as I was really hungry and it was all really good!

This was my third visit to Poke Hale. I started to order the Tuna Lover's Bowl and the server…read moresuggested the Volcano. I followed her suggestion and it was really very good. Poke Hale is consistently good. I've never been there when it is crowded so I hope they are doing well. They certainly deserve people trying them. (If you aren't into fish, they have a vegetarian bowl as well as other proteins.)

Great service! First time at an Island Fin Poke Company location and the food was delicious. Inside…read moreis a tropical island feel with surf boards and aqua marine and orange colors. Bench seating inside with a few window seats. Dining room and restrooms were clean. They walked me through the ordering process and got to build my own bowl. Such a good choice to try it out. You should check it out too if you get a chance.

They were super sweet and worked quickly. I thought my online order went through but apparently…read morenot. It's nice to pick in person too though. Super fresh and I like their spicy mayo version better

Incredibly fast and fresh food. As a gluten-free vegetarian I had many options and did not leave…read morehungry.

I would give ZERO if I could! As a Poke Bros fan and visiting a few different locations , I have…read morenever experienced such unprofessionalism and unkindness. The orders here are so rushed and thrown together anyone giving this location more than one star obviously havent visited other locations. Tiny portions & terrible customer service when told I would like a mistake fixed or a refund . The girl here tossed my order ( brought back in within minutes ) without refunding or replacing the meal. I was forced to call the police after she refused to remake or refund on top of trashing what was uneaten and paid for. After the police arrived she took the order out of the trash and handed it back to me. Even after a police visit, she still did not correct or refund my simple $16 order. Unprofessional, terrible sanitation practices, argumentative, prejudice and not worth a dime. Below is a photo of my order from Oak Brook, IL ( left ) & St Charles ( right ) I would never recommend this location EVER!

i love poke bros, specifically this location, it's 10/10 always.. my go-to!!! service is always…read moregreat as well

It really depends on who is working whether or not you get a full poke bowl. So I never what to…read moreexpect, a nice portion or skimpy. Tonight I paid extra for shrimp, $4, and not even a full scoop. Kind of disappointing at times for the cost.

Cute spot for my mini me's go to order of California rolls. An order is 8 pieces, and it's $7-8…read more Tons of other sushi rolls available, in addition to sushi bowls, burritos, boba, and Korean hot dogs. I was told the mochi donuts are only available on weekends. Most recently, I tried the salmon lover sushi burrito, and the amount of salmon was satisfactory, though the rice ratio was a little high to the rest of the fillings (edamame, crunchy onion, red onion, sauce). Service has always been polite and attentive. Note they're closed on Mondays!

This location is at The Glen. There was outdoor seating and some tables inside. There are two…read morekiosks for ordering (go to counter to order donuts) and I ordered a Milky Peach signature drink. It was ready in just a few minutes. It was cold and very refreshing, however the diced peaches are from canned and this makes the drink very sweet. There was no way to adjust the sweetness, and I could not find if there was a way to sub the milk. I didn't have time for lunch but the poke bowls and ramen looks good.