I my warranty company recommended this place for a tuneup, they obviously don't like working with warranty companies. I should've read the reviews before okaying them to come out. This company is a joke. Do not recommend. read more

My home warranty people sent a guy out to repair and "tune up" my ac. Scheduled 9:30-11. They call me at 7:50 and tell me he's on his way. Have to wake my son up and wait for him. He's at my house for 5 minutes, looks like he just rolled out of bed, said I need a new thermostat and a tune up, says he cant do anything today to fix it. Said he's "not there to fix or clean anything just there to look.....No repairs, nothing done said the Thermostat is too complicated and he has to go to the next one..Never again read more

A/C went out and Charlie was the man! Came out quickly and figured what was wrong and got us fixed up in no time. Highly recommend using this service! Thank you! read more

A very unprofessional business. My home warranty company set up an appointment to come check my heating system. I live in a very cold city and temperatures get down to freezing. They never showed up for the appointment, so I culled Polar Heating &Air Conditioning and asked why the technician had not called to let me know that he was running late. I was told that their company doesn't have a contract with my home warranty company and that they keep getting referrals. My question is, "why not call the customer and notify them that they will not be sending a technician because they don't have a contract with them." Is doesn't take more than a couple of minutes to call the customer to let them know so we can call the home warranty company and let them know that they need to find another business that can fix our equipment. Very rude and bad business ethics. read more

Our A/C and Furnace were 40 years old and would break down whenever it would be over 100 degrees for the last 4 years. It's not a good feeling knowing when it is super hot we will not have any air-conditioning. Dan and the crew installed the furnace, A/C, return air vent, water heater, and electronic air filter in less than one day. They were amazing, communicated well, and did an awesome job!! I would hire them back in a heartbeat and I tell all my friends and family about their great work and fantastic equipment. I am living in a clean filtrated house with amazingly cold air!! Thank you again!! read more

Our heater went out when we came back from vacation and our home warranty got on it and quickly called Polar Heating and Air. They were great! Dan was the technician and he was able to come quickly and fix the issue. Thank you! No more sleeping in mittens and sweatshirts. :) read more

Called on a holiday weekend (of course!), and Dan answered immediately. Gave us some possible helps for our situation, and set an appt for the next morning. Was prompt, diagnosed quickly, and had the part we needed on hand already. Fixed it right there, and gave our a/c a little tuning as well. Definitely would recommend. read more

We were referred to Polar by our home warranty company. They were able to respond quickly for our air conditioning issue, which is why I'll give them 2 stars instead of 1. We informed the tech of the issue and that we believed he should look at the unit in the crawl space. He refused to go in the crawl space and said 2 lbs is refrigerant would fix it. That worked for about 3 days. He came out again and went under the house and determined we needed a new unit. We waited several days for this to be reported to our home warranty company. When we hadn't received word, we called Polar who stated the tech hadn't had time yet but would do it that day. It still wasn't done 2 days later. His excuse was that he couldn't get through to the home warranty company. The next day our warranty company called them directly and Polar stated the installer couldn't do the job due to a back issue. It was nothing but excuses from Polar. Now we are getting into hotter weather and having to use a new company to come out to look again and having to wait even longer for a fix. read more

I have used Polar since I returned home to Boise in 2015. They are absolutely the best! They recommended and installed my new Bryant HVAC and I have been extremely satisfied with this system. I made sure I have spring and fall inspections at their very reasonable rate. Dan and Charlie have been great at answering my "uninformed" questions -- plus they respond to any emergency requests very quickly. Don't hesitate to use this company -- very highly recommended! read more

They came out on time. Charged me 79.00 for the service call. That was fine,but they don't apply amount to the repair. He went under the house and tighten the trunk line. No more then 30 minutes. He charged me 200.00 plus the service call for half hour. Not bad. What a rip!!!! read more

Called Polar because they were the last company to service the two A/C and Furnace units at our home prior to our purchase of the home in 2018. Both A/C units were working except 1 of 5 'zones' was not cooling. After attempting to troubleshoot the problem myself I ended up calling Polar as their sticker was on both A/C units from the previous owner's service. I told the representative what the issue was (one zone not cooling) and a service date was set. The technician arrived on time and was friendly but when he asked if I had any issues with the A/C units I was told Polar does not do 'zone' service...? The technician seemed knowledgeable and did conduct 'annual' servicing (cleaning and diagnostic checks) of both units but determined a zone damper was most likely the issue but Polar does not repair them. I paid the service fee but I had to call another local heating and air conditioning company to set up yet another appointment to troubleshoot and repair the original issue. If I had been told Polar does not conduct 'zone' troubleshooting/repairs (as I mentioned to the rep originally via email and phone) I would have just called another company. Again- the tech was good and I think understood my dilemma but honestly after spending a few minutes to determine Polar couldn't help me I think should have just referred me to another company instead of conducting the service and leaving me with the problem that made me call them in the first place. read more

My husband was installing a new thermostat and was having problems. Called these guys (after several others). Told him an easy fix instead of charging us. Wow! Definitely would recommend someone with that integrity and honesty! Saved us a service charge! Thanks Polar Heating & Air! read more

Scheduled an A/C tune up and was informed of the appointment the day before. Showed up 20 minutes early - again after I was informed that the Service Tech was ahead of schedule and on the way! Charlie was a wealth of knowledge and gave some great tips on energy conservation and recommendations. He explained all that he was doing and what he was looking for during the checking of the compressor! GREAT EXPERIENCE! read more

Wow! These guys added me to their busy schedule and came out to install a new air conditioner in 93 degree weather. Took out the old unit on Wednesday afternoon and put the new one in on Thursday morning. Everything was done perfectly, including new sheet metal for a four-inch filter and brand new pipes. It not only works beautifully, but they came out today (Friday) and spent 40 minutes sealing an annoying air leak. I heartily recommend them for any heating or air conditioning problems!!! read more

Claude and Charlie installed a new heat pump system in our 1974 home to make it more energy efficient and did a fabulous job! Very easy to work with and showed up when they said they would. We had some wiring issues so they had to come back a total of 3 times while we got that fixed and they never complained once about the extra trips. Charlie also cleaned our air ducts which probably hadn't been cleaned in 10-15 years - great job! I would definitely recommend this company. read more

Finally had trouble with my furnace this very cold winter. Polar Heating was recommended by my home warranty company. Charlie came out and was able to fix things right up, even better than it was before. He explained several different things with my system and I am much more educated about gas furnaces now! I recommend them highly! read more

We had an AC malfunction occur on the hottest day (6/8) so far in the year. Being new to Boise, and to AC (coming from Seattle) there was some panic occurring in our home. I called the 24 hour line and a very nice woman (I can't remember her name) helped calm me down and told me that the first available appointment would be on 6/16...that did not make me feel good, but I understood that everybody's AC was acting up with the hot weather. Long story short, the office called the next day and sent Charlie out to help figure out the problem. Charlie was wonderful...limping around on his broken foot he helped me understand how to efficiently use the AC, how to rearrange furniture to get the best results from the vents, and he topped up the refrigerant. I was impressed with his knowledge and patience, and was very happy that they were able to squeeze me in during a very busy time! Thanks again! read more