Complete Pool Renovations replastered our pool this past March/April, and did and excellent job…read more The estimate was reasonable for the job offered, and the work crew was beyond any I have ever experienced on a job here. They were always on time, very careful with where they set up their gear so as not to interfere with anything we had to do, polite and respectful, and always available/willing to answer whatever questions I had, giving full explanations so I could understand all aspects of the job. The crew also cleaned up perfectly at the end of each day. David, theq owner, came daily to supervise the work and make certain it was being done to his expected perfection. We were so pleased with the final outcome that we added two additional projects which David was very happy to provide and again did an excellent job! Definitely recommend this company!!!

The WORST "expert" pool man. Joe re-did my parents pool entirely (gutted the entire pool, replaced…read moreeverything.) 1) His workers leave all their trash everywhere literally every single day. Cans and trash and food wrappers, concrete everywhere, which is my "dogs fault." 2) I have a husky that goes outside to use the restroom and there was a butcher knife right by the side of the pool. Joe said my dog took the butcher knife and placed it next to the pool. Horizontally perfect. 3) Anything that went wrong he BLAMED 100% on me, my parents or my dog. Literally never took responsibility for anything. 4) Joe DOES NOT answer the phone when he knows he did wrong. Just call him a few times and wait a couple of days. 5) Joe never gave my parents a receipt for the job, even though he said he would 4 plus times.He even had the audacity to tell me and my parents that he left the paper outside on the patio and he said that if we didn't get it, it is our fault. He of course did not leave any type of papers. Plus if he was going to do that would he not have the decency to give it to my parents' in their hands???? I know for a fact he left no type of paper. 6) Joe said I was harassing him (I am the daughter of my parents.) because I was telling him to please not mess with my parents and give them a receipt. To this very day we still have never gotten a receipt. 7) The tiles have already cracked off, including some cracks on the plaster inside the pool, leading to leaks. (he said he would come by and fix it but he didn't.) 8) Joe took down the door of the backyard (of course necessary) and literally had it on the floor after it had been raining left with all this nice wet dirt. Its ok he has no time to have it leaned on a wall by my house or out of his way. 9) He decided to go and bring his supplies (plaster,concrete,paint,tiles etc.) through the left side of my parents house which was within OUR property line, but because the older woman next door, to my parents house did not want the grass being messed with, she got really upset and told them to use the other side. BUT Joe took the initiative to listen to a woman that has no right to tell them to go through the other side. IT IS OUR PROPERTY LINE. NOT HERS. Therefore he took the directions of the older woman next door and decided to go to the right side of the property where the pool filter was connected. 10) He took out my parents pool filter machine without even letting us know and left it in the grass like it was thrown there. 11) Joe doesn't even ask or tell my parents anything about any situation. My dad had to play investigator. 12) He removed all the water from the pool onto the public street, which is illegal in Leon Valley. Lucky my parents, nor him got a violation. 13) We had gotten Joe to re-do the concrete surrounding the pool because it was shifting and if not fixed the pool would not be salvageable. When he redid the concrete around the pool he did not set up his foundation properly. Barb wiring and the wrong type of soil. (That's a whole story on its own.) 14) Left paint stains on top of tiles and had the dripping look, where you could tell it was done very quickly. If you want a guy who blames all issues on you, leaves a butcher knife outside, trash and concrete everywhere, blames a dog took everything (concrete,knife,trash) and spread it around the backyard. Then this is your man! Have your own documentation, and be willing to be outside when the workers do their job. I was never going to write a review but my dad still tells me the issues that he has and how he is getting our monthly pool man to fix them. It made me very stressed because we have a entire year of "insurance" on the pool from Joe, so anything that goes wrong he will fix. Which he never did. Seriously this is a joke. I am upset because of what he did to my parents.My parents mean the world to me, and to see them upset makes me very sad and protective. They are older and they do not need the stress of some man who gets his money and goes missing. Thank you Joe If I knew then what I know now, you would never have stepped foot onto my parents property.

Amazing experience with these guys. It was so quick and easy to work with them. They listened to…read moreall of my requests and did their best to get them done. Will definitely be recommending to my friends if they are interested in building a pool.

I initially had some questions about Sneth. He reached out to me and resolved any questions I had…read moreto my satisfaction. I had been planning to change pool service providers but, after our discussion, I found him to be fair and honest. I'll stick with him. He's given good service in the past and I expect that to continue.

Update Review: We have been using this company for over a year now. Nothing but the best!…read moreCommunication is great and consistent. Goes above and beyond to assure that our pool has everything required to function year round. Goes out of his way to remind us how to care to our pool during extreme weather and answer any questions we have in a timely matter!

Misleading information. Do not recommend using this company. I was first told that I would have a…read moremonth free to try out their services. They ended up charging me within 2 weeks. They missed one day because my gate was locked with they normally come in the morning but they came one afternoon. I wasn't home to unlock the gate. Tim them proceed to tell me this could have all been avoided if I left my gate unlocked. He offered to come later that week and did not come because "their schedule was full". When he came the following week he said he could not service the pool because the water level was too low, then he proceeded to tell me that he will have to come back and charge me $150 for having to come back and additional charge for any chemicals they add to the pool. I then asked him if he wasn't able to come back last week how does he know he will be able to come this week?? This was the problem that was caused because they didn't return any other days the previous week. I verified information from our text conversation and told him I no longer wanted his service at my residence. I feel if there is a problem a solution could have been made but he was not wanting to work with me on this matter. But offered to charge me more money to fix the problem. I also want to add that he stated I got a refund and I have not. No message came from him to verify to me that I was getting a refund. I did not neglect to include this, the information was not given to me.

Definitely do not recommend. If I could give negative stars I would. And to top it off they bring…read moretheir small children to work with them.... So yeah there's children in your backyard by your pool when you're not around.

Excelente service, Steve is very professional and knowledgeable. The price was reasonable and…read moredefinitely the best I could find being from a small town. He cleaned the pool and changed the damaged pool pump I totally recommend Steve for your pool repairs

This company did a great job sandblasting my glass tile. They are professional and clean up after…read moreleaving . I have used them before and they have done good work for me.

ETA: Fossil Creek has stood by their warranty. Please, if you live away from Spring Branch, just…read morewatch the timing of installation. Other than that, we're very happy now with our pool.

Amazing! Such kind folks doing great work for the community! Great communication, and well trusted!read more

i don't know that I have ever written a negative review before, but this situation requires it…read more Over the past 30 years I've had several pool service companies. This one is, without any doubt, the WORST I've ever had. They started off great and got my pool back to blue after the last company let it just turn green. After a few weeks, however, they quit caring and my pool has been green for weeks (maybe even a couple of months). When I inquired about it, they claimed it was because of all of the plants around the pool. My backyard is landscaped but there's nothing about it that would cause it to turn green. It turned green, in my opinion, because they didn't want to spend the money necessary to keep it blue. Ultimately, I had to fire them because their pool tech started yelling at my housekeeper and got extremely aggressive. He even made veiled threats to me. I will get the money they required that I pay them in advance even if I have to sue them. My advice: DO NOT LET THEM ANYWHERE NEAR YOUR POOL. If I could give less than 1 star, I would give them a negative 5 star rating.

Came out same day, super knowledgeable, easy to work with & reasonable on price. Helped me a lot as…read morea first time pool owner.

WOW! Have used Cody and his team for a few projects now and continue to be SO impressed! This was…read morethe largest job we've done with him to date and I wish I wouldn't have waited so long because they did a FANTASTIC job for a very fair price! They removed all the calcium build up around the pool, grotto & slide, fixed some cracking grout near the slide and along the back of our slide and then repaired and fully restrained the slide. Looks absolutely incredible! Highly recommend Cody & his team! Will continue to use him for all of our pool projects! :)

We're first‑time pool owners, and Bailey has been incredible from day one. She answers all of our…read morequestions with patience, helps us understand how to properly care for our pool, and truly goes above and beyond. She even checks in during freeze warnings to make sure our pump is running. Her support has made pool ownership so much easier and far less stressful. Highly recommend!