i love popeyes's and this location used have the worst wait times and rudest staff, but today i was met at the window by jeff was so kind and professional- and was prioritizing customers . i'm naming my first child after jeff read more

I love some popeyes but this missed the mark. I ordered to go. The family in front of me took FOREVERRR to order but I patiently waited until they noticed I was there for pick up. My food was cold. No utensils. Just disappointed but the staff seemed nice. read more

Food was horrible ordered shrimp and got small bits of something batter fried. Not shrimp and not hot and not good. The worst i have ever had. Too far away to take back. Just threw it in the trash. Garbage!! Don't buy shrimp here read more

Do not try and order food from them on Doordash. They limit the menu items, ie they have no shrimp items or any combo deals in order for you to spend more money. The Popeyes app menu is different and gives you more variety but they increase their prices there too. What a disgusting business practice. read more

I like to come here to get their blackened tenders, so good. They seem to make them fresh which is great but then it does tend to take awhile to get my order. I also like the app and loyalty points and offers. read more

This place has gone downhill in the past two months. They NEVER have chicken, always running out and it's only 6:30 pm. I've seen five people walk out while waiting on my order. You're a chicken place you shouldn't be running out of chicken. Someone else needs to be doing your inventory. Very sad!!! read more

I bought 2 large rice and beans and was given 1 large and 1 small. It's sad because I should've been given a receipt to show proof.

Well idk what they think a 1/4th pound of shrimp is but it's not whatever this is. Absolutely ridiculous honestly read more

Popeyes Louisiana Kitchen - Apparently this is 1/4th pound of shrimp :| - Fast Food Near Me - Broken Arrow, Oklahoma

So to start with the only thing that got right on my order was the sides for both orders that's it. I ordered a large diet Coke. They handed me a small. I handed it back. They handed me a large once I took a drink after pulling away I discovered it was not diet Coke. It was plain Coke. I ordered a number 4 four piece spicy dark meat. I got a number four four piece plain. I even heard him call it out when I pulled up to the window and yet they gave me the wrong complete food. The only thing that got right was the red beans and rice for the side. The other order was a number 4 combo three piece all dark meat. I got one white meat and two dark and I know they were dark because they were legs but beyond that they got nothing else right except that rotor had fries. And yep, there's a bag of fries. Apparently you have to now beg for biscuits, because I only got one , when I should have gotten one for each order. Inconsistent is not the word here. Incompetent is the word here. read more

When we pulled in the drive through was wrapped around the building so we chose to order inside. Ordering was fast enough but we waited for over 30 minutes for our food. Another customer complained ahead of us as he noticed that they were filling orders backwards. After we finally got our order- after over 30 minutes of waiting and returned home we discover our order was not correct! Not one of the employees took time to apologize to this waiting or anything. read more

Arrived at this location on Sunday at 11:30 am to order and was promptly told they were not taking orders? I inquired why and was told everyone slept in and they were just now cooking food. What an amazing experience this was. Guess the owner or manager do not care. read more

If I could give a zero, I would! Have been there twice recently (the last visit on 12/8/2024 at 11:30 a.m.) and both times I was told, "We are not taking orders yet because our workers showed up late." A sign not only of poor work ethic, but poor management. read more

i dont know how this spot is so poorly rated. service was amazing, the crew is very nice and the food is good as pet usual. biscuits at this spot were better than most. read more

This Popeyes has the worst service. I never get my sauces and there's always something missing. I always order online get the blackened tenders, I know they take time to cook but they sure as heck don't take thirty minutes and by the time I get the food it's cold. When you go through the drive thru and they make you park they almost always forget about you. I had to go back around once and I got the worst attitude and cold food even though I over payed and had to wait like 45 minutes. read more

ORDER IS ALWAYS INCOMPLETE. They forget to give you items you've paid for. Found hair fried into the chicken!!!! Poor customer service. read more

Popeyes Louisiana Kitchen - Hair cooked into the chicken - Fast Food Near Me - Broken Arrow, Oklahoma

I'm sad to say that I'll never go back to this place. My last experience was on 09/15/2024. I ordered 2 piece spicy dinner with a side of rice and beans. When I got home and opened the bag I got 3 legs and a breast and no rice. (I go the order of the customer in front of me who took off before getting to the delivery window). Mind you, I alerted this person and wanted her to check my order. It never happened. To make it worse, when I tried one leg at home, it was SO tasteless that I threw everything to the trash. This is not the first time. One employee assured me that they marinate the chicken to flavor it overnight. Well, someone is messing up the recipe but I couldn't eat one more bite. What a waste of money! read more

I didn't get what I ordered I requested a 2 pc combo all white. Got home what I received was 2 legs potatoes and the biscuit. I've never received a combo of any kind where you received 2 legs unless specifically requested. Very disappointing for the price that was charged. Guess that what you get when you go through the drive thru. read more

They suck. Don't have what you want and don't tell you. They replace it and you find out after they took your money and you get home. Very disappointed. I will not be back. read more

Terrible experience. Like, the worst service I've had all year. To start, this location does the whole, drive forward and park routine, so they can cheat the ticket out times in the drive through. Of course this means you get the wrong food ran out to you because the system is dumb. I'd rather wait in the drive through for an extra 15 minutes and have the correct food handed directly to me through the window, like it's suppose to work. Rather then have to pull forward, park and have the wrong food brought to me and have to go inside and start the ordering process all over again. This is exactly what happened to me. $55 worth of food and by the time I got home it was cold, the order wasn't right, everyone complained, and I was pissed. Here's how it happened. Went through the drive through to order a family meal with some add-ons. I pull forward, hand my card over and pay.... THEN I'm told they don't make any macaroni and cheese after 7pm, ok that's dumb you're open til 11. Of course this is the only side my kids like from there. I'm already frustrated at this point but relent and ask to sub the mac n cheese with fries. Ok is the response. Cashier then comes back and says sorry we're out of Dr Pepper. Well, if you would have told me that when I was ordering I would have just left instead of ordering and waiting. Ugh... fine just give me coke or whatever you have. Now I'm spending $55 dollars on sides or drinks I don't want but it's already been 20 minutes and I don't want to deal with trying to get a refund at this point, whatever I'll live just give me my food. I am then told if I could please pull forward into spot 2 and wait for my order. I was upset now and I asked if I had too, every place I go that does this stupid policy seems to mess up the food delivery, I was told yes I did, so I pulled forward and waited. An employee comes out 10 minutes later and drops off a bag and runs back inside before I could even check the order, of course it's the wrong order. Luckily this has happened to me before at other fast food restaurants so I checked before I left. I get out and go inside but the doors are locked. Have to stand there knocking on the window waiting for an employee to let me in. I then show them my receipt and explain I got the wrong order. I then have to explain 5 times what my order was. I mean, the damn food order is on the ticket can you just look at it please? I wait another 10 minutes and am finally handed my order. I look inside and it looks correct but the chicken is warmish going on cold. I ask if they have any fresh chicken to which the response is no, but if I want to wait they can cook more. I've now been trying to get food for 40minutes, it's late, my wife is texting wondering where I am, kids are hungry, I just say screw it, accept the "warm" chicken and head home. I get home and start handing out food to the family and guess what! NO FRIES IN THE ORDER!! Not once, not twice, but three times these idiots messed up my order. They burned me twice! My fault for not checking the bag thoroughly the third time they handed it to me. But I got distracted with the Luke warm chicken and didn't notice the box of missing fries. So spent $55 on 12 pieces of cold chicken, two medium mashed potatoes, and 6 biscuits. Missing both large fries, and no one likes coke so it got thrown away. Everyone complained about the food and it was a terrible night. I'll never, EVER go back to this location and I recommend everyone stay far away. read more

I wish there was a way to give no stars on a review. The worst customer service I've ever experienced. I've only been in there twice both times it was dirty. The last time I went through the drive through and waited for 25 minutes for two chicken sandwiches, fries and a drink. When I finally got my order there was no drink opened the bag and no fries. Went inside to get the fries they said it would be another five minutes. I asked for a refund and went to chick-fil-a. With the drive down it only took six minutes to get my complete order. read more

Too expensive. Small sides Customer service was just fine and food tasted good. Just too expensive read more

This is the second time in a row I have ordered wings in the drive thru and didn't get the amount I ordered and paid for. The first time I drove back, which is across town. the second time I didn't feel like driving across town at 7pm on a Monday. I called and let the general manager know and was told "thanks for letting me know". No offer of a coupon put back or any kind of future compensation. This is the Broken Arrow OK location and I will never be back. There are other locations to go to. read more

Check your order before driving off!! More times than not, our order is wrong. They love to give you regular fried chicken instead of tenders or forget your extra biscuit. The food is good for the most part. The past few times I've ordered the "famous chicken sandwich" it's been old and rubbery tasting like it's been sitting under a heating lamp for hours. The one time I did get a fresh one, it was amazing. I'm scared to order another one though because it's never been fresh since. The drive thru is so SLOW which makes you even more mad after you wait 25 mins just for your order to be wrong. This Popeyes is VERY hit or miss. Just be cautious. Ask if it's fresh and check your order before leaving! read more

Popeyes Louisiana Kitchen - Ordered tenders, got boned fried chicken - Fast Food Near Me - Broken Arrow, Oklahoma

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I came in for a quick lunch and randomly craved Popeyes. I do every once in a while but I was very excited to get my spicy sandwich. Instead I got a 2 piece and the wrong side and was missing a drink. The food I realized when I got home but of course I did get a receipt. I say of course because whoever was working today. Saturday the 16th of March and was taking orders was so rude and hateful the entire time because she couldn't go order by order. She was incompetent and rude asf. I've worked service for 10 years and haven't been so rude to someone I can't even see read more

Haven't ate at this Popeyes in a while because the last few times they have messed up my order. Thought tonight I would give it a try again. Can you guess what happened? They screwed it up again. How hard is it to give people what they order? For the folks at this Popeyes it's really hard! Won't be eating at this location again! read more

The app never works for me. The prices have gone sky high. I'm done This is an unfortunate situation

No other fast food chicken place can match the Cajun style food. Fast food chain store chicken is usually not something I seek out for dinner. But, for some reason today I had a craving for Popeye's Louisiana Kitchen. We became familiar with Popeye's when we lived in Houston and the family enjoyed it. It has been a couple of years since I patronized the Broken Arrow store or any Popeye's anywhere. Popeye's has certainly carved out a niche in the chicken fast food industry. No one else comes close, in my opinion to their menu and Cajun flavors. I ordered the 12 piece chicken tender dinner (half spicy and half regular), Red Beans and Rice, Slaw and it came with 6 Biscuits. I wanted to order enough to have plenty of left overs and ensure that my Popeye's fix would last for a couple of more years. I was a little shocked at the price. With tax the meal was $29.26. Is chicken that expensive now? I will say the young man boxing up the chicken was very generous with the chicken knowing that some pieces were small. I have no complaints about the amount of chicken I got. Now they call their sides large. The sides were in a pint sized container. Probably enough in each side to give 4 diners about a quarter cup of the side. It did come with 6 biscuits. Popeye's has mastered the art of making crunchy chicken. And nobody comes close to the taste of their spicy chicken. It is delicious. The slaw was not too sweet and had a hint of dill pickle juice. The red beans and rice were out of the park good. It is hard to believe that a fast food restaurant could make red beans and rice with that great smoky flavor. And then the biscuits of course, who doesn't like fresh buttered biscuits? Overall the meal met my expectations. It was great and I won't need a fast food chicken fix for a while! read more

First, the food is always fresh when we get here. While I understand that they are limited on how many sauces they can give out, I do believe that there should be a minimum of 1 honey packet per biscuit . I got to my destination on to have 6 honey packets for 14 biscuits. I also only have 4 sporks. While I can solve the utensil issue, not having enough honey for everyone is sadly disappointing as that is what Popeyes is known for. I will make sure to give numerical quantities next time. Other than that it was fine and the customer service was friendly. read more

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This Popeyes served food with ants in the bag. The ants crawled out onto my boyfriend . So disgust

22 minutes after placing my order for 2 and still waiting....yet there's only one other couple here eating.

Do not go here they parked us for 10 minutes and when we finally got our food we were missing our sauces and fries

Drive through cashier had a bad attitude. Clearly doesn't want to work here, was extremely rude, basically throw our food at us & almost dropped it out the window. Didn't even get our order right. Would Not recommend. Honestly just go to Chick-fil-A! read more

always forgetting food and always has 15+ wait limits on chicken. dirty as hell inside the place. you want money so bad but don't work shit for it read more

2nd time I've been to Popeyes my orders have been screwed up. I didn't receive two whole meals. for my large meals they gave me a small fry that was cold! I wouldn't mind if they forgot something, but not mess up my whole damn order. I didn't even receive a receipt. I spent $30 on the shittiest fast food in America sorry not sorry.. maybe don't get my orders wrong every single time I go up there. read more

I like the Popeyes chicken sandwich, but there's no way I'm going to waste another 30 minutes of my life waiting in the drive through line for one. Especially when they short you on the pickles like this one did to me. From now on, if I see more that 3 cars in the drive through line, I will go somewhere else. read more

Got the 4 piece on Tuesday. I didn't realize the back is a piece of the chicken. What bs

Had a TMobile Tuesday offer and they refused to honor it because they didn't have a discount button. The manager got snippy with me when I told her I wouldn't be back. Save yourself the trouble and go somewhere else. read more

Wow! Last chance for this Popeye's! Walked in to the manager (I assume) working on one register. She didn't look up or acknowledge our presence. She ordered someone else to the register because she was "working on employee meals." Bad attitude just emanating from her. One third of the menu board was black and what was working was family meals, sides and desserts. We ordered a two piece combo and a 3 piece combo, paid and sat down to wait. All the while the manager was asking employees what they wanted to take home. She called to us across the restaurant to say our tenders would be about 5 minutes. 5 minutes later an employee came out to tell us they thought they got the order wrong, as they had two bone in combos instead of tenders. We asked to speak to the manager, explained how the whole situation was just so wrong with her attitude as we entered, the inoperative menu and now the order being slowed further. She was angry, said she was short staffed (although there were about 6 employees besides her) and walked away. We asked for our money back so we could just leave. This woman has no business in customer service, and certainly not managing young people. I won't subject myself to this treatment ever again. read more

Been sitting in the drive they for nearly 30 minutes waiting on my food as they start sending people home. Very poor management.

Worst Popeyes, chicken was cold and barely cooked. Pretty sure it was still raw! Save your money the one on 41st is ten times better.