I wanted to share a disappointing experience I had today at Polished Nail Salon on Route 9, where I've been a loyal customer for the past several years with Sean. Today, I showed Sean a nail design that I wanted and he agreed to do it. However, when he finished, the design looked nothing like the photo I had provided. Rather than making a scene, I politely asked him privately, away from other customers, if he could either fix the design or change it to a simple solid color. I was surprised when he told me I would have to pay for both the original design and the solid color change. When I asked if he could simply correct the design, he refused. He then stated that the design was expensive, said he would remove it, told me I would only need to pay for my fill and pedicure, and rudely said "THIS IS YOUR LAST TIME IN HERE". Throughout the conversation, I remained respectful and even expressed how much I valued his work and appreciated being a customer for many years. I wasn't asking for anything for free, I simply wanted the design corrected because it did not resemble what I had requested. As a long-time customer, I was hurt and disappointed by the way the situation was handled. Customer service is just as important as the service itself, and unfortunately, today's experience left me feeling dismissed and unwelcome. read more

This nail salon is a 10/10 for me. The staff is so knowledgeable and kind. I usually get ANC with tips, and they almost always are able to accommodate with my schedule. The owner Emily is truly a great human but also incredibly skilled. They offer a variety of services, in a new building, and with reasonable prices. I left 2 other nail salons once I found this place! Worth every penny. read more

Polished Nail Salon - Nails - Nail Salons Near Me - Clifton Park, New York

Always clean always take the time it gives me a good pedicure very sanitary place. I highly recommend.

I received a pedicure and regular manicure. I felt that the person who was working on me was rushing. She had me soak my feet for about 1 minute. She barely scrubbed my heels and left pieces of wax all over my ankles after the oil/ wax she had on my heels. She emptied the water out and never wiped off the foam from my feet. Manicure was rushed and poorly done. Imagine a manicure and pedicure in less than 30 minutes total. I will not be coming back. My nails looked better better she worked on them. read more

Used to be great but now super rushed last 3-4 times. One coat of polish so quicker. Speed through no attention to detail. Super quick massage and done. Used to be worth higher prices but no longer worth it. read more

Lei Lei is amazingly detail-oriented and so gentle! All staff are so kind and professional. Reasonable prices.

Besides getting Cursed out when I told them my nails were too short putting the tips on, devin did a amazing job. I didn't expect to be treated like that over nails... that I'm paying for. Not very relaxing read more

Polished Nail Salon - Nail Salons Near Me - Clifton Park, New York

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My scheduled appointment, made online with Piper, never materialized due to lack of professionalism. I arrived 5 minutes early, was directed to wash my hands, pick out a nail color and wait. I waited and waited and as Piper continued working on a client's nails, never did she once look up at me to apologize for running behind or update me as to how much longer I might have to wait. After 30 minutes, my husband and I left and will not return. read more

I asked for UV Gel nail fill. EMILY did a fabulous job. Very thorough, clean, and detail oriented read more

Polished Nail Salon - I asked for snowflakes!!! I got snowflakes. LOVE THEM - Nail Salons Near Me - Clifton Park, New York

Polished nail salon in Clifton Park. The staff won't look or speak to you. Very unfriendly every time I have been. They poke you when they want you to raise your foot instead of talking to you. very rude. read more

I LOVED....LOVED how Karen did my nails! I have had acrylic nails for the last 35+ years. The last few years I have been putting gel on top of my acrylics , so I do not have to wait for my nails to dry. What Karen used for my nails is similar to the acrylic and gel combination; it is called "builder gel". It is as strong as the acrylic , but without the sharp smell and dust. It is similar to putting the gel polish, but stronger. I was skeptical about not doing acrylic after 35 years, but I was pleasantly surprised. My nails looked cleaner, and the polish was very shiny. I am was very happy with the results. I drove 30 miles each way from the valley to Pasadena to get my nails done and given how my nails turned out, I have no problem going there every few weeks. It's a very chic, clean, cute and trendy salon. I would highly recommend it! read more

The effort here is very low. I wanted ANC with tips and while applying the tips, they were popping off and were crooked. After filing they were all slanted and there is a massive gap between my nail and the tip. They just look awful. I even asked the lady to straighten them out and she said "ok later" and never did. read more

The nail salon is bright and clean. They offer a variety of services and have a great selection of colors for ANC, gel and traditional polish. I have been getting gel manicures for a few months there now and the staff has always been friendly, efficient, and have done a very clean manicure. Each time I have gone I have had a different manicurist and they have all been great. I have also had to bring along my 5 year old and they have been accommodating and welcoming to him! I plan on continuing to give them by business and hope to have a pedicure in the near future. Highly recommend! read more

I went in asking for mid length almond nails and left with a short, uneven, and pointy mess on my fingers. Beyond disappointed because I even showed a reference picture and asked if she could do it. read more

Made appointment 2 days in advance. Arrived on time and was left to soak for 22 minutes in tub. More timely CS would be nice. We all have schedules to keep. First time visitor . I always give a second chance so will try again. read more

This is my new favorite nail salon in Clifton Park It is brand new, all the equipment and chairs are clean and comfortable. They keep the whole place so clean. They offer a variety of pedicures. I tried the the lavender and the the lemon. They really give you a decent massage and if you choose to sit in the chair to dry that is fine with them they don't rush you over to the air dryers. If you went there when they first opened and they were shortstaffed don't worry... They have much more help now and you never have to wait long. It is tastefully decorated with calming spa music, the overall experience is very spa like. I left two other places in Clifton Park because the owner would yell across the room at the workers or they would yell back-and-forth while you were sitting there getting your mani... Can't wait for them to add to their spa services it's in the works! read more

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I really wanted to love this place but that was not the case. Maybe I'm too picky. Maybe my expectations are too high. But it really shouldn't be that hard to find a good pedi in the 12118 and 12065 when are over 30 nail salons to choose from in between the two cities! To me a good pedi should be one where you leave with soft feet. Cracked heals and calloused toes should be a thing of the past. A good but brief foot massage, pretty polished nails that have been trimmed and clean. The entire process should take about 30 minutes or so. If I upgrade to a longer massage, then it better be good. Strong hands not a light rub on my calves and more focus on the feet then the legs. I believe in paying for quality, but lately it seems like I'm just paying. Tried this spa out for the first time in desperate need to find and receive a fantastic pedicure. The decor of the space is very posh looking. It's decorated nicely with a center floor check in desk, Queen Ann chairs to wait in, and overall was clean and inviting, and huge. But I'm paying for a service not the decor of a space. The service menu on the wall listed a pedicure for $30. On average I'm accustomed to paying $25 to $30 for a basic pedi. A basic pedi should consist of a good scrubbing and scraping of the feet, clearing away all the cracked dry heals and toes, clean and polished toes, and a brief 1-2 min massage. Upon sitting in the Chair I was given a laminated pedicure menu. Nowhere was the basic $30 pedicure listed, instead the cheapest one was a hot stone massage for $40. My friend opted for the $40 pedicure and 10 minutes after her service began when a nail tech finally came over to begin mine, I was not asked what I wanted, I thought nothing of it and didn't even realize I wasn't asked (as I was chatting with my friend) until I realized that I was getting the hot stone massage when he brought the stones out. He spent literally no time at all working on my dry cracked heels and instead all I got was my feet soaked in a cool not hot bath, my toenails trimmed and filed, and painted and then hot stones rub down on my legs with a 10 minute leg massage. No feet massage. When we were brought over to the drying station there was a notice posted at the drying table that all credit card /debit payments would be charged an additional 3%. If they had mentioned this upon entrance I would've stopped at my bank down the road and took cash out. I was then given my bill and noticed it was a $45 charge BEFORE the 3% increase. I asked why the extra five dollars being that the stone massage that I did not request was $40, and I was told it was an additional $5 for the nail polish!!!! This was just basic nail polish, it wasn't any gel or any type of an upgrade just basic nail polish that should come standard with any pedi!!! Between the upgraded Hot stone pedicure that I did not ask for, the five dollar nail polish charge, and the 3% increase for paying with plastic, my total came to $48 for a less than mediocre 20 minute pedicure!!! I wouldn't mind if the massage at least felt good but it was just a light leg gentle rub!!! As you can see from the picture my heels are still dry and cracked. I've never been so disappointed in a pedicure in my life and let me tell you I've had some pretty lame pedicures! I will never return to this nail spa it was not worth even 1/2 of what I paid. Total robbery! read more

Polished Nail Salon - Dry cracked heals after a $48 pedi - Nail Salons Near Me - Clifton Park, New York

The whole thing with nail salons is in finding the right technician. There will always be a variety of staff with different levels of talent at every salon! At Polished, I have happily found two nail technicians who are exceptionally good. Lee gives as good a pedicure as I have ever had (and I have tough feet to pedicure). Sean does a great anc. He listens to whatever your concerns are! It is a clean, peaceful salon and I always enjoy my appointments. There is an ATM right in the salon so that you can pay in cash to avoid the extra charge for using a credit card if you forget to bring cash. I've been to so many nail salons in Clifton Park and think I have finally found one I'll stick with!! read more

One of the young guys did AMAZING with my anc and tips. Took a short amount of time and he was so nice. He was respectful and listened to me when i told him what i wanted. This place will always be my go to. read more

Polished Nail Salon - Nails - Nail Salons Near Me - Clifton Park, New York

Awesome experience today !!! Rachel was great. A little pricey but it was well worth it. Will be back. Valentine's Day here. Feet feel like velvet. Lol read more

So it has come time to update my original review. I will say I am very disappointed in the way I was treated the last time I was there. My nails were filed crooked and when I asked to have it filed straight because they looked horrible. I was just simply dropped and a stand by person took over. My pedicure was interrupted by the owner not giving me dedicated time and running back and forth meanwhile she had plenary of help to do the work for her if creating new clients. I felt rushed and after bringing several of my friends to turn this place into the nail salon I am highly disappointed. I leave on average 200-400 a month here and for me to be threaded like this my business will be going elsewhere along with my friends and family. You treat loyal customers like a favor then they take their money and go elsewhere. The staff turn around is nuts by the way. I have had staff have verbal altercations in Chinese where time of voice was inappropriate in several occasions. Non of the new workers understand English and communication is in dyer need of help. Original Review :Love this place everyone is super nice and the place is super clean. I will admit I used a flyer to find this spot when it opened. After being immensely disappointed in so many nail solons in the area I gave them a shot. I started coming here last July and have been coming back since. I have had regular manicures, pedicures, spa pedicures, ANC and gel . They are all professionals and will take good care of yo read more

Lovely salon. Very peaceful and super clean. The staff is welcoming and most of them are accommodating. David is my favorite by far. He has wonderful people skills and his work is impeccable. My last visit left me slightly unhappy. Cherry assisted me and I found her to be rather rough with my pedicure. There was no customer service from her. She appeared to be in a rush and slightly rude. I usually get a massage while my nails are drying but she didn't even bother. Needless to say I still left her a tip against my better judgement but she will never assist me again. read more

i went to polished for a pedi and to get my eyebrows done overall 40$ the pedi was very rushed my toes look like i painted them at home with no effort. i went in with my eyebrows having a nice arch and nice shape and i left with half my eyebrows gone. theres a patch missing and half my eye brow is gone they are flat at the top now. all i asked for was to get them cleaned up and to keep the shape i had‍ read more

Polished Nail Salon - this is after - Nail Salons Near Me - Clifton Park, New York

I had a great experience here. My technician was Steven, and he could not have been nicer. I got a regular manicure and pedicure. The pedicure was very nice with a scrub and hot towels. It was very gentle too. The manicure was very nicely done as well. The salon is very roomy and they play spa music which is quite a nice change. No loud TVs or rock/rap music blaring. All the tools were spotless and Steven really took his time. I never felt rushed. Plus, there is plenty of parking. I though the price ($35 for regular manicure and pedicure excluding tip) was very reasonable for the area. I'll be back. read more

The PNS offers luxurious service with a smile. On my last trip, I got the lavender pedicure and was pleased. I liked the hot stones and the leg massage which was not over aggressive. At the end, I sat for my nail drying time and was treated to a gentle shoulder massage. I strongly recommend. read more

I have been here many times since Polished was a new salon and continue to be impressed every single time. I have never had a problem with my nails breaking, any sort of reaction, or feeling uncomfortable as to telling them what I want. As with any nail place it depends on the person you get but I have never gotten a bad nail technician at polished. I enjoy every second of my experience and keep coming back. They have never misunderstood me as to what I wanted or told me no when I asked for something. (As I have dealt with with other places) Highly recommend going here. read more

The only reason I'm giving 2 stars is because I told the original person who was doing my nails to get out of the chair and let someone else do them. I had ANC on from a previous salon. They soaked for about 5 minutes and I noticed that the old ANC hadn't come off all the way (the color had come off but there was still thick white chunks on my nails). I pointed it out to this guy and he got extremely upset with me, throwing my hands around and getting huffy because I wanted them to soak for an extra couple of minutes. When I pointed out to him that he was being rough with me, he slapped my hand down and ended up ripping one of my nails in the process. I told him I wanted someone else doing them and he picked up his stuff and left. So, thank you to Angela for doing a wonderful job. Whoever that guy was - I'd stay as far away as humanly possible from him. He was rude and 100% unprofessional. read more

Omg I can't get over this place!! I love it I walked in they were so nice didn't take forever to seat me like some other places. Then I got the lavender pedicure which was worth every penny the woman doing my pedicure took her time gave a nice long massage that wasn't rushed, the polish on my toes is perfect! My nails I got ANC and they look great! Also loved the little shoulder massage after my nails, will most definitely be coming back!! read more

This place is hit or miss. I went 3 weeks ago and had the best ANC I had ever had. Then I went tonight and she literally cut me twice and didn't even apologize. She filed my nail so much that she ripped the skin off my finger. And when I pointed it out to her she didn't say anything about it. It's definitely dependent on who you get. When they're good they're good. But if you get one of the rushed nail people, good luck. read more

Polished Nail Salon - Nail Salons Near Me - Clifton Park, New York

The salon is clean and beautiful. The owner and staff are very sweet! I was looking for a place to take bridesmaids to before the wedding. I booked this in a second. I got a gel manicure that was lovely. They didn't have the color I wanted for the wedding but they assured me they'd have it in in time. I highly recommend Polished! read more

We had appointments right when they opened for three pedicures. They completed two while the third person waited. They were going to start the third pedicure an hour later after the other two were done. We left without our third pedicure. There is a reason people make appointments! Will never go back. They even took another client while our third person sat with her feet in cold water. Will never go back and will not recommend. read more

I want to start by saying that I never leave reviews on places but I felt that this place deserves it. I have finally found the nail salon that I will continue to come back to! The technician I had was lovely, my nails look great, the facility is CLEAN, I never felt rushed like I do in most nail salons and I can't stress this enough, THEY HAD A DOG. A beautiful golden retriever named Archie!! He was super friendly and sat with me for quite a while to let me pet him. Hands down the best manicure experience I've ever had. If you decide this is the place for you I highly recommend, nay demand that you bring that good boi treats because he will absolutely steal your heart. Also, they gave me a lovely gift for the holidays(hand cream) which I plan on using. How nice ! read more

Just okay. Overall I like my gel manicure, however there were a few things I don't like. First, the nail technician was way too rough with my cuticles, he basically just pushed them down with one forceful push, wasn't gentle at all. Then after he sanded them down, he brushed the dust off (which did nothing really) and then immediately started painting! I was super confused by that but gave him the benefit of the doubt. So my hands were covered in nail dust when he was painting them, usually I at least wash my hands first. The painting job was alright but a few days later and the paint is already flaking on the sides where he wasn't precise enough. To me, the skin around my nails just looks messy, dead skin flakes, evidence of a rough cuticle job. It was fine for $30 (with tip), but I probably won't come back here. read more

Polished Nail Salon - Nail Salons Near Me - Clifton Park, New York

Very clean, nicely updated venue. Lots of chairs and friendly manicurists. Prices are moderate $35 for classic manicure and pedicure. They have huge capacity and walk-ins are accepted. Reliable nail joint in CP area! read more

Love this place. It's never too busy and they always do what I want. I bite my nails and sometimes nail salons warn me mine might not last as long since I have a small nail bed but whenever I get them done here I have no issue with nails falling off or breaking unless it's my fault. Fair pricing also read more

Very disappointed. Spent $40 on gel pedicure this afternoon. Just took a shower tonight and half of it came off!!!! It was all over the skin on my toes and it all came right off my nails when I tried to get a little of what was on my skin off. I plan on going in tomorrow to see if perhaps they can remedy this, or just even get my money back. I don't like to ever write bad reviews, but that's not supposed to happen! read more

This place is new and beautiful inside. They are friendly but not talkative just as with most nail places. my technician was a little aggressive while doing my pedicure as I left with a chunk missing from the pad of my foot. I would give them another chance though. Everyone deserves a second chance read more

I have had multiple bad experiences here....they tried to not to honor a gift card...they put minimum effort into there pedulicures. I will not be returning. read more

I came in for an ANC as this place was recommended to me by a friend. To remove my old polish, they used the grinding tool with cotton soaked in nail polish remover and foil. This would have been fine, however, they moved me from chair to chair to chair with a total of 3 different technicians as they brought other customers in ahead of me. They allowed me to sit for an hour with my nails soaking while they completed manicures for these other customers before moving me to yet another chair and another technician to complete my nails. She did a beautiful job, but it took a total of an hour and 45 minutes. By this time the place had cleared out and one of the technicians was clearing his throat and snorting snot into his throat. When I glanced up at him he was picking his nose with his thumb and just smiled at me as he knew he had been caught. He then went over to the sink where customers wash their hands and blew snot rockets directly into the sink. Absolutely disgusting! I will NEVER return to this place! read more

Polished is my favorite nail salon in Clifton Park. Not only is it exceptionally clean with ample room for guests, the customer service is phenomenal. The employees clearly know and remember customers. My sister was away for an internship for a few months and they asked where she had been when she returned! Prices are directly in line with other area salons. I would definitely recommend Polished! read more

Polished Nail Salon - Nail Salons Near Me - Clifton Park, New York

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