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    Pool Pro and Spa

    3.0 (4 reviews)
    Closed 10:00 am - 4:00 pm
    Updated 1 week ago

    Services - Pool Pro and Spa

    Pool installation

    Pool remodeling

    Pool repair

    Pool Pro and Spa Photos

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    New England Spas - Endless Pool from New England Spas in Shrewsbury MA!

    New England Spas

    (14 reviews)

    $$$

    This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

    On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

    Mackillop Home Services - Pool Maintenance and Service

    Mackillop Home Services

    (2 reviews)

    amazing response from the owner! came out to a green above ground pool and was cleared within…read moredays! Super helpful and went out of his way to help. Recommend highly!

    Outstanding Experience with Mackillop Home Services LLC…read more Recently, I needed my pool assessed to see if it had to be completely replaced or if I could get away with just replacing the liner. The old liner had leaked and some of the sidewalls were bent--but not severely. I called another pool company to come take a look and give me their professional opinion. Over the phone, they told me flat-out that if the walls were bent--even a little--the entire pool had to be replaced. They refused to come look at it in person and quoted me around $7,000 total ($5,000 labor plus parts). Yikes! Then I saw an ad for Mackillop Home Services LLC and decided to reach out. I messaged Matt, and he called me back the next day. I explained the situation, and unlike the first company, he agreed to come check it out in person. After looking it over, Matt said the pool absolutely did not need to be replaced. He said we could simply straighten the bent walls and install a new liner--all for about $600, parts and labor included. Huge relief, and thousands of dollars saved! Matt was polite, punctual, and great at communicating every step of the way. We now have a brand new liner, no leaks, and are back to swimming with zero issues. If you're looking for honest, skilled, and reasonably priced pool service, look no further than Mackillop Home Services. Matt did an amazing job at a great price. 5-star service--highly recommended! I'll never call that "other" pool company again.

    Northland Farm & Garden Center

    Northland Farm & Garden Center

    (18 reviews)

    I've been coming here for a few years and have always had nothing but great experiences. The staff…read moreand the owner are very kind, always happy to help and will go above and beyond. I have been having trouble with a plant and the owner was happy to look at photos end even unpotted a healthy plant to show me what the roots should look like. My sister went to them for help a while back as well and they helped her stake her monstera. The plants always look healthy, they are knowledgeable, and it's a plus that they usually have a cat and two adorable dogs hanging out! One of my favorite spots around!

    This place used to be a nice friendly place, something happened? I walked in, they staired at me,…read moreI ignored and went to look for something I was after. My husband walked in and the staff greeted him, (he is white and I am not) I didn't think much about this. Later as I walked around the shop, I noticed a young woman with glasses was kind of following me. The funniest part is that she tried so hard to look casual but she was almost waiting for me to steal something? I looked at her and said Do you work here? she replied yeees... I asked some question about plants, I found a couple of stuff I wanted to buy so I went to check out, One was still busy checking out some customer with a wagon full of stuff so I asked an older woman if her till was open. She didn't even look up at me, said the other one is almost done, pointing at the other guy with her chin.... So rude. The young casher guy was nice, putting my plants carefully in a paper bag. Later I joined my husband who was looking at some trees in the back, he wanted to consider buying high ticket item but I said no. Clearly they are somewhat against non-white people, not sure, but I definitely felt unwelcome there, I have not felt this way ever in any stores before.

    Pool Pro and Spa - poolservice - Updated May 2026

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