We are new, very inexperienced pool owners. Another company had been taking care of our pool and…read morecharged us over $1500 for two visits to open the pool. Because we knew our pump needed replacement I got an estimate from the old company for over $2000. A friend recommended Pools and Spas so we got a second estimate for the exact same pump= $1500. Pools and Spas was a couple of weeks out for installation but because our old pump was leaking, they managed to fit us in after hours and we couldnt be happier. Staff was friendly and helped educate us and their prices are certainly more competitive than our old company.

We ordered a liner for our pool 7 months ago!!!! Still no liner and no explanation!!! Then I was…read moretold to STOP calling them to ask about it....even though they had my $1,000 deposit. I stopped payment on my check, went across the street to Sunburst Pools and in 3 days had a new liner for my pool!! I would not recommend doing business with them.

Started working with Fox in Oct 25, I had issues with the pool walls. They came out and assured me…read morethey could fix the problem. After multiple missed scheduled appointments and return calls from Fox, they returned in early march did some measurements and again assured me to fix the problem and that I would be first on the list for the repairs. After multiple unreturned calls, I found another company to do the repairs and will not be able to use my pool most of this summer. I DO NOT recommend this company!!!!!

They came in and solved a ton of problems the prior pool installer caused. They were so refreshing…read moreto work with. High quality, genuine, and great communicators. Very grateful to have found them.

Our experience was terrible. We had a non working hot tub and the techs came out 3 different times…read moreand were still not able to fix it. We lost $1,900 and didn't have a working hot tub. We ended up using Ohio Spa repaid and it was fixed right away. We had a service tech, text me, complaining about me and when I responded, he said it was meant to go to the owner. The owner did not seem to care at all about our frustration. We were not aware of being charged more each time, until we got our credit card (just kind of assumed they would come out and fix their mistake). I will continue to share this story with anyone who will listen, as it was very stressful (the person who referred Rainbow Hot Tubs is no longer using them either after this experience). I shared on social media and it sounds like a number of people were not satisfied with their service either.

This is the third spa retailer I've purchased spa chemicals from in Columbus, and I'm…read moredone shopping around. This the friendliest, most helpful, and most knowledgeable place I've been to. Honestly, it's the best customer service experience I've had in any retail establishment in Columbus in ages. They helped me get up and running with a new Frog2 system. I wish I'd known about them 3 years ago when I bought my spa. Just great folks. The store has a family-owned business vibe. Highly recommend.

15 years of fantastic service. Quick,Easy to deal with. Can do attitude…read more Randy and Ryan are my go to pool guys.

Absolutely amazing group and service!!!!! Reached out for help and had immediate communication and…read moreresolve. They did not install my pool however still jumped in to help me when I needed it. Great company

This company has better service than anyone else in Columbus. They actually wanted my business and…read moretook care of me. Had an emergency ,they fixed it in the same day and it was a very reasonable price also had parts in stock. 5 star communication and 5 star service. Thanks guys

As we said it's 3-5 business days from last Wednesday. Let us know when the 5 business days have…read morepassed if you do not receive." Please read carefully I believe you misunderstood the email, 3-5 business days from Last Wednesday (9/20), email sent on (9/26). Did your mailman come before 9:00AM on 9/26 when you sent this message initially to us? The 5th business day was 9/26 and Key Bank guaranteed it would arrive that day in the mail. As I said, 'Let us know when the 5 business days have PASSED' (that would have been the morning of 9/27). You did not reach out again until 7 days later (10/3). I have sent proof of another check being sent out, and have attached again. Would you like us to come to Mexico to deliver the cash or should we leave cash at a house where we know the account holder is currently not there on vacation? This is why we send checks through our bank so we have full accountability and records, we do not deal with cash.

Great service and efficient without overcharging you. Called them for my pool liner repair. They…read morecame out and reattached my liner quickly and efficiently. Thanks so much!

this is the best pool cleaning service ever!! my pool is always clean . quick and spotless…read more ESPECIALLY miguel and carlos cleanings! love them

The owners are knowledgeable and helped us clearance awful yellow algae problem. They're always…read morehelpful.

Clearwater Pools is very knowledgeable about pool chemicals and equipment. Their employees are…read morevery friendly and the prices are Very good!

Wow what a great service. I had been looking for a while and just could not find anyone wanting to…read moredo the job. I got a hold of Kevin's Pool Service. He came out took measurements. Gave me a quote and was able to do before pool season opens in Ohio. Kevin had a crew of excellent friendly workers for the tearing out the old liner and replacing the new liner. There was a crease created at the end and Kevin came back the next day and removed it. Not sure how he removed it but magically it's gone. Great job!! I would definitely recommend them