I'm new to Rockford and bought a 10-year-old condo. I've been adding to my list of local…read morecontractors to do work and found Jason at Ideal Temp Control & Plumbing. Through a Yelp chat we arranged a time to do a fall clean and check of my 10-year-old furnace. He outlined what the service entailed and it was quite comprehensive compared to other services I used in my previous home. Prompt on our appointment. I enjoyed that through the service call he had no issue discussing what he was doing and any concerns I had with my system. We identified a couple of things that may have been out of calibration for years before I ever bought this place. He dialed them back in and it may save me money! Jason is a new businessman who has invested in his education for this industry and invested in the proper tools to get the job done right. I'm confident my furnace is in tip top shape and ready for winter. I suggest he can do the same for you.

Very unprofessional! Didn't have sink drain pipe,had to go buy it. Was going to come back and put…read moreon an aerator when it came in. Actually asked for gas money to return!!! Wanted paid in cash,venmo,or paypal. Wanted me to go to the bank right then to get the money. I said no. I've also used debit card for professional work done. Would not hire again.

Noticed our water heater went out this afternoon. We called Nate and he brought us a new one…read moretoday! His customer service and attentiveness is spot on.

How was extremely helpful. He answered the phone message. I left by the end of the day, gave a firm…read moredate for coming to the house to repair some plumbing problems and was there at that date on time. His work was excellent, and his rates were reasonable.

We had Zach replace our kitchen faucet and install a water softener. He did a great job! Quick…read moreservice, reasonably priced

Fixed a water leak in one of my copper pipes in Feb 2026. Claimed work was guaranteed. Starter…read moreleaking again in May 2026. Called, texted and called at least 4 times. Absolutely no response. I would not trust this man to do any plumbing for me again. Hire at your own risk. After hiring a different plumber this is what I found. See picture. Blue thing and yellow thing are towels he wrapped around the leaking pipes. He never fixed the leak only masked it so after the towels were saturated it started to show signs of leaking again.

Nate does not stick to his word. The Feild Supervisor said he would have a truck wilh gravel to…read morefill up a 24 cu ft hole they left in a shared driveway. They over charged my retired neighbor and underperformed in follow up work. Get a contract if they dig a hole saying they will fill any settling. The never tamped an 8ft hole. Now it is a two ft hole in share driveway. Overcharged and underperform.

Requested to have our sump pump looked at as it stopped working…read more Quoted to replace sump pump, which we proceeded with, knowing it was over priced, for the convenience of just getting it done quickly. After the pump was replaced, they tell us we cannot use the pump until the pit is cleaned by another party. This should have been communicated before the pump was replaced, we assumed the cleaning would have been done as part of the replacement.

We have used them for years for our back flow testing . We needed to have a gas line fixed and…read morethey quoted me one price and ended up being double . When asked the price she said pipe is expensive . Don't you think you should have let us know . Took them 3 times to come out and fix it . No communication along the way . Person who answers the phone is not friendly or personable . Will not recoomend or use again

We called with a non-emergency (leaking spigot that we wanted taken care of/replaced before a deep…read morefreeze). Service Plumbing was very busy and didn't have anything available, but they were nice enough to call us back (not once but twice!) with times once they had a plumber available. Jason came out and replaced our spigot. He did a great job, worked quickly, cleaned up well and was friendly! Price was very fair for the job. Thanks to Service Plumbing! We would definitely use them again.

First visit: FABULOUS!…read more We purchased our home about 7-8mos back. In that time, we had a spigot pipe "pimple" but not burst, thankfully. And I discovered a bathroom sink without shut off valves. So, I needed those two items rectified. Further, I'm pretty well versed in plumbing as I would have/should have been 4th generation plumber... but I digress. This plumbing, effing weird. Shut off valves like everywhere. I mean, TWO main lines. Who does that?! And the water softener only goes to the hot water, again... who does that?! I suppose previous owners didn't want soft water to utility supplies, such as spigots and the basement cement sink. Which I get, as that is expensive and a waste. Okay, I'm off topic. I needed someone to walk me through the guts of my house to ensure I wasn't going mad. Nope, it's the house. But, Joe took the time to walk all the plumbing with me and much like GI JOE always said... KNOWING IS HALF THE BATTLE. At least I know where to crank things should shhhh hit the fan. Ya just never know out here; I've learned--tornado anyone? All in all for 2hrs of work and parts, about $330. ($165/hr plus cost of parts for anyone wondering.) They take card, but you'll be hit with that 4% charge. They also take cash and check, like it's 1980. Who didn't like the 80s?! FABULOUS JOB OUT THE GATE AND TO THE FINISH LINE. Dee's Plumbing is my official go-to. Bar none.

Dee came and gave an estimate and a thorough description of what was needed. The two men who came…read morewere very hard workers and also very polite. They had to come in and make many trips down the basement and always made sure the door was closed properly. They put drop cloths down and it was done with minimal mess. They had to dig outside and everything was put back in order. Fixed the problem and we were pleased with the results. We'll use them again if ever needed.

Had a water main break in our home. Called this plumber. He (Chuck Bland) replied "THIS MIGHT BE AN…read moreEMERGENCY TO YOU, BUT NOT TO US" informed him that the city could not make it out right away to shut off water to home from the street and we had to contact the fire department for assistance. He (Chuck Bland) replied "WHY DID YOU DO THIS? -- THIS NOW COST US TAX PAYERS $700!" --- Seriously!? We would NOT recommend this plumber for anything. One thing is for certain Chuck Bland is BLAND!! Contact either Randall Schott Jr or John Freed for any plumbing you need!! We contacted Randall, he was unavailable as he was on another job out of state and he highly recommended John Freed, who has taken care of the water problem here in our home and BOTH Randall and John considered this problem an emergency and both complimented us contacting the fire department to stop the water leak. When the water department from the City of Rockford came, the representative, Carrie, also complimented us on our quick thinking and getting the water leakage under control. Once again do NOT contact BLAND because he does not care!!

We had a whole house Tankless HW unit removed and a new one installed. The Service Technician…read moreBradley was professional and friendly, and kept us informed as to the status of the job. We called 8 or 9 plumbers, but the job was too big for them or they just didn't want the job. We were referred to Total Plumbing by a plumber and we are happy we followed up with them. They were out in a day and we once again have hot water. We will highly recommend them to everyone we know, A BIG THANK YOU TO BRADLEY AND Total Plumbing and Heating!

Top quality work and fast. I would not call anyone else. I had called them because the heat would…read morenot come on at my daughter's house. I was worried about my grandkids when they came home from school. This house has a boiler system and most don't know how to work on them. It was fixed before they got home! Excellent! We were so relieved. Thank you so much.

I have a 10 family building. needed a shower valve and trim installed. I had the drywall torn out…read moreand the plumbing exposed. I sent them pictures. they called back told me that there is nothing out of the ordinary there and gave me an estimate of $450.00 about. my bill was $712.00 about 63% over the estimate. I realize that it is only an estimate, but I would think that anyone that has been in business that long could give a better estmate than that. the work was good, but it was supposed to be good. the plumber, dave, was on time, but he was supposed to be on time. when I told dave that the estimate that they gave me was $450.00 he said I didn't tell you that. it was rob that told you that. is that the way they operate? I guess so. they did it to me. rob is what they did to me. BAIT and SWITCH. this work was done 2/9/23

Called for a simple leaking drain in my tub, took two visits and this company still couldn't figure…read moreout the simple problem (misaligned rubber O ring on tub drain). Plumber did not inspect the pipes, use a snake camera, or take anything apart on either visit. Visit #1: Showed the plumber the source of the dripping by turning the shower water on. Plumber was convinced it was a loose faucet, so he put caulk around the seal and told me not to use the tub/shower for a day. This obviously didn't work. Visit #2: Leaking persisted the next day when testing the water. Plumber came out, but I was unable to make the drips occur (although there was water on the floor of the basement and in a bucket). Plumber said there is nothing he could do - Did not inspect or diagnose anything. Called another plumber and it was a misaligned rubber O ring on the tub drain (new construction home). Five Star Plumbing left me with no real work done and black fingerprints all along my hallway and bathroom walls.

Great company and people to work with. No bs and very reasonably priced!! Very professional!read more

Great company in time of need. They work hard to get the job done. Although the first attempt was…read moreunsuccessful, they came back to make it right! He found the issue and provided the fix. I know this wasn't an easy task. Thank you for all your hard work! We greatly appreciate all you've done!