Buyer beware We contracted with Cole who we trusted do build a dream pool in March 2019 to date Cole has walked of the job, took our Money and took Material we already paid for and did not finish our pool Cole took advantage Of us and scammed us He front loaded his draws and took money faster then he performed the work The quality of work is poor, pool had to be gunited twice He did not finish the outdoor Kitchen , bar top, Cabana and other details included in our contract, he also left our property with holes in the yard and in a very unsafe manner This is not who you want to build your pool trust me. Over promised and scammed us by not delivering read more

Without a doubt the worst experience we have had with a contractor. We paid them $65,000 and they (Cole Smith) never finished the job and left us with an unsightly mess replete with construction defects. We trusted Smith and he breached our trust, took our money and walked off the job. We're not alone. He did the same thing to one of my neighbors and amid a wave of burgeoning negative reviews, Smith took down his Facebook page so prospective customers could not learn the experiences of his past customers. This guy had the audacity to ask me for a $10,000 advance. Everything is subbed out and their is no supervision or quality control from Westview. You will only see them when they want a check. This guy does damage to reputable small business people. read more

Westview Pools - Pool & Hot Tub Service Near Me - Boerne, Texas

See all

I struggled with the idea of writing this review. It's not my intent to ruin anyone's business, but at this point, we are at a loss with what to do in order to have our pool completed. We also genuinely hope to ensure no one else experiences such horrific treatment from company who clearly does not value its customers. There are always two sides to every story and I can generally give people the benefit of the doubt; not in this case. At least, not anymore. We contracted with Westview Pools in June 2020 (so, nearly TEN months ago). Cole Smith, the owner, was an excellent salesman -- full of promises and boasting of his years and experience in this business. We met with three other pool companies and decided on Westview based on that connection and wanting to support a local business versus one of the larger companies. Cole went so far as to imply that his pool customers were like "family" and we absolutely fell for it. Well-played, Sir. Well-played. We never in a million years anticipated we'd be at this point nearly a year later. Excavation did not begin until nearly two months later, in early August. This, after absolutely zero communication from Cole and us not having any idea that this was a grim foreshadowing of the impending doom of our pool-building experience with Westview. In that two month timeframe, I had reached out to a lawyer to determine if we had a legal leg to stand on at that point. It was concerning, but Cole eventually came around and we were introduced to Doug, our "Construction Superintendent". Doug has been our only saving grace in terms of attempting to preserve our sanity through this process, but we have also learned that his hands have been tied and doesn't get much out of Cole, either. The initial excuse was, of course, that Covid held up the process. Evidently, there was more demand than there was supply of pool construction materials and subcontractors. OK. Fine, we'll give you that. That held us over for a bit. Then it was a litany of personal/family problems Cole was experiencing. OK. Sympathy garnered. Bought him a little more time for the Hortons. We continued to remain patient and optimistic that our pool would be completed any day now. "I bet it'll be done by Thanksigiving!" "OK, maybe by Christmas?" No. We held out and held out and held out as much hope that we possibly could and gave that man more grace than any one human deserves. We're officially out of patience and officially convinced that our pool will NOT in fact ever be completed. Fast forward to today: We are still looking at a construction zone in our back yard and we're still sitting on empty promises of completing our pool. We still have pool equipment sitting in our garage that's been there since September after promises of "installing it early in order to keep your project moving", we still have piles of garbage strewn about our yard (this after I hauled off 4 giant bags of trash they left behind because I couldn't take the sight of it anymore), and we still have a very large, very messy (and very unsafe!) hole in our yard where we envisioned a beautiful pool to have been completed long before now. I held out for as long as I could in writing this review. We have threatened legal action, we have explored the possibility of reaching out to other pool companies to find out if anyone would be willing to complete at this point, we have attempted to talk to Cole on numerous occasions - with zero response. I can't even count the number of emails, texts and phone calls that have gone unanswered at this point. I'm sick over all of it. Please, to anyone researching pool companies, DO NOT, I repeat, DO NOT, contract with Westview Pools. And to any lawyers and/or pool companies who maybe want to tackle this nightmare with us - we're ready. read more

Cole Smith AKA David Cole Smith will promise you the world on what his abilities are to build the pool of your dreams. Do not trust him as integrity, scruples and honesty can not be used with his name. His work is very sub standard, full of mistakes, contractor issues (oh no employees) they walk off the job, has to change them in mid stream which leads to major mistakes. My pool is finally finished after 14 months of nothing but request after request, threatening to sue, bring fraud charges against him to move the project forward. Unfortunately I will have to bring in another contractor to fix the mistakes. I do not want him on my property ever again!! Mistakes in plumbing, even had to tear out the hot tub wall after the gunite was poured so much for the pressure check. With all the time he had to order supplies he could not supply the correct plaster. I heard every excuse in the book on workers, supply issues manufacturer cant supply etc.........Hire him at your own risk, I wish I had not. read more

company was involved in building a new swimming pool and hot tub in Wimberley Tex. The owners name is Cole. He was very slow and undependable in completing his part of the project. and did not keep the appointments that he made. I am pretty easy going and understanding but This guy would not even call you when he couldn't make his appointment. He just wouldn't show up or answer his cell phone or return calls when you left messages. He was a major hassle and I am so glad that I will not have to deal with him again read more