I have been dealing with Watercrafters for 8 years. My experience there has been nothing less than…read moreexceptional with the retail, service, and renovation staff.

We had our pool renovated by Watercrafters after collecting quotes and meeting with three pool…read morecompanies and one general contractor. We also got teferences from neighbors. We chose Watercrafters and they delivered! From initial meeting with the construction lead, to selecting the right materials and colors, through completion and caring for the new surface, everything went well. Their discerning designer was the soul of patience when I struggled to find the right tile, offered dozens and dozens of options until we found the perfect one. The construction lead and crews did great work and kept everything cleaned up. We are completely happy with how our pool looks and feels, both when first finished and now after being used all summer. Yes, we recommend Watercrafters!

Overcharges, poor service and at the end of the year. Once you signed the contract, and they have…read moreyour credit card, the sky is the limit. We ended close to 10K for pool service for the season. Beware.

Good company to work with. Had a constant issue with algae in the pool and one company immediately…read moretold us we needed to replace the entire filter without coming out to look at the problem. With Hydro Pool & Spa, not only did we not need to replace the filter, but with the recommended supplies and a new pressure gauge for the filter, our Pool went back to being operational and we were able to remove the algae with no issues.

Great service from Capitol Hot Tubs. Alex was extremely professional and did a great job servicing…read moremy existing hot tub. He walked me through all the chemicals and what I need to buy moving forward. I would highly recommend Capital Hot Tub, especially if you buy a house with an existing hot tub and need assistance!

I have been fighting with this company for three years regarding the cover to my hot tub! I have…read morecalled over and over again and spoke to people. I have written them emails. And nothing has happened. I either want them to replace the cover with a new one that works or give me a cheaper cover and they will credit me the difference. This has been for 3 years. Do not buy anything from them!

We have a Hayward Hydrapure system which requires "bulb replacement". Our previous tech from…read moreanother company went out on disability. We were given the name of Browning Pools and Spas. My initial telephone contact with Karinna was excellent. The bulbs were ordered and the techs arrived "on-time" on the day indicated. Jake and Aaron were a wealth of information. They took their time an educated us on everything we needed to know. It was a pleasure working with them as well as Kodjo and Melissa in the office. Excellent Company!

I needed a piece of liner retainer for a vinyl pool that they built years ago. I was told that the…read morepiece was only available for their technician and that I could not purchase it for myself. That means that I would have to pay in excess of 400.00 for someone to travel 60 miles and install it for me. It is a 5 minute job that I can do myself! What a sorry excuse for any kind of customer service. Zero stars is appropriate. Dave

We love our HotSpring Flair hot tub and have been enjoying it for over 2 years now. It met all the…read morecriteria - space for 6, full body lounge, foot jets (family of runners), neck jets, salt water system (I hail from the Mediterranean and salt water is the way to go!). The limelight collection is even better than I imagined it would be. Sometimes we select one color and other times we just let it rotate through all the colors. Glad to have finally made this purchase back at the end of 2020 - the hot tub is so therapeutic and relaxing. I especially enjoy it on frigid nights during winter when the sky is clear and I can star gaze for as long as I want. :) Everyone at Capital Hot Tubs has always been wonderful. Purchase, delivery, and installation all went smoothly. Anytime we have needed assistance, they are quick to respond whether it is a question about a replacement part or water quality or even when an exterior panel needed to be repaired, the staff go above and beyond. We are fortunate to live close by as well. Our filters needed to be replaced last week so I just stopped by on a whim and Evelyn was very kind and helpful (Hi and thank you again, Evelyn! I enjoyed chatting with you about hot tubs, family, and pets, too!). :)

Do Not Pick this store if you want good customer service! We…read moreoriginally decided to purchase our endless pool/spa from the Clarksburg Capital Hot Tub Store over 4 years ago after speaking with the manager and owner. They had very good customer service reviews and were very helpful in helping us purchase our pool during the COVID outbreak. They continued to provide good customer service for the next few years but recently the customer service has been terrible. This February I called and left a message about cracks in the end panels of my endless pool. We ended up playing phone tag so I stopped by the store. The representative said they would place the order and that it would take a couple of months to arrive. I had been calling, emailing and stopping by the store periodically from February to July asking about the panels. There was constant confusion, and staff kept citing high turnover as the reason for delays in receiving the panels and for problems locating them in the warehouse. In the beginning of July I emailed and called again. A few days later, I finally got a call saying they could set up an appointment because the panels were in. I didn't doubt that all the panels are in because I was told numerous times that they would not set up an appointment until all the panels were in. Imagine my surprise and anger when the technician came out this week to replace my endless pool/spa panels but only brought one panel with him. (For the most part the technicians have been great and they are the only reason I'm giving 2 stars). The technician, Jay checked the order and said he only saw one panel on order and one panel reserved and that they were the same panel. He didn't see any other panels ordered. Jay apologized and said he would try to order the remaining panels tonight or tomorrow morning. He also said he would talk to Jeff the manager about how mixed up my orders have been and have him contact me. Later that evening Jay texted me to tell me he ordered the additional panels because he didn't see the other panels on order or in their system. I'm confused as to why it was so hard for the service staff to order the proper number of panels but Jeff could do it that evening? If they were only going to replace one panel at a time we could have done this a long time ago. The next day, there was no call from Jeff the manager. So I called and left a message for Jeff. I also emailed the service staff I had been working with and left a message on the website. Still no message from anyone. I called and spoke to Lamar. He said Jay ordered the panels, apologized for the confusion and would have the district manager contact me. This was a few days ago and still no contact from any management. I left another message this afternoon asking for management to contact me. Still nothing. Why is it so hard to receive email responses when I send an email to individuals and the company website? I understand there has been turnover but this is ridiculous! You should not have to go to the store to get responses. I have left numerous messages via email, voicemail, and the website for numerous individuals this week and have yet to receive a response. We purchased from this store based on the reviews, but obviously, the service has seriously deteriorated. So if you are thinking you are going to get that great customer service indicated by old reviews think again!

$1871 later and my hot tub remains unserviceable. i'm done with this guy. Among other things, he…read morereplaced the heater and it started leaking within a year.

Bernardo is an experienced and excellent technician. We chatted about his impressive engineering…read moreand technical background, which became clear as he started to troubleshoot my hot tub. He identified a faulty relay switch (worked intermittently) that three other hot tub service providers could not find. He has great resources to find the parts, the correct OEM parts, and installed them quickly and without fail. He is kind and courteous. Top quality and service! Highly recommend. Post Script: it's worth mentioning that all repair and tech support companies charge a diagnostic/service call fee.

I've been working with Hydratech for the second year now, and they are superb. What stands out is…read morenot only their workmanship but also their communication. We've had issues with our pool, and they've been willing/able to help in multiple ways. Obviously, they'll come out and do the work (and do a great job), but a pleasant surprise is that often, rather than send someone out and charge a fee to address an issue, Chris would give me a call and walk me through addressing the issue myself. Not only that, he also identifies ways for us to save money on equipment by making smarter choices. I feel more capable of addressing issues with the pool now myself and trust that Hydratech is a good partner for us in managing the pool. Highly recommend.

Very satisfied and pleased!!! After weeks of algae ridden water and nothing seemed to work…read more... Pool so very dark green! HydraTech came out, worked their magic and boom-- the very next day pretty blue! Definitely recommend. Thank you!