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    Pollo Tropical

    1.8 (92 reviews)
    Closed 10:30 am - 12:00 AM (Next day)

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    POLLO TROPICAL ATMOSPHERE

    What's the vibe?
    Loud
    Good for kids
    Good for groups

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    Grillmaster trio
    Ida C.

    Decided to venture out and try something different. Had a platter that came with grill chicken, steak, sausage, plantains and rice. I love the grill flavor of the meat. Was not sure about the plantains at first but they were good. Love the black beans.

    Two tiny "chicken breasts".

    The food has great flavor. However, this location regularly misses on the details. For example, the first time I ordered, they completely left out all of our sauces. The next order, even with me adding a note to please check the sauces, they included 5 random sauces that didn't match the six we requested (and were part of our meal, not something extra). I was also extremely disappointed when I ordered two add on chicken breasts. The photo when ordering showed two full-sized chicken breasts as you would expect. What can in the order was less than half the size (in the photo) I have a feeling that Pollo Tropical has locations that do a great job. This one does not.

    grilled chicken and cheese wrapped in foil

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    11 years ago

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    8 years ago

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    Customer C.

    We apologize for the experience please check your inbox for follow up

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    8 years ago

    Dirty tables, unfriendly staff, music that made you feel like you were in the club. Love Pollo, but never returning to this location.

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    Customer C.

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    7 years ago

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    10 years ago

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    8 years ago

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    11 years ago

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    11 years ago

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    10 years ago

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    9 years ago

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    9 years ago

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    Review Highlights - Pollo Tropical

    We went with the 1/2 chicken family special with an extra side of Yuka fries and planato maduro.

    Mentioned in 2 reviews

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    Steak ’n Shake

    Steak ’n Shake

    2.3
    (113 reviews)
    0.6 mi
    $

    A little pricey for what they are. The burgers are not bad. Definitely on the greasy side. Reminds…read moreme of another burger chain but less pricey. I will say that their shake and fries are pretty good though but again - pricey. The shakes are a good consistency. Do have to eat it fast though or it will melt and the fries are skinny and crunchy and actually tastes like potato and not just airy potato. I will say that ever since they swap out the seed oils for beef tallow for frying the fries, the fries don't leave a greasy film around your mouth and fingers anymore and the fry tastes better and crispier. The service is not great but also not spectacular. Maybe it is the time I visited but customer service was not there. Maybe 2 out of 10 times I would get a friendly and helpful and kind customer service. All other times it's as if I'm being a bother when I'm the one that is paying! Again, it could be because it was very late. Never visited during the day, so can't tell you what day time customer service and dine-in ambiance is like. Overall, I think it's not a bad burger chain. Just a little pricey for the amount of food you're getting. But definitely try any of their deep fried items since it's fried in beef tallow now.

    I was curious how highly rated this location was and I was shocked to see it's only two stars…read more Myself, wife and son have been coming here regularly for about four months, and I think it's great. My son gets a kids hamburger meal, comes with a drink. It's basically the same size as an adult meal, just a single patty. My wife and I each get a double cheeseburger with fries, a large drink to split and we all split a milkshake. Comes out to just north of 20 bucks. Food always tastes fresh, burgers are way better than anything you'd get at one of the fast food places. I've had zero issues. You also get 1$ credit for every 10$ you spend, so I'm constantly in a cycle of getting 2$ off each visit. Buy the 50$ steak and shake gift card across the street at Sam's for 37.50$ and you can get way more food than any other burger place for like 20$ max.

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    Steak ’n Shake
    Sliders, guac steak burger, Parmesan and Cajun fries
    Sliders, guac steak burger, Parmesan and Cajun fries
    Chili mac supreme

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    Chili mac supreme
    O'Town Burgers N Wings

    O'Town Burgers N Wings

    4.4
    (141 reviews)
    1.3 mi
    $

    Decided to order take out at O-Town since it had such high reviews. We ordered through their online…read moresystem which was efficient. The prices were great and they had a LOT of food options, especially wing flavors. We decided to go with hot buffalo and lemon pepper. My boyfriend ordered the o-town burger since he LOVES mushrooms. The two things that kept me from giving a fifth star was that my boyfriend didn't like the mushrooms and thinks they are from a can. The other thing is I am a buffalo wing snob and the sauce was good but the wings were too dry. But that is partially my fault cuz i should just order them extra saucy or extra sauce on side. Lemon pepper had good flavor but i just tend to like classic buffalo more than other flavors. Those french fries though! That seasoning was SO good. I did appreciate the way they packaged the two wing flavors and fries so they didn't cross contaminate and screw up the flavors. My boyfriend went inside to pick up (counter service) and said it was bustling and full of people which is always a good sign. There is plenty of parking and they were super quick at getting the order ready. Nothing was missing from the order also. So overall i can see why this place is highly rated. It had vibes of being a neighborhood hot spot.

    My son picked up dinner for the family. I had ordered a gyro salad. The rest of the family had…read morelemon pepper and mild wings with french fries. My salad was good. There was a generous amount of meat that was proportioned well with the salad. I did taste the lemon pepper wings. They were flavorful and did not have an overpowering amount of lemon pepper. They also got a generous amount of french fries.

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    O'Town Burgers N Wings
    O'Town Burgers N Wings
    O'Town Burgers N Wings

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    Church's Chicken

    Church's Chicken

    2.7
    (21 reviews)
    1.3 mi

    I love church's. They always have the crunchiest chicken. The service is questionable, and ambiance…read moreis even more questionable, in an even more questionable neighborhood, but for fast food fried chicken, it is the best. I get double the boxes of biscuits. It's such a unique take on biscuits that you can't find anywhere else

    Stopped here on 3/28 and bought a 10 piece..paid extra for all white meat. Also asked for an apple…read morepie. Made a few stops on the way home. Got home 2 hours later, go to warm up the food and not 1 piece of white meat. I don't live near this store. I called 3 times and the phone rang only then to say it was disconnected. We ate the food but took photos. Went there today , only had copy of receipt because I changed purses. The man & lady were rude from the start. Just asked where's the chicken. I said I took the photo so you can see but we ate it. I'm not asking for the entire order to be remade because the food was good. But compensate me for the difference I paid for white meat. Never even got to the wrong pie. I tried calling. I would never treat customers this way. I've worked in fast food, even if I didn't agree with them, I was never nasty. Unfortunately, I enjoyed the food but won't return. I spent $60 to be treated rudely. No give, no support, no kindness. The young man who took my order was super nice.

    Photos
    Honey-butter biscuit and regular boneless wings (that were supposed to be sauced)
    Honey-butter biscuit and regular boneless wings (that were supposed to be sauced)
    8 Piece Boneless Wings with hot honey lemon pepper sauce.
    8 Piece Boneless Wings with hot honey lemon pepper sauce.
    Receipt shows I paid for breast & wings & apple pie.

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    Receipt shows I paid for breast & wings & apple pie.

    Pollo Tropical - latin - Updated June 2026

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