Purchased our pool here. Great service and great variety of pool supplies. Would recommend.read more

0/5 worse customer service I've ever experienced, First off I came in 20 minutes before closing…read morejust to get a test done on pool water and to look around the store since it was my first time ever coming. The Owner/manager was behind the counter and yelled for a employee like what are you doing? Was very short and didn't even say hello when I was walking around. As soon as the employee comes he's just walking on the phone no care. Very short. As I started walking around and still have 17 minutes till closing, the owner/manager and employee behind the counter was making fun of us for walking in so close of closing, saying it loud enough for us to hear. Never coming back again. Zero value at this place. I recommend no one going here this place needs to leave!

Four years ago I decided to buy a hot tub. I did my research on the internet and then went to the…read moreSuburban Showplace for the Tub and Spa show. I talked to probably every vendor there. I chose Glenn because he answered every question that I had. He was a local vendor and available for any follow up service that I may need. He sent the electrician to my house for the electrical work. The next day Glenn delivered my hot tub and the electrician came back to do the final hook up. Two years ago I decided I wanted the cover turned so that it opens in another direction. I called Glenn and in a couple days he was there to fix it the way I wanted it. I've had a couple minor things happen and when I called Glenn he walked me thru the problem over the phone, no service call needed and no charge. April 2020 my hot tub has been cold for about a month. I think the heat pump went out. We are in the middle of the Covid 19 pandemic and the store is not open but I called anyway and left a message. Glenn called me back within an hour. I just wanted to know how much a heat pump costs. He asked me what it said on the display and when I told him SL he said there's nothing wrong with my pump that I had put the hot tub in sleep mode (you can stop laughing now). So he told me how to get it out of sleep mode and it's working fine again. I can't say enough about the excellent customer service I have received from him which is probably the most important part of the whole purchase. So if you are looking to buy a hot tub do yourself a favor and go see Glenn. You won't be disappointed.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

These guys are great. They have helped us out with some random issues, give us suggestions for the…read morechemicals and offer discount cards for frequent purchases.

We love our new hot tub! We chose Hot Tub Outlet because it is a family company. You can see from…read morethe reviews that they will stand by their product and their service.

We purchased a Celtic hot tub from Sunny's last summer. Great experience with Carl who handled our…read morepurchase. He listened to our needs & found the petfect tub. We had an issue this spring & Sunny's handled everything regarding the service call for us. We are very satisfied customers!

How do I leave less than 1 star? Cashier hates her job and should probably be working at the…read moreSecretary of State. She clearly enjoys making people wait and is rude and condescending. I'll be taking my business Masserant's.

First time calling to schedule to get my pool installed was told it would be 1-5 days to get an…read moreestimate and 2-6 weeks after that to be installed. Horrible customer service!!

From the owner: Custom Designs and Quality Construction…read more Arrow Pools is a full service pool Contractor, Builder, Dealer, Service provider and pool maintenance company.

A Cut Above the Rest: What truly sets Pool Town apart is their exceptional customer service. The…read moremanager Chris is exactly what great customer service is!They go the extra mile to ensure complete satisfaction. Chris went above and beyond by recommending various types of pool options, accessories with absolutely NO PRESSURE! Highly Recommend Without Reservation: If you're looking for a pool company that delivers exceptional service, top-notch quality, and outstanding results, look no further than Chris at Pool Town. We wholeheartedly recommend them to anyone seeking a dream pool experience.

Great prices on pool covers, pumps and chemicals. This is my…read morefirst stop, always.

Steve Curto & the team at Midwest did a fantastic job creating our dream backyard. For such a big…read moreproject, the process was drama free & we couldn't be happier. I highly recommend them.

2017 Update: After much discussion and several visits, we…read moredid receive a refund for the "extra electrical" that their subcontractor charged us on the spot, for electrical that was already included in our contract with Midwest. We also received a refund for the drainage repair we paid for after the Midwest workers crushed a large PVC drainage tube and then covered it up without telling us. Product-wise, we've been happy with the fiberglass pool. Granted, we've only had it open for one season. We also invested in a power cover, and although we're happy with the added level of safety, I'm a little concerned with the quality of the actual mechanics. We'll see how long it lasts. Here is some advice if you're planning on going with Midwest: 1 - Ask for a name and number of the Midwest employee that will be overseeing you're entire installation, and make sure they're at your house when the subcontractors are working. Most of our issues wouldn't have happened if their subcontractors were properly supervised by a Midwest employee. After all, that is what you're paying Midwest to do. 2 - Get everything in writing. Even if it's for something small. The labor to close our pool was already covered by an addendum, but we had to prove it on three separate occasions.