Super friendly on the phone, good price, made the appointment. No show, no call, nothing. Phoned after 2 hours and was told it was cancelled 4 minutes after being made - no one phoned to let me know. And boy do I love sitting in the Texas heat for hours only to be told we can't help you. As a company you get one chance to ale a first impression, and you failed, miserably. read more

Insurance company dispatched and they gave a 90-120 Min window. I called once before the timeframe, to get an update on where they were, they said one more call before me (jump start) & they'd be there. @ 120 minutes i called again for another status update. They said they wouldn't be able to come for another 45 minutes and offered no reasoning or even apologies for inaccurate communication/updates. read more

Just wait 60 min to be told it is going to take 10 min and then Wait 30 min to be told it is going to take 60 min. And never came. If you see the provider assigned for service just call the insurance provider and ask to assign another one. read more

Absolutely horrific customer service It starts with the attitude of the attitude of the operators and spirals into the toilet after that. read more

Wow insanely rude dispatch lady with a hacking cough. I immediately had to cancel and find someone else

Never showed up. Got a quote of an jour and a half. That time came and the time was updated to midnight. I called and was on the phone for ten minutes and they said some would be right there in "23 minutes". Switching to AAA tomorrow. read more

You start out having a great day... You wake up, first thinking it's Monday, and therefore another workday from hell, before thankfully realizing it's actually Sunday, and later you wake up to see a very sexy actor, whom you've been fantasizing about lately, on your tv screen. You tell yourself today is going to be a good day. And then, the inevitable happens to bring you back to reality. Your car won't start. You'd been conscious of the fact that your battery was about to turn three, and you knew you needed to get it replaced before your big cross country move, but you thought you had a little more time. Thank gawd you pay for roadside assist through USAA. They call Pop-A-Lock to your location, a gas station, and text you a locator link so you can watch your knight in armor gallantly arrive. His name is Kevin and, despite being in east Round Rock and you being at Spicewood Springs and 183, arrives in record time like The Flash. He gets you jumped (not the naughty way, guys -- we were in public) in mere seconds. You say you'll probably have to wait until the next morning to get a battery replacement since it's Sunday and no repair shops are open. Kevin tells you, to your surprise, that Advanced Auto Parts across the street will replace your battery right there in the parking lot. So you drive the short drive, and within another five minutes, you have a new battery in place. Simplest thing ever. I wish I could do it every day. No, no really. read more

Do not use this company if going through Geico Road Side Service. ETA was 40 minutes. After an hour and 10 with Texas heat and no one showing upI had to call them. Stated they were swamped with other calls. I honestly get that. What I don't get is the lack of letting me know while I bake in the sun. I'm resourceful enough to call an Uber or something. Being busy is understandable. Lack of communication with costumer is not. read more

I have USAA insurance (which I LOVE) and they have roadside assistance as one of their perks. I made the mistake of "I KNOW I can make it to the gas station with the cheaper gas prices" and ran out of gas on I-35 during morning rush hour traffic on the upper deck I was a little nervous, to say the least.... I called USAA, told them of my lovely blunder and they had pop-a-lock on the way immediately. The awesome chica from pop-a-lock arrives less than 20 minutes later, gas can in hand. However, because I sat there with my radio on and lights on... yeah - dead battery. No worries! Chica saves me again! I heart pop-a-lock! read more

Oh, thank you, thank you, thank you, Pop-A-Lock. This Monday morning was off to a less than desirable start and you saved the day. I absentmindedly locked my car door and walked away while my purse (containing my electronic key fob) remained sitting in the passenger seat. Ugh! Just when I was on my way to starting my workday early, maybe having a few minutes to myself before my co-workers began to trickle in with their chatty tales from the weekend.... Normally, my super smart nanny car would not have allowed me to lock the door while the fob remained inside and I was outside, but this time, a low battery in the fob allowed my slip-up. What's worse, as soon as I touched the door again, the obnoxious alarm began to blare and proceeded to annoy everyone in a 50 yard vicinity of the garage as it went off every 5 minutes for the next half-hour and masses of my co-workers streamed in to start their weeks. Have you ever had to listen to a car alarm inside a parking garage? This could be an excellent "enhanced interrogation" method to break hardened secret agents. Well, never fear if this should happen to you, even during Monday morning rush hour, Pop-a-Lock will send a nice guy right over to solve your problem for the low-low price of $45. I was skeptical that they could really meet their estimated 30 minute arrival time (you ever tried hurrying anywhere on 360 between 8 and 9am?), but they were true to their word. Nice touch, the locksmith called when he was on his way, and called again when he arrived. Mr. Niceguy drove right up to the car and calmly dealt with this anxious lady in a very kind and professional manner. It took longer to fill out the paperwork (mostly collecting info & signatures to prove that this is really my car and I really give permission for him to enter it) than it did for him to gently break into my car without damaging a thing. Nicely done, sir. Bonus: I now know how to break into my own car in the future should I ever find myself in this situation again. read more

Came quickly and fixed tire, but I've never met such a grumpy mechanic. I guess it's more important that it was fixed.

My husband truck got a flat went through Geico to have someone come out, this company supposedly sent someone out after an hour call the number of the driver he lied and said I was there an hour ago.. LIE!! My husband had been out there since 1015am. Driver then he was in the middle of the street looking for your house and couldn't find it.. well surprise there's only 2 built houses on our street. He then says I have other calls that he has to take call and reschedule.. WTH!!! The only reason it gave 1 star was cause that's the only way you can do a review otherwise it would be a negative .. I did file a complaint with Geico hopefully they will not be using this company in the future, dam straight I will never use or recommend them!!! read more

Today, I called Honda because my car wouldn't start. They called Pop-A-Lock for me. They sent a tiny androgynous hipster to rescue me. The driver couldn't find my house and called my cell phone. That was awesome because it saved time. The staff member was friendly, speedy, and helpful. Couldn't have been faster or more efficient. Way To Go, Y'all! read more

I am sitting in the rain in the dark 5 mos pregnant locked out of my house. I called Pop a Lock to request service, was told someone would arrive in 30 minutes, and never received an update. I called back 30 minutes later and was told the technician got caught up on another job and would be another 35 minutes. Then, the tech sent me a text asking for a photo of the lock on the house. I sent it and asked if he needed anything else and he replied to say no, he didn't, but he needed to go to another job first and had just been pulled over so it would be quite a while. I am crying and miserable and waiting on Urgent Lock and Key to come save the day because Austin Pop a Lock certainly did nothing to help. 2 thumbs way down. read more

Requested for a jump through my insurance for a vehicle that I just purchased and the battery had dead on me. About half hour later some dirty hillbilly shows up with a bad attitude, never got out of his vehicle and refused to jump my car saying that it was not the car on my policy. Very wicked fella, started arguing and shouting at me, using profanities. I had to hang up on him and call me insurance who confirmed that I can get another vehicle jump started other than the vehicle on my policy, apologized and dispatched another service provider who did it without question. Who refuses to jump start a stranded person in a baking Texas sun? And I'm paying this idiot through my insurance. People like with a heart filled with hate and completely deficient of all human compassion end up homeless and wonder why no one will ever help them. read more

This company was contacted by insurance company to replace a flat tire for me. Punctual -- earlier than expected -- pleasant and efficient. I asked what the charge would have been for me and the price seemed reasonable. read more

I love this service. I have had numerous good experiences with them. However, the technician that was sent to respond to my Roadside Assistance request was at the bare minimum, somewhat efficient. He did not check the air in my donut, even after I requested he do so. He looked at it & said it was fine. He refused to assist with returning items to my trunk after he was asked to do so. I unloaded the trunk before he arrived. He not only refused, he didn't even acknowledge my request. The level of customer service was bare minimum. I would have thought as a lady he would have at least had the level of respect to help me and not make me lift all of those objects with my friend. Next time I will go with AAA. read more

Absolutely incredible service. My buddy had his keys in the ignition with the AC running, as he'd just put his kid in the carseat... but then the door clicked and he was locked out. After going at it for awhile with coat hangers we gave up, still kinda panicking about the kid even though he was safe for the time being. Once the technician showed up he got the door open easily and told us the service was on the house since a child was involved. Very thankful to have this resolved and to the tech who made it happen. 5 Stars for this good guy and his fast-acting dispatch. read more

The technician arrived within about 15 minutes and immediately replaced my popped tire. I was back in business about 10 minutes later. The technician was nice, professional, and understanding/knowledgeable. I would unequivocally recommend Pop-A-Lock. read more

Horrible service I requested service through my Uconnect service which they were friendly, the pop a lock tech drove by and said that it was unsafe to put gas in my car. I needed to get out of this area in the first place so they still have me on bad area. Also they didn't want a disable person to get out of a unsafe area. read more

They told me they were on their way and then never showed up or answered my phone calls. Then i called from a different phone and they answered right away. I waited from 11:30 till past midnight in the rain. It would have been nice to have been told they weren't gonna show up after all. Very unprofessional. Very unhelpful. read more

Got Flat Tire and lugs nuts were TOO tight. Geico Road service request sent to Pop a Lock. Took about an hour or so but guy came and was able to get the tire off. Sadly spare DID NOT fit (had body wheel/work last year and body shop swapped spare by mistake). Check your spare once a year! Pop a Lock guy called it in and a tow truck dispatched by another company. Service depends on who is sent and experience level. I had a GOOD guy. Most people want to do a good job but it is STRESSFUL when you are having car problems and they can pick up on your stress. Being upset/angry will not get your car fixed and your brain will shut down on options. I have learned that the hard way in other situations. :) Stay Safe. K read more

Why 1 star. They were able to unlock my car however in doing so the guy broken a trim piece. This was during the holidays, rainy weather. The trim piece was black gross and runs between the door and fixed door frame. The pressure was applied to this trim piece to pry the window to allow space to enter the vehicle to release the lock. I heard a snap sound which startled me and asked what it was. I got no response. Never did I think the kid would not say what he did. read more

Was assisted by Anthony today in Austin, Tx. Dude was awesome! How me on my way in no time!

Tried to use this service today through Nationwide, after getting a flat while out with my three kids. Got a text saying they'd be there in 30 minutes. About ten minutes of waiting and I received another text that they had cancelled......because it was too far. We were in Dripping Springs. Sounds like they don't want to be inconvenienced on a Sunday....I don't either, but was hoping someone in the business of helping would be willing!!! read more

I've been waiting for over 2 hrs. I was told two different dispatch times and no one showed. I called Pop a lock, was placed on hold for 10 minutes and then was hung up on. I called my insurance company called Pop a lock and they gave me another dispatch time. Now 2 and a half hours later. I'm still waiting. With some bullshit tracker for the driver that hasn't moved since I clicked the link 10 minutes ago.. Ok so the guy shows up and is rude af. He starts doing some extra stuff and I asked him what he was doing. He took pics of my license and my Vin and just left. Didn't change my tire or anything. read more

I got a roadside assistance, and the driver Jose, never got the right location, he cancelled us after he even tried, when I tried to call him, he never picked up the phone, this is the kind of business that they do. So really disappointed, if I could give .001 stars I would, because their service is one of the worst thwt I ever had, and they even tried to provide it. read more

Zane on the pop a lock Austin team went above and beyond in customer service!! Very polite and great to work with. Because of my experience with him, I would be highly likely to recommend pop-a-lock to a friend. read more

Friday, October 15th, 2010. 4:30 PM. I've done 2 hours at the gym, had a massage, and made my appointments. I'm rocking my skinny Dior jeans and my black cherry ostrich skin cowboy boots. I'm gonna make it on time to my work party downtown at Molotov, then hang with my gays. I mean, it was so on. I stop in at the Walgreen's by Cool River to pick up some smokes. I cheerfully wish the eighth grader working the register a good weekend, and I start to open my car. Keep in mind, I haven't been able to remotely unlock my BMW (henceforth named Kar, there's a story behind it but it's not very interesting) for around a year since the battery died, and I never bothered to spend $200 on a new key. As I turn the key, the lock breaks. I move the key back and forth, and the door remains locked. I tug on the handle. Panic starts to set in. I'm locked out. How could this be worse, you ask? This was the ONE time I left my cell phone inside Kar, because I figured I wouldn't need it. My work briefcase sat calmly next to the phone, which by this time had started ringing with friends calling to see where I was. I'm freaking. Not really knowing what to do, I use the phone at the photo station to call BMW Austin. The woman insists on dialing herself, even though she kept messing up the number. This was just all kinds of disastrous. I finally get the BMW receptionist on the line, who tells me that there's nothing they can do because the service department was closed. She also added that new keys take days to order. On the upside, she gave me the number for Pop-A-Lock. The woman who answered the phone at Pop-A-Lock was two things: 1.) Friendly; and 2.) Sympathetic. She ascertained that my make and model could be serviced, and when I found out it was, I heaved my first sigh of relief. She said a guy would be out within half an hour. A mere 15 minutes later, a mustached guy who looks suspiciously like the guy on Mythbusters, came to the rescue. After taking my information, he asked if before he began the process of going through the door to get to the inside lock, if I could open the trunk. I said yes, so I did. He punched down Kar's back seats, crawled inside, and hit the lock from the inside, unlocking the door. "That'll be $46.50, please." I'm a total f***ing idiot. read more

Lessons learned on 4-18-08: 1:30 a.m. -- Sometimes slamming into a curb when you hydroplane is not just slamming into a curb. Sometimes it's LOUD. 1:40 a.m. -- That giant slash in my tire is NOT going to be fixed with a can of Fix-A-Flat. 1:50 a.m. -- My mommy can't save me. 1:55 a.m. -- My insurance company puts me on hold for much less time when I call in the middle of the night! 2 a.m. -- My insurance (Progressive, which really did have the lowest rates for an accident-free under 25-year-old like me!) includes ROADSIDE ASSISTANCE. Yay! 2:05 a.m. -- Popalockaustin, as the computer-assisted voice says it, will be assisting me. "The ETA is forty-five minutes," it drones. 2:45 a.m. -- Forty-five minutes seems like a very long time when you're in a cold car in a storm and your roof is leaking. The guy at Pop-A-Lock is very helpful when I call to ask where his person is. He contacts her via radio, and I can overhear their conversation on the phone. He's polite when I put him on hold. Five more minutes, I'm told. 2:55 a.m. -- The address 601 N. Lamar isn' t known to everyone. The Pop-A-Lock woman is at Waterloo, unsure of where I could be. I am at BookPeople across the street, and so is she, shortly. 3 a.m. -- This woman is pretty good at her gig. With a little assist from me (momma said not to get out of the car at all, but I'm a bad girl who offered to hold up the flashlight in the rain so the woman could use both hands), she's got the operation going in no time. 4 a.m. -- Do NOT touch the metal part of an air pump that plugs into your cigarette lighter. You will get burned. 4:15 a.m. -- I can drive home on slick roads on a spare. Go me! (intermission for calming down, sleeping, buying a new tire (YAY for Discount Tire's replacement warranty!!!), etc.) 4:28 p.m. -- I'm going to make it to work on time!THUMP! 4:30 p.m. -- My booty was not meant for this world. My keys, my phone, my work badge, and my insurance card are in my car. I am not. Dumb butt! 4:35 p.m. -- My office's security guard kicks some bootay himself. He tries to get a bicycle cop to come help me, then looks up Progressive's phone number for me. It's their new customer line, as I can't get the customer service line without my insurance card. 4:50 p.m. -- My insurance company puts me on hold more often in the middle of the day, but they'll still be happy to send a helpful person on my way. The company that will be helping me is Pop-A-Lock, again. 5:45 p.m. -- The Pop-A-Lock staff is limited. And good-humored. The same woman is helping me again. I'm cracking up that the poor lady has to help me twice in one day -- more so because I pity the woman for working so much! 5:50 p.m. -- The little air baggie mechanism is magic. I get my car opened, rescue my stuff, sign my slip, issue multiple "THANK YOU SO MUCH"es, and I'm done and ready to spend 7 more hours ... at work. IN SHORT: They're prompt, friendly and effective. I don't know about charges because it's covered by my insurance. I'm sure it's costly. Thank you for keeping me sane on a ridiculous day, Pop-A-Lock! read more

If I could give them 0 stars I would. The dispatchers are morons. The wait at first was 35 min for a dispatch, not bad at all, but the dispatchers sent the servicemanback when he was a minute from my location because my location specification was slightly off- under the freeway instead of beside it. The next dispatch was going to take 45 min, supposedly. I called after 45 min and was told it was going to be another hour and I should find another providor. By this time my phone was nearly dead. Good ridance. Calling Pop a Lock is a waste of your time. read more

Dude. Flattest tire you've ever seen. Flatter than Kate Hudson's chest. Flatter than the top of Simon Cowell's head. Flatter than this cat's face: http://3.bp.blogspot.com/-5pVXG1ovRu0/T39wFD246BI/AAAAAAAAFd8/fWkhWY2N7QQ/s1600/flated-face-cat.jpg Anyway, so I got a flat tire this morning. Noticed once I was safely at work and all the men in my office one by one walked outside, noticed it, walked back in and told me. I panicked for a moment because - huh? Tires? I'm in high heels. Then remembered that we have the Ford Rewards membership thingy and it'd be totes free for me to fix this. Soooo - the roadside operator sent out Pop A Lock. The kid, I shouldn't have paid better attention to his name - did a good job. Took almost exactly an hour, which sucked, and needed full access to the inside of my car, which sucked. If I had actually been stranded on the side of the road, I would have probably gotten annoyed. HOWEVER, since he was extremely polite and helpful and straightforward with me, and since I was at work and could just go inside instead of stand there like a worthless female while he did all the work - it was actually a good experience. He changed out my tire for the spare and loaded the flat tire and wheel into the bed of my truck for me. He was new, he'll get the hang of it. If I were in a bind again, I'd happily call these folks. read more

I used this service through my Progressive car insurance to jump start my battery. Everything was great on Progressive's end, but the person that came to jump my car wasn't nice at all (I think his name was Jesse). I could easily tell he was annoyed the entire time, and we barely even spoke! Wasn't friendly at ALL and visibly seemed to not care. He never said "please, thank you, you're welcome " and never explained what he was doing. He also got lost and couldn't find the apartment complex that was right in front of him. I had to walk all the way to the front of the garage gates to let him in because he said he "didn't see a call box" whenever it was right beside his car. He also arrived in his own personal car (no sign of the company by means of a logo sticker or decal for the car), so I couldn't even tell if this guy was from Pop-A-Lock. He looked like he just rolled out of bed because he only had his company shirt on.....while wearing basketball shorts. Completely terrible experience with the guy and he made me feel like I was bothering him to do his job. The only good thing was that he came to jump the battery, which only took about 2 minutes. read more

You guys have got to be kidding me. First of all, how does a guy get my car unlocked in 10 minutes, and then spend the next 45 trying to get the wire tool out of the inner workings of my door? Yep, that's what happened. The whole process sounded like he was rummaging through nuts and bolts and generally destroying my car door, and then he just GAVE UP. He just left it there. He told me that someone would have to come take my door panel off to get it out the next day. He gave me a number to call. So, I called the number today, and they told me, "Wow, ya know, you live all the way on Manchak. If you could get up to Round Rock we could take care of ya, or even just anywhere north of Parmer. It's just, if we drive all the way down there we'll get behind and other people might have to wait." Ummm, cool. Well, I guess it's a lot less important to follow up on your screw-ups than to answer a money-making call. Cool, guys. read more

I called Geico roadside assistance after getting a flat. The Pop-A-Lock guy arrived earlier than the ETA and changed my tire in 5 minutes. Here's the catch: I took my car to Discount Tires and they couldn't remove the spare tire because the Pop-A-Lock guy froze my studs!!!! He had ONE job. Since Discount Tires couldn't remove my spare without breaking the lugs, I ended up having to take my car to the dealer (Lexus) and it cost $245 to replace the lugs and studs. It took me days to get ahold of the Pop A Lock supervisor at the Austin office and even then their customer service was horrible. I'd leave a message for the supervisor and he never called me back himself. When I finally got ahold of the supervisor he said, "these things happen". I didn't hear a single apology for the ridiculous inconvenience. Everything was dealt with in a rather unprofessional manner. They finally agreed to reimburse me for the repair costs but it was a tiring process because they didn't take the initiative to help me out. I was having to incessantly call Pop A Lock for updates instead of the other way around. I would advise all Geico users to request that Geico not use this company for their roadside assistance. This was a situation that cost a lot of time and money for me....not to mention I was driving around in a car without a spare or the ability to remove a tire which is very dangerous. I would've been better off just towing my flat-tire car straight to Discount Tires. read more

Stepped out to grab a burger for lunch and wouldn't you know it, there were my keys sitting on the front seat of my car. Classic Walker (last time I left my keys on someone's bumper and they drove away. Don't ask. This situation was definitely better than that one!) Pop-a-lock was called by my emergency roadside service and I'm glad they did. Will #423 called to tell me he'd be a little later than estimated, but he would be with me as fast as he could (and even read me his GPS reading to let me know how long). He then called when he was ten minutes out. He was professional and educational, it was barely a five minute exchange but thoroughly enjoyable. Will was very friendly and a perfect buddy to have during what could have been a stressful situation. I also felt better about my situation when he let me know it was 98 call of the day. Guess I'm not the only idiot in town! Important note: This company will unlock cars and home if there is a child inside for FREE. Super cool. Will said they typically beat the fire department. He gave me his card and told me to spread the word because he is proud to be part of a company that would offer that. read more

Thank you Marty for jumpstarting my truck 3 times in the last 24 hours. I've been having trouble with my truck and he helped me fast with a friendly attitude. Very professional! read more

You know the celebratory and successful feeling of keeping a fast and rambunctious toddler alive and out of the way of oncoming traffic, while unloading an entire car full of things? Feeling accomplished after getting everything and everyone safely inside, and THEN realizing that didn't include the car keys or the baby's diapers? I emailed Pop-A-Lock for a quote, since the instant quote page on their website was down. Jasper emailed me back within twenty minutes a price of 49.95/30 minutes. $50 is more than I'd like to pay, for that I could just pick up a new key, however I understand wanting to pay employees decently. I also feel appreciative that according to their website, if your child is locked in the car they will provide emergency unlocking services at no charge. Fortunately, I have roadside assistance attached to my insurance - they also called Pop-A-Lock, who has two stations near where I happened to be. A very friendly guy named Adam arrived in less than seven minutes, and had the car unlocked the car in two! I feel pleased with the quick and easy service! read more

The number one street where shit happens in most cities is Martin Luther King Blvd. I once got caught in the middle of a riot on MLK in Austin -- complete with gunfire and riot cop squad -- because a friend locked her keys in her trunk in a shady area. Second place of shit-happening streets goes to Cesar Chavez, which is where I locked my keys in my trunk the other day. Though it was in the middle of the day next to a beautiful old victorian home, it still brought back fond memories. This time, I didn't have to duck behind a battered Buick LeSabre while waiting for the PopALock guy to come. It was actually pretty cool, because I got a chance to stand on the street corner and take in that East Austin vibe which I rarely get to stop and appreciate... people at bus stops looking hot as hell, or some dude with crazy eyes and no shirt walking his equally crazy-eyed dog. Or that one shady looking guy rolling down the street in his chevy looking all suspicious...oh wait, that's the popalock guy! Hey, over here! Only took him 20 minutes to arrive, and took just a few seconds to jimmy my door open, and I was on my way. Lesson: When parking on streets named after minority leaders, CHECK THAT YOU HAVE YOUR KEYS. read more

I've used this service on more than a couple occasions. And every time they've been on time or early. And very knowledgeable about auto lock outs. It's kinda fun to watch the technique. Until you pay the reasonable service charge. 44.95. If you really want them to work for it, have square pop up knobs like on a 91 camry. Most recently i called them for a resident at my job. They estimated 30 minutes and arrived in 20. Easy, helpful, and cheaper than window deductible. read more