My husband went there yesterday for some gaskets, said the woman that helped him was AMAZING! We…read moreneed to replace cartridge holder and pump end if season, so I know where we will be going

Great place been going here for years. Always helpful and usually have what I'm looking for…read more Times are hard these days for small family businesses, give them a break & try & be understanding, life's not always a beach.

Purchased our pool here. Great service and great variety of pool supplies. Would recommend.read more

Last weekend my16ft Intex was cloudy, algaecide wasn't working, and I was getting super frustrated…read more I had watched all the YouTube videos, asked everyone who had a pool there advice etc. Finally broke down and took a water sample up to Pool Town in Taylor. The girl at the counter was honest right away and said let me get Jeff maybe he can help you. Jeff is the Manager and he went above and beyond to help us get our pool in tip top shape!!! He knows his stuff. He helped me pick out the right products, gave step by step instructions of what I needed to do. He even gave me his contact info in case I had questions or problems. My pool is beautiful! Crystal Clear and clean and the family is swimming!!! I was literally going to drain the whole thing and start over! Thank you Jeff and Pool Town!!!! If your struggling with your pool go here- ask for Jeff!!!

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

Initial service 8-4-25, here we are 11-11-25 - 3 months later, 4 service calls later with various…read moretechs, and I still have an inoperable hot tub with 2 gaps at the filter.... but they're still "waiting on a part" from Dreammaker........

These guys are great. They have helped us out with some random issues, give us suggestions for the…read morechemicals and offer discount cards for frequent purchases.

We love our new hot tub! We chose Hot Tub Outlet because it is a family company. You can see from…read morethe reviews that they will stand by their product and their service.

We purchased a Celtic hot tub from Sunny's last summer. Great experience with Carl who handled our…read morepurchase. He listened to our needs & found the petfect tub. We had an issue this spring & Sunny's handled everything regarding the service call for us. We are very satisfied customers!

How do I leave less than 1 star? Cashier hates her job and should probably be working at the…read moreSecretary of State. She clearly enjoys making people wait and is rude and condescending. I'll be taking my business Masserant's.

First time calling to schedule to get my pool installed was told it would be 1-5 days to get an…read moreestimate and 2-6 weeks after that to be installed. Horrible customer service!!

From the owner: Custom Designs and Quality Construction…read more Arrow Pools is a full service pool Contractor, Builder, Dealer, Service provider and pool maintenance company.

A Cut Above the Rest: What truly sets Pool Town apart is their exceptional customer service. The…read moremanager Chris is exactly what great customer service is!They go the extra mile to ensure complete satisfaction. Chris went above and beyond by recommending various types of pool options, accessories with absolutely NO PRESSURE! Highly Recommend Without Reservation: If you're looking for a pool company that delivers exceptional service, top-notch quality, and outstanding results, look no further than Chris at Pool Town. We wholeheartedly recommend them to anyone seeking a dream pool experience.

Great prices on pool covers, pumps and chemicals. This is my…read morefirst stop, always.

2017 Update: After much discussion and several visits, we…read moredid receive a refund for the "extra electrical" that their subcontractor charged us on the spot, for electrical that was already included in our contract with Midwest. We also received a refund for the drainage repair we paid for after the Midwest workers crushed a large PVC drainage tube and then covered it up without telling us. Product-wise, we've been happy with the fiberglass pool. Granted, we've only had it open for one season. We also invested in a power cover, and although we're happy with the added level of safety, I'm a little concerned with the quality of the actual mechanics. We'll see how long it lasts. Here is some advice if you're planning on going with Midwest: 1 - Ask for a name and number of the Midwest employee that will be overseeing you're entire installation, and make sure they're at your house when the subcontractors are working. Most of our issues wouldn't have happened if their subcontractors were properly supervised by a Midwest employee. After all, that is what you're paying Midwest to do. 2 - Get everything in writing. Even if it's for something small. The labor to close our pool was already covered by an addendum, but we had to prove it on three separate occasions.

After thinking the same thing as a bunch of you that Midwest's service is horrible and complaining…read morebecause they never come out when they say they will.... I've had my spool for 3 years and true, i've had a few problems. Leaks, Heater broken, learning daily management, opening, closing... Then on Sunday of Memorial Day weekend, the owner, Scott, came over twice and personally repaired our pool heater. I think that they're doing the best they can but fiberglass pools are still fairly new and they're learning as they go along. He also has problems keeping good workers. There are not many other dealerships out there that are any better. So, if you want a fiberglass pool and you've read all the reviews and you get challenging service, then you're taking that risk. You can always pay more for a gunite pool from someone else but who knows if you'll get any better service. For the owner to come out himself this past holiday weekend. I think that says a lot and that he's making an effort. Let's all maybe try to be a little more patient and reasonable. I will still buy my next spool from them! Because when it works, it's Amaaaaaaazing~

When I visited the Taylor store I was on a search to find one particular accent chair I previously…read moresaw in Ohio. Larry was my salesman and he was helpful. He was pleasant and professional. He wrote up the order, scheduled the delivery and offered assistance. I values he was not to pushy but still provided the attention I needed to secure my purchase and return to work as I was on my lunch break. Following my purchase there was a slight mixup with my pickup items, however Larry offered to resolve and apologized for the inconvenience. What a great guy! Thanks for trying to resolving my issue and delivering great customer service.

HI. This is about Bob's as a company, not the individual store. I spoke to a manager, Steven,…read moreabout rescheduling a delivery and he was so rude. I cancelled my order. Go to Gardner White for better service.