Thursday at night!!! Horrible and slow service!! They guy that was cooking the chicken was yelling bad words and I mean BAD WORDS!!!! that you can hear it outside! Hygiene in this place don't exist, sauce isle was so dirty that we can't get any sauces, soda isle was full of spilled drinks and all the floor sticks. Our table was so greasy and dirty that we had to clean it by ourselves. Now the food.... Rice was so sticky that you can throw it to the wall and use it as cement, chicken hadn't any flavor and my yuca fries were really cold..... 4 words: Not Recommend At All.... read more

Yummmmmmeeeeee! I had the kids chicken nuggets on mashed potato bowl meal, served with a cookie and juice box. The mashed potatoes were fresh and homemade. NOT INSTANT potatoes from a box. The chicken was fresh chicken breasts and very tender. I was very impressed how good it was. Definitely a go to place. read more

We see the traffic that moves through this location. If we were ever to eat Pollo Tropical it will be out of this location. The service is not in any way shape or form good but then again, that's not the reason why you would go to Pollo Tropical. read more

Terrible service here, they say they close at 11 but drive thru closed at 10. The dumb guy is there looking at us and doesn't have the courtesy to tell us thru the drive thru speaker that it's closed at least. Lazy ass workers, no wonder they can't get a job anywhere else lol read more

Omg! What happened. Chicken taste so different. Where is the flavor. This the second time with several months apart. I gave them one more chance. No luck. I would like to taste again the original Pollo Tropical.. read more

Went to this Pollo Tropical and left there so mad. I went through drive through and the guy was nasty. He had such a bad attitude which just rubbed me the wrong way. He made me feel like I was bothering him. The attitude even caught the attention of my teenage girl who was shocked that I did not say something to him. I pulled over and did call the corp office on the one cause he really was horrible with his customer service skills (I should say LACK of customer service skills). I did receive a call from the Manager of the store after I called corp office and I did explain everything to the Manager. Hey I know we all can have an off day but he was just down right NASTY and as I told the Manager and Corp office I will no longer be visiting their establishment. I didn't even want to give this place 1 star but if not Yelp would not post this review! read more

Check your order before leaving this location, after waiting in line for 30 minutes I order a chicken quesadilla salad only to find out when I got home that it didn't have a single piece of chicken in it. I wish I had the choice for Zero stars read more

Wow someone lit a fire under these peoples ass this is usually a very slow paced pollo tropical with 20+ minute wait times but today sat 12/29/2018 I was in and out with an order for two people in under 5 minutes including the time waiting to order. Very impressed please keep up the good work. read more

Incredible that the only time that they don't have anyone outside is the night that they have nNO POLLo and are only accepting cash after waiting 30 minutes in a drive through line!!!!! Shame on management apologize to staff working drive thru during these times!!! No more Pollo for me. Thanks read more

Worst pollo I have ever been to. Don't know if they are understaffed or what but nearly a 45 minute wait for fast food isn't acceptable.

Do not order online from here. They do not have your order ready even if you put the time for pick up .10-15 mins after you order. They only took care of the people that came in to order. Telling you had plenty orders before you. Should have someone to take care of online orders. They tell you plenty order before and walk off. Next time they should have online order ready on time or doesn't make sense to order online if it will take the same tome as going in and ordering in person. Workers are not pleasant. read more

This place doesn't change. I had given it a break for a while and since we're in quarantine and don't have many choices, I decided to try it again. They serve such a small amount of meat that it's ridiculous. I've complained before but they don't do anything about it. Don't think I will be going back. read more

Worst experience ever; more than hour and 30 minutes waiting in my house for the order, 4 different Uver-Eats Drivers when to the store for pickup & they left because the time they where waiting I tried to complain by the phone but some answered in the main office not in the store, the Worst service I ever had, i was trying to have a Lunch almost have a Dinner, I will end this comments as some previous customer ending her review, how can this day get any worse ? Post data: Not even one star deserve read more

Second time this week that my order has been incorrect, this place has gone down hill quick and it's sad to see, it was my favorite pollo around. The person at the drive through window had his mask under his nose while serving me, they forgot to give us plates for the family meal and did not include the two orders of fries I asked for, with all the brown bags inside the clear plastic bag one would've thought there was one for everything but nope. To top it off they added 3 chicken breast and only 1 thigh and leg in the full chicken family platter... and all 3 bone dry. read more

Believe it or not, this is probably the best Pollo Tropical location. Service can be slow but considering the large amount of customers, they do a pretty good job of taking care of everybody. It seems all the employees appear to stay on task and do their jobs unlike some of the other locations I've been to. TheTropichop is great and I think they have the best fast food chicken in town. They also do a great job in mitigating the large backups at the drive through. The shopping center where they are located has lots of traffic and limited parking. So all in all, I give them 4 stars for their service and food. read more

They do not answer the telephone when customers call. They don't answer when Grubhub calls to check order status. My food was supposed to be delivered between 1:45 pm and 2:09, at 3pm I had not received my food. Grubhub called them numerous times and no answer. I eventually went to the store myself and inquired about my food only to be given shrimp, chicken and steak that had been sitting in the counter since before 2pm (it was well after 3pm when I went to the store. I asked the manager how long the food had been sitting there and she would not give me an answer. I asked her who put the food out and if they could tell me how long my order had been sitting there. I insisted that they make the order fresh. I don't understand why the manager would try to give someone seafood and chicken that was sitting out on a counter for over an hour. The service was completely unacceptable and I will NEVER order food from the Pollo Tropical located at 16495 NW 67th Ave in Miami Lakes EVER AGAIN! That was terrible customer service and also a health hazard. I wish I still had the receipt with the Managers name on it, I will look for it and add it if I find it read more

Horrible service. ALWAYS check your food when leaving the drive- thru. 80% of the time it's wrong. No one to complain to or make suggestions. On two occasions asked to speak to a manager I was told she was too busy . . . Come back later. The guy standing outside taking the orders was rude and uninformed. Luckily this is South Florida and there are plenty of other spots to get a decent order of black beans and rice! read more

My mother would be ashamed that I've ever dined at this place considering the black beans taste as if they just came out of a can. The staff is pretty bad, slow and doesn't offer anything resembling customer service. I honestly don't know how this location could stay open for such a long time; they don't really contribute anything special. The salads are average at best, the chicken needs to be covered in sauce, the beans are horrible, and the portions are small. The only item I do enjoy are their fried yuca, they offer a good bite and pairs nicely with a few of their sauces. Definitely not worth your time. read more

This Pollo Tropical makes the whole chain look really bad. The service came with an attitude. The order was incorrect. The soda machine only served seltzer water and the ice was piled up so high in the spill tray there was no room for your cup. The food was old and cold. Not to mention that the floors and tables were sticky. But, for some reason the place is always packed. I just don't get it. read more

I am giving this one star because It does not let me give 0. Every time I've gone to this location they have messed up my order. I returned to have it fixed and the lady at the drive through gave me an attitude while she took the food back and said I was lying so I handed her my receipt. I asked if I could order something extra and while taking the order said "what you want fool" I ignored it trying to avoid conflict and she charged me the wrong amount for what I ordered and gave me again the wrong thing. I called her again and let her know that my order was wrong again and that she charged me more that it was supposed to be. She gave me an attitude again as she took the food back and brought me the right one. I asked for the difference back and she only gave me 1 dollar when it was supposed to be 3 and told me to leave because she cursed me out. As this lady was waiting to hand me the food I literally heard her talking to other coworkers about that she did not have an attitude which she clearly had because a coworker complained about how she was conducting herself at the drive through. read more

Well by the looks of the other review this must have been the one I went to. When I switched my order to go the help gave me a mad stink eye worse than Vince Offer from the Shamwow Commercials. The food was alright, the black beans were more like black bean soup, the rice was soft, the chicken was ok, the yuca was very bland. I really have had better, but I guess the prices were ok at 5$ for a full meal. read more

Pollo tropical serves what you pay for. It's not as bad as people say it actually taste good..and it's always pack b/c it's so darn cheap! Small tropichop is good. This place is meant for good cheap meals... Stop over exaggerating it's goodness in the ratings :) read more

It's a good place to go if you're in the mood for some quick Cuban food. Their maduros and black beans are my favorite!! They always tend to give more food if you eat it there. read more

0 stars for this location! 45 minutes in the drive thru just to place my order. Another 15 minutes go by and I am asked what I would like to order?!!!!! I already ordered and now have been waiting for an hour! This is not an exaggeration! People honking their horns out of frustration and no way to just exit the lane due to barriers. Tried to call to inquire what was going on, while stuck in drive thru, and went straight to a voicemail that said they were unavailable multiple times. Not the first time at this location for a long wait, but certainly the longest yet. Also the last time for this customer right here! Told them to never mind any order, thanked them for wasting an hour of my time and left. The Miami Lakes location is a true disgrace to the Pollo Tropical brand! read more

Don't like this place, i have not had a good experience, the chicken was raw., and i don't think is very clean. I live near by and rather go to Pollo Tropical on Pines Blvd., is totally different, even the food tastes different. read more

Food was good but the service was horrible the worker have this mentality like they don't care also when I ask for extra rice and beans this old sag lady said something in Spanish as she thought I didn't speak Spanish. Horrible never again. As person working in retail you need treat your customer with respect even the one who spend 30$ bucks. read more

I never thought I would say this, but I think I found my favorite fast food restaurant . . . Pollo Tropical. This place carries many Caribbean staples, and at least everything I tried was tasty. I ordered the roast pork platter with the following sides: boiled yucca, fried plantains, and black beans. Que rico! read more

I have been coming to this pollo tropical since around 1997. Yes my parents brought me here when I was 5 years old and I still have some vague memories on how it used to be. I still remember the green tables and the outdated decor. Well since than it has been renovated (thank god) and it's been getting busier every year. I'm guessing there are more businesses around the Miami lakes area and everyone decides to come have lunch here. It's not a bad place to have lunch you can get a quarter chicken with rice and bean for less than $5 dollars. I usually get the chicken breast with rice beans and corn and get a couple of salsas to pour it on my rice and mix it with the beans. They now have a wide variety of menu items including wraps,sandwiches, soups, and ribs. They also have yuca bites which you have to try, they are in infusion of yuca and cheese mixed together. If you do decide to come here for lunch be prepared to wait it gets packed !!! Both inside and through the drive through. They have gotten better they usually have someone out there taking orders and they have recently constructed a dedicated drive threw lane to ease up traffic. All in all its a decent place to have lunch. Check your order when you get it if you have any problem they will try to solve it right then and there. read more

Chicken on the walk! This Pollo Tropical is 99.% ALWAYS FULL! instead of chicken on the run its walking because it is extra slow! They either need to hire more customers or make another Pollo Tropical right next door. Food comes out fresh so thank god for that but it takes so slow! + you order something and you feel like you are not in the USA everyone speaks to you in Spanish as primary language. I don't mind because I am an Spanish speaker but others might. read more

This place is horrible. The wait time is horrendous! The lobby and drive through is full of people. The staff here is super slow. What surprises me is that I heard no one complaint. This is unacceptable to wait 35 mins for my order! I should have gone to a restaurant. read more

Had lunch here today. We found a service quality pin inside our Tropishop. The manager was polite and offered us our money back, which we declined. I realize that was an accident but, we won't be coming back here, or any other Pollo. Totally turned us off. :( read more

I have recently had two bad experiences here and I come to this location very often. First occasion they forgot my Caesar salad, and the second time they forgot my french fries. I called and the manager still hasn't responded. I called the corporate office as well and they promised to have the manager reach out to me and I still haven't heard from anyone. read more

The food is great. The service is just ok, most of the time the person taking your order doesn't speak english which can be annoying. Also one time I went they had no chicken... Go figure no pollo at pollo tropical but over all a 3 star. Enjoy and its always packed so good luck at the drive-thru. read more

I love the food but I honestly don't think they have ever gotten my order completely correct. I ordered a pork tropichop with brown rice, corn and tomatoes. I got chicken with white rice and onions. Thanks that's exactly what I ordered. read more

This location is right next to my house so I come here pretty often. It really has it days. I've noticed at night time is when I find lots of mistakes with my order or the food tasting bad. During lunch the food is pretty good but I feel like the size chicken has shrunk over the past couple of years. I just wish they would give better service. I understand the lines are always long and they are always busy but the good customer service is just not there. read more

I'm not sure with the complaints are about, I got a quarter chicken black beans and rice and fried plantains. Everything came up quickly, And it was hot and delicious. The fried Plaintain's or something I look forward to when I come to Miami. So I was a little worried reading other reviews at this location might not be that good. This is one of the cleanest ElPollo Loco's I have ever been to. Maybe they cleaned up their act? All I can say is Yanisbel was very nice, took my order quickly and the food was good. Almost a fifth star, but for fast food that's really hard to get from me. read more

This place is a joke! Today for the third day they are out Lettuce or salads! Plus the customer service is Hialeah!!! Or Miami Lakes which same as Hialeah! To their employees they are doing you a favor by serving you! Only in Hialeah read more

Its not only a good place to go at lunch after a hard day at work, but when your just in a hurry you call ahead and they will fix you up quick. Pollo tropical has quick Latin food that fills you up. read more

Decent food. Nothing crazy. Same as all others. Gets full on lunch and dinner times but other than that it empty.

The rice was disgusting. Didn't even need chewing. Felt like play dough in my mouth. Very disappointed, wasted my money and my time, not too mention that I'm still hungry. Not fresh at all. The reason why I go is because you guys advertise free homemade food and it was nothing like it. Rice is not supposed to feel like that, maybe the cooks need better training. read more