To the Management Team, Extreme disappointment with the quality of food and service at all Pollo Tropicals During my visits, the chicken has consistently been served dry and overcooked. Furthermore, I have frequently encountered issues with item availability; for instance, chimichurri sauce is NEVER available when I order skirt steak, and there is no mojo provided for the yuca, NEVER. The most basic items are not never replenished when they run out because their to damn lazy to make it and the current sauce is commercialized shit! I've gone back like an idiot in hopes of it getting better, but it's all complete shit. The level of service from the staff has also been unsatisfactory, as the team always appears unmotivated "LAZY ASF" and unprofessional. I have noticed a significant decline in quality across multiple locations read more

I love Pollo tropical...their chicken is usually moist and well marinated. This last time, I ordered via the APP and I love that my food was ready when I got to the restaurant. I was going to do take out, but I was so hungry, I ended up eating my food in the restaurant. The chicken was warm and delicious. The people working behind the counter were a bit overworked, so they did not look very happy, as they were churning orders left and right...still a great place for some good Latin Chicken on the Grill.. read more

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They never provide the correct order at the window! Always missing items and incorrect order! Rude service!

I love going to this Pollo with my husband. The cashier Kisha is the best. She knows our order by heart. Everyone here knows us and the chicken is always great, the music is nice and the place looks read more

I ordered chicken well done, the cashier Susan, advised that for them well done means burnt. She then proceeded to let the gentleman preparing my chicken breast that I asked for them to be "burnt," and never used the words "well done." She was very rude and unapologetic about it. read more

Pollo Tropical - This chicken was charred and tasted like literal ash. Had to peel the skin completely off. - Latin American Near Me - Pompano Beach, Florida

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I stopped by just to grab some yuca fries. We used the drive-thru, so I couldn't see the inside ambiance, but the service was consistently poor. I tried ordering a frozen mango tropichiller from their menu and was told, "we don't sell that here," even though it was listed. There was little acknowledgment or courtesy overall. I asked for a sauce for the yuca fries and honestly I wasn't sure if the attendant heard my request until she handed me the sauce. A simple thank you or you're welcome can change a customers overall experience. read more

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I come to this pollo 2/3 times a week and always have some kind of issue. The food is always good but the service is terrible. They are ALWAYS rude and today was too much. The shorter black lady or gentleman, I don't want to assume her gender, that took my order acted confused when I asked for sauce on top of my bowl. Said it couldn't be done. I eat here a lot so i know they can do it and always do when I ask. The bowl came with no sauce and I kindly asked her to add the sauce on top which she responded with attitude and just reiterated how they can't. And proceeded to toss like 9 sauces in a bag and shove it all in the bag and slide it over towards me. Not sure what I did to this man/women. read more

Terrible service. Asked for more sauce and told no. When k asked if I could purchase more sauce I was told no. This makes no sense and infuriates me as a paying customer. Do better pollo. Your employees don't care. read more

I come here pretty often as it's very close to my house. I'd say I frequent this location roughly once or twice every couple weeks for the past 4 months. I always use the drive through. They're always quick to deliver my food and always ask if I'd like any sauce, which they are never out of (when I'm there at least). The quality of the food is great for a fast food joint. I'm not sure why they have so many bad reviews but I hope mine helps. read more

This is the closest Pollo Tropical to my job so I come here pretty often. I usually get down and order from inside but today I ordered from the drive through. I ordered a 1/4 chicken with two extra bread rolls. When I got to work and opened my plate all I saw was the smallest piece of thigh I have ever seen and one piece of bread. NO BEANS AND NO RICE. So I decided to drive back and go inside to get my rice and beans. The cashier was super nice and handed the plate to one of the cooks who proceeded to question why we were getting rice and beans. She then got a big attitude and began throwing the rice onto the plate recklessly. She made me feel as if I was in the wrong for returning for the food that I paid for. Not what I expected. Definitely left a sour taste in my mouth after this experience and they should definitely train their employees to handle these situations better. read more

This is my 5th time in two weeks where they don't have no curry mustard at this location. This is so unprofessional and not acceptable .

My Job site's has been near this Pollo Tropical location for the last 3 weeks. This pollo tropical location has only had Curry Mustard sauce for only 2 days out of the last 3 weeks. This is very unprofessional and should be resolved as soon as possible. Horrible for the business read more

I recently tried Pollo Tropical for the first time at the Pompano Beach location and have been hooked ever since. The flame broiled chicken is moist and flavorful and the staff is very helpful and attentive. I literally eat the half baked chicken signature platter at least once per day. I get two Caesar salad sides and it's a perfect combination. read more

HORRIBLE DO NOT GO HERE EVER !!! I decided to try something different the steak was old and dry my beans were watery , I'm so upset I just got off work and was starving on top of that it wasn't cheap . The service was horrible shut this place down read more

Absolutely disgusting. All fat and rice that was at least 2 days old. I've lived here my whole life and have gone to many Pollo tropicals this was absolutely disgusting. The fact that they sold this is insane. read more

Pollo Tropical - a plate of rice and beans - Latin American Near Me - Pompano Beach, Florida

I usually really like pollo but this location is really bad. Waited in line for five minutes while the 8 people behind the counter ignored us. Eventually left without being acknowledged and went next door to kfc. They also don't have a sauce station. Will never go back. read more

Absolutely disgusting, the floor was greasy the staff just on their phones, hygiene is horrible wearing the same gloves to touch everthing. My order was wrong and when I told them they said to come back ??? Awful read more

Waiting for over 25 minutes for our food before canceling our order and Leaving. There were several people waiting and doing the same. So disorganized Employees were wearing dirty street clothes behind the counter. DO NOT GO HERE read more

This place sucks! I ordered a half chicken with rice and beans and fried yuca. They read off my order 3 times and still forgot my fried yuca which I paid extra for. On top of that, they were out of the cilantro garlic sauce way before closing time. Never going here again and can fully understand why this place had 1.5 stars. read more

I saw an ad for the best cuban sandwich, which you would think it was coming fromPOLLO TROPICAL, but it almost a shame that you have to go to Miami to get the REAL THING, this wasn't even close, some unrecognizable sauce made it taste horrible and the meat sub-standard, they should be ashamed to call this a CUBAN sandwich, come on guys you can do better even if you have to charge more, the public isn't stupid, wake up read more

This was the absolute worse chicken I have ever received from any establishment in my life! I went threw the drive threw and order 1/4 grilled chicken with rice and vegetables. The chicken was dryer than cardboard and tasted as such. I feel I was taken advantage of because I went through the drive threw. If I would have entered the store I would have never accepted this trash that they considered chicken. I will never go back there again. read more

Pollo Tropical - DRIED CHICKEN - Latin American Near Me - Pompano Beach, Florida

Terrible. Rude staff. Always runs out of food. Sent complaint through email. This place is going down hill read more

Pollo Tropical - Complaint - Latin American Near Me - Pompano Beach, Florida

this is the second time I've experienced the worst customer service ever! I'll never go back to this location of Pollo tropical again they're rude disrespectful and have no right with the public !! read more

If I could give this place less than a star I would. Went to this location last week and went home and saw this in my chicken. The very least that we as paying customers deserve is non-bloodied chicken. This isn't the first time that I've encountered this. Highly suggest maybe hiring management that understands the importance of cleanliness and food safety... read more

Pollo Tropical - Blood - Latin American Near Me - Pompano Beach, Florida

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I can now see why they are still a one star restaurant. Like many other reviews old rice, sauces were missing in our order. I had counter pickup and stood there. Workers looked at me but ignored me. Another woman came in with a problem with her order and they took her right away. So, I got in the order line to get attention at the register. I told her I had a mobile order and she pointed to the area I was originally waiting. Of course at that point I became more vocal. Whoever answers this review you always address the issue but there is no change. I looked at reviews from 6 years before and no change. Maybe the shop should close, overhaul the restaurant and start with new management and employees. I will NEVER go to this restaurant again. read more

Sorry NOT sorry for this but HOLY FUCK! This is my THIRD and FINAL time ordering here!! I ordered off of Uber Eats the first time and all my sauces were missing and was food was a bit cold. I gave it another chance and STILL the same thing (no sauce) AND you put grilled chicken instead of fried chicken. I got my refund both times!. Tried it again as it was getting late and nothing else was gonna be open so I ordered it a final time and MAN y'all gotta close down at this point! You give me three sauces that AREN'T EVEN FILLED UP!! Their filled HALFWAY in those SMALL ASS SOUFLE CUPS! On top of that you give me BURNT ass old rice! It's like they put the old burnt rice on the bottom then tried to put fresh rice on top to make it look FRESH WHEN IT ISN'T!! And you didn't even give me my whole order!! And had the driver waiting 15 minutes for the order!! Just for it to be wrong!! I am DONE with this place entirely!! And yes I got my refund cause y'all playing with peoples livelihood over here!! Whatever y'all do DO NOT GO HERE. They do not care about the customers!! And they have nasty attitudes. read more

Pollo Tropical - Avocado Cilantro TropiChop - Crispy Yellow Rice & Vegetables - Latin American Near Me - Pompano Beach, Florida

So I ordered delivery on the 23rd of Oct. from this location closest to my home, I never received my order but was billed. I called, was told I could re-order or they could send me a customer appreciation card for the amount. They mailed me the card, great. So on my way back from voting early I stopped to redeem the card and my birthday reward of 1/2 chicken dinner. The doors were locked, so my mother and I got back in the car and went in the drive thru, ordered, gave kid the code from the app for my free meal and then handed him the card. Before I go on let me tell you there was no one in line behind us in the line. The guy told me the gift card had a zero balance ( not gift card, appreciation card). I explained how I got the card and the letter. He went back to the lady and she handed me my card and a zero gift card receipt and told me very very loudly that I could pay cash or leave and go somewhere else to eat. The poor guy was so sorry and I asked him if I had done something wrong he said no and then she came back and yelled at me and my my to leave because she had customers to wait on......................................................................................................................................................True Story read more

Why is it that every time i order pick up, they never have it made.. i tell them my order name and they say, "ok we're gonna start on it now" and then they start making it and i have to wait.. what's the point of placing pick up? read more

Google and Apple maps both say this place is open until midnight. There's also stickers on the doors and windows indicating this. I came at 11:30 pm and was told they're closed. I pulled up to the window and the employees just ignored me. Absolutely ridiculous. read more

Please don't waste your time here they really fucked my order up just got off work an just wanted my Oder done right got home an was vary disappointed I don't even write bad reviews but I'm just tired an mad af had my mind set in my right order don't even have the energy to go back this is my second time here an I guess it's my fault read more

Ok, so i read the reviews and agree that the place could be cleaner, especially the area where the sauces are located. However, the food was good and I plan on going back again. The chicken was large in size & rice was delicious. My daughter's meal was good as well. read more

Pollo Tropical - Chicken Pincho Entre Only - Latin American Near Me - Pompano Beach, Florida

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They should just burn this place down. The employees don't give a shit at all. I ordered just a large sweet plantain the window server is on her phone while I'm trying to get her to give me my order. I get home they gave me a regular size and they were warm at best and burnt and horrible. It's obvious the owner does not give a shot so they should just close the doors or burn it down cause this place and employees suck. And that is a direct reflection on management and ownership that they really don't give a shit. read more

Pollo Tropical - This is there sweet plaintains. There like a piece of charcoal. - Latin American Near Me - Pompano Beach, Florida

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We waited a very long time for our order. It was loud and noisy and chaotic behind the counter as we waited. Daphnika jumped into action, pulled the kitchen team together to get the orders sorted and out as fast as she could. By the time we left the location was quiet as patrons ate. She either needs to be hired into management or become a regional trainer. read more

Terrible customer service by almost every employee There was a standing advertisement in the order line, and when I said I wanted the shrimp creole platter the guy at the register kept asking "you want what?" Finally I pointed to the sign when he asked a 3rd time. Then - time to eat........ COLD black beans I knew it would be worthless trying to notify the unhappy staff! The yellow rice I was given included a big gummy ball read more

I love pollo tropical but definitely not this one from this location 2320 federal highway pompano beach. Went through the drive thru - to order food . The lady who took our order employee # 451451 name Lisa ( always look on the receipt) was so rude I was very disappointed . I felt like I was bothering her placing an order . Also ask her about an item had an attitude . I wanted to order more but never again . That drive thru is definitely not for her or maybe she needs another job customer service horrible. Maybe pollo tropical needs to reevaluate their staff . No way to handle business like that . read more

30 minutes in line.. Close the place if that's how you operate. The walls look very dirty, while I'm at it. Also, to the customer service robot that keeps replying to all these 1 star reviews: don't even waste your time typing anything. You look stupid. Review, after review, after review of you saying sorry. Yeah. You're sorry alright, just like your workers work ethic. Furthermore, this location has removed the printer's ability to print receipt code necessary to complete the online survey. It is usually below the total and there is a clear obstruction. PATHETIC! How bad do y'all have to be to try and cover up after your service? read more

They advertise they close at 11:00. At 10:15 PM there are a dozen people trying to go inside or go through the drive-through, but the employees have decided they're closing early. "Rest assured we will be taking the needed actions to address this matter."? You are now closing early Saturday evening? I revisited your location Saturday 6 PM. There were more than a dozen cars lined up in the drive-through, but the front door locked. Finally an employee told everyone in line that the restaurant was closed. Closed the middle of Saturday middle evening? read more

I was so disappointed on my last visit. What has happened in the past few months? First of all, I have enjoyed good food from here many times but something has changed. I don't know if the business is under new management or what? The young man taking our order was pleasant, smiling all the while but he did not know the menu!! Barely spoke when we asked questions and even asked another employee while she was on her dinner break. And then while we were trying to order, a young lady came in to get a drink that she didn't get in the drive thru. Another man came in and said there was no meat on his plate, just rice. We finally just ordered our food, even though our questions were not answered. Took the food home and omg it was like child portions. I ordered a breaded chicken slices. I forget what it was called. It was very good except there were 4 or 5 tiny pieces. I guess if anything, I'll need to try a different Pollo Tropical just to see if their staff does better, but if it's the same, I'll be done and I will mention to all my friends to not go there. Please....don't bother apologizing, focus on fixing the issues!! Hire English speaking workers and I promise you're business will pick up. read more

Bad Customer service man!!! I ordered a large chop and it looks so rushed and the works there had a bad attitude for so weird reason lol it made me feel so what uncomfortable but you know they just there to get paid no really there for actuality customers who pay with their hard earned money smh!!! Pollo tropical gotta step up their work atmosphere read more

The worst customer services At store #10117 . My husband and I went for lunch on 12/30/2021 my husband had ordered a bowl of chicken soup and a chicken tropichop y ordered a large order of fry yuca with cilantro sauce and an order of tostones with pork to dine in but they packed everything to go. When we got to the table I noticed that the cilantro sauce for the fry yuca was missing then my husband went to ask for the cilantro sauce and it was denied the employee started questioning him about his purchased to what she responded that she wasn't allowed to give him a sauce. I can't understand why, They also had 2 signs on the wall that said that due to a shortage of sauce plastic containers they weren't giving extra sauces but we never got any at all??! For this reason i would never recommend or visit this store again . read more