Crystal Pool and Spa has been my pool store since we bought our home with pool in 1996. The owners…read moretruly care about pool maintenance and helping to fix any problems or issues you may have. The guys out servicing the pools know what they're doing and are patient and knowledgeable if you have questions. For 28 seasons I have trusted and relied on Crystal for all my pool needs and am very happy with them.

Great, well stocked, well staffed, pool supply store. I've dealt with Crystal Pools for over 20…read moreyears and just love their service and selection of products. They work hard to help get your pool right and have a very sophisticated water analyzer now that tells you everything and in just minutes. Thanks Crystal Pools!

Excellent gym. Pool and hot tub also. Lots of classes. Walking track in doors. Staff is…read morefriendly and willing to help. Serves our community well.

I recommend signing your kids up here for after school or summer camp but in order for after…read moreschool your kid needs to go to Franklin schools

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

Jake and his team are beyond unprofessional. Jake actually smells like alcohol. One star is more…read morethan generous. He is unorganized, unreliable. Horrible experience.

From the owner: We are a growing business out of northern Rhode Island servicing RI,MA and CT we are a 2nd…read moregeneration pool and concrete service company with over 15+ years experience. We strive to exceed the expectations of our customers.

Ruben is the reason we hot tub with New England spa. he is always professional always a gentleman…read moreand maintains our hot tub to perfection. I would recommend Ruben to anybody.

New England Spas and Hot Tubs…read more NE Spas had an incredibly knowledgeable service department that went over and above to support a buyer who didn't acquire the highest end tub AND lives on a island! This issue arose because I chose to plug in my tub (how hard could it be) because hiring an electrician to come to an island by boat is difficult. Turns out, an electrician would have known to clamp the main power cord. Pulling on it over time ended up shorting out the circuit board. That's when the fun began. NESpas made sure to order the right replacement board, put me on a group chat and walked me through the installation. I clamped the power cord and it's operated flawlessly ever since. Don't go anywhere else!

Marks crew is the most timely and efficient team i could ever ask for! Not only did they show up…read moreearly, but the smiles on the whole teams faces when they show up to work really makes me feel comfortable that the job is going to get done right. I would fully recommend this team to anyone looking for any type of pool installations, cleaning, maintenance.. I am seriously impressed! Good job! And thank you.

Amazing company owner knew his stuff. He came and looked at my property line to see what size pool…read morewould fit adequately with my backyard. Him and his team installed the pool quickly without any issues. There was no hidden fees. The price was exactly what we had discussed. And we are in love with our back yard.

amazing response from the owner! came out to a green above ground pool and was cleared within…read moredays! Super helpful and went out of his way to help. Recommend highly!

Outstanding Experience with Mackillop Home Services LLC…read more Recently, I needed my pool assessed to see if it had to be completely replaced or if I could get away with just replacing the liner. The old liner had leaked and some of the sidewalls were bent--but not severely. I called another pool company to come take a look and give me their professional opinion. Over the phone, they told me flat-out that if the walls were bent--even a little--the entire pool had to be replaced. They refused to come look at it in person and quoted me around $7,000 total ($5,000 labor plus parts). Yikes! Then I saw an ad for Mackillop Home Services LLC and decided to reach out. I messaged Matt, and he called me back the next day. I explained the situation, and unlike the first company, he agreed to come check it out in person. After looking it over, Matt said the pool absolutely did not need to be replaced. He said we could simply straighten the bent walls and install a new liner--all for about $600, parts and labor included. Huge relief, and thousands of dollars saved! Matt was polite, punctual, and great at communicating every step of the way. We now have a brand new liner, no leaks, and are back to swimming with zero issues. If you're looking for honest, skilled, and reasonably priced pool service, look no further than Mackillop Home Services. Matt did an amazing job at a great price. 5-star service--highly recommended! I'll never call that "other" pool company again.

If there was a zero option I would have selected that. Worst service experience imaginable. When…read moreyou call for service you get an uninformed, unprofessional call service -- and never get a call back. Not what you expect when you drop $14K for one of these. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!!!

I've scheduled service on my spa seven weeks ago. It took two weeks for the service person to come…read moreout. New England Spas would not provide me any information on his arrival time (morning or afternoon). He then stated that he needed to order a new controller and 2 Moto Message jets. He nor New England Spas could / would me the price nor when they would be available. This Wednesday, the tech showed up with the parts. He replace the controller and the 2 Moto Message jets. He did not test either one and left. I received an invoice for over $1400 and the 2 Moto Message jests do not work!!!!! It's impossible to talk to a real person. They do not provide and estimate on the cost or time during the day. Not even morning or afternoon. They are happy to sell you a new spa, but be very careful, they have the worst service I have ever seen.

I've been coming here for a few years and have always had nothing but great experiences. The staff…read moreand the owner are very kind, always happy to help and will go above and beyond. I have been having trouble with a plant and the owner was happy to look at photos end even unpotted a healthy plant to show me what the roots should look like. My sister went to them for help a while back as well and they helped her stake her monstera. The plants always look healthy, they are knowledgeable, and it's a plus that they usually have a cat and two adorable dogs hanging out! One of my favorite spots around!

This place used to be a nice friendly place, something happened? I walked in, they staired at me,…read moreI ignored and went to look for something I was after. My husband walked in and the staff greeted him, (he is white and I am not) I didn't think much about this. Later as I walked around the shop, I noticed a young woman with glasses was kind of following me. The funniest part is that she tried so hard to look casual but she was almost waiting for me to steal something? I looked at her and said Do you work here? she replied yeees... I asked some question about plants, I found a couple of stuff I wanted to buy so I went to check out, One was still busy checking out some customer with a wagon full of stuff so I asked an older woman if her till was open. She didn't even look up at me, said the other one is almost done, pointing at the other guy with her chin.... So rude. The young casher guy was nice, putting my plants carefully in a paper bag. Later I joined my husband who was looking at some trees in the back, he wanted to consider buying high ticket item but I said no. Clearly they are somewhat against non-white people, not sure, but I definitely felt unwelcome there, I have not felt this way ever in any stores before.