Tom was great to work with. He answered quickly and was able to provide a contract right away for…read moreexactly what I needed (in-ground pool cleaning). The work was done to perfection.

Very happy with their siding cleaning. I will definitely be back next spring. They quoted half the…read moreprice of another company. Reasonable and quick. Thank you!

My pool builder suggested this company to open/close my new pool. My initial experience with them…read morewas positive, but that changed this year. After my pool opening I had several concerns which I brought to the owner's attention. She responded to my email/concerns, however she took no responsibility for the issues, and instead seemed to be defending her crews and trying to point the finger at me - the customer. (see other reviews that also site this as an issue). I received no, "I'm so sorry you had to deal with this, and we'll definitely make it right". She did agree to send a crew back to straighten the handrail and drain handles they put on crooked, and then a suggestion that since I didn't seem satisfied with the services I received, perhaps I should find another pool company! She went so far as to give me referrals!? - seemingly implying that they were done with me as a customer. Over the course of the next week I was barraged with emailed invoices for the services - from 2 different NP staff people, and today a hard copy invoice arrived in the mail. This gives me a little more insight into the top priority for this company - profit, not customer service or satisfaction. It seems that that Naperville Pool only wants your business if you accept the service they give you and keep your concerns/complaints to yourself. Customers frequently have concerns or complaints about a service they received from a company, but when the company takes ownership over what they've done incorrectly or omitted, it tells the customer that they actually care about their customers, and are committed to both customer satisfaction and customer RETENTION. Thank you for the suggestions on alternate companies to take my business to Naperville Pools. The check is in the mail!!

After using this company to find a leak in my swimming pool I found this company to be unreliable…read more They pressure tested my lines and blew them out. I was there when they pressure tested my lines and they used too much pressure. They were at best supposed to use only 10 Psi of pressure. They used 30 to 40. They won't take the blame for it nor will they come back to fix it. I called them a bunch of assholes.Now they won't fix it.left me with a 6500 dollar bill that I'm gonna have to scramble for. WARNONG DONT USE THIS COMPANY.YOU WILL BE SORRY IF YOU DO. THEY WONT ADMIT WHEN THEY ARE WRONG AND THEY DONT ADMIT THEIR MISTAKES. PERFECT COMPANY TO WORK FOR QHEN YOU DONT KNOW WHAT YOU ARE DOING????? BOSS WILL ALWAYS STICK UP FOR YOU WHEN YOU DO THINGS WRONG

I initially contacted them for a pool cleaning service and was quoted a price of $120. However,…read moreupon arriving at my property, the price increased to $200, claiming there had been a price change. I found this unreasonable and questioned the significant increase, but no valid explanation was provided. This is very highly unprofessional and exploitative, particularly after a price had already been agreed upon. Additionally, I had a broken water filter that required replacement, for which I was charged nearly three times the reasonable cost. This practice raises serious concerns about the company's business ethics. Exploiting customers is not a sustainable way to grow a business. Based on my experience, I cannot recommend this service. It appears that pricing is very inconsistent and possibly based on profiling customers, which is unacceptable. To this day, I still cannot justify how a quoted price of $120 increased to $200 within just a few days. They still have the price as $120 per visit on their page - isn't that deceptive!

This guy a complete worthless piece of shit. We paid $150 so he can drop chemicals that we already…read morepreviously done. He was hired to clean a cloudy pool and spent an hour or less in two days doing absolutely nothing. He kept trying to push for the weekly maintenance but why would we hire someone that already has proven to be incompetent. He didn't even have a proper water testing kit and wanted us to go to the pool store for a proper test. He is absolutely clueless and doesn't know what he's doing a complete joke. I wouldn't recommend him to my worst enemy. Hopefully this asshole chokes on the $150.

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM

I hope this review saves someone their deposit money. I should have seen the red flags from the…read morebeginning. The first red flag was I had to continue to follow up on the initial appointment for the estimate. I had to reach out after there were 2 no-shows. Once Nick was finally able to keep the appointment. We had agreed on the service that was required and agreed on the price. He was quickly eager to book my appointment and needed a deposit to hold my appointment. I sent my 200.00 depoit via Zelle. (He uses zelle because you are not able to contest the fraud.) Red FLAG #2 The Zell account is not his. It belongs to his partner. RED FLAG #3. His words, "CASH IS KING." I completely understand the springtime appointments do fill up quickly. After getting my invoice, we agreed the opening date would be Sunday, May 18th. Red Flag #4 Well, the time of the appointment went by, and Nick never reached out saying he wasn't able to attend. I had a follow-up asking if he was still going to do repairs today. I asked when we could expect the reschedule. He stated the 25th. Once again zero communication. If you are running a business as a business owner, you have one job. Communicate with your clients. I requested a refund, and I was told this wasn't possible. I wish I had read the google and yelp reviews before having Pool Duck out and give him my money. I have reported this business to the Better Business Bureau, Zelle, my financial institution, and the required government agencies to flag this business as fraud. I hope this saves someone from this scammer who is quick to take your money and no show.

Paid a deposit. Received the date to have pool liner replaced. Guy shows up and tries to upsell a…read moreliner for $3300 that I found for $700 on EBAY. Date of service passes. We contact Nick and are practically reprimanded for reaching out to find out about the date. Guy cries about the weather and proceeds to set up two more days that he absolutely no shows. Contact him to say look you're obviously not coming and we'd like our deposit back. They say ok and proceed to block me from Venmo after saying we'd get the money in seven days. Guy is awful at running a business. Wish I could give zero stars.

My inspector brought him on board to inspect an in-ground pool on our new purchase. He confirmed…read morethat he would be there today at 10 AM but did not bother to call or show up for the inspection at the home. We now had to ask for an extension to the inspection period to find someone reliable and committed to performing their duties. What a waste of time!!

These people are scum of the earth they came to us in gilberts about a pool project we wanted then…read moretook a big deposit for materials by the time it was all said in done it was a year dealing with sean and his wife excuse after excuse they left us with a hole in the ground some pool stairs and and empty pockets because they are scum dont do any business with jester pools or sean rubble hes a scumbag and I hope he ends up in jail for his shitty business practices

Two weeks ago, I had confirmed a date with the Roger to put a liner in my pool. We even spoke about…read morehow we needed to prep the pool the day before he was supposed to come. My husband and I got everything we needed for the liner to the stuff we needed for the pump, including sand chemicals, and we even had to cut our deck so that the top of the ledge of the pool was accessible to put in the new liner. I called Roger the day before to try and confirm our appointment for the next day and he did not answer. I called him three times! Then my husband called him one time and then I resulted to texting him three other times. Still no answer. The next day came and he was supposed to be at our house between 9and 10 o'clock. He completely ghosted us and now we have a 24 foot pool that's half in the ground at the bottom of a hill and it's supposed to rain tonight and the walls may collapse if we don't refill it with water.!!!! Do not use this company!!!

Overcharged me, pool out of track and they just buried it under the sand. Had to have someone come…read moreout and fix the entire thing this season. Call at your own risk.

We had this company install our pool. Service was terrible…read more Install was subpar. Price point was top of the quotes. Tile continues to come loose and fall off Fasteners in the skimmers are rusting. Who puts fasteners in a pool that rust? Bull nose around the pool continues to chip and crack Bow in the deep end of the pool that they refused to fix Please see pictures of the result not 3 years later from their install. The picture will tell the entire story

As first time pool owners we had a lot of questions and learning to do.  John and the entire Sunco…read morecrew are all very knowledgeable and helpful.   The San Juan pools are easy to maintain and is one of our best purchases - We have recommended Sunco to multiple friends and will continue to do so!