made an appointment for a car inspection a good 10 days in advance. The shop chose the date. I even…read moredropped my car off the night before so they'd have it first thing in the morning. I also asked them to attach the skid plate and change the fluids. They had my car all day with no phone call. At 4 pm, I called and was told they only had one person who could do inspections and he was at another location, but everything else was done. Fine. I left it overnight again. The next day, still no phone call. At 2 pm, I called to check in. They told me the inspection still wasn't done because the guy was still at the other site. I calmly asked if they had called him to let him know my car was waiting. The response I got was, "You can come pick up your car!" I was stunned. I said I never said I needed the car! I was simply wondering why it was taking two days. This experience felt incredibly unprofessional. No communication, no urgency, and an attitude on top of it. And here's the kicker: I paid $65 for them to "attach" the skid plate. I drove home (two miles away) and immediately heard it dragging. I called them, and they said, "You need a new skid plate!" That may be true, but I should be refunded because whatever they did clearly didn't hold. I took pictures of their so-called repair: two zip ties. That's right! $65 for two zip ties that didn't even last two miles. They had my car for two days, with a lift, full view, tools, and my money, and this was the result. On top of that, the attitude I received was unbelievable. Buyer beware Especially women beware!

I'd give them a zero if I could, they don't deserve one star. Took my car in three times, each time…read morethey told me something different was wrong. When they finally said it was fixed it was something that they never discussed with me and didn't get my permission to do. They were clueless. After wasting $500 of my money they said bring it in and we'll make it right. No way I'm letting them touch my car again.

Took my son car in, was not sure what was wrong with it; all I knew is it would not start. I…read morehaven't had previous experience with this shop, nor was I referred by anyone; I took the car based on the previous reviews that I read about their work and customer service, and when I tell you they did not disappoint. Keith and his guys were just incredible. He gave me options. He told me the cost and when it got to a certain point, NO FAULT of his; he fixed the issue(s), got the car up and running and balanced the amount I paid to one total cost that was MORE than fair. Amazing work, customer service with a smile and few laughs, and reasonable cost. I would recommend this shop with no hesitation. Grateful and blessed to have taken my son's car to the shop and for Keith and his staff.

AMAZING is not a good enough way to describe this shop. Our family was on their way to the Outer…read moreBanks with 2 small children and a dog when the car broke down. Family Auto Repair Plus was able to tow the car, and repair it before they came back through on their way home to Pennsylvania. They also did it for a vary fair price. They communicated with us long distance and did a great job. We are grateful to have had the opportunity to work with this company and are grateful they were able to repair the car and keep our family safe on their ride home. THANK YOU!!!

Excellent service ! My vehicle was serviced and they got me on my way within a couple hours…read more I will return whenever maintenance repairs are needed............ Thanks

London Bridge Auto did a great job and provided me with Military discount. Thank you!read more

So this is my second time coming to The Car Shop. Every time…read moreI come here I leave completely satisfied with the care I have been given. I (luckily) had a warranty coming and these guys were so professional the first time I went and they made sure not to beat up too bad with the price. When my car ended up getting some scoobys and I needed them to replace the engine bad. $7800 to $1608. I couldn't ask for a better job from them and the car drives smooth. Shoot smoother than when I got it it feels like lol. Nonetheless. You someone to take good care of your car? Come here. I drive from near Norfolk the 25ish minutes just so I can come here because of how welcoming, honest, professional, clean, and prompt these guys are. But hey. If you don't believe me? Go to em!! I literally have talked to them for a daggon near a week and a half and they have always kept me in the loop and giving good service while providing no shortcuts.

We needed brakes for our second car and The Car Shoppe of VB was incredible. I know next to nothing…read moreabout cars and they explained everything, were up front about the cost, and let us know any potential extra costs involved. We were impressed with their honesty and they had the repair done the same day. Honesty is important to me so they've got a new loyal customer.

Amazing job and quick work! So glad to have her back on the road! Obviously military friendly and…read morethey offer military discounts (I forgot to ask for mine ) but they had my truck for about a week and a half to two weeks. Called me Friday or Thursday saying they found the problem, called me this morning saying it was done! Granted nobody likes to spend $3200 but I would definitely spend it here again! (But let's hope and pray I never have to ) thank you guys so much for getting Bandit back on the road! Just in time to get her ready for the Bronco Festival!

56 out of 67 recommended to this place and said it was the best. Obviously not the best place…read moreunless you have a Chevy or Ford. Lady in office literally laughed at me and said they don't work on Honda Pilots. Can't be the best if another make shakes you and are turned down. AS but no E in that certification

I can't recommend G&T highly enough. When I had several seemingly random issues with my car, I…read morereached out to Gene on Yelp and received a very quick response. From window issues to engine problems, Gene was able to schedule me for service with very little delay, diagnose the problem, and provide prompt and extremely fair pricing. After this one service, I'll be bringing all my vehicles to Gene from now on. If you're near Hampton Roads and have a vehicle problem, reach out to Gene and he'll help get you back on the road quickly. Highly recommended and one of the most knowledgable technicians, I've ever met.

Very competent, professional, and kind. They deliver honest professional service, with a smile. I…read morewalked in telling them I needed a new starter for my 4Runner. They analyzed the new battery, starter and alternator. They could have sold me a new starter. No questions would have been asked. Instead they only charged me a small inspection fee and sent me on my way with a true smile. I will always refer them.

This place is a complete and utter disaster. Avoid this place at all costs! I had my car lock…read more"fixed" here. The lock completely broke after just 2 weeks. The owner didn't respond to my calls or messages for a month. And he refused to provide any sort of refund. He was also really rude to me. He said he would fight any sort of dispute that I file and he got very defensive instead of just being a good guy. Avoid this place.

I have my car serviced here . The workers were very friendly and went above and beyond for me and…read moremy car runs smoothly . I recommend getting your car work done here.

Came to these guys with an issue. They quickly figured out what was up with my car and got it taken…read morecare of for me. Recommended quite a few other things I could get done as well. A little on the higher side but definitely helpful and worth it. Easy experience and good customer service.

i took my truck to get inspected and they told me that it was going to be 2300 dollars since they…read moretold me there was several things wrong with it so i took it elsewhere to be inspected and the mechanic there told me that 3 other people were quoted the same amount this week he told me that there wasn't any major issues and it would pass inspection after i put my window wipers on. i belive this place might be a scam