Had two more consecutive occurances where i had called Polar Air and they were available same day, again, arriving EARLIER than their timed window. First time was to my own house where the furnace/fan unit wasn't running but outside condenser unit was. Issac had arrived with someone whom he was training so he walked them through the diagnosis process and repairs of replacing the control board. Second time was at my friends house on a weekend afternoon, where she noticed her temp was gradually going up. When i looked at it, noticed outside condenser unit wasn't running. Again, they arrived earlier than timed window. Coincidentally, it was Issac AGAIN (but alone) and had replaced the capacitor. He quickly checked the voltages of everything to make sure everything was running optimally AND checked the health of the other unit as well. HIGHLY HIGHLY recommend this place after 3 AMAZING experiences with them. Always super nice and fast to respond. read more

Recently, noticed my upstairs wasn't cooling down as usual so based on my first positive experience, I immediately thought of Polar Air. Called them on a Sunday mid-day and was able to get the same day (that evening) appointment for someone to take a look at it. The fact that I can count on them for same-day service is really important to me and the fix was like 15 minutes, and the technician was also really nice. Overall positive experience, again, and the upstairs AC has been working great. read more

I was immediately impressed with Polar Air because they were so upfront and honest with me. They offered me the same setup that Costco had through Sierra Air, but for way less money. Isaac, who visited, was super straightforward and was respectful enough that he didn't try pressure us to make a decision that day like how some other AC company's around town had done. They delivered exactly what I needed. The installation team was fantastic! They finished everything in about six hours, starting at 8 a.m. and wrapping up by 2 p.m. The installation was spotless, and they even rolled out rugs to catch any dust and vacuumed after themselves. Even my neighbors were shocked about how great the quote was! read more

Paid 24k for brand new units that haven't worked correctly for two weeks. Had to call multiple times to just get the portable units they said they would lend us. We have been updated 0 in regard to the part needed to fix the units. Supposed to be here Monday, it's Friday had to call for a status update since they do not make sure they keep their customers in the loop. For them to state it won't be here till possibly Monday if not Tuesday. It's 80 in my house. Please use literally anyone else at this point I will make sure to never suggest them. read more

My upstairs unit went out last night. I called a few places. This one was the only one where a real person answered- at 1am! Got me scheduled for between 3-5 today and they actually showed up right at 5. Poor guy looked so hot and tired but he got right to assessing, quickly identified that there was a capacitor that went out, replaced it and said everything is good. Earlier in the day another company had come out and had a super charming tech but they said my whole unit needed replaced and I didn't feel right about that. So glad I followed my instincts and waited for these guys. Carlos, great job, I am glad to have an hvac place I feel like I can trust. Part of me wants to write a bad review for the other company but I also feel like small businesses have it hard enough. But I will be using polar air from now on read more

The tech was available to come early which is great! That almost never happens. They were friendly, thorough, and offered different options to help fix our issue. Our A/C is 9 years old and it wasn't keeping up this summer. They were able to repair the issue quickly and we felt the difference immediately. When the time comes to replace our unit, I will be calling Polar first. Great service! read more

They did what they promised, it all works and they charged what they quoted. In fact I recommended them to my neighbor who also bought from them. read more

Polar Air & Heating is a great company! Bali is an amazing owner! The gave me a great price on my new Lennox HVAC system, & The installers - Erick, Isaac, & George were amazing and did such a wonderful job on my new HVAC system. They answered all my questions and concerns and made me at ease and happy about my new system! A++++!!!! Highly recommend read more

Polar Air & Heating - My new Lennox HVAC System!!! - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

See all

Lalo the representative for polar air, came out to my house on Saturday, May 9 to provide a quote for air-conditioning and heating unit. Lalo was very knowledgeable and was ready to give me an install date right away. However, I went with another company. Polar air and heating was a very close second that I would have used if I did not go with the company I selected. I highly recommend this business. read more

5 Stars - Honest Service and Huge Savings! I had three different HVAC companies come out for quotes, and every single one told me I needed a complete system overhaul -- with estimates ranging from $7,500 to over $15,000. It was overwhelming and honestly felt like a money grab. Then I called Polar Air and met Memo. He was incredibly knowledgeable and transparent. Instead of trying to sell me on something I didn't need, he took the time to explain that all I really needed was a couple of vent intakes and a damper adjustment. That fix ended up costing me just a small fraction of what the other companies were quoting. Memo's honesty and professionalism were refreshing. Communication was clear and easy, and the entire process felt stress-free. I'm so grateful I found Polar Air -- highly recommend them if you want an HVAC company that puts integrity first! read more

Our technician Isaac arrived on time, very professional, honest and perform the HVAC service check up. Quoted $30 for all check ups and did not upsell us for the plan at all. He checked everything thoroughly and explained the process to us. Definitely recommend, will call them back before summer! read more

I was extremely specific in the nature of my concern and what kind of situation I was facing, even told them specifically that other companies struggling to understand the problem, or were flat out unable or unwilling to repair. Even spoke with this company by phone 2 days ago. They confirmed they'd be willing to come look at it and had a technician qualified to work with my Aprilaire 800 humidifier. Scheduled an appointment 3 days ago for today, and took day off work for it. Arrival time was 12-2pm, and it wasn't until 12pm that they called to say "oh sorry we can't work on this because we weren't the company who installed it." Again, I was super specific in the nature of my request, I spoke to them over the phone, and they reassured me consistently they'd be able to help. Now after wasting the day, they call to tell me they won't even bother to come look. Beyond frustrated!!! read more

They had the best price and finance plan for replacing Lennox HAVC system. I love my new system.

Polar Air and heating did an excellent job. Bali and Memo the managers were very knowledgeable, easy to talk to, super friendly and made the decision to chose them easy. Bali closed the deal with me with an excellent price. I got a new Lennox 2.5 16.5 seer for an amazing price with included 3 year labor and 10 year parts. The team that installed were very professional, cleaned up after themselves. My AC feels like a dream. It barely makes any noise when on and I can no longer hear my AC from inside the house. I am so happy I went with Polar Air and heating. I did shop around. Polar air is the best choice. read more

Polar Air & Heating - 2.5 Lennox 16.5 steer barely a sound - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

See all

My first experience was July 4th, 2024. My AC went out at 9pm. A friend recommended Polar Air because I was fed up with the company I had been using ( that's whole other story). I called Polar and they offered to come out at 10pm. I felt bad it was a holiday and the house wasn't hot (probably b/c it was already at night). I said we could wait until morning. The next morning Issac was at our house at fixed the problem. Long story short, they are truly a 24/7 service company. Kayla is so friendly when she answers the phone and always sends someone out the same day. I know that's not always the case, but we have seemed to luck out. Lalo and Issac are the two techs we have had and they are great. They always explain what's happening and why it happened. They have never pushed us to buy a new unit. We have a Goodman and we got what we paid for, it's crap....Polar DID NOT install or sell us this unit. When I am ready to buy a new system I will for sure use them. We've been in Vegas for over 40 years and have gone through lots of AC companies. Polar is by far the most professional and reasonable company we have dealt with. It's hard to find good service but Polar hits the mark every time! read more

We have used Polar Air in the past and found them to be good. The business must have been sold because recently we called them and it was a disaster! My tenant said the heat would go on and shut after about 10 minutes. The tech arrived and said the gas valve in the attic was bad and needed to be replaced. And the price he quoted was $900.00! The home is only 6 years old, and we found that hard to believe. After having a second opinion, the problem was the filters were clogging and causing the unit to overheat and shut. NEVER USE POLAR AIR! THEY ARE ABSOLUTELY DISHONEST!! Disgusting! read more

Came within 1 hour and fixed the issue with our system. Tech was informed and friendly, answering all my questions. They completed the work in an hour or so. Good service, communication from manager was excellent also. I would recommend. read more

I hope the following warn everyboby who is in need of HONEST and DECENT HVAC service to look smewhere else, this company will take advantage of you and your need for comfortable living, what follow is what happen to me in March and June 2025. I have Polar Air in March 2025 to replace my A/C coil and evaporator taking advantge that my unit was still under warranty they came did the job and charge me $2220.00 for a job that should cover by manufactures warranty I fell I was rob, but, since I dont know nothing about A/C, I paid. 3 month goes by, and one day the A/C began triping the A/C braker I keep resetting it up and 10 minutes later it trip again, since POLAR AIR did some work in my AC last March I decided to call them again, this time their diagnostic was the compresor it was overheating and need to be replaced and again the warranty of my unit, that will expire in 2027, was not good, neither its replacment is going to cost me another $2450.00 or better yet, they propose sell me a new unit for $12000 bucaros. That same night I had a call from a friend that is visiting Las Vegas I invited him back in January to a BBQ at my home, excusing methat I need to cancel due to my AC ordeal, he said he was traveling with his body who own a HVAC in Florida and his friend offered to come over and take a look in my unit, he did so and and told my your compresor looks fine , can I take a look in attic? of course, I said, He climb into the attic and when he came back, he says your compressor is rehating not because is bad, or is too hot outside, it is because the return hose of your AC is broken and the unit is fiding itself from hot air in the attic, which is around 130 to 140 degrees and that is what is tripping the AC braker, he make a call to this guys he knows. the guy show the next day whit a new hose he instaled and "voila" I have A/C again. In liu of this I sincerelly warn everyboby who is in need of HONEST and DECENT HVAC service to look smewhere else. read more

My AC wasn't blowing cool air on a 112F day..... go figure! My property management company , First Serve Realty, (Thanks Fadra!!) recommended this company. I called at 3pm and they had a tech at my house at 6:30pm Very professional guy ... found the dual-run capacitor to be defective. Being the Lennox unit was only 2 years old, he told me that since his company is an authorized Lennox dealer, he would warranty the capacitor. I still had to pay the service charge of $99 but that was fine... honest HVAC companies with honest techs are not that easy to find. I'm VERY happy with Polar Air's service and honesty. I know if my condo rental has HVAC problems, and Polar Air is sent out,I'll feel they'll bill me a reasonable amount without unnecessary repairs or charges. read more

See all

I've never been so impressed based solely on a rep/tech coming for an estimate. Am doing my due diligence and doing comparisons and getting quotes from 18 (yes, 18 !!!) different local companies for installations of 2 mini splits. I have companies recommended by Yelp, Next Door, and some people from the local union 525. This rating is solely based on my encounter with their tech/rep, Memo. He was awesome, very knowledgeable, courteous ,friendly, and engaging. He answered all my questions, showed pictures, and even freely shared some needed information. So far, Polar takes the cake and in the running to be one of my picks. read more

We selected Polar Air a couple of years ago for a complete replacement of our condo air conditioner system. We checked reviews and all in all it came down to price. There were hands down the cheapest with the BEST financing. Now our only hope was....that the install was perfect and the system lasted. It did go perfect and we did have a little glitch just recently. We came come on one of the first "hot" days of the season and the system was dead. We checked the normal stuff and called Polar 630 pm expecting to get the answering service or machine. Instead we got a polite and helpful young lady by the name of Kimberly. She was also compassionate and assured us that we would have our unit looked at that very night. I never thought it would be WITHIN the hour. I am an elder veteran and heat is not my friend. As I said, within an hour a wonderful technician by the name of Lalo showed up. Within another hour he had the problem diagnosed and Altho the replacement part was not available 8 pm at night, he was able to get the system working Atleast and thankfully temporarily! I only Lalo and Polar Air back. Ps. We even received a call that "the tech" was 30 minutes away and prepared my that there would be a super nominal and fair $30 service call fee. Thank you Polar Air. Recommended unequivocally. read more

INTERESTING...made a request to have someone cal me about a entire unit replacement on monday.... now late tuesday ....crikets!! Like dear ol dad said... you can tell a good business by its integrity!! guess they dont want my business. called another place will be out tomorrow morning...even tried to come out today but it was late. hmmm read more

Polar Air employees are all extremely professional. Prices are the best i could find. Special recognition goes out to "Memo" and his brother and Isaac. read more

Situation: We had 20 year old, dual-zone, Carrier-brand, HVAC systems that were likely approaching their end of life. We decided to proactively replace both our HVAC systems with a premium brand (Lennox, Trane or Carrier) in the off season (November 2023). We solicited good (14 SEER), better (15 SEER) and best (16 SEER) bids from 10 HVAC contractors for both our 3.5 ton and 5 ton units. Note: All ten (10) contractors had solid ratings on Yelp, Google and NextDoor. Outcome: Far and away our lowest price quote came from Polar Air (at $18.5K for Lennox equipment) with the next lowest quote at $22K (roughly 20% higher for Trane equipment); however, most bids came in between $26K and $42K (a range that was up to 2x for precisely the same equipment -- folks steer clear of Goettl, Yes! and Sierra Air). Note: several competitors lowered their bids in an attempt to win the contract; however, Polar Air provided their best price without the need for haggling, upselling or cross-selling. Polar Air Experience: Our sales professional (Memo) arrived on time, was both personable & professional, never once attempted to upsell or cross-sell additional services, and prepared/sent us quotes within 24 hours. Memo made himself available both nights and weekends to answer our follow-up questions/concerns. Once we selected Polar Air, our installation was scheduled within a matter of days. The installers arrived at 8:30am and completed their work by 5:30pm. The installation crew (Cruz, Erick & Ramone) were very respectful of us, our property and one another. The crew worked well together and remained focused throughout the long day. The crew experienced no accidents/mishaps and there was need for only minor paint touch-ups to the attic scuttle trim. Veronica and Kayla (the office staff) ensured the entire end-to-end process occurred seamlessly, timely and without the need for follow-up from us. We were kept informed and, as promised, received everything within the timeline/schedule outlined upfront - manufacturer registration, parts & labor warranties, service plan (included), and AHRI certificate (for federal tax credit). Absolutely an exceptional experience and a Service Provider that we strongly endorse! read more

Another scorching summer with temps reaching an all time high and the AC isn't working. We have AHS, a property management that doesn't work on weekends, and sweetest tenants ever. In June after waiting a week for some options that would cost us a hefty amount we had Polar Air come out and topped off the unit, as we kept our fingers crossed. Sadly a couple of months later on a Friday night I hear AC issues are back. I had a couple of prior quotes but not from Polar Air, to my surprise they came in lower with a better warranty a written estimate that explained everything unlike my verbals I was getting from other places. It was a no-brainer, Memo had it taken care of and needed nothing but a go ahead from me. Within 2 days the unit was installed and I had happy tenants once more. It was a 33 year old unit and received $800 from AHS. read more

I had a heating emergency ... it had turned rather cold and of course my downstairs unit stopped working. Or should I say it worked during the day, but fail to heat in the middle of the night. Their tech, Lalo, not only came out within a few hours of my call (on a Sunday), he went above and beyond by not only checking out every possible cause, he identified the faulty component, searched the part houses all over Vegas to find the specific part and then came back by 7pm to make the repair so I would be without heat that night. What HVAC company goes to these kinds of customer service lengths to take care of their customers? I only know one - Polar Air! Very highly recommended. read more

My fiancé and I bought a home not too long ago with a 20+ year old HVAC unit. When we got the home they said the type we had lasts about 10-15 years. It worked well for a bit, but we were already expecting and preparing to replace it. It eventually gave out so we called around to a few different places and ultimately went with Polar air because it was the most affordable. Memo was our technician and he was very respectful, kind, and professional. He explained everything that was going on with the unit and worked with us on getting it replaced quickly. I would highly recommend this company and recommend asking for Memo. Thanks Memo! read more

Excellent service! In particular Memo was very efficient and helpful explaining everything to me step by step! This is the first time we had to replace our A/C and we weren't to familiar with the process but 10/10 with their help! Thank you Memo! read more

Amazing service. Great quality work. Knew what my problem was and solved for me right away!! Thank you Memo for top of the line work and for selling me a great unit!! Now i dont have to worry! read more

July 28th my ac not working. Call polar air because they installed new unit 3/2021. Tech shows up says it's fan motor will be back with parts Wed to replace. Wed he shows up but only has motor no modular which he tells me after he replaced fan motor. Will come Thurs with part and finish. They call Thursday part didn't come in. Telling me no where in Vegas they could get part. My house is without ac and 92 degrees inside. Say he'll be out Friday between 4-6pm. They call he's delayed won't be here until 7:30. What bs. Unit was serviced in may and new capacitor put in. I'm a senior and have health issues and they didn't care. If tech had checked parts prior to coming out and saw he didn't have i could have called another company but no he leaves me in this heat without air for 48 hours. Really mad that they treat loyal customer this way. During all my calls to office I asked Kaylee to have manager call me. He didn't. Poor customer service. Don't recommend.​ read more

I recently moved to the Las Vegas area from the Midwest and purchased my house sight unseen! I had called a different air conditioner company to come out and do a tune-up on my unit and they told me I needed to get a new air conditioner, that there was no hope for the one I had. I called polar air. They sent out memo to give me a quote. Amazing!! Since I just purchased my first home, I obviously don't have extra cash to get a new air conditioning unit as it was an expense I did not plan. With a simple fix memo got the AC working for me great! It is an old unit and I will be purchasing a new air conditioner unit come next summer!!! What an amazing, reliable, honest company!! I highly recommend!! read more

I cannot say enough good things about Polar Air. They installed a whole new system for us 3 years ago, and we have them out twice a year to keep our system in tip-top shape. Shayla does an awesome job with scheduling service, and the owner, Bali, is very hands on. Isaac, the tech who does our maintenance visits, is so very knowledgeable, and always seems to be ahead of schedule, never once late! You cannot go wrong with this company! read more

Issac was our tech who came out to check on the unit and to service it. This is the third time we have used Polar Express and only Polar Express because they are honest techs that are not in the game to over charge us. At least that is how I feel about the service we have received. Highly recommend them and will continue to use their services. On time, sends notices of eta, confirmation call the day before, just all around good service for the last 8 years. Thought I would share. read more

The technician, Isaac , arrived on time, was clean, professional, communicated effectively, and was very pleasant to deal with. He conducted a very thoughtful inspection of the AC system and identified the problem. He explained to me, in detail, what the cause of the problem was. Isaac then offered a couple of solutions and went on to fix the system. Throughout the process, Isaac was mindful of wearing shoe covering, asked for permission before entering any room, and was very kind and polite. I highly recommend this company. Finally, I found an honest A/C company!!! read more

Service tech Don came out to do a repair on our air conditioner. He was masked up, very efficient, knowledgeable friendly and honest. He explained the problem. We ended up needing a new unit. He wrote an estimate giving two choices. We called the company on a Friday to set an appointment to have it replaced. We got an appointment Monday ! The service team was right on time. Explained the process, covered the floors and went to work. They were fast but efficient. Made sure everything was in working order then cleaned up and were done. We are VERY pleased. Will do business with Polar Air again. read more

Polar Air & Heating - New Lenox unit! - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

These guys were great! Professional, fast and courteous and put in an amazingly quiet minisplit ac system into our enclosed glass patio! I always heard about a mini-split system now I'm so glad I own one! It was half the price of the electric roll down shades I was considering and provides bothcooling and heating! Their customer service team is great too keeping you in the loop and updating you with arrival times! I'm so glad I went with Polar Air now I want them to check on my home ac system! read more

Polar Air & Heating - Installed Polar Air mini-split ac system in our glassed in patio - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

Don't try them. Theyll rip you off!! And try and mess it up further! To be fair, its their technicians that really don't know what they are talking about. Our AC was tripping power and would go off and on several times within hours so I called them to see about getting someone out here. That was all fine. Realiable and commactive. The tech that showed up looked at thr unit in the attic and said our motor needs to be replaced that it's requesting too much power and the panel gets tripped off as a result. He quoted us $850 plus another $300 for labor. Fine, I have no idea about these things. My husband decided to get a 2nd opinion. Well it ended up being that the tech from polar air had touched things he shouldn't have. But also that the motor was fine and it was actually the switch that turns the unit off and on had gone bad. $80 dollars later and voila! It's been working for 2 weeks steadily no issues! Imagine if we had gone with polar air. Yikes!! Save yourself the $30 service call and get someone that isn't gonna rip you off and suggest in replacing things that are fine. read more

Polar Air & Heating recently did an AC replacement in one of our rental units and did an exceptional job from start to finish. They provided an estimate quickly, kept us informed with their progress and even followed up after. Veronica in the office is very helpful and pleasant with correspondence, always responds promptly as well as their technicians who give calls on site. We would highly recommend Polar Air & Heating to individuals and companies for any of your HVAC needs. read more

I had Polar Air come out to perform a tune up of my air conditioning unit. First, scheduling was a pain. Second, the tech that came out was very pleasant and seemed to know what he was doing. But he tried to upsell me a new unit that probably is not needed at this time. I paid by credit card at the time of service. Weeks later, Polar Air tried to double charge for the service. After being reminded it was paid at the time of service, it continued to harass me for additional payment. It appears it is their business practice to try to scam people out of additional money for service it performs when you don't agree to buy a new and probably unnecessary unit from it. I would not recommend and would encourage you to seek out another more honest and responsive company. read more

I chose Polar Air after getting quotes from six other vendors. We needed a heat pump installed. They were 10000 dollars below every other competitor. They specialize in Lennox systems. They were thorough in their explanations and were the only vendor that didn't trash their competitors. The installation took longer than expected, but appears to be working flawlessly. read more