For decades we'd tried to get someone to drill a well on our property to replace our 100 year-old…read moreshallow dug well. Everyone said there was no way to get a rig onto our steeply-sloped lakefront lot. Finally, E Garrity rose to the challenge and arranged to bring in the equipment by barge. Permitting and planning took some months, but once the work started it was done in four days, only one of which was drilling. Garrity staff were professional and courteous throughout the entire process, and we are overjoyed to have clean water at last.

I rarely leave negative reviews, and what makes this especially disappointing is that I once gave…read moreE. Garrity a 5-star review. At the time, I trusted the company and continued using them for several years after purchasing my home. Over time, however, I began to question the pricing of the services I was receiving. Recently, I hired another professional who reviewed my system and informed me that I had been paying for "water softening" services despite not having a water softening system installed. That discovery caused me to take a much closer look at the services and costs I had been paying for over the years. My most recent interaction was the final straw. I called simply to ask about the cost of replacing the UV filter bulb and replenishing the calcite/neutralizer media. Rather than receiving a straightforward answer, the representative repeatedly spoke to me in a condescending manner, saying, "Let me explain your service and how we work." I was not asking how the company operates. I was trying to determine what the total cost would be and what I had paid previously, since I did not have my old invoice in front of me. Despite asking several times, I never received a clear answer regarding my prior charges or what my expected total cost would be. Instead, I was repeatedly told that the bulb cost over $200 plus additional service charges. When I eventually stated that I would probably use another company, the response I received was simply, "That's fine." Customer service matters. Transparency matters. Respectful communication matters. Unfortunately, based on my experiences over the last several years, I can no longer recommend this company. While they may have provided excellent service in the past, my experience has been one of inflated costs, poor communication, and a lack of transparency. When friends, neighbors, or new homeowners ask me about water treatment companies, I can only honestly share the experiences that ultimately led me to find another provider.

while doing a small remodeling project we came to the job and didn't have any water. I called the…read moreplumber thinking we did something wrong. he gave me Bills number. He called me back in five minutes and was at the house an hour later. He and his helper replaced the pump and by the end of the day we had water. excellent service and communication

I had all kinds of problems getting my system to pass inspection. After I called them and told them…read moreit didn't pass inspection, they came out and wouldn't stop working on it, until it passed. I am very pleased with the work they did, and I want to find the review that I posted that was not good and replace it with this. They did a great job.

Called on a Saturday evening with an emergency. Was met with bad attitude and told to call back on…read moreMonday. Why it is advertised as 24/7 service? I don't know. I didn't call back or bother to give them my business because with attitude like that they don't deserve it.

Sanitrol did some work at some else's house on my street. They drove onto my grass when pulling…read moretheir trucks out and ruined the grass and compressed all the dirt down with tire marks. I caught the whole incident on my Ring camera, and they have not been willing to do anything about it.

I have used the Maybeck's service for at least 20 years now. Chris (Art's son) handles the business…read morenow, don't remember when he took over, but service is still excellent. They are very reasonably priced AND very accommodating schedule wise. They always clean up nice after they are done, nothing for you to do in the process. SHELTON, CT

Chris is a very honest guy. I recently called for a pump out and Chris was quick to remind me that…read moreI wasn't due for a service for another 2 years. I try to keep on top of these things but he recommended that I wait. Now that's honesty.

I told him I needed someone to install a dishwasher, explained 2X that's what I needed. He said he…read morewould come to do so in a few hours, had to call him close to the time to confirm, only then he said he was delayed. When he finally came to the unit, he said to my tenant that he doesn't do dishwasher installations. He wasted my time (and his). Not sure why he showed up even though I explained to him 2x I needed someone to install a dishwasher.

While they did take care of the problem which was a clogged toilet, the guy that came out left my…read morebathroom a gross mess and I had to reattach my toilet myself as he did not do it I didn't expect it to be a clean job but I also didn't expect the level of mess left behind and for the job to be left unfinished. Who takes off a toilet and doesn't reattach it?.

Excellent dedicated professional technicians. company stands by their work and could not be nicer…read moreto deal with.

We had a frozen intake pipe from our submersible well pump. Travis and Chris did an incredible job…read morefinding where the pipe came into the house and were able to get the water flowing again Apart. Barlow is the best!!! John and Nadine Savage

Jesse is the best septic inspector and servicer in the state of Connecticut. He operates like a…read moretrue Mom and Pop which is what I love! His service is exceptional and price is reasonable. His skill is far superior and he's the nicest person ever, kind and professional.

Jesse is the best. I am a realtor with Coldwell Banker . I have been using east coast for many…read moreyears for septic inspections. Honest, reliable...

Words cannot express how grateful my family and I are for Gary Franco and his team. On my drive…read morehome from work on a Friday night--right before one of the coldest nights we've had in years--I got a call from my wife saying our heat had gone out. I immediately pulled up Google and started calling every company advertising emergency service. After leaving message after message, I finally reached a company that wasn't familiar with my equipment but highly recommended Gary. Feeling pretty discouraged at that point, I called the number--and was relieved to reach an actual person who listened with empathy, gathered the details, and relayed everything to Gary. Despite being at a family game, Gary came out that night, diagnosed the issue, and gave us guidance on how to keep our pipes from freezing overnight. Early the next morning, I received an update that the needed part had been found. Within an hour, a team arrived and repaired the system. Given the forecast--temperatures staying below freezing for the next 10 days, 10-20 inches of snow across the region, and nearly 200 million people under a winter storm warning--there could not have been a worse time to lose heat. Gary and his team had never met us before, yet they treated us like family from the moment we called. It goes without saying that we will be customers for life. Thank you again to Gary and his entire team. They have earned our highest recommendations and saved our house.

I was thoroughly pleased with the service from Gary Franco's Plumbing. I had an issue with one of…read morethe bathtubs having no hot water. They were scheduled to come out between 1:00-3:00. And arrived promptly at 1:01!!! Both plumbers were very friendly and seemed knowledgeable. After a quick look, they were able to ascertain the issue with the lack of hot water. As they didn't have the part in their truck, they left to go back to their office to get one. And as such, they were back within half an hour, part in hand, and able to complete the job. What service! Highly recommended.