We decided everything about this place was wonderful. Good food delivered with positive vibes. read more

Calzone and wings for the win. Pontillos is one of my favorite pizza places but this past weekend I was craving a calzone. It was delicious. Close to the lake and a short walk to enjoy on the lakefront. read more

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Quality ingredients and a good crust. Wings are well done as well. Great for a company lunch. Thank you read more

Waited 49 years to eat here again 2nd time for pizza this week and one time cappicola sub tomorrow will be Italian sub. Owner was awesome

Coming home to NY, I always look forward to pizza!! Pontillo's pizza brings back such good memories as a kid eating Pontillo's with my family. Thanks for remaining a solid pizza chain in the Rochester area for so long!! read more

Pontillo's Pizza - Large pepperoni pizza - Pizza Near Me - Canandaigua, New York

delivery was for 4:30 pm still no pizza terrible service will not use Pontillo's again very disappointed Called at 5:15 pm said driver just left 6:15 pm just found pizza laying on porch no door bell or knock on the door Never again Terrible service read more

Classic family-style pizza joint. Ample seating available for a large crowd. We watched them stretch the dough and top our pizza. Pizza was hot, fresh, and delicious. I'm usually a thin crust fan, but the traditional crust on this pizza was very tasty. read more

Pontillo's is a name that has been around for as long as I can remember. It has always been my go-to pizza place in Western NY. This particular one, has lots of tables and booths, but definitely could use a decor update. Good for large groups. Recently heard there were some changes in either ownership or management of this particular location. They changed the parking, where one side close to a door is now all take out parking. Other parking is in the back and other side. Handicapped is directly in the front, by another door. The pizza has changed. You won't see dough tossed any longer, but cut from a larger mound and pulled until a specific size. The sauce went from perfect to a tad bland. If you want basic pizza with a crispy bottom, this is the place. I'm hoping they'll rethink the sauce, as it's the sauce that makes a great pizza. read more

Service is amazing here, they treat you like family, they are quick to see how everything was and where they can improve. Food is great too, wings are cooked whatever way you like them, and the pizza is to die for. read more

We really used to love Pontillo's pizza. Tonight we ordered a gluten free pizza. When we got the pizza home they had put chicken fingers on the pizza. We called and explained the issue. Chicken fingers have gluten and we ordered a gluten free pizza. I explained if you have ciliacs disease this would present a problem. The girl / manager on the phone replied with "we're too busy to accommodate those requests". I called back and spoke to Jeff another manager who told me that they have people that get this pizza as a healthier option and swore at me. I will no longer order from them and would highly suggest that if you have an allergy or sensitivity to a food that you be extrememly carefully ordering from Pontillo's because they don't seem to care about your safety or health. NO STARS if I could. read more

Pontillo's Pizza - a close up of a slice of pizza - Pizza Near Me - Canandaigua, New York

Worst pizza I've ever ordered the crust was like the frozen shell you'd get at little Caesars. Wings were ok on the small side as far as meaty. Would not order again $52 order 2x medium 1 order wings. And had to phone on order website ordering confusing and I order online all the time, so not operator error. read more

Solid choice for pizza and great location. You can easily get a pie and eat it by the water. They also have quite a lot of seating inside if you want to eat there. Their calzones and wings are great too! read more

The pizza was not good. The restaurant was not clean with dirty carpet and food on the floor. The server was inattentive and the owner was rude and refused to honor one of their own coupons. The price was average but overpriced for what you get. read more

I have gone to this Pontillos for too many years to recount . The pizza & wings are always outstanding & done to perfection. The staff always greets us with a smile & the service is great. Jeff , Emily & Dad are the best they keep things moving fast. We have never been in there where the staff rushed us through ordering & eating. Very professional & thankfully they still have the warm small town feel. Have never gotten food that wasn't amazing . I'd give them 100 stars if I could. You have the best pizza , wings & subs around !! read more

If you like small pieces of mediocre pizza, this is the place for you. $12 for three pieces of pepperoni and a drink. ‍. Never again. read more

Pontillo's Pizza - Smallest $3 piece of mediocre pizza I've ever had. - Pizza Near Me - Canandaigua, New York

Called in an order at 6:45 pm to pick up my sub at 8 pm. Talked to a nice young man who repeated my order back to me. Picked it up, drove home, only to find the order was wrong. I called and was told I could bring it back and they would have a new order ready. I returned and THEN they started the order. The manager was there the entire time and never to spoke to me. He was able to take care of other customers and tell the young lady who made the sub that you should not try to scrape mayo off a roll. Not a word to me. No apology. This is the third time this has happened. Very disappointing. My last trip to Pontillos. read more

Staff were rude and seem unprofessional. heard older staff's saying rude comments and talking rudely to other staff...... Must be embarrassing not being able to speak nicely to someone. read more

This is from someone I know and felt compelled to get this review out... We really used to love Pontillo's pizza. Tonight we ordered a gluten free pizza with spinach and chicken. When we got the pizza home they had put chicken fingers on the pizza. They have NEVER done this before. We called and explained the issue. Chicken fingers have gluten and we ordered a gluten free pizza. I explained if you have ciliacs disease this would present a problem. The girl / manager on the phone replied with "we're too busy to accommodate those requests". Called a second time and spoke to another manager who was arrogant, rude and cursed at me. I will no longer order from them and would highly suggest that if you have an allergy or sensitivity to a food that you be extrememly carefully ordering from Pontillo's because they don't seem to care about your safety or health. read more

It's sn icon in the area ! I believe that I will always enjoy Pontillo's Pizza, wings, boneless wings, and subs. Most of any of the other site they have followed through with all their recipes. Only once in all of the decades that it has been here, was I unhappy with an order. Other than that it's rare that I won't have Pontillo's. read more

Best pizza and wings by far! We order from here quite often and it never disappoints! read more

The food was so so good. It's a cute small pizza place with an amazing retro vibe. The food also doesn't take long to come out at all, and even if it did there's arcade games to play in there as well!!! My favorite part was the wings with awesome sauce! It's the perfect spicy mix! i'm definitely gonna be here often since i'm new to the area and it's fairly priced. read more

For my money, the best pizza in town. Also a huge fan of the meatballs subs and garlic bread. I appreciate the constant fast turnover time with my orders and excellent customer service as well. read more

We stopped by Portillo's pizza driving through town and we loved the pizza and wings. The pizza dough had the right amount of chew and the wings were crispy. We will be back. read more

I might be biased because I grew up on Pontillo's of Newark and it makes me nostalgic for leftover microwaved Pontillo's cheese pizza I would get at my grandparents as a little girl but it is my favorite pizzeria in the area hands down. The Canandaigua one is still as I remember it being as a kid while others one's I won't name (see above) were not to the quality or standards I'd like last time I visited. Never had bad pizza or wings at the Canandaigua one, though crust was a little meh on the last pizza we got. Understand those things happen though. I'm also not sure why this one doesn't deliver but obviously I'm not going to take points off for that as it's pretty upfront and their decision as a business. In my top 3 pizza places for Canandaigua (honestly #1). read more

We vacation here once a year and always make a stop in for pizza and wings. Just seems to get worse at this location; the Canadaigua location just seems to not care about the customer experience - pizza was blah - lacked sauce - not much flavor - the wings were over cooked and again not much flavor in the sauce. Next time we'll travel up to Mike's for Pizza and Wings. read more

My family's favorite pizza place in Cdga. Better than Pontillo's in Victor and Bushnells basin (in my opinion anyway). The dough is soft but the bottom is crispy. We really like the garlic parm wings. Dip your crust in the sauce from these wings... you will not be disappointed! There's lots of room in the dining area to sit. I saw another review that the bathroom was gross but I have not found that in the several times I've been here. Maybe they are referring to a different location? read more

Literally the best pizza, every time. We either get pineapple and onion pizza or mushroom and ricott pizza. I was out of town for about six months and this is the place I always go to first when I get back home. And now I've been home for about a month, and have already gone 3-4 times. I think I have heard many people say out of all the pontillos this is the best one as well. Love it! read more

By far the best pizza place in Canandaigua. Consistently good, from the pizza, wings, subs, garlic bread, you can't go wrong. The staff is always friendly and accommodating. There is plenty of seating and it's always clean. I've been a customer for 10+ years and have never been disappointed by this location. read more

Love the pizza and options for wings. The reason i gave it a 4 is- if i am out and about away from home running errands i can pick it up. I live too far for delivery. read more

Would not recommend based on service. Stopped in for food before closing time and door was locked. Staff walked to the door and turned off the lights. Thought I had messed up times but store hours open for 1.25 hours longer. I get times are slow but don't close early without posting new times or notice on door. And definitely don't try and go even remotely close to when someone wants to go. read more

Pizza and wings are always delicious!! Best pizza place in town by far!!! Do yourself a favor and get pizza here!! Just know you are paying for it. Prices are ridiculously high. read more

THE Best pizza in Canandaigua, hands down!! I can still remember them when the were n the old Parkway plaza!!! Best memories ever

Terrible management. Honestly just felt uncomfortable there. They lost my ticket and the food was cold. If I could give 0 stars I would.

Their cauliflower pizza is SO good! Best gluten free pizza around by far every time! They are super quick even though it's always crazy busy! The staff is very friendly too! read more

Unbelievable pizza. My favorite in all of America. For real. It's like crack, you can't stop. Cheese, pepperoni, or sausage are amazing. Perfect crust every time I've gone. Especially the buffalo chicken pizza. I had it once when I lived out of town, and I would have dreams about it. So glad I live here and can enjoy regularly! Wings perfectly crisp with mouth-watering buttery Frank's (with a dash of apple cider vinegar like you're supposed to). I eat way too many. My favorite wings in America matched only to this place in Kansas City called the Peanut. Great new location and great views of the lake. We bring our kids often and they love the arcade. Make this your pizza spot! Whoever "Phelps C" is who left the bad review is a silly guy. I've never experienced that at this place. read more

2018 Update: Still the best in Canandaigua without question. Jeff, his Dad and the rest of the staff are always friendly and hard working. I have yet to leave without Jeff asking how my meal was. He's always making sure each customer loves their meal to the last bite. I will gladly give my business to an establishment that cares so much about the product they produce. Thank you guys! read more

You'll never be disappointed with any food here! Everything is fabulous. Like my daughter said (she lives out of state) that she would die for a Pontillos pizza! read more

Wouldn't take coupons for their restaurant because they were to busy. Very disappointed been coming here for years and during this time when people aren't able to work they are taking advantage to make an extra buck! read more

Best Rootin' Tootin' Pizza Shop in town... I've been coming to Pontillos for years. It's a Canandaigua Staple. For a extra special treat try the "Awesome Sauce" brand they carry on your chicken wings. It's locally made and really good... read more

We ordered subs on a weekday night after 8 hours of work and another 3 hours of work fixing a friend's well pump. The only hurry the staff was in was to close. We got there about 7:30 p.m. My tuna sub was made with MIracle Whip and my spouse's turkey sub ALSO had Miracle Whip on it. Seriously? I saw other reviews here complaining about the Miracle Whip and they are right! No real mayo to be found here. There were about 4-5 servers there who were more interested in checking their phones and going home. We were the only people there and it took about 20 minutes to make the SUB-standard (no pun intended) subs. Run, don't walk away from this place. read more