I had a phone call with them about what my issue was, I was told I'd be given a phone call back…read moreabout availability or the next step and I never received any follow up.

Derrick has a wealth of knowledge about swimming pools and pool water chemistry. I am always…read moreskeptical about my pool service due to being burned so many times. But his honesty and willingness to explain and resolve my issues has alleviated my concerns. Now he just has the green light to fix issues as they arise. Only gave 5 stars because I couldn't give 6.

First of all, I am not an owner of an in-ground pool...I am reviewing their testing and…read morerecommendations. I have a 16' Intex - above ground - that I purchased at Academy. This is the first summer I have had clear water from May until August...and it's all because of the people at Anchor pools. I had been going to another pool place for water testing and it NEVER worked. I put so much money into chemicals and my water stayed cloudy, murky and all. Last summer, around end of July (2018) I started going to Anchor. They helped me clear it to a point, but then they helped me close my pool in late August. I didn't want to take it down, so they told me each little detail to do. This spring (mid-May 2019) I decided to take off the cover and start in with the work ahead. I took a sample to them, they tested it, told me what to do...and in 1-2 weeks my pool was ready for swimming and it has been that way ALL SUMMER!!! They gave me the chemical levels to make sure my water was right on target. My dog even swims in the pool with me and no cloudiness!! I used some of their products and also used HTH from Walmart. Either works, but it doesn't if you don't have knowledgeable people to help you.

The offer a free water testing and every time you go up there something with your water is off and…read morethey always say you need a chemical that you don't have i have spent well over 500 dollars in the past two to three months bc of them always saying this. Then I said something about it and the other lady was like well I don't even know why so and so sold you this you don't even need it or that much of it. Very unprofessional and don't know what they are doing.

After over a month of requesting service to replace a pump and multiple no shows, we have been told…read morethey can't do the job. We are with a home warranty company and there's no support with this company to actually assist their customers. Instead of management reaching out to us, they just canceled on us. Now we're in fear of our pool system and liner being compromised. No decency to speak to customers that have waited this long at all.

The last straw... I have been a customer of Pool and Spa…read moreConnection since 2017. I've only had issues since working with the new owner, David Hanor, on my 90K pool renovation. My 2024 reno was riddled with issues like: -Unnecessary holes being cut into my new steel walls and patched with duct tape. -The new patio roped off for smaller than in our contract. I had to show the concrete crew a copy of the contract so they would correct the square footage before they poured the concrete. Thank goodness I was home at the time! -New equipment (salt cell) being sold to me and installed without first checking to see if the power center was functioning. When the new salt cell did not work, I was then told I probably needed a new power center. -Trash and debris being left in the yard and against my house for so long that I received warnings of fines from my HOA. -My credit card being charged $2,286 for a new pump, when they quoted that it would run $1,600-$1,800. (I had to produce his written quote to back to him, and show him other pool company's less expensive quotes, before he finally refunded my $474.) -And, the last straw, selling and installing incompatible equipment that continues to malfunction. I've gone thru months of my new pool vac having pressure issues that have caused breaks in the connections and the pool vac to malfunction. I have emailed David Hanor written documentation from the Pentair website, Pentair Customer Support agents and the local Pentair rep, Don Burts, stating the pool vac and booster pump he sold me were not compatible and I would continue to have issues. David Hanor has not responded to my last email, has not replaced the incompatible/malfunctioning equipment and he has not responded to the BBB claim #23245428 that I filed in April. Mr Hanor is a friendly person and always has an excuse for everything, but it has been one issue after another. I don't want any other pool owners to go through what I've had to go through with David Hanor at Pool & Spa Connection.

Always on time, thorough and professional service every time. Aqua Blue Pools has great dedicated…read morestaff that raises the bar of expectations and meets it every time.

We paid this company to come out and do an inspection of our pool. We told them we needed a…read moredetailed inspection and what it was for, and they did the most generalized inspection did not even bother to fill the liner and see where it had bubbles and where the water was getting back behind the liner. Do not use this company for inspections. We had two other companies come out here and give an inspection and they showed things that were definitely wrong with the pool, but this company had no clue what was going on with it. Their inspection said that all looked good. With an inspection like that, I would be afraid to have them install a pool. It would make me scared that their work would reflect that as well I would be very weary.

The pool motor leaked after he changed it out. Never came back to fix it despite saying he would…read moremultiple times. Finally hired someone else who replaced the seal and it is not leaking anymore

Put in my pool. Absolutely great job. Few kinks in the system upon install. Fixed them completely…read moreand quickly. Very good experience. Would absolutely recommend. Not too many people do exactly what they say they are gonna do. But this guy does. A+++

Superb service. Installed our water heater and fixed our liner on very short notice. Very…read moreorganized and responsive both before and after the work was complete. They will be our go To pool provider from now on. This team is a must visit for your pool service needs

We purchased a home with an in-ground, vinyl lined pool and despite having had a pool inspector…read morecome take a look at things prior to closing, we discovered after the fact that the pool was losing (leaking) nearly an inch of water a day. It may not seem like a lot, but our water bill proved that refilling the pool to keep it at proper operating level for the skimmers/pump was expensive and not sustainable. We scheduled an appointment with TJ of Pool Leak Solutions and he came to our house along with a gentleman named Preston, both of whom were knowledgeable, informative and extremely thorough with their inspection. Their diagnostic testing checked both the plumbing and the vinyl liner to make sure they correctly identified and resolved the issue for us. Although I know their inspection involved much more than I can really recap, basically they were prepared with scuba gear to get in the pool (despite it being rather cold) and used a device to check the seals on all of the jets, lights and gaskets using a colored dye test. Then they pressure tested all of the plumbing to make sure the leak wasn't somewhere outside of the pool itself. They also used an electronic scanner of sorts to identify active water leaks as well as "weak" spots where the liner was becoming prone to a future leak. They were really thorough! The inspection/testing we scheduled was not only to identify the leaks but also to patch and repair them, I believe they included up to ten patches with their quoted price. We ended up having multiple small tears they patched in addition to a few of the weak spots they patched just to reinforce the liner in hopes of preventing future issues. Overall, the guys were friendly and willing to answer questions and educate us about what was going on while they were hard at work. Although nobody wants to have a pool leak to deal with, if you do I'd definitely recommend reaching out and letting Pool Leak Solutions solve your problems!

We own a 60 year old gunnite pool in Greenville which had never had repair work done. We became…read moreconcerned last summer as we watched the surface become chalky and dark places begin to show through. The folks at our pool supply place (Leslie) recommended two companies to talk with. The first company was polite but were too busy and when pressed for a ballpark number, it was astronomical. Next we put in a call to Pool Leak Solutions. The office manger took my information and I received a call back from the owner the same afternoon. He took the time to explain what was probably going on and offered two possible solutions. For a flat fee, a technician came out with scuba gear to do an in-depth underwater examination of the pool surface. Kevin, the owner, called me to talk through the issues, and decided he wanted to come see the pool for himself - again, with scuba gear. He explained fully what he found and talked through the process to make the necessary repairs. The final estimate - which was also the final price, was less than 1/2 the price given me by the first pool repair company I had spoken with. Delayed by weather throughout a rainy winter, Kevin and his team (Christy!) kept me informed of the schedule. When they started work, they always came exactly when they said they would, and did the work they told me they would be doing that day. It was a 4-5 day job, and the process, as well as the finished result was excellent. I have been very impressed with the integrity, honesty, and professionalism of Pool Leak Solutions. The pool looks fantastic. I highly recommend them. Below: The drained pool showing original damage as well as area repaired and prepped for epoxy paint. Then, the pool almost full of water after being repaired and the tile re-grouted.

I recently moved from a 5x10 storage unit into my apartment. I was hesitant when shopping around…read morefor movers since my last experience was bad. While I kept calling various companies who said they were booked. I began to really become discouraged until I reached out to this company. Right away I got good vibes just by speaking to the owner over the phone. He ask me what size unit I had and where it was going. Then gave me a flat moving rate that I approved of. On moving day I had some issues getting my apartment so I was 15min late to the unit. They were nice enough to patiently wait until I arrived. Moving started at 1pm with the help of another guy they went straight to work. They moved my stuff from the storage to the truck in like a hour. Which I was surprised because the company who moved me to my storage had three people and took way more time then that. I was so pleased because everything was finally going right. When they got to the apartment they immediately got to unloading everything. They even chatted with me a lot as we discussed my new apartment and how I could had gotten a better rate elsewhere. (if only I knew them sooner) They were really friendly which is what southern hospitality is all about. What I expected to be a scary situation turned out to be a win overall. Thanks to you two men who took your time, strength, and honesty when it came to my move/rate. I will definitely recommend people your way including me using you again. Thank you again for a wonderful experience, much love and growth sent to provide you with more work.

Dave and Mano showed up early, ready to rock and roll, we planned on it taking two hours they…read morepowered thru in 1 hour and 15 minutes. Made the load fit