food sucks but Alonso is a great employee and the service from him is amazing ............................. ummm I don't really know what ambience is soo yuuuhhhhhhhhhhhgggggggggg read more

Where is the fresh cilantro and onions. $40 for a meal that use to be $25. You can't even give the basics. Not even a full chicken only pieces. 10/10 will never get our money again. read more

I love this place for its rice and green sauce! If they could make the green sauce in a bottle I would like to buy it !

Food here is not as good as it used to be. Food is very bland and chicken semi cooked. I do not recommend El Pollo Regio. I will definitely not be back again! read more

We are now big fans of Pollo Regio and glad they have chains of these. We tried the Garland location, but it was very salty even for me. But I was craving the sauce again and needed this for the meat and pita bread we bought. This location is smaller compared to the Rockwall location. I ordered the Al Pastor plate which is $16.99. They do give you a lot of food for the price. The beans and rice was good. The Al Pastor was very moist and juicy. The place was clean as well. I enjoyed this place. read more

Tried this place out for the first time based on a couple of recommendations from acquaintances. I ordered the roasted half chicken that comes with rice and boracho beans and split it with my husband. I'd have to admit that it was really good - especially the rice and beans (which I'm very picky about). The rice and beans were as good as you would expect to get at a "good" Mexican restaurant. We were still a bit hungry after we finished our meal so we ordered the chicken quesadillas. They were OK but seemed to lack flavor so won't be ordering those again but I definitely want to try out some of their other menu offerings next time I'm in the mood for chicken. One thing I will give them extremely high marks on is CLEANLINESS! There was someone mopping the floors when we stopped in around 4:00 p.m. on a Saturday. The place smelled "clean" and all the tables were wiped down and also clean which is a big deal in my book. I went to a different restaurant the other day in Plano (not a Pollo Regio), where all the tables were dirty and the floor was sticky and disgusting so walking into this establishment in Rockwall was like a breath of fresh air. The bathrooms were also well maintained and clean. We will definitely be coming back. Glad they opened a location in Rockwall. read more

Rockwall must be talking about this place. Friday night was jumpin' Busy inside and drive through- waited a while but worth it! I love the chicken nachos with the green sauce. Tacos were delicious! Not a drop of food was left. $27 for the 2 entrees- large servings! read more

Pollo Regio - Tacos - Mexican Near Me - Mesquite, Texas

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Food is always good and service is friendly. I would and do recommend and would go again. read more

Pollo Regio - Loaded Potato and Chicken Regio Bowl - Mexican Near Me - Mesquite, Texas

Very friendly people customer service is really good and Xiomara was really nice the place was clean as well most definitely will come back to this location since it's close to my job as well read more

The food was fresh and flavorful as always. My favorite go to for a quick bite that will fill you up and leave you some leftovers.

Came to dine in during lunch hour and it was fast and great service! The cashiers Adriana and Elizabeth helped me out and were really nice helping me with the menu and the kitchen took out my food quick and fresh . Everything tasted like it should. Vine Durante la hora de lonche y el servicio fue rápido , las cajeras enfrente Elizabeth y Adriana me ayudaron con todas las preguntas que tuve con el menú y la cocina saco la comida fresca y rápido . Muy buen servicio . La área de las salsas y chips estaba limpia y organizada . read more

Very good food the chicken was fresh off the grill and the chips were hot the tacos were delicious it's like Home made salsas .. love it read more

Nayeli súper amable , gran servicio al cliente . Hace muy bien trabajo atendiendo cuando hay mucha gente !

I paid for a grilled onion and half a chicken. I asked if it had white and dark meat. They confirmed yes. Only received white meat and no onion. I paid for twp rach and this is what i got read more

Pollo Regio - Ranch i paid for - Mexican Near Me - Mesquite, Texas

Food is always good, fresh, and well packaged. Service is decent. I e never eaten inside so not sure what kind of ambiance it has.

I am beyond disappointed at Pollo Regio. I use to frequent the Mesquite location at least three times a month but today will be my last time. I ordered the chicken soup and the only vegetables in the soup were huge chunks of potatoes along with a ton of tomatoes and celery. They need to call this broth instead of chicken soup because it contained maybe 5 cubes of chicken that almost looked like they were charged. The soup tasted only like celery, onion and salt. I just threw it in the garbage disposal. Their customer service has also taken a hit. The young lady (who's name I won't mention) kept giving me the incorrect order. I am highly upset at this location and from now on I will be taking my business to Cuquitas in Garland. Their chicken soup has a variety of vegetables and it taste like something you would buy in Mexico. Pollo Regio has lost my business for good. read more

Pollo Regio - This is not what Mexican chicken soup should look like. - Mexican Near Me - Mesquite, Texas

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The customer service was immaculate. They were able to assist with my DoorDash order even when they did not have to.

I went to the location on Town East blvd in Dallas and the food was great and Keyli was very polite and patient with me while I took my time to order....5 stars read more

Nayeli took my order and she was very helpful and made sure I was well taken care of ! Kudos to her she had a beautiful smile the whole time ! read more

Came around 8:40 on a Monday and they where out of chicken(both grilled and regular chicken).So confused because I thought they sold chicken, they where also out of rice. They still have an hr left before closing the rice takes 10 min to cook. Sad sad! For the amount of time I waited in line they could've cooked more food. It's 8:58 and still 3 cars in front of me. read more

Pollo Regio - Still in line. - Mexican Near Me - Mesquite, Texas

Carolina is the best! So nice! She was friendly and made our experience so awesome! Good good chicken!!

Great service! Lorena was very helpful and attentive to my order will come back again

Nayelli was great and gave me excellent service while I was in the drive through, the food was fast but well prepared and the service people were kind. read more

Great service by nayeli. Food was great. They take care of the customers. All great definitely recommend

Food was good, and the employees were nice too especially our cashier Laura tysm and the service was good too.

For fresh FAST FOOD you can't beat this place. I've been here twice and it does not disappoint. The salsa bar with salsa, pickled onions, cabbage with jalapeño and seasoning, guacamole and chips is something you must try. Chicken tacos are great by the same but with all the salsa bar condiments ONE will fill you up! Or at least it did me. They have a lot of other things on the menu that I saw other people getting and it all looked very fresh. This place is a must try! Come in if you have the opportunity so you don't miss out on the chips and salsa bar! read more

Ayer fuimos a comer ahí mi familia y yo y todos nos enfermamos del estomago no pudimos dormir en toda la noche de dolor de estómago deberían tener mas cuidado con la comida a lo mejor ya estaba pasada fue una experiencia muy desagradable ya que pensábamos pasarla bien por el día de las madres, nos deberían de regresar el si dinero lastima aparte de que la comida no sirvió todavía nos enfermamos NO VENGAN AQUÍ read more

Love that all orders are freshly made the workers in the drive thru were very helpful!! Food always hits!

Someone's Mexican mom and auntie cooking the rice and charro beans at this location. They are solid Service was fast. Employees had gloves and masks on so kudos for that. Chicken was good. Salsas were tasty. Taking one star off due to the inside of the establishment needs a renovation and smells old and moldy. read more

Extra. Sauce they charge when they only give you just a few not even enough for The Who family size food ... rice was Salty .

Chips and salsa here are so good. It's a good deal to feed the whole family and the chicken is always good. Customer service is great as well and we're so happy they opened this location in Rockwall. read more

Ordered the carne asada here last night and oh my was it tasty!!! Their chicken is good but this carne asada dish has made me a fan!!

El pollo regio is one of my favorite restaurants. I specifically get the charcoal grilled chicken Covered with specialty red sauce. This place also have a particular green sauce that is addictive of its flavor! I strongly recommend try this chicken that crossed the road! read more

I drove over an hour to this location. Both Naomi and America displayed professionalism and my food was tasty. Thank you so much ladies for a great experience to this location. I will be a repeat customer. Pollo Regio, both Naomi and America display the core values of hospitality & food industry. Thank you again ladies. read more

Regean a cashier here in pollo regio was really nice to me. Really caring. And she really got my order right. I would be coming back!!

My husband ordered from the location in Mesquite, however they use DoorDash to deliver. Not a bad ordeal except they have no way of tracking the delivery person. Then DoorDash has no way of tracking the order because guess what??? You don't have a DoorDash account because you ordered THROUGH THE RESTAURANT'S APP. So basically someone is eating people's food and the company is charging you and no one wants to help the customer who's out of money for an order they NEVER RECEIVED. DoorDash stated that the restaurant is responsible for issuing a refund. Yet this location is acting stuck on stupid like they can't do anything. We won't be using them again for delivery... read more

Adriana was great! She took my order and everything was perfect. Will definitely be coming again.

The food was on point for being a Mexican restaurant in Mesquite already . I look forward to coming back here

Always a quick go to for family dinner during the week! Sometimes the beans are too spicy for the kids but everything is good. We get the half chicken meal w sides. read more

I just tried this restaurant for the first time, it's great. It is like rotisserie/BBQ Chicken. I will be back