PoolTown installed a heater that doesn't work and after repeatedly raising this concern and that this is unacceptable there is still no resolution 8 months later nor anyone responding. read more

Pool Town with their team were successful to complete my pool in a tough situation were 100% successful. There were challenges and arguments along the way but that will always happen with any construction job, Understand this is a Major Construction Job , not just putting in a big backyard shed. So be prepared for lots of work to get the oasis you planned. When I did complain , I have to say they came through and took care of it. read more

Tried since the spring to have someone take a look at, give an estimate, or even return a call for repairs needed to my in ground pool. HALF A YEAR and still nothing call after call. Even though Pool town installed my pool around 18 years ago I guess they just don't care. Only concern is opening, closing , and new pools. I guess they kick their old customers to the curb. I'm a senior trying to sell my house, a point that was repeated to them but they couldn't give a s$&t less. thanks for nothing. read more

I got my pool install completed nearing the end of the 2021 pool season. The process started with signing of the contract in October of 2020. This was during the whole covid restrictions and supply shortages. My experience was not perfect but given the circumstances it was acceptable. Pool town did hold up to their end of the agreement. So I can't sit here and complain about work ethic. They have a pretty good team of contractors and installers and they also did good with me when it came to follow up work. Did it take longer than expected...Yes. Were there times of frustration....Absolutely. Was it worth it... In the end, Yes it was. Now we have a very beautiful and functioning pool that my family and friends get to enjoy on those hot and brutal NJ summers. Note: Two people that really stood out from their staff were Billy Azar and Leesa DeSimone. These are 5 star professionals who did go out of their way to make things happen for me. I greatly appreciate all their hard work. read more

Our Pool Guy is out of Ocean County so he only opens and closes our pool for us or checks it all before a big party. In 2014- our cover that was over 10 years old, finally did the crash and burn and became pool cover dust, so we opted to not cover the pool during the last 2 winters. I mean, we take care of the pipes, equipment and every few days (unless the water is frozen) we remove the usual leaves and debris that get blown in. Inevitably it turns to "Swamp A** Green". This year after talking to Tyler, he suggested we head over to Pool Town to get our water tested and purchase the necessary chem's. So, after removing any remaining smoodge and leaves off the bottom and doing a final vacuum, I took a water sample to PT. Now, I usually go to another "pool shop" down the street from me, but they still use the drop -drop chemical test and I have found I have had to buy a lot of chem's that really don't resolve issue. At PT, they have a mini-lab that does total water analysis. The pool gurus here gave me the necessary chem's, explained what was needed of each, how much and why- with a complete printout and their notes, so that I don't forget anything once I get home, plus, I have a record for comparisons- and none of my question's were dismissed, they were all answered and answered nicely. Fast forward 1 week and 4 water tests later, because when you add chem's you need to wait 48 hours to test again.. MY POOL is almost 100% crystal clear. I like that the techs and office staff are all friendly, informative and actually converse with me, asking questions on whats going on with my pool and what steps I am or have taken, which I find super helpful and refreshing, so that they know how to help me get my pool in tip top happy swimming order. It's so much nicer then just walking into a store and having a water test done and then being told- hey this is what you need have a nice day buh-bye, all without getting the bottom of whats going on with my pool. I really can't say enough about PT and everyone that I have had interaction with, I believe 100% that the customer service here at PT is spot on genuine, they get to know their customers and the pools they have, because, we all know, if you own a pool, there is a lot more to having a pool than just putting water and chlorine into it and swimming. read more

Love my pool from Pool Town. Everything they promised, they delivered and then some. This is my 5th season with my pool and the customer service is exceptional. Worth every penny. read more

Pool Town - Hot Tub & Pool Near Me - Howell Township, New Jersey

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Pool town did our pool two years ago. To say it was a disaster is not enough. They did not abide by our contract which stated when delayed "X" amount of time you should get a certain amount of money back for each week that it is not completed. They blamed everything on covid when in reality It seemed they took on way too many customers during a time of uncertainty. When making such a huge financial decision to have an in-ground pool put in customers rely on honesty and abiding by a contract. unfortunately that wasn't the case for this company. every person we spoke to had a different reason/story for not showing up when they should. Which was often! Ultimately they built us a nice pool but the amount of time it took..the stress it caused...and the constant back and forth of excuses was out of this world. read more

Met with Dino two times and he has given me a thorough education of the pool repair process. He is a gentleman and an expert with passion for his work. Amazing customer service. I would highly recommend him and his company's services! read more

Our experience with pool town was horrible. Signed contract in oct 2019. Got our permit feb 2020. It is now July and cant pass inspection because the trenches are not filled properly, and we just keep getting the run around. Communication, customer service and there process is just simply terrible. They will drag there feet because you have to pay in phases and the pool is paid off before the work is completed. They also subcontract,so you dont know who is coming to your home and it takes weeks at times because you rely on there Reliability.They dont confirm appointments, they make appointments and dont show up. Bottom line you will just be a number, they keep signing contracts and cant finish the work they have to complete. read more

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Since my initial review, I was contacted by the owner of Pool Town to try to make my experience better going forward. And they did that as promised. The rest of the process was very easy and Pool Town went above and beyond to make sure we were taken care of. The pool is beautiful, works great, and we have gotten alot of compliments on the stamped concrete Pool Town poured and the cantilevered edge that came with it. I would recommend the upgraded LED lighting. Its beautiful at night and the perfect amount of lighting in the pool to really make it pop. If I had to do this all over again, the headaches in the beginning were well worth the result. read more

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Would like to thank the entire team at PoolTown. Carl, Brittany, Kait, Maria & Kait for there professionalism on making my pool experience perfect. I purchased my pool in September of 2017 and now have a 100% completed, beautiful 19 x 35 salt water pool in my yard. It is obviously a big decision to spend that type of money on an investment into your property. But I can say that I'm 110% happy with my choice thanks to PoolTown. Of course as with anything with construction and engineering there are always problems that arise but I was always confident that PoolTown truly had my best interest in mind. Working in the service industry myself I can understand the issues that present themself during the process of any work. PoolTown was always a step ahead in making sure all of those issues were minimal and handled properly. I would 110% recommend them for anyone looking to install a pool in there yard! Thanks for the great work and experience to everyone at PoolTown! Sincerely, Kyle F. read more

My wife and I had been dreaming of a backyard oasis since we moved into our home in 2004. Our backyard is on a bit of a slope so we weren't sure if a pool was a possibility due to the costs and work involved. We shopped around, but pool town was definitely the best choice. They made our sloping waste of a yard into a 5 star resort! I'm not going to lie, every construction project has its moments but pool town's customer service staff were there to answer every question we had. I would definitely recommend them for any pool needs. read more

If I could put negative stars, warn every potential customer or put up flyers I would. Consumers need to be aware of who they are dealing with. The experience with pool town from start to finish was absolutely horrific. I have never worked with, communicated with or experienced such disorganized and unprofessional individuals. Our permits were approved and completed June 2021 and our pool was completed finally by June 2022 an ENTIRE year later (which was blamed on covid even though their contract says they refund $ for every week delayed after permitting). We basically paid 45k for a vinyl liner and hole in the yard. All the other labor and costs were on us. We do live on a hill and hit rock and they immediately charged us an additional 10k without a manager on site to even explain. The 10k didn't even cover removal of the rock, which they added until we brought in our own machine which finished the job in 1 1/2 days. Their staff rarely answers the phone unless its to receive a payment and the general manager only came to our site 2 times during the entire year span since the project started, always with an attitude and never replying to our calls, instead sending nasty and unprofessional text messages. Every phone call was ignored or rudely answered. We agreed to pay the additional fee due to the rock and soil considerations for our location however they continued to nickel and dime throughout the remainder of the project. Trash was left on the property for over 6 months and I made several attempts to ask them to clean it up. In the end we had to remove the debris ourselves, yet every time they came they had time to put up a pool town sign on our property. Trying to get them to install the final railing and show us how to even set up and use the pool was also painful. Note to anyone who is looking for a good pool company, this isn't it! read more

Pool Town was the right choice for our new pool. The quality of the construction did not compare to other competitors and the price was also competitive. End to end I would say the experience was positive and carefully planned. They kept me informed through the whole process and now we have a beautiful pool to enjoy for years to come. read more

Pool Town just finished constructing my beautiful new inground pool. It took a little longer than I expected but every time I had an issue Pool Town was on top of it and fixed it. I want to give a special shout out to the General Manager Antoinette who gave me her personal cell phone number and who resolved all of my concerns with ease. The final product is outstanding and everyone they sent to my property was courteous and respectful. I would recommend this company to anyone looking to put in a new pool. read more

if I could give zero stars I would. 2 out of three lines have failed within 5 years. lost many trees because of this. pool town was a nightmare from the start of construction and their ineptness has haunted us since. avoid these scum bags if you can. don't get me started on the install as that was a complete pain and now a few years past their workmanship is crappy at best. has cost me thousands fixing what they installed. read more

Pool town did a wonderful job. You hear these horror stories of things being backed up but they were completely true to their word as to when everything would start. Make sure you truly understand the contract so you do not get surprised with any additional costs. They work with subcontractors and we were lucky that they all performed as expected. We were impressed with their concrete sub. Their staff was receptive to questions and calls. They transfer you to different sections of the company depending where in the process you are. They were clear and patient. Further, their costs are reasonable. I would absolutely recommend them. It is rare I ever provide a review but felt the need to do so here. read more

Cant say enough about the customer service here. We were looking to get an in ground pool for our backyard but after some inspection we found out we couldnt in fact put one in. We talked with Chris C. at pool town and they designed one of the nicest above ground pool for us. It was incredible since we thought we would be able to get a pool that fit our needs. My family was ecstatic and they really did a great job of working with us and making it happen. In the end we were very pleased with the whole experience and have recommended family and friends to pool town. read more

I make BIG BIG mistake picking this pool company. Nothing but delay and excuse. COVID this. COVID that. They good at cashing checks. I feel like big sucker. I tell wife they bite off more than they can chew. Cause reviews seem good. Me now think some reviews fake. read more

Pool Town did a great job on the installation of our pool and we have been extremely happy with the service we have been provided. I would definitely recommend them for your new pool installation. read more

Used pool town and so disappointed. The one thing we wanted is a sun pad so we can place lounge chairs in the water. Most lounge chairs require 6-9 inches of water and once the pool was built we got the sun pad area with 14 inches. Cant even fix this nor find chairs that will work. Complete waste and when we called them they said "oh well". The led lights were installed only on one side we did not realize it as who could possibly think the lights would not be on both sides. The entire experience from start to finish was horrible. Not to mention we had to pay extra for engineering plans as they submitted wrong ones for the fence. Would never recommend them. read more

Everyone was a pleasure to work with and make a hard process fairly easier. I need to make special shout out to PAT and MATT. These guys were very helpful and knowledgeable on how to work and maintain pool. They even gave me attention after hours when I had question on stuff they went over already. Not something they had to do and I truly appreciate them because being a first time in ground pool owner is pretty overwhelming! read more

I feel it best to write a review after time has passed. I have had my pool for 4 years now. It's a 30 by 16 vinyl built in. I am always honest in my reviews, I believe that the potential customer has a right to know how not only about the initial purchase and install, but how, after a few years, the customer service and product they sell stand up to the rest of time. I have to say that my initial purchase went really well, but they after 4 years of ownership, the pool is outstanding. The quality of the materials are superior and they still look as good as the day I purchased them. I do recommend that you purchase the better pool liner, construction material and any product they sell that comes with the 25 year warranty. It is well worth the extra Monet. Time moves fast and it's always better to spend the extra money to have the comfort of not worrying about replacing things. I am so happy with my pool, and very happy with pool town. I use Excel pool service which is a part of Pool Town. They are great. I 100% recommend this company. read more

We enjoyed working with the staff at Pool Town. They helped us design the perfect pool and deck. When designing your pool do not skimp on the deck, less is not more when considering how much space you need for deck furniture. The pool is beautiful we chose the dolphin design for our liner, and the grandkids love it. If you are thinking of getting a pool you can't get a better company than Pool Town. They were professional and informative during the entire process of putting in the pool. Don't wait to get your pool it takes several months from start to finish. So if you are planning to swim in your pool this summer you should plan to get your pool soon. read more

Have divots in my new Pool and PT can't fix it for 26 days. Also won't refill the pool for me. Terrible way to treat a customer who hasn't even been in the pool yet (was built November 2017). read more

Pool Town - Divots in my new Pool ... trying to get PT out to fix but the are extremely busy and couldn't schedule me for 26 days. - Hot Tub & Pool Near Me - Howell Township, New Jersey

Very happy with our pool from Pool Town. While there were some bumps in the road, the final result is that we got a quality pool that we feel will last a long time. The construction of the pool and the warranty behind it were very important to us. We are 1 house off the bay, so we had to make sure that the pool we picked would stand up to the harsh environment. The staff at Pool Town were great to work with. I can be a very difficult and fussy customer. With major construction you always run into snags and delays, but every time there was difficulty, Pool Town did take care of the issues. Leesa was a great asset to get me in touch with the right department to take care of all of my concerns. Being close to the water, we knew we were going to deal with ground water issues and the excavator (Jimmy) worked real hard to get the job done with the least amount of pain, even when they uncovered an old septic tank. Throughout the entire construction process, Maria was always quick to respond to my (many-many) emails and calls, even after hours! I handled the heater gas line myself and Shanna helped me with the permit process and make what could be difficult, very easy. My Salesperson, Billy from start to finish was a pro. Day, night, weekdays and weekends if I had a concern I would text or call or email him, and he ALWAYS responded. In the end it was a long process, but ultimately got the pool we wanted, the backyard looks great, and now we can enjoy. Sal Morrongiello Toms River read more

What an awful experience I had with this company. The salesperson was great and did his job but it was all downhill from there. The excavation company tried to charge thousands of dollars for the removal of the dirt even though the contract said it was included. Once the pool was completed, it was determined by the survey company that the pool was within the set backs allowed by the township. Pool Town stated they would apply for any variances but they have not provided the township with adequate paperwork to get the process moving forward. This have been a less than enjoyable experience and has been ongoing since May of 2019. read more

The pool came out very nicely. We did hit some bumps through the process, maybe a few more than expected but since the pool has been in Pooltown has been very helpful and their service has been prompt. Christos does a good job managing customers and Lisa is extremely on point on the construction side. We probably had more issues than other customers due to a transitional period they were going through, but on the end of the day the pool is great. There will be some additional costs, if suggest anyone looking for a pool to do their homework and make sure they know how the process works. read more

The worst service. We got priced out for an in-ground pool and paid all of it upfront. And they said the whole process would be complete within 3-4 weeks. Of course it was not. At the end, we had to pay an additional 15,000 for services and upgrades - that they didn't go into detail prior. If you do go with this company - make sure you know the exact measurement you are getting - and realize its much smaller than how they advertise (i.e. the concrete in inches around the pool, the size of the water fall). They also dont remove the dirt - thats an additional charge otherwise the dirt will justbe left there - they wont tell you this until the very end. worst service Ive ever had to deal with. con artists. read more

Sorry but they are horrible . From start to finish a total mess . Months of calls , weeks of repair work to my yard from them and let's not mention all the hidden costs that came up . Finally went there in person with everyone from sales , install, cs and owner in one room and let them have it in person . My neighbor didn't listen to us and had the same issues so do yourself a huge favor a find another company . This company is just beyond horrible . read more

After meeting with the salesperson and deciding to take the big step of installing a pool, we have been less than impressed. Customer service is definitely lacking, no one keeps you informed of the "next steps" and according to their subcontractors I am not the first customer to say that. Calls to the main office go unanswered/unreturned no matter if you are calling the salesperson, pool boy or construction office contact. Thank goodness for Laura who handles permits, she seems to be their shining star. Look at reviews of other companies before you commit. Customer service on such a large purchase should be top notch...but not so far... read more

Worst experience ever. We have installed 2 pools in previous homes so we are not new to the pool install process. Be prepared to manage a series of subcontractors all looking to shortcut and tack on upcharges. We signed our contract in Aug 2017 and we are still dealing with these guys AND we don't even have our final permits. And to add insult to injury after paying nearly 20% more than our contract agreement we are now being harassed for $130 balance with interest! A balance they cant even line up to our contracted payment schedule. Do your homework and whatever you do don't hire Pool Town. read more

Pool Town installed our inground pool in the fall of 2015. From their sales department to construction department and the retail department everybody is always friendly, courteous, and most importantly on time with there timeframe before during and after construction. We had a very good experience. I would highly recommend Pool Town to anyone wanting to install an inground. read more

I have had a Pool Town pool now for 10 years while my friends pools like they are falling apart my pool looks like the day it was put in I have been in the insurance business for 32 years I have a huge referral network and Carl the salesman is part of it.I will continue to recommend him for their competitive pricing and the quality of product that they use that's why I give them a five star rating. read more

We bought our pool and hot tub from pool town. We started losing water and called pool town for help. We received no return phone calls for weeks. After a month my husband finally spoke to someone who was rude. We did the tests they recommended and called them back. We asked that someone come out and inspect the pool. They again were rude and insisted that we do more tests. They were completely uninterested in servicing their product. They were rude and argumentative. I would NEVER buy anything from Pool Town. read more

I just had a pool installed by Pooltown and from start to finish they were a pleasure to deal with. They did what they said they were going to do and completed the job without any problems. The staff is knowledgeable and are always available to answer any questions you may have. Rob from NJ read more

Pooltown was the absolute worst company to deal with, they installed my pool and they were all about the sale only!!! They used multiple subs to install the pool and none of them seemed to know what they were doing! I was using pavers for the surrounding area of the pool and they backfilled it with stone and tree limbs telling me that that was not gonna create any issues whatsoever. I just had a major issue where the liner ripped away from underneath the stairs that they installed, and they tried to tell me that it was because of hydrostatic pressure. I researched this situation and I was informed that the liner should've never pulled away from the stairs unless if it was installed improperly. I would never suggest anyone to use this company at all! You should definitely do some research regarding their product before you make a foolish decision of using them! read more

The worst customer service in the industry. Its been 9 years trying to get someone to come to my house and look at my problem. I either get I will call you Monday of someone will be in touch next week. My problem is to long to get into just remember I warned you stay away from pool Town. They are LIARS and once they have your money you will never see them again unless you dumb enough to have them open or close your pool. The cement contractor is the worst If you don't pay top dollar for extra work he will do a poor install. It will now cost me around 10K to fix his mistakes that's if someone doesn't get electrocuted first. Look around their are far better pool company's out there do your homework. read more

In the middle of an installation now. It's a disaster. I'm not complaining about the delay due to COVID (Was supposed to be Memorial Day completion), what I am upset about is them delaying a liner install cause another portion of the payment isn't there when they want it. We don't live at the house where the pool is being installed. I emailed Maria the construction manager Monday and there was no mention of the check. "We are supposed to know about it." They already have $50k but won't install the liner until we get them another $12k. And this is only a small portion of the issues that have plagued us since the initial sales call. Delay after delay for no reason. Don't use pool town - you will be disappointed. This additional delay is the straw that broke the camel's back. I'll be back to finish the list of complaints once the pool is in...if it ever gets done at this point. What we thought was going to be an epic pool turned out to be an epic nightmare. read more

We purchased an in-ground pool from Pool Town in 2016 and have enjoyed two summers of carefree swimming. Its better than going to public pools and beaches which can be crowded and dirty. Excellent experience from the initial salesperson contact, to the final touches by the contractors. Every step of the pool building process was seamless. Would hire them again if I ever have the need to buy another pool. read more