Great service from Capitol Hot Tubs. Alex was extremely professional and did a great job servicing…read moremy existing hot tub. He walked me through all the chemicals and what I need to buy moving forward. I would highly recommend Capital Hot Tub, especially if you buy a house with an existing hot tub and need assistance!

I have been fighting with this company for three years regarding the cover to my hot tub! I have…read morecalled over and over again and spoke to people. I have written them emails. And nothing has happened. I either want them to replace the cover with a new one that works or give me a cheaper cover and they will credit me the difference. This has been for 3 years. Do not buy anything from them!

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

I bought my hot tub from Capital Hot Tubs over ten years ago. I have used their valet service the…read morewhole time. Until now. They used to be great. Now they are horrible. I have needed a new cover for about two months. I have called, emailed, and tried to communicate through their website. Even when I have been able to speak to an actual person (twice) they needed to get back to me and never did. I have been a loyal customer but I will no longer use this company and I suggest if you are considering them, to go somewhere else. It shouldn't be so hard to communicate.

I needed a piece of liner retainer for a vinyl pool that they built years ago. I was told that the…read morepiece was only available for their technician and that I could not purchase it for myself. That means that I would have to pay in excess of 400.00 for someone to travel 60 miles and install it for me. It is a 5 minute job that I can do myself! What a sorry excuse for any kind of customer service. Zero stars is appropriate. Dave

My experience with Browning Pools went from 5 stars to zero stars during the entire pool building…read moreprocess. I contacted Browning for my pool project and my sales rep was amazing. He came out and measured my yard and was extremely professional. He answered all of our questions and even had one of the owners sit down with us to address any questions he couldn't answer. We even brought up the bad reviews we read online and they had responses for those. Seeing how we wanted a fiberglass pool built by River Pools and Browning was the only company working with them in our area (more on that later) we signed the contract and off we went. The first crew that came to our house were exceptional. This team that dug the hole and put the pool in the yard did a fantastic job. We even bought the guys lunch because of their hard work and skill. At this point we are thrilled that the project is going so well. The concrete and paving crew was also amazing. They did a great job and we were very happy. Now this is when everything takes a complete turn and sugar turns to sh*t..... The landscaping crew was awful. I mean atrocious. They attempted to turn our backyard around the pool into a ski slope. They made zero effort to level things off (which was in the contract) and tried to bury huge chunks of concrete in the yard. I called the project manager and even sent photos and videos of these gentlemen doing this and he did nothing about it. My wife and I had to go outside and literally yell at them to stop doing what they were doing. Our original PM never showed back up to our site. Browning sent another gentleman who flat out told me "as far as we are concerned the project is done." Hot tub still not delivered, pool heater still not delivered but the project is done? I wind up having to contact another company to get our yard in order because of Browning's refusal. More money spent. Wait, it gets worse. Included in the contract was a year of pool cleaning services. The first month of service they send you the A team. The pool looks amazing after each cleaning. After that month here comes the F team. Guys that literally spend 5 minutes at your property and send a report that the pool is clean. I called the service department to complain only to be told "that is the standard time it takes to clean a pool." Frustration is building at this point. Next I get a phone call from service that says "if you want to use us for pool cleaning next summer it will be a $200 fuel charge PER VISIT because you are out of our area." I wasn't out of your area when you wanted six figures from me but now all of a sudden I'm too far to do business with? Lastly, Browning came to winterize the pool after the first season and drilled a hole right through one of the deck jet lines. Did the guy say anything? Absolutely not. We didn't find out until the next summer. I called Browning and told them what happened and I get told they will send a team out to look at it. Two guys alone out and they cannot fix it because it is under the pavers and concrete. They tell me they would let the service manager know and he would call me. I made calls to Browning for a year and even emailed the owner and never received a response. The feature was never fixed and Browning has never contacted me about me about making it right. If you are considering a pool or hot tub project you should not consider using this company.

Amir used to be very responsive. He doesn't seem to be around anymore and the service is not what…read moreit used to be.

For the 2026 season, apparently Amir is not reachable and his brother Kevin has taken over. Things…read moreare running horribly, and they have bailed on multiple appts that were scheduled. The company is completely mismanaged now and will not survive if they continue operating this poorly.

I have been dealing with Watercrafters for 8 years. My experience there has been nothing less than…read moreexceptional with the retail, service, and renovation staff.

We had our pool renovated by Watercrafters after collecting quotes and meeting with three pool…read morecompanies and one general contractor. We also got teferences from neighbors. We chose Watercrafters and they delivered! From initial meeting with the construction lead, to selecting the right materials and colors, through completion and caring for the new surface, everything went well. Their discerning designer was the soul of patience when I struggled to find the right tile, offered dozens and dozens of options until we found the perfect one. The construction lead and crews did great work and kept everything cleaned up. We are completely happy with how our pool looks and feels, both when first finished and now after being used all summer. Yes, we recommend Watercrafters!

I've been working with Hydratech for the second year now, and they are superb. What stands out is…read morenot only their workmanship but also their communication. We've had issues with our pool, and they've been willing/able to help in multiple ways. Obviously, they'll come out and do the work (and do a great job), but a pleasant surprise is that often, rather than send someone out and charge a fee to address an issue, Chris would give me a call and walk me through addressing the issue myself. Not only that, he also identifies ways for us to save money on equipment by making smarter choices. I feel more capable of addressing issues with the pool now myself and trust that Hydratech is a good partner for us in managing the pool. Highly recommend.

Very satisfied and pleased!!! After weeks of algae ridden water and nothing seemed to work…read more... Pool so very dark green! HydraTech came out, worked their magic and boom-- the very next day pretty blue! Definitely recommend. Thank you!

Do not buy a Hot Tub anywhere else and make sure you deal with Sandie Hill…read more Sandie is by far the most honest, experienced, credible and accessible sales executive in northern virginia. She sells you want you really need, that fits your requirements, she doesn't try to upsell you or just sell the next best thing. The company and products are obviously best in the industry and with Sandie, absolutely incredible.

Sorry to have to write a bad review. Bought the Grandee from the Fairfax store about 5 years ago,…read morehas worked great except for the cover lifter. Getting service this year has been a nightmare. I replaced the entire mechanism for ~$1200 last year. This year (in March 2026), it detached from the hot tub, rendering it unusable in the prime spring weather. - I spent the last 10 weeks trying to get someone to come out to repair it (offered to pay full price) but no reponse. - Initially spoke to someone in the service center, who told me I needed a "bracket", and that it was on backorder. - A month later (in April), I reached back out to service center to check on status. I was told the original person I spoke to was no longer with the company, and the part wasn't the issue. - I asked to speak with a manager; was told to speak to Jeff. - Left multiple messages with Jeff, but he never got back to me. -Filled out the "service form", also no response. After 10 weeks, I got fed up waiting and went the DIY route. Located YouTube instructions on how to remove the panel. Once I did that, I saw the plywood they used to re-install cover lifter last year (which bears ~150 lbs of load btw) was only 1/8" thick, which would explain why the mechanism failed. I installed a 1" board, then remounted the screws on the lifting arm and closed up the panel. Fingers crossed, this will do the trick. As mentioned, the tub works mostly as advertised; Hot Springs equipment is great. However Capital Hot Tub doesn't seem to care about customers once they've made their purchase. The whole point of paying a premium price is to avoid this kind of hassle, and not have to DIY fix your stuff on the weekend.

Snowden Pool Services exceeded my expectations. They were extremly knowledgeable and efficient at…read moretheir job. I am new to the pool owning world and was very intimidated until I called Snowden Pools. I called around to multiple companies in my area and they were the only ones that asked me "are you a first time home buyer" and responded with "let me tell you a little about the process of maintaining and opening a pool since you are new to this experience". They took the time to talk to me on the fore front and that is why I chose them. I was able to ask a few questions during the opening process and they kindly answered them all. They even took the time to show me how to clean out my pool filter and labeled all of my pipes for me. I was in good hands and know who I will be calling for future pool needs!

From the owner: $25 OFF 2019 Pre-Paid Pool Closing. $375 w/ Spa $425. Pre-pay by 9/1/19 & pick a date. Must be…read morepre-paid by 9/1/19 to receive $25 off discount. Frederick, MD and Surrounding Area.

$1871 later and my hot tub remains unserviceable. i'm done with this guy. Among other things, he…read morereplaced the heater and it started leaking within a year.

Bernardo is an experienced and excellent technician. We chatted about his impressive engineering…read moreand technical background, which became clear as he started to troubleshoot my hot tub. He identified a faulty relay switch (worked intermittently) that three other hot tub service providers could not find. He has great resources to find the parts, the correct OEM parts, and installed them quickly and without fail. He is kind and courteous. Top quality and service! Highly recommend. Post Script: it's worth mentioning that all repair and tech support companies charge a diagnostic/service call fee.