Recently had dental surgery and have been reduced to eating soft foods for awhile. The chicken soup is inconsistent, sometimes there's plenty of meat. Other times it's broth with veggies. I've opted to add my own ground turkey to make sure I'm getting protein. As of late, they've forgotten my family sized mashed potatoes (3 times). I tried to call but for whatever reason the number provided is for corporate. Hoping that instantcart comes through with a refund. I understand how things happen but this seems intentional. read more

We wanted to have bowls for lunch, so we decided on Pollo Tropical. From the menu, we got the Classic Chicken Tropichop, Mac n Cheese, and Mashed Potatoes with Gravy. Our order arrived in 5 minutes! First up, we tried the Tropichop bowl. It was alright, but something was missing. That's what made it a bit disappointing for us. The mac and cheese and mashed potatoes with gravy were okay. Our lunch at Pollo Tropical was also okay. read more

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We stopped by for dinner to get their family meal. When we walked inside the place was pretty empty but clean we ordered at the register with no effort at all. The customer service was not very pleasant but we just paid and waited for our food to be ready. While we waited I went to use the restroom I noticed two wet floor signs on the outside of the bathroom but no water so kept walking to find inside the restroom the floors were covered in water and I guess the men's was like that as well. I left and went back to waiting. We finally got our meal and went to the tables to eat. The chicken was cooked fine and no complaints for the fries and beans. It was a good meal just for sanitary purposes I would put a sign on the bathroom doors so people's shoes don't get wet and track it in the dining area. read more

This is the third time I have come to this place and they don't have chicken. I don't understand how a place with the name "pollo" in it meaning it's tropical chicken and they don't have chicken! It's like going to Disney and saying Mickey is sick. I just don't get it. This is the last time I come here. And honestly the service isn't even that good. I don't understand how they are staying open. read more

Worst customer service I've ever experienced at such a big well known franchise. I've never experienced such clear and obvious racism/discrimination. I speak Spanish fluently and understood every word that she was saying. I came in with my family, waited in line like everyone else. My son was still deciding what he wanted as the cashier was visibly annoyed asked the people behind us in Spanish if they were ready and what they wanted and took their orders in front of while we were placing our order! I Let that go at first but when I got upset was when she said she couldn't give me a black beans and rice as one side when it's clearly written on the menu as one side! I felt completely discriminated against and completely unwelcome! I will never come here again and should be shut down or ran under new (non-racist) management! read more

Went inside to place a Togo order with my family. Young man behind the register kept dropping F-bombs in front of my toddler because his register printer wasn't working. I placed an order for a chicken salad with garlic cilantro sauce. Drove 20 minutes to get home to find out there was no chicken in the salad and no garlic cilantro sauce. There are many other food options in this area. I can't recommend this place based on service and workers here. read more

I frequent this location a lot. They keep it really clean and the food is always fresh. My go to is the half a chicken. It's always juicy. And the mac & cheese and yellow rice and black beans are my favorite sides. I had an issue with my order the other day, but the manager made it right and left me really happy. I will continue to order food here as long as they keep up the great work! read more

I ordered my meal from the online ordering option. I specified that I have a gluten sensitivity, but they put a roll in the meal. I can't eat this. I called customer service but was on hold too long, and I had to hang up. Do better Pollo Tropical! read more

Pollo Tropical - My online order specified a gluten sensitivity, but my meal came with bread. I can't eat this! Do better. - Chicken Shop Near Me - Tampa, Florida

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Best Cuban sandwich I've had since relocating here two yrs ago. Great flavor but the pressing exposed the less than fresh bread. Cracks but even that didn't diminish the experience. Teddy Roosevelt charged up San Juan Hill to get to the Pollo Tropical st the top. read more

Food: Average. Decent for the price and it's a good alternative to burgers and fries when you're in the mood for fast food. Not very hot though. Service: Average. Employees are friendly in general but this particular location is charging customers for rice and beans separately although the posted menu states that rice and beans count as one side when ordered together. When I brought it to the attention of the person taking my order, he said the company needs to update the menu, it's old. So I checked online and when ordering online, rice and beans are still shown and priced as one side, not two. Ambiance: All of the booths have mildew on the headrests, food/crumbs on benches, multiple leak stains on ceiling. I will not order from this location again. read more

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Food was good for the most part. The rice was dry and the beans were watery but the meat was tasty. No sauces were offered. Had to ask for my purchased soda after waiting just over 15 minutes for my order. Also noticed that everyone that came in while I was there pretty much had the same experience. It didn't seem busy but everyone waited and most had to ask for whatever was missing from their order. Also the tables needed to be wiped clean. read more

Worst experience ever. First my $50+ order arrive cold. Then it was missing two items for which I paid. Then my pork was literally over 50% inedible fat. I tried calling 3 times to which it just went to voicemail, even on the new order line. Stay away from PolloTropical. Quality and customer attention was terrible. This was not the first time they've served us wrong... but for sure will be the last. Taking my business to Las Palmas; a little more expensive but service and quality are far superior. Man I miss the old TropiGrill. read more

Pollo Tropical - On the pic... Roast "pork" (fat) dinner. - Chicken Shop Near Me - Tampa, Florida

My parents and I just came to eat for the military promotion, I presented the texts to them, their id's and neither employee understood they did kindly give us 20% off but did not understand what the text message was offering. Also the food was delivered but we've been coming for over 25 years and this is one of the smallest meals we've ever received protein wise. I appreciate the thought behind the promotion but your stores are not executing it . There was a very large line building behind us and only one young man on register so we did not want to cause a stir but I wanted to reach out to you and see if there was a way to refund their meals and to see about educating your employees about ongoing and upcoming promotions read more

Pollo Tropical - 1/4 Chicken Platter - Chicken Shop Near Me - Tampa, Florida

After tried 3 or 4 times this restaurant, never could get what i ordered, or comes incomplete and even the last time wasn't delivered at all, what a joke of a place this, corporate doesn't help at all. Better restaurants around, read more

The first time I tried the food here, I loved the food! I got the tropichop bowl and the tres leches. They got my order right and it tasted delicious, so my expectations were raised. The next time I went, they missed my sauces, still it was good. The next time, they gave me onions instead of peppers, and there was a hair in my food. I was able to switch it out and it tasted fine. I still had high hopes, so I went again and not only did they miss my black beans but there was a pebble in my food. The tres leches had always been promising (except for one time), because it's packaged, but I'm very disappointed and sadly I don't think I'll be returning. read more

Pollo Tropical - Pebble (rock) in food - Chicken Shop Near Me - Tampa, Florida

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FOOD ALLERGY ALERT - Wesley Chapel FL location. Last 2 times I ordered something WITHOUT avocado and tomato. I bite into my meal and I find avocado and tomato. If I were allergic, this would put me into anaphylactic shock and potentially KILL ME. Every single time I go through the drive through, they leave something off of my order. I have learned my lesson, after getting my order, I will go through the bag. The last 2 times I had to go back in the restaurant to get what they left off. First time, they left the chicken off of my CHICKEN salad. When dining in, it seems as if there are about 12 people working there, but only 1 person to work the 1 front cash register. I saw the employees standing around laughing, looking at their phones, etc. I think their management needs to step it up and make sure they are doing their jobs and being accurate with the orders. I think that their corporate office needs to get involved to teach them food safety as it relates to food allergies. read more

NO BLACK BEANS! I'm not sure how a restaurant with black beans as a main element runs out of them but this restaurant sure lost a large party tonight because of it! So disappointing!! This restaurant used to be one of my go to's for quality food for a great value. Unfortunately not so much anymore. read more

Sooooo disappointed. I ordered online - when I got home, food was not hot I ordered 2 sauces - only received 1 sauce. The most disappointing thing was the steak, I received 5 little short scraps also not enough rice. I should have checked my order before I left the store - won't be going there ever again. This store is only 7 mins away from where I live, I will definitely travel elsewhere to another location. read more

Pollo Tropical - Not enough rice. I had more of an empty container than food. - Chicken Shop Near Me - Tampa, Florida

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Be prepared for a wait in the drive thru. I can eat plantains everyday, and had to stop by while I was in the area (visiting the outlet mall). I normally get the sweet plantains, but I noticed they added topped tostones (green plantains) to the menu. They did not disappoint! The roast pork was garlicky, contained onions, and had a sauce drizzled on top. My best guess is that the sauce was mayo-based. Writing this is making me crave them all over again! read more

Pollo Tropical - Topped tostones with roast pork - Chicken Shop Near Me - Tampa, Florida

Just did drive thru and the service was slow chicken had hair and rice was half empty! This is pathetic. You have one job and can't even make sure food is at least presentable and edible! Manager or corporate needs to do something about this location. Make sure food and safety comes by to monitor everyone wearing hair nets or something. read more

Pollo Tropical - Half empty rice - Chicken Shop Near Me - Tampa, Florida

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Service is not good at this location. We stopped on our way back from the airport. Their indoor dining was closed, and all of us had never been to Pollo Tropical. We had to go through the drive thru. We were trying to look at their menu when we were rushed by the order taker, she wasn't pleasant and didn't give us any time with our order. There was four of us in the car. Half of us got food from here, my two brothers (with one brother driving the car) decided to go to taco bell down the road because they were frustrated with the order taker. The food was okay, the boyfriend had gotten chicken and I had gotten a Cuban sandwich, but it wasn't worth being rushed and treated the way we were. They also forgot utensils, which we had to ask for cutlery at taco bell. It was alittle awkward eating with sporks since that's all taco bell had. read more

We walked in the restaurant there was only two people ahead of us and we waited a good 40 minutes to order. When we got up to the counter, the guy at the register never once said welcome thank you or smiled. we gave her order and of course he got it wrong. Then I went back up to ask for more sauce and I had to call out to one of the workers to ask for help me. He proceed to tell me they were out of the sauce containers. I asked him to pour some in a boat they have. He found a container all of a sudden. I asked to talk to the manager and she was just as rude as her team. The was cold and I will never go back there again. read more

If you could give a zero stars I would. This location is the absolute worst. It never fails every time I go through drive-thru they always leave something out and of course I'm charged for it. You call corporate and all they do is send you $5 gift cards through the mail which take a few weeks to get. If you can avoid coming here I would or make sure you check your food before you leave!!! read more

I found a hair in my foo and Im call the place and nothing . And they don't even give me a receive . read more

Pollo Tropical - Chicken Shop Near Me - Tampa, Florida

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$18 for 3 ribs, a small piece of chicken and rice. totally not worth it. Ribs were kinda bare and chicken was thin. You're better off getting a meal from Publix read more

Wow, 30 plus mins to get your food! I will never eat here again!!! If I knew that it would have taken this long, I would have gone to chipotle read more

------UPDATE------- Just being in same development, though I'd go into restaurant to voice my complaints.... This time dining area OPEN....and I spoke with "NEW manager--Heydi!" She was attentive....listened ....and graciously remade my 2 horrible meals! And she was happy....apologetic....and gracious! And my Tropichop was OUTSTANDING!! See Heydi if you have any problems at this Pollo Tropical......she SOLVES PROBLEMS and corrects errors! -------------------Heydi SHOULD BE training all staff!!!--------------- ******************YUMMY!!!************* read more

This place was so good and affordable!! :) the chicken' wasn't dry like other Spanish spots around 4/5 stars

Chicken with sweet plantains is so good and I liked the char broil taste. We ordered the family special which is a whole chicken, sweet plantains, and 4 rolls. The rolls are cold and hard. The extra large side, corn souffle was totally overcooked, perhaps too much time in the microwave. Meh. Chicken with plantains alone yum. The sides and other options, NOT! read more

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So- I like the food, but this location is dirty. Every other table is marked as not to use because of covid- and those tables are the only ones that were clean. I tried to wait to ask if someone could come clean our table but you can stand at the pickup counter and be completely ignored. My sister's order came out pretty quick- but my order took forever. Even the guy who ordered 5 minutes after me got his order within a couple of minutes. Then the worker who was wrapping the food was talking to a customer and the cashier just stood there staring off into space instead of jumping in and working the food line. The woman apologized when she finally stopped talking and handed me my food- but I was a bit annoyed. I ordered the cuban sandwich- and it was good for the price. My sister's food was fine too- but she couldn't eat slow enough for me to eat with her. Because my food took 20 minutes to come out (15 of that was spent on an employee conversation). I don't like the locations where I live and was so excited about eating here and it left a lot to be desired. Most orders were completed quickly, but the dining area being filthy is something they need to work on. read more

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A fast food joint in very nice color for the building. I have not seen a Pollo Tropical like this building color. Very Art Deco color. When you walk in the restaurant, the grilled was displayed on the side. The chicken is golden grilled. Look yummy. We have take from this place before. They are a bit charcoal or burn. I decided to come in here and try. We have $10 coupon for whole chicken and two sides. Very good deal. The chicken is well cook this time. The comment I have for this place is the mojo marinate is too less. The marinate only skin deep compare to other pollo tropical. It need to go to the meat. The service here is great and clean. Salsa can be obtained and taken at the salsa bar. I like the good deal. Order is quick. I like the color of the building. read more

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I have no Complaints. Food came daily quickly and tasted delicious!!! I love the rum pineapple sauce and cilantro sauce. The chicken is mouthwatering!!! Free meal on your birthday if you sign up with the app! read more

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I've never had heard of this chain as I'm not from around here. I didn't even think this was a chain until I looked it up on Google. It's a pretty interesting fast food concept and I'm a fan of it as we need more diversity in the fast food industry instead of it always being hamburgers. With that said, I'm not amazed by it as it is a fast food chain after all. It's the standard service you'd get at a typical McDonalds. The fountain drink area is messy as customers show no remorse of making a mess. I got a 1/2 Fire Grilled Chicken with white rice and black beans. I also got a side of Sweet Plantains. Food is really good and I'm a fan of the plantains although I was skeptical at first as they looked burnt from face value. Overall, I'd come in again when I'm in a rush and do not want a burger. read more

Every single time I go through the drive through they give me a wrong order and I kick myself because it's literally every time I drive home without checking my order and then have to make the decision whether or not I should drive back to get correct order read more

2 Stars-So my wife and I were trolling one of the new shopping centers in Wesley Chapel for a new place to eat. What pops out at me? Pollo Tropical. I've heard a lot of good things about this restaurant, from its food to its cleanliness... all that and they have a drive thru. Because I've never been here, I decided to go inside to get a better view of their menu. While I was looking at the menu, it did like so many billboards we see on the road when we catch something that interests us... it switch to something else so I had to wait for the menu to switch back. I got the 3 slider combo with beans and rice because they have so much on their menu to look through. Let's just say... I should've gone to McDonalds... I waited over a year to check this spot out and... the chicken laid an egg . Just great... now I'm sick from it! read more

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Lets begin by saying that this chicken is the worst i have tasted in decades of eating rotisserie chicken -the chicken was dry, old tasteless not including burned. -fryes are charcoal burned and old sotting all day long - 6 pieces of plantain for a family dinner shame on you Order a ceviche what a waste of money bland no flavor the corn is hard as rock shrimp is like a rubber piece that has to be chew and chew Over all is a wasted of $40 will never be coming back. read more

Pollo Tropical - Charcoal fries - Chicken Shop Near Me - Tampa, Florida

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Went to Pollo tropical this evening and was told that they do not have chicken. Even waited 40 minutes because I was told that's how long it takes to make the chicken and when I returned, they were saying it takes another 40 minutes. Tell me how this is possible when the place is named Pollo tropical? what a joke. Please consider taking Pollo out the name if you do not have chicken. read more

The visit for lunch was just...fine. We love Pollo, and we were excited for lunch today. We got in, ordered quickly, and waited to get our food. They were reasonably busy for lunch, but not crazy. We watched as order after order picked up, and each person had to ask for their drinks they had already ordered. Our order was no exception. The young man behind the counter expediting seemed to roll his eyes each time someone asked him for something. Keep in mind the sauces that are one of the reasons we love Pollo, and they are behind the counter now, so you have to ask. We asked for the drinks and sauces. We got the eye roll, half speed response. My Tropichop bowl was really good but needs sauce and the small cups they give (when you ask) don't cut it. You need at least two if not three. The grilled chicken platter my partner ordered was fine but the chicken was so hard the plastic knife couldn't cut it. Eat it caveman style, he did. So it wasn't a terrible experience but it wasn't what we would expect either. read more

Ok I give up on this place every time I go there the chicken which is there signature food they are know for always overcooked chicken breast dry as hell beans very watery. I stop going there for a while gave a chance after a year to see if has change still the same poor quality, is a shame because the chicken has good flavor. I suggest to do some additional training. Now I understand why this place does not have a better review. I normally don't post anything but this bothers me. read more

I love me some pollo tropical and always make a stop at any location when in florida. Everything from the menu is delicious, taste fresh and good prices. They have added new dishes to the menu such as the sandwiches since the last time I was there and mini size fried yuca. The sauce bar was closed due to covid restrictions. read more