Once again Pollux exceeded my expectations. We needed another ac vent in a room that gets extremely hot every afternoon. They came in and installed it perfectly and it looks great! I couldn't be happier with the result. We have used this company before and they are always professional, very nice and do excellent work. Recently they also replaced a motor on the outside unit of an another house we own and did that the same day I called within 2 hours. They are the best and I highly recommend them. read more

Honestly best HVAC service we have ever experienced. Bringing them back to install our HVAC scenting machine. read more

The only reason I am filing the review is because it very well may be the only honest review.I was taken advantage by the owner of the business.I am permanently disabled and had to call law enforcement to get these people off my property.They show texts and emails canceling the Sevice that also show them actually being here.Dishonesty and customer care and being a law abiding citizen are just as important.Invoice shows no taxes were paid.Dishonesty starts there.A owner that does jobs to get five star reviews.He promised me to not charge me anything in exchange for a five star review.I have to add that I will release the videos of said statements that the owner added.I will submit them to State of Florida D.B.P.R. read more

Pollux Air Conditioning Services - Page 2 of the invoice where they didn't charge any taxes. - Heating & Air Conditioning/HVAC Near Me - Miami, Florida

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This rating is a bit overdue. Bought an new AC unit from Polluxair. They handled the removal of the old one and the installation of the new one. Very smoothly, I was super satisfied. Post-sales customer service was also very good. Leo is super responsive, I had a couple of questions about the new AC and he always came personally to check that everything was working correctly. In a couple of years I'll have to replace my other (second) AC unit, and I'll definitively come back as a customer! 100% recommended! read more

Pollux Air came out to fix my AC unit in which was not cooling. After the Tech inspected my unit, I needed a new outside and inside unit. They was fair in their pricing. They showed up on time and didn't leave until the lob was completed. The Techs was professional and respectful. They also cleaned up. And did a great job installing the new unit and removal of the old. read more

Zero follow up. So they come Into check my hvac system. Charge $160 for the visit and tell me they would call back for the cost to repair it. When I call them its as they knew nothing. I have to explain I was waiting for an estimate and all the details of the previous tech. They tell me $600 for the repair. When I agree they tell me oh, another $250 to deliver the parts to you. Doesn't surprise me. Service in south Florida is almost non existent. Another fly by night company. read more

Pollux Air came out to fix my unit which was not cooling. After their techs inspected my unit I was told the problem was the motor which they replaced and although the unit didn't seem to cool as much as before it was an improvement, however within 2 weeks the unit again stopped to completely cool even though the fan seemed to be working, they came back told me it was due to the capacitor and fixed the issue. Unit is working great now, but I can't help but wonder if I needed that initial motor? or was the capacitor the issue all along??? I don't know any better, and I guess I hope they are being honest, and to be honest they seem to be. On the bright side, they are very prompt and professional, and they invoice bill which is convenient for somebody with a busy schedule. Will I work with them again? Most likely. read more

Ladies and gentlemen I have found the needle in the haystack. I have finally found an air conditioning company that not only answers your calls politely but follows through as they say they're going to. You heard correctly, in Miami, they deliver what they promised. I received a text when the technician was on his way, he arrived on time and performed the work flawlessly. I sent them a photo of the issue ahead of time and the technician arrived with the part already, helping expedite the process, for which I and my pups were very grateful. Hot was an understatement. The tech was professional, respectful and went above and beyond his duties. I offered to pay cash, and he did not accept payment, yes ladies and gentlemen, you heard correctly. The company invoiced me a few days later. A legit, company through and through. The person that answers calls was really nice and effective. Highly recommend this company! read more

Pollux Air Conditioning Services - A/c info - Heating & Air Conditioning/HVAC Near Me - Miami, Florida

Great company very honest and very good service.

I called Pollux for an estimate for a new A/C unit after contacting a few others and found them to have the best and reasonable deal. I chose the financing option and their process was easy and flawless. After approval of financing they told me that It would take 3 weeks to get to my house. Being told that did not sit well with me but I kept positive and told myself that hopefully my current unit will hold up till then. During the wait I recieved my new electric bill for the month and freaked out it was so high on top of that, the consistent humid days my unit could not handle it and was on constantly. I called Pollux again to see if they can get my new unit in sooner and they came through about 11 days sooner. Installation was on point within the time told you me. Gave the tech a big tip for the great service and high rating for the company coming through for me. Highly recommend Air Pollux. read more

Came home to a warm house and an AC that was not cooling. Called them just before midnight, Leonardo was at my house within an hour, diagnosed my problem, replaced my capacitor and we are back in business! No hassles, no waste of time. He knew exactly what the problem was and in less than 20 minutes my AC is working like it should. read more

I had to replace my old (37 yrs) central air conditioning system ducting and plenum located in house attic. I also needed to replace my 17 yr old A/C system. I requested quotations from several A/C contractors one of them being Pollux A/C. Pollux A/C gave me the best overall quotation, Leonardo from Pullux was very informative and courteous. I decided to go with Pullux for the job and I'm so happy I did. They did an excellent overall job. This is a company run by owner Yosvani and his son Leonardo, they and the rest of their crew are great, very professional, competent, and friendly. It's rare to find an company of any kind with this kind of integrity, I did not have to pay a single penny until full completion of job. I can without any hesitation recommend this comapy for cental A/C installation, replacement, or repair. read more

Ok, we all know that the time for AC is when you least expect it and during family event. Not only did he come out the same day, he was responsive and immediate! He climbed the roof, double checked the system, charged it, and shared how to prevent in future! Highly recommend. Do you offer a service program to come out and look at units every six or nine months? A monthly service fee would be awesome as your service is amazing and worth every penny! Thank you for saving our holiday!!! read more

Finally a company who answered the phone on the weekend . They were fair in their pricing and showed up in time Tech was professional and respectful Job quality was on point read more

Very Professional! Great Customer Service! And Leo who did Service for me twice was awesome! Great Guy who takes work seriously!

The technician showed up with a mask. He was able to resolve the issue with our AC unit and get it running again. Our problem started when the thermostat stoped working. My husband bought a new one, but then the compressor would not turn on. Pollux technician was able to find a disconnected cable that was making the new thermostat not to run. In the future we will always call them for our AC units needs. (Especially because a different company technician told us that he couldn't fix it and we needed to buy a new ac unit ) read more

Leo was very professional, showed up with a mask and took the time not only to to assess the issue but to explain the logic behind what was going on with our unit to us. He didn't cut corners and was very thorough with his work. read more

Wow these guys are quick called them 730 AM . Leo shows up at 940 AM . Takes 10 minutes fixes a part on the compressor outside and bingo the AC is back up and working no more cranky family . Super honest and reliable . Wish there were more companies like this in Miami . read more

Our house has had the original AC unit system for over 25 years. Said AC unit system has given out on us on numerous occasions and has also left my room flooded with water on countless occasions. This past Friday our AC unit system gave out on us again. While searching online I stumbled upon Pollux Air Conditioning. I called Pollux Air Conditioning and within an hour they had a technician over our house giving us a free estimate. Mind you, this is about 7:00 P.M. on a Friday night. Within an hour of their technician leaving our house, they Emailed me the estimate prices and pertinent information relating to the varies options that they had to offer. My parents decided on the AC unit system package that was recommended to them and would be most economical for them and got back to Pollux Air Conditioning with their final decision on Saturday morning. Regardless, all of the replacement estimates provided to us were fair and were also reasonably priced. The various deals offered included financing options as well. Shortly after submitting our contract acceptance to Pollux Air Conditioning they advised us that their technicians would arrive at our home at 8:30 A.M. on Sunday morning. At 8:30 A.M. on Sunday morning, literally on the actual dot, I received a phone call that their technicians were outside and were ready to commence their job. Lily, who helped coordinate it all, was very delightful and was also very quick to respond. The technicians who replaced the AC unit system were kind and punctual and knew exactly what they were doing. For a not so pleasant situation to be in (not having a functioning AC unit system) Pollux Air Conditioning amazingly made this a surprisingly very pleasant experience! We are very happy with our new AC unit system and we highly recommend Pollux Air Conditioning to everyone and anyone who needs their AC fixed or replaced! read more

Pollux Air Conditioning Services - Heating & Air Conditioning/HVAC Near Me - Miami, Florida

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This company is a white glove service from beginning to end. I cannot begin to explain how great they were. Leo was available on facetime first, and then came over for an estimate on my air handler replacement. He explained the different types of machines in the market, and gave me advice on what would be more appropriate long term for my condo. On the day of the replacement, Iosvany and his colleague showed up on time, always very attentive, polite, and with a big smile and disposition. A stark difference from the experience I had with another company. They stayed, on a Friday, until 8pm, to make sure the replacement was fully in order, including rewiring my unit to allow the heater to work. They vacummed and cleaned the area as well. Payment was made online, after the service was completed, with an online invoice and following receipt. Honestly, I think I found a pot of gold here, when it comes to AC maintenance. Leo, Iosvany, Lily, and all the team are really top of the industry service. Will be using again, and already recommended to a friend needing an AC replacement. Good job, guys! read more

Good and honest service, their repairmen knew what they were doing , immediately diagnosed the problem and gave an accurate repair timeline and ultimately fixed the problem. read more

Top-of-the-line work! After several repairs throughout the years, my AC unit finally gave out. Pollux was able to come on-site and provide a free replacement estimate. The service was fantastic; they were very communicative and thorough. I even requested relocation of the new unit, and they were able to accommodate. I'm glad it all turned out great; we can finally sleep easy at night. Thank you! read more

The air conditioner stooped cooling Saturday night. I called them and they had a technician here first thing Sunday morning. In less than an hour it was back up and running smoothly. Glad I called them. read more

Pollux was the only HVAC company that came through in an urgent situation. My place was without heat on a chilly night and after two other companies gave me wide windows of arrival times, then kept me waiting until the early hours of the morning to only cancel, Pollux came through in under an hour even though i called them after midnight! They had the problem fixed promptly and charged a reasonable rate. They are now my goto company. read more

Living in south Florida, nothing worse than an AC breakdown in the middle of summer. Well it happened. I called Pollux on a Saturday morning. Within two hours we had a tech at our house. Leo identified the problem quickly and repaired it within 30 minutes. We had cold air again. Amazing service!!! And reasonably priced too. This is the second time we use this company. I highly recommend them. read more

Service was quick, tech's are knowledgeable and prices are adequate. Thank you for your great service. Very honest technisian. From the initial assessment and estimate, I'm very happy with them; highly recommended. read more

24 hours ??? That's not correct called today to have someone come out and they didn't have anyone until tomorrow. Why advertise 24 hour service? read more

He usado esta compañía dos veces porque soy nuevo en la zona. Las dos veces Leo dio servicio a la unidad, este joven es respetuoso bien informado y tiene una excelente ética de trabajo. Altamente recomendados!! read more

Great service and great price. Contacted them on a Sunday and charged the least of the company's for a diagnostic fee. AC was not working this morning. Contacted them and from that point to completion of job was maybe 2 hours. Highly recommend and will use them in future. read more

These guys are really good at what they do. They are very professional and work very clean. I'd say to hire their services without hesitation. read more

Excellent service. Totally recommended!!! Iosvany (The Owner) explained me everything I needed to know for my repair. Very professional and efficient. read more

Highly recommend the only company that would show up the same day and on time . He was honest and didn't want to charge for a service he didn't think I needed .Definitely will be calling back anytime I have an A/C problem . read more

Really fast service. They came within 1.5 hours of me calling and fixed my AC in 30 minutes. Very friendly and professional service. I highly recommend. read more

My husband called Pollux on a Tuesday when our AC started blowing out hot air, they told us they would be out in a few hours (we called at 5pm they gave an estimate of 7:30pm arrival) I was able to unfreeze the AC myself but still wanted them to come out next day off. We called to reschedule for a daytime appointment and they couldn't have been nicer about it. Leo, the tech, gave me a call approx 30 minutes before arrival, when he arrived he wore a mask and maintained a distance from my husband and myself the entire time. We had absolutely no idea what was wrong with our AC and he could've easily given any diagnoses and we would've believed it. Instead he was very honest and told us our Freon and coils looked good and that since we have dogs that shed we should simply change the filter ever 10-14 days instead of 30 days. He charged our nothing and was extremely friendly. I will definitely recommend this company and use them in the future. I truly appreciate his friendliness and honesty. read more

Came out on the weekend to check out our AC which wasn't working properly. It turned out only a service call was needed which was a relief. Fast response, reliable and competitive pricing. I found my AC guy read more

Pollux Air Conditioning count with professional techs. They fixed my mother air conditioning and the work was Fast and effective. They explained what was wrong and needed to be done. I'm very pleased with their work. read more

I called first thing this morning and was scheduled right away. The tech that came knew what he was talking about when he spoke about the AC unit/system. I will be calling Pollux Air from now on for all and any issues I may have with my AC. read more

Excellent service. Great communication. I contacted them at around 9pm and within 10 minutes they sent a response and were able to pencil me in the following day. They arrived at my house and troubleshot my AC unit, and provided expert opinions on how to improve the cooling inside my house. I agreed to their suggestions and a couple days later they added a duct to my AC unit, replaced an incorrect vent in my kitchen for a two way vent , and found a leak in the system that was coming from a bad weld . They were extremely professional and on time. I would recommend them to anyone. read more

Leo was a very professional, knowledgeable tech. Leo let me know everything that he was doing and got me up and running in no time. Honest and upfront and highly recommend. Thanks Leo. read more

The scheduling didn't go as planned however they completed to replacement of the part within a hour so overall I'm happy with the work preformed. They also gave a very competitive price and warranty on the labor so big thumbs up! read more