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    Pool Rx

    3.7 (3 reviews)
    Closed 8:00 am - 4:00 pm

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    4 months ago

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    4 months ago

    great company. always transparent and easy to work with. staff is well trained and gets everything done.

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    1 year ago

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    Whiten Pools

    Whiten Pools

    1.5
    (8 reviews)

    Run far away! I would rate zero if I could! After spending nearly $100k on a pool that took more…read morethan a year to deliver, they have continued to provide horrible customer service. Owners do not have any business savvy and clearly are robbing Peter to pay Paul. On multiple occasions I was told they can't send a crew until we make a payment...construction draws were paid in advance! 18 months after pool delivery my coping popped up (Whiten can't explain why or how) but they sent a mason to repair who completely cracked my glass tiles. No apology, no offer to accept responsibility or make it right. As a matter of fact the owners wife said I was unpleasant and accused me of not buying chemicals from them. WTF? This is what they considered to be a job well done. Seriously, the WORST!

    I didn't actually have any work done by this company ( and I never will) but I have seen how the…read moreolder lady treats people. I went into the store because Whiten Pools had been a customer of mine (but no longer). I walked in and noticed an older lady yelling at a customer. My colleague and stood about 10-12 feet away chatting (in a normal tone) about some work I needed done to my pool and my interest in speaking with Whiten Pools to help. Once the lady was done yelling at the customer, we approached and were immediately told that we were talking too loud and "Goodbye." She was yelling at that lady when we entered the store. Well, I was interested in possibly getting a new liner for our pool and also seeing about converting to Salt. Unfortunately, we are not going to give our business to Whiten Pools because of the absolute disrespect the "older lady" showed. Do yourself a favor and go down the street to Elite Pools and work with "good, nice" people..

    Creative Pool & Spa

    Creative Pool & Spa

    1.0
    (2 reviews)

    If you like being lied to, hearing excuses for not showing up, not finishing the job or enjoy…read morereading their family and friends reviews (James Hobbs is the owner and his son Chris Hobbs works for him who wrote a 5 star review) about Creative Pool & Spa then I highly recommend hiring these guys. We signed the contract in December 2019, they cashed the first installment check of $5,500 and didn't show up until February 2020. It took them until September 2020 to finish the project.(Which we had to complete with the help of Fayette County Inspection). They're not licensed in plumbing or electrical, in fact we got to know Leslie and Chris at Fayette County inspections who made them redo much of the electrical work including installing an electrical outlet which required digging a trench two feet deep along the side and back of our house which was left open for more than one week while hurricane Sally filled it numerous times as we pumped several hundred gallons of water away from our foundation and had to backfill the trenches ourselves as they never returned to complete the job. Their truck didn't start, James had a migraine, they couldn't work because it was raining (although no precipitation was recorded by the National Weather Service), Glad to finally be finished with them, what normally takes 2 months took them 9 months and our yard has been mud for a year.

    I would not use this company after what I saw based on my neighbor's experience. I watched them…read moretake over four months to install a pool! Weather was decent and didn't rain much and started job before covid-19. I could of built 4 pools in the time they did this one. We were looking for a contractor to put a pool in but would not use this company at all. They had their equipment just sitting at my neighbor's house for weeks on end. One guy would show up occasionally and for a few hours and spent more time on phone then would leave. I believe pool is still under permit as owner waiting on fence. I understand that company was very poor to communicate with the owners. I will not be using this company for my pool.

    Pool Rx - poolservice - Updated August 2026

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