The quality and comfort of Poly & Bark's furniture is impeccable. In addition, the style selection is comparable to other manufacturers whose prices are several hundred dollars more. I highly recommend Poly & Bark based on the quality, price, and customer service provided. read more

So this is a current developing situation. I've been eyeing the "natural" color Goa table for a short while only to see it is not in stock. Then suddenly the "Burnt-Umber" has shown up. I think it actually looks better than the Natural according to the photos. However when I received the table, it was covered in white residue or scuff marks. I spoke with customer service and they are telling me this is a natural finish on the table and that "Burnt Umber has a white/wash rustic finish". If that was in the description on the website and maybe even shown in photos I might believe that but I don't believe that to be the case. I'm hoping to be able to update this with a happy ending since I do see they are able to make some customer's happy. But I'm hoping they're not trying to sweep me under the rug... For $500 I expect better. UPDATE: So my wife talked to them, she seems to always do better in these situations lol. They've directed us to some more options including sending a replacement table to see if theres a better table. Grateful that they're working with us now. Stay tuned for the next updated. Final Update: They issued a refund on the table we returned in person at the outlet. And there Jonathan directed us to find the table that we liked and was very patient and helpful. Thankful we finally got the table we wanted! read more

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Beautiful high quality couch. This couch is my dream couch. I shopped around for a test before deciding on Poly & Bark. I choose their couch because the cost was reasonable for full leather, the style was perfect and they offered 24 month interest free financing. I've had the couch for 3 months now and it is everything I'd hoped it to be. Easy cleaning, and durable for a household with 2 cats and a toddler. And it's beautiful! I spent the extra money to have the delivery drivers put it together because I'm not very good at that stuff and it was totally worth it although it seemed easy I'm just not full of muscles . 150% satisfied with this purchase. read more

Poly & Bark - Poly & Bark couch - Furniture Stores Near Me - Moorpark, California

Great couch...if you receive it. Honestly, I'm very frustrated, so bare with me. I am not a fan of online furniture orders, but after much research, I decided to try it out. Ordered a Napa sectional from poly and bark in June and checked the estimated shipping timelines to ensure its arrival prior to my in-laws' visit on July 14th Everything went smooth, at first. We received a call saying it would arrive on July 3rd. We were ecstatic! We put our old couch up for sale and literally sold it the evening of July 2nd. July 3rd happens, and there is no couch. We checked the shipping tracker, and it now says July 6th - July 14th. We were frustrated, but the worst case was July 14th, which would have still worked. July 6th, no couch, 7th same thing, the 8th I called to see if we were on track. We were assured it would arrive, the 9th no couch, 10th I followed up and received the same story, 11th, 12th, and finally today the 13th. Today, I checked my email to read the couch "should" not will but should arrive next week. They said this this week and said this last week. I am beyond pissed. This is honestly frustrating, to say the least. But I want to make some things clear. Poly and Bark sub contracts a 3rd party [in my case it was AM shipping] to deliver their furniture. This does not absolve them from responsibility, but the difference in interaction between Poly and Bark and the 3rd party is night and day. The customer service team, I worked primarily with Nina, worked with me every day to try to get this resolved with AM shipping. They checked in periodically with me and cc'd me on all correspondences to try to provide transparency throughout the process. I ended up canceling the order and going to my local West Elm to purchase one in a similar style. I did not want to interact with the shipping company any longer. My refund was issued immediately the following morning on July 14th, 2023. I can not speak on the quality of the product, and as such, this review is focused ONLY on the experience post online purchase. My rating might seem harsh, but they chose to use that shipping company and, therefore, are accountable for the issues that stem from contracting with them. Hope this helps. read more

The couch is stunning, definitely a show stopper! Easy to order, easy to ship and easy delivery! Color is as expected and we love it! Bad thing is that it scratches VERY easily but I got in touch with customer service and they told me if you dab it with a damp paper towel or even lick your thumb and put it on the scratch it comes out for the most part and that works great!!! Definitely recommend! read more

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I have just ordered my second leather sofa. I have searched online for the look, quality, style and price Poly and Bark offer and I can't find anything close. The service is quick--like 1 week and the 2 polite gentlemen are here on time, set it up with legs & cushions and take away the cardboard. It's been a nice seamless transaction both times. I will be moving soon and plan to use them again. I don't think there is a better or more responsible company than Poly & Bark. Did I mention their prices? read more

Update: after this review a representative from Poly and Bark reached out to resolve. I am satisfied with the outcome. Disappointed in customer service. Received a mirror with a scratch on the reflective surface. I contacted them and they have a 48 hour requirement to notify of problems with an order. I've never heard of a company having such a short and strict window. Incredibly disappointed - it was an expensive item and they won't stand behind their product. read more

Purchased a poly&bark sofa from Overstock. Paid almost 3K. 8 months later the padding under the upholstery has shifted and there are lumps where the padding has bunched up. The corner of the sofa has flattened so severely that we can feel the wood base. The sofa is still under manufacturer's warranty and they have refused to do anything about this. I filed a complaint with the BBB and they just repeated that they would not accept responsibility. read more

For several months I looked for a functional and attractive sleeper sofa for my guest bedroom/office with no luck. Then I came upon the Poly & Bark queen size sleeper sofa. It was exactly what I was looking for. I ordered it with delivery and set up services. The delivery was easy and quick. The delivery people were also very courteous and careful. Most sleeper sofas I have experienced are very uncomfortable. However, the Poly & Bark sofa is not only very comfortable, but the material and craftsmanship is outstanding. I have received many compliments and no one knows it's a sleeper sofa. My experience with Poly & Bark was exceptional. Highly recommended!! read more

Poly & Bark is super reasonably priced and offers really modern looking pieces. I love how everything looks. I think I heard about them through an interior designer / decorator on Instagram. I love their own Instagram because it offers good inspiration for their products! I purchased a desk and office chair from Poly & Bark for my home office. About a month ago after only a month or so of use, I noticed a big crack in the desk that was aligned with the metal base of the desk. I contacted Customer Service and they responded the same day. They no longer have the desk but they sent a small dining table that is comparable in size. Super pleased with the service and hoping to find my next home item at Poly & Bark! read more

*This review is in regards to P&B in general* We ordered a Napa sofa and spent over $3k on it. The sofa is great and you can see the quality. The two stars is stemming from their customer service and lack of commitment to correct errors or provide meaningful compensation. We ordered a rug and we given the incorrect one. The label stuck onto the rug was correct but clearly placed onto the incorrect design. P&B offered two options: (1) a 10% discount to keep the rug or (2) return the rug for a full discount. A 10% discount is worth around $12-13 for this rug and IMO hardly enough to be considered adequate compensation for their mistake. How about $25 gift card as an acknowledgement of their error? Nope. In addition, returning it is absolutely placing the burden on the customer for a mistake P&B made. They offered to provide me with a shipping label. What good is that? I don't own a car and I would have to have spent a bunch of money for packaging and then lug the thing down to my apartment mailroom and hope Fedex pick it up. Ultimately, their products are great but they give the illusion of good customer service but really they just provide the same response again and again. Just a friendly warning if things go wrong do not expect them to provide anything meaningful. read more

Top grain leather. I have two small children and this ottoman is absolutely perfect. So beautiful and also durable. We will be purchasing more through this company. Thank you read more

Poly & Bark - Ottoman - Furniture Stores Near Me - Moorpark, California

I recently had the pleasure of shopping at Poly and Bark, and I must say it was an outstanding experience from start to finish. If you're in the market for modern and stylish furniture, this outlet store should be at the top of your list. I stopped in when they had a 70% sale going on but I think normally it's still 40% ish off retail price which was really awesome. Will definitely make this my go-to furniture spot and have already recommended it to many of my friends read more

My pull-out sofa from Poly & Bark is perhaps the most beautiful couch I have ever owned. It is a buttery soft tan leather that perfectly makes its home in my guest room/ office, and lends itself to any kind of theming or decor. Currently, it has found its home in my Disney Polynesian themed room. It is extremely well made (sturdy) and very soft to sit upon and just slightly sink into. The only negative thing about this couch ( and I do adore it) is that the leather is very delicate. The fabric shows marks at the slightest brush or scuff, which I am sure will look amazing in a few years as a more "weathered leather" look sets in. But I wasn't ready for it to be so delicate, which is the only reason it is in my guest room, and not functioning as my main living room sofa. (This could change, as I naively purchased a sofa in a dark green velvet, from another company, which seemed cool at the time until it began to showcase every single speck of dust and dirt and lint in existence.) All in all, my Poly & Bark sofa has been a wonderful purchase and it was worth waiting the long shipping time to have my dreamy couch. read more

Poly & Bark - Furniture Stores Near Me - Moorpark, California

We love the look and size of the furniture but a delivery damage issue was handled extremely poorly. Customer experience was very bad and staff was rude and communicated poorly. We've owned the couch for 4-5 months and there are already threads coming out of one of the main cushions and the stuffing in the seat feels deflated. When you sit on it you're sitting right on the frame. (This was from poly and bark online). We also purchased a coffee table and two end tables at the outlet and the experience there was great. We wish we'd have gone there from the start to pay a lot less for better service and the same quality. read more

Terrible customer service surrounding delivery logistics. My couch has been seen in a local hub for two weeks . The route managers fail to schedule its delivery which apply and Bark customer representatives do not care to aid in. When I contacted their team I was told I had an open email chain with the delivery partner and that was the best they could do. Last week the delivery partner told me there were no routes left, but they would make sure it got out this week. When I contacted them today on Wednesday, they said there were no routes scheduled for this area. It would have to be next week. they still refuse to actually nail down a delivery date and keep promising next week even though they have stated they have no control over next week delivery schedule actually. When I purchased my couch I was never told there was be delivery delays due to holdings at local hubs. I get to wait for delivery managers to conveniently take weeks while I remain without a multi-thousand dollar couch I purchased over a month ago. They say their vague delivery windows allow for more time though I fail to see why a policy favoring their poor logistics and partner management should be at the detriment of their customers. read more

I ordered the Napa sectional with chase in olive green. This sofa is very attractive and really compliments a room. I also didn't really have any issues with delivery. They were a day late due to delays but that's no big deal. The delivery guys had to unload from the box downstairs since I live on the second floor. I did have to have someone come pick up the box since it wouldn't even fit up the steps. So that went pretty well. However after about 2 months, there were some things about the sofa that I was ultimately unhappy with, so I'm currently in the process of a return. I'm a little nervous about this process but I'm hoping everything will go without a hitch. The customer service team has been very responsive and have gone out of their way to answer all my questions so far. They even let me have the sofa picked up at a different address since I live on the second floor and can't fit the box in my apartment to repackage. So far, the sofa has been repackaged in the original packaging (man that was rough) and it is currently awaiting pick up. I'm hoping it doesn't take a long time for the refund once it's picked up but we'll see! read more

Poly & Bark - Sofa a few days after delivery - Furniture Stores Near Me - Moorpark, California

Nicely packaged and promptly shipped. Reasonably priced modern furniture. Easy to clean surfaces/materials for furniture.

We got the Napa sofa for our finished basement. It is one of the most comfortable couches I ever sat on. We want it up in the family room too. So we may sell our couch up there and get a few more poly and barks. Great couch and a great purchase at an affordable price. read more

HUGE THANK YOU to the team at this store. The gentlemen who helped me out in choosing the most beautiful dining table are awesome!!! I'll definitely be back for additional pieces in the future. read more

We order and received our purchase within a few days! The drivers unpacked the piece, took it out of the packaging, placed it in the room for us and took the packaging away. It was so nice not to worry about having to figure out what to do with the huge cardboard box! The sleeper couch looks stylish and perfect in our sitting area and company have told us the sleeper bed is very comfortable! It was a great purchase for a great price! read more

Ordered the Napa 82" Sofa bed in green velvet and could not be happier! It is absolutely gorgeous and durable. Quality craftsmanship. Impressive customer service and delivery staff! Excellent value for price! Wish their selection of products was more extensive. HIGHLY recommend!!! read more

I'm so glad I found this site, because I was ready to purchase a similar West Elm couch for $1,000 more. The purchasing process was so easy, and I think my perfect leather sofa was delivered within four days (I'm in Southern CA and I think that's where they're made). It did unfortunately come with a tear on one of the seams, but customer service sent out a repairman to fix it immediately and you'd really never know if I didn't point it out. Great experience and now I have my ultimate brown leather sofa for years and years to come. read more

Poly & Bark - Furniture Stores Near Me - Moorpark, California

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Excellent customer service. Top quality at a reasonable price. Very happy with my purchase

I had family about to visit and was desperate to find a well designed, affordable standing floor lamp. The old one had simply broken into pieces! The one I purchased was so clever, yet simple to assemble. And it looks just great. Excellent price point--it almost seemed under priced. What a nice experience. All in all, I would definitely recommend this company. read more

I was excited to hear poly and bark had an outlet store in our small suburban town, but unfortunately we won't be able to come due to the fact that they don't allow children under 12. Considering they opened a store in a suburban area full of people with younger children and are only open Sunday-Thursday, I sadly don't think many people will be coming here. We have a lot of home furniture outlets in this Ventura county area: pottery barn, restoration hardware, etc. and they're all able to allow children so I hope they make things safer and decide to change their policy soon. read more

Poly & Bark - No Children under 12 allowed - Furniture Stores Near Me - Moorpark, California

DO NOT FALL PREY TO THIS UNSCRUPULOUS COMPANY! I ordered sofa - waiting 6 weeks for delivery - decided to return after 3 days because it is horribly uncomfortable. Paid for white glove delivery. Contacted them about the return and have been told I have to move the sofa out of my apartment and wrap it in saran wrap for return. What kind of white glove is that? The Sorrento sofa is terribly uncomfortable - it's too shallow to sit comfortably no matter how you try to position yourself. Customer Service through their delivery company is HORRIBLE - very poor communication and LONG delays in responding to questions. Customer Service from Poly & Bark may as well not exist because they are very unhelpful. 8/10/2021 update: pick up yesterday that was supposed to happen between 1-5 was rescheduled to 5:30-9:30 and just never happened - but they didn't call me, I had to call them to find out where they were. It's not 10:20AM and I still have NO update on when the pick up is rescheduled. SERIOUSLY aggravating. On top of the deceptive and purposefully misleading information on their website - the "5 star service" is more like -5 star. read more

I rarely, rarely ever leave poor reviews and so desperately wanted my experience with Poly and Bark to be good. Their communication is A+. Their product may also be A+ but I will never know because I never received my furniture. They shipped it to a delivery company 1-2 days after I placed my order. However, my piece sat for 6 weeks and didn't move. I was promised countless delivery windows and waited through each one. Yes, I sat and waited four times for over four hours for a couch that never came. Poly never offered another solution or any extra service to compensate for such a horrible customer experience. They need to seriously reconsider their partnerships with carriers. I won't ever order from Poly again. I know I am just one customer, but I am also very brand loyal and may have been a customer for life. I appreciate your response, but I already have nothing short of 40 email conversations between your customer support team and the delivery company. Support was responsive but did nothing to help the situation. We have now disputed the charge with our credit card company. read more

Poly and Bark have the best CustomerService I have ever experienced. I had some issues with the way the table I chose looked in my home, and they couldn't have been more helpful or gracious with the return. I recommend them highly as the quality of their product is excellent as well. Wonderful service, well packed, an on-time delivery. read more

This company is horrible! I was delivered a leather couch with a shattered leg. Immediately contacted them and sent pictures. It's been around three months and I've been told they have no couches several times yet I went online and they were selling the couch. I contacted them again and said look I want to return the couch. Filled out the paperwork and someone contacted us and said are you sure you want to return it I can have it to you this week by March 8th. It did not come. I just contacted them and got told again that they have them in warehouse and it will be shipped soon. They haven't even come to pick up the broken couch. I have also contacted them many more times than what I have related here. I feel they are trying to cheat me and stick me with a broken couch. read more

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I love our Poly & Bark Napa SO much! It is so comfortable and great quality. It looks beautiful and is also my favorite place to nap. The neutral color and beautiful leather is the perfect backdrop for seasonal throw-pillows and decor updates. Sadly, we recently got a tear in the leather thanks to one of our foster-dogs. But thankfully, Poly & Bark has gone above and beyond after over a month of email exchanges and is providing me with replacement leather. Now all I need to do is wait for it to arrive and find a local repair-person! I'm praying this will all work out and our sofa will look like new once again. read more

I can't speak highly enough for the quality, affordability, and customer service from Poly & Bark. Every order and every time I have purchased from them has been seamless. I couldn't be happier with how everything I have ordered from them has held up over time. I consider them to be a major competitor to West Elm, Crate and Barrel, CB2, etc., but with the added bonus of affordability and much shorter delivery times. Their financing (with interest free options) also helps make large purchases less daunting. Over the years I have bought upholstered dining room chairs, metal and plastic dining room chairs, end tables, a light fixture, leather accent chairs, and I currently have a fabric sofa in transit (which I also convinced my sister to buy). Whenever I have a furniture need, they're my go-to because I have yet to find a company that can beat their quality, pricing, quick delivery, free delivery and returns (although I doubt they get that many returns), and customer service. read more

Beautiful, current and well made pieces. I love my leather ottoman! The price was good, the quality is excellent. Fast shipping and great customer service. I will definitely be buying more products from Poly & Bark :) read more

I was very hesitant to order furniture online without having tried it out. Poly & Bark did. It disappoint. The leather is beautifully colored. The couch is so comfortable and the prices were so reasonable compared to stores and other retailers we looked into. Very happy we purchased from here. read more

Poly & Bark - Furniture Stores Near Me - Moorpark, California

I am obsessed with our new dining chairs! Fast delivery, easy unpacking, great service and above all everything poly and bark is just beautiful! Also ordered a standing floor lamp which was easy assembly and beautiful read more

Poly & Bark - Dining chaira - Furniture Stores Near Me - Moorpark, California

Buyer Beware. I know others have had a positive experience but unfortunately, I would not recommend Poly and Bark as I had a terrible customer service experience. Their furniture looks lovely but their delivery process and return/exchange process is deceptive and a nightmare . They advertise 100 day hassle free returns and exchanges but is definitely false advertising. I purchased the Essex sofa and was excited that it would be arriving in a matter of weeks, however, that was not the case. The delivery company received my sofa in a couple of weeks but took 3 1/2 weeks more to deliver to me because they will not deliver after 6:00pm or on a weekend day. How can a furniture company not deliver after 6pm or on the weekends? I had to take a day off from work unpaid to be home to receive the sofa. Once it arrived it looked beautiful but was very uncomfortable on the back and I needed to return it. When I called in and spoke to customer support it felt clear to me that they did not want to do a return because they suggested an exchange instead to try their more popular, "Napa" sofa. I thought It seemed like an easy solution so I agreed to do an exchange and hopefully end up with a comfier sofa and if not, then just return it. Unfortunately, the same thing happened with the delivery company when I attempted the exchange and it took over another month and a half to get the new one in and delivered. By this point several months had gone by from the original day I ordered due to the delivery difficulties. I had to have my partner take the day off to receive it as I was out of town. He sent me photos showing the new sofa had "worn" looking arms as if they had sent a "used" sofa for the exchange! When I got home I did see that it was true but wanted to give it a couple of weeks to see if we could like the sofa anyway since it had been such a hassle to deal with this company now twice. Sadly the bottom cushion of the Napa is too firm so we decided to return it. You can see in reviews that other customers have also noted this. When I reached out to Poly and Bark again today to start the return process they refused to return it because they say that it's been over the 100 day window for a return, despite the fact that I have never had either sofa in my home for more than 3 or 4 weeks because of all of the delivery delays. I tried very patiently to explain again all of the issues I have had with the sofa deliveries and I was told that the 100 days starts from the day the first sofa is delivered and that any issues with the delivery company is "out of their control". So Poly and Bark is passing the buck and not taking responsibility for the full customer experience. They are saying that they can take your purchase and your money but after that, the delivery of your purchases and your experience is "out of their control" They are choosing to work with this delivery company and then penalizing customers for any difficulties the customer has to encounter due to the ineptitude of the delivery team. I know that times are tough and inflation is awful but to me that makes it even more important to provide excellent service and a quality experience for every single customer. I really wanted to love the sofa I ordered and a $2000 sofa purchase is alot for me. No one should have to keep a sofa that is uncomfortable and looks worn, because P&B is creating a loophole in their return policy. I have had neither sofa separately or combined for 100 days, they should honor the customer and take this sofa back. Ironically a couple of weeks ago, I received a note from the CEO, Dov, asking me to write a review of my purchase and to let him know if there is anything he could do for me? How about honor your customer, take responsibility and take back this sofa? read more

This is a great sofa sectional! I'm very impressed by how it's wearing and it is exceeding my expectations completely. I'm an interior designer and have specified numerous sofas over the past 20 years both for clients and myself. This is superb quality at this price point. I recommend this sofa sectional to anyone looking. No need to hesitate. read more

Buying major piece of furniture off the internet is hard because of all the unknowns. Each piece I have purchased has grown my complete confidence in the quality of product purchased through this company. We bought two 75" sized leather sofas! They are beautiful, well made and so comfortable! Secondly, we bought a walnut, extendable dining room. It is s beautiful, solid, sturdy and fits 12 people tight and 10 people, comfortably, at least with the chairs we have. Do not hesitate to purchase from Poly and Bark! read more

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I can not say enough good things about Poly & Bark. The products and options are outstanding but it is the staff that really makes it stand out. John, the manager, was super patient and went above and beyond to answer questions. I honestly can not say enough good things about the experience I had there. The sofa's are a great value and I can't wait to the new sofa in my space. I highly recommend the Poly & Bark outlet! read more

I have the Mineta Left-Facing Sectional Sofa. The couch is IMPOSSIBLE to spot clean without leaving water marks. The pictures shown are result of spot cleaning using directions from customer care. The last picture is a picture of a dry sweat spot. ONLY SWEAT from a napping 2 year old. The couch requires that the entire piece is saturated and dried evenly OR YOU WILL GET THESE NASTY SPOTS! You can have a drop of water and this fabric leaves a water stain! BAD PURCHASE! CUSTOMER SERVICE WAS NOT HELPFUL read more

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