Had trouble with my SPA. Called OASIS Pool and Spa, talked to Brian. He asked all the right…read morequestions.. Brian came to my home, diagnosed the issue, and reprogrammed the pump via the keypad. Other SPA repair businesses started by telling how much they charge to go to my house without knowing the problem I was having.

Completely unprofessional company. No communication and when they say they're going to come, they…read moredon't show up. Not even a call. They're also extremely hard to get a hold of and don't call back. RUN. Go somewhere else where they appreciate you r business. I've dealt with Brian and team.

Made an appointment and received confirmation but no one arrived ..nor has anyone returned mine or…read moremy husband's phone call or email... Horrible customer service!!!

Played the phone tag game for weeks. They kept saying I'm going to schedule you right now then went…read moresilent. Was finally able to book an appointment and they were a no call/no show. I called several times and just kept going to voicemail. I also left two messages in the chat on their web page and never received a response.

Aquajoy ( Andy ) and company, came over. Andy looked over the pool, and jumped right into it. It's…read moregonna take a little time ( due to other company & individuals failures to do right ), but I feel that things will work out great with Aquajoy.

Cannot be happier with the service! Aquajoy Spa and Pool came by 15 minutes after my initial call…read moreand took 20 minutes to fix a problem we couldn't figure out for almost two months. Now we get to enjoy a warm pool! Highly recommend!

Do not use if you have an above ground pool. They do not care about you at all. We bought a…read moreheater from them. When they closed the pool they didn't empty the water and blamed us that the heater needed to be replaced and so we ordered a new one. They said it was due to our chemicals, which were always balanced. They installed the new heater and cut the liner which caused a leak. They told us they didn't do it. They didn't have time to fix it as their son got hurt. The pool wasn't leaking before the large cut in the liner where they installed the liner. They decided to come out to repair the liner. It didn't work. It was a bunch of blue goop brushed on. Again, they told us it was our problem and the people that installed the pool. I had a pool leak rest of the summer. I didn't pay the second half of the heater as my pool was leaking. They refused to fix it. I had two companies out here to look at the damage. This leak was not due to the original installation. It was from the install of the new heater where the tear was and the repair didn't work. It was an obvious slice where they installed the heater. Also when these companies came and looked at the old heater and they could tell the water wasn't emptied out of the heater when they closed the pool. Communication is horrible, they don't respond. The one gentleman who helps with chemicals is phenomenal, but other than that, the emails they sent me were mean. I paid for the other half of the heater as I had no choice. It was costly for me to continue fighting for a liner. Find another source if you can. They do not care about their customers and they take no responsibility for their work. They only have time for their in ground customers.

Ever since I got my swim spa from a different company , I've had nothing but problems and…read moreSplashtime gave me an opportunity to try someone new and they have been amazing. The response time, the customer service, the resolution to any of my questions has been spot on, and you would not go wrong working with this company.

Educated us, created relationship, no money grab for first timers!! Hire them! Timely service!read more

The guys at Minooka know their stuff!! My pool is always…read moreperfect, my equipment is running optimal and best of all, I don't have to lift a finger!! Cyrus is living his best life!! Thanks Joe and Aiden of Minooka Pools!!!!

We were in need of a replacement liner for our aboveground pool, so I started shopping around for…read morepreferred vendors on Yelp and similar sites. Out of 5 vendors I reached out to, only 3 responded. 2 of the 3 respondents were very vague in their quotes and their pricing seemed outrageously high. They also entirely dodged and discounted my request for an onsite visit to confirm exact specs and conditions. Jeff from Universal Services was the only respondent who seemed genuinely interested in the job and seemed very knowledgeable and eager to help. Jeff was extrememely friendly and thorough on the phone, and had no issue what-so-ever making an onsite visit to review our needs and take a thorough look at the condition of the pool and the pump. Jeff beat the prices of the other bidders by a hefty margin and also included in his bid the task of cleaning, testing, replacing seals and reconnecting the pump and filter. The other vendors wanted to tack on additional hefty fees for this service. I also much appreciated Jeff's system of allowing the customer (me) to purchase the liner myself in order to find the best price and avoid an upcharge. He was simply providing the service of installation and setup. Jeff located the correct size for me through an online vendor at the best price and I ordered the liner to be delivered direct to my home. The day the liner came in I called Jeff and he was out the same day to install it. Jeff arrived with his colleague Mike and they both executed the install in a timely fashion and with a high quality finished product. Jeff and Mike were a great team and were very pleasant to interact with. We were so happy with their work my wife even brought them inside the house to take a look at our unfinished basement and inquired about a quote to have it framed out and drywalled. The name "Universal Services" implies that they are open to most any handyman job and skilled in many trades. Jeff worked in the pool install and service business for many years and it shows, they did a fantastic job! I think personalized customer service is the number one attribute of Universal Services and fair and honest pricing would be their second. I enjoyed interacting with Jeff and Universal from the beginning and they made the process of replacing our pool liner seamless and simple! Thanks Jeff and Mike and best of luck to you! Your business model is perfect and it should take you far! Look for Universal Services as a reputable service provider on "Service Magic" as well!

Very rude. Called him to check if they can help us with a job and before we can finish our sentence…read morehe hung up on us. If you are running a business you should be professional at all times even if the job that is being offered is not your field!

John and crew came to close our pool for the season. They were excellent and great in educating us…read moreregarding our pool. Highly recommend!

Pool service for $120 a week and never know what they do or when they do it. Run the other way!…read more Not reliable and generally inconsistent after 4 years of use. Love Lotus Pools!

The service was amazing, Drew was great and the prices were reasonable. Highly recommend Knights…read moreRest, very efficient and well organized.