Traveling from North Carolina to Philadelphia... Car emergency...piece holding my exhaust pipe…read morebroke...making it drag with the smell of burning rubber Kate and the folks at Cottman Transmission... Took us right in... My entire . the car immediately and we were back on the road in leas than an hr! Make sure you check them out...they were truly a blessing!

READ BEFORE TAKING YOUR VEHICLE HERE: 2002 Dodge Dakota overheating. Client states please exchange…read morethe radiator. Business gives general quote including parts price and labor. Technician exchanges the radiator. Not this time, Cottman performs a coolant pressure test, finds no leaks, and presumes radiator is fine because it's not leaking. Sees condenser pulled off to the side and charges to reinstall it(138$ ish total - 2 screws.) Charging to do something that's not going to fix the client original concern. When in all reality a technician has already diagnosed the radiator to be clogged yet doesn't have time to replace it for said client. Could've been a easy couple hundred for a shop, and a couple hours for their hardworking techs but the host didn't stay in the phone long enough for the client to explain properly.

I have known LJ for a long time, and he has previously done good work for me at fair prices…read more However, after this experience, I can no longer recommend his shop. I brought my African American coworker to his shop for an A/C compressor repair. While we were in the lobby, LJ became very confrontational during a general conversation and used excessive profanity toward him. Despite that behavior, my coworker still allowed him to complete the A/C compressor job. LJ kept the vehicle for approximately five hours and later called to say the repair was complete. We arrived at the shop, paid $3,500, and LJ stated that the repair included a six-month warranty. However, immediately after leaving the shop, the vehicle was still blowing hot air. My coworker made a U-turn and returned to the shop to explain the issue. At that point, LJ became extremely aggressive, yelling and using profanity, stating that they had "just put a new compressor in." My coworker calmly responded by saying that since the repair was under warranty, he simply wanted the issue checked. LJ refused to inspect the vehicle and stated that he was not pulling the car back into the shop, telling him to "go somewhere else." In my opinion, the repair was overpriced, the customer service was unacceptable, and the interaction gave the impression that he was not welcoming or respectful toward people of color. Based on this experience, I would recommend others stay away.

After reading the reviews, I thought this would be a great place to have work done. I could not…read morehave been more wrong. The owner said one thing and did another. He was rude and disrespectful to both my husband and I. He stated he was too busy to do the work and then said he would not charge us for the diagnostic and to pick up our vehicle. When I made arrangements for my vehicle to be towed, he stated he never said that he wasn't charging us. I DO NOT RECOMMEND THIS BUSINESS!! Stay away

Love love love. It's so hard to find a place that isn't…read moregoing to tell you there's 100 other things wrong with your car. This place doesn't do that. I also feel like they're reasonably priced. I go here for EVERYTHING. And Lee is my favorite. He's so helpful and kind. Very knowledgeable. I had an issue with something leaking after they replaced it, they said okay bring it in and we'll look at it- they fixed it at no charge with no questions asked. Love love love.

I came here because I didn't want to pay dealership prices. I also didn't want to try to figure out…read morewhich mechanic would be a good one for this area. I got what I was looking for... the in between. I'm not sure if I'm happy but I'm not sure if I'm sad. My bill turned out to be 290 for a transmission service and a oil change. All smiles. : /

Very punctual when it comes down to time also gives you a great deal on your vehicle calls you…read moreright away when it's something else wrong with your vehicle that you didn't know about great service will go back

From the owner: Csm Auto Service offers you the service you and your vehicle deserve.read more

Terrible CUSTOMER SERVICE! I called Friday to get a state inspection, and scheduled an appointment…read more(yes, for an inspection) for Monday. Spoke with a very pleasant man. He sent a link and I told him I would see them Monday. When I arrived, I was greeted by a young man who informed me "they" did not have any June stickers and I would have to come back another day. Another day? He also states bc "he" thought you were coming Saturday. The young man informed me there was no need to reschedule, they had my information. NEVER had business like this before. Clearly there was a misunderstanding that could have easily been rectified. As I walked out I saw an elderly gentleman w/a Beach Auto shirt on and said "Excuse me"....he ignored me and kept walking. If you value good customer service, good manners, and RESPECT...DON'T COME HERE!

See the issue i'm having is I could go outside? Turn my key and the car has no life. But if I…read moreconnect the jump box to it, it had a show a little life. But won't turn over, so after I had the battery tested today by freedom towing, he said, my battery level is good. Eh, but my alternator is keeping it from turning over.He said, my alternator i'm thinking it's my starter, so I kind of need help figuring out which part I need to buy

This is strictly a performance based review. Genes hires other shops to work on your car under the…read moreguise that they are performing the work. Also, they do not have working phones and are very uncommunicative about what they are doing. I only found out where my car was by a chance phone-call from the shop that was actually performing the maintenance. I understand they are remodeling. However, that is no excuse for the exceptionally awful customer service and lack of professionalism. The only reason I'm giving one star is because I can't give zero. Go to Liberty Transmission instead or even a dealership.

From the owner: Welcome to Gene's Transmission Shop!When something is not right with your transmission, it can be…read morevery stressful, especially if you aren't familiar with the inner workings of a transmission and don't know how to do your own transmission maintenance and repairs. Your vehicle is an investment and routine maintenance is the best way to protect this investment for miles of trouble-free driving.At Gene's Transmission Shop, we offer high-quality transmission services, which helps ensure that you wont have to have major transmission repairs in the future. Gene's Transmission Shop also offers outstanding repair services for the times when your transmission is not working properly or may have worn to the point at which a replacement is necessary to maintain your vehicles performance. We are located in Norfolk, VA.For the highest quality, most reliable auto transmission services, you can count on Gene's Transmission Shop. Call us today to schedule an appointment. We promise 100 percent satisfac