Another visit under the new management. I came in at 12:30, the place was full. The store was clean and the staff was friendly. My order was delivered to me in less than 5 minutes. It was exactly what I ordered. I asked for honey, and they said they were out. I never understand this as the shelf life is so long. But they have not been out of anything in quite some time. The best part of the visit was Jessica, the lady behind the counter. She always had a smile, is happy to help. Today she delivered some orders to tables and asked the lobby if she could get anything for anyone. She stands out as someone who cares about her job. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Callahan, Florida

Awful. The service is 0 out of 5 stars. Customers order and the person taking the order is focused on 1000 other things. Rings up the wrong orders. Pushes whatever buttons they feel and then order is fulfilled per buttons pressed. Called to try to get it fixed and person on the phone has an attitude like it's our fault we came in. Takes no responsibility for the incorrect orders. Will absolutely never recommend or visit this place again!! The one star is bc you can't give less! read more

When Popeyes first came it was the normal first opening issues. Now it has been here for almost a year and went through a lot of growing pains, including management 2 times. Who they have in there now is awesome! She has changed the store for the better - friendly, fast, good! What more can you ask for in a fast food resturant! We went there for lunch and the lady quickly greeted us and took our order. She was super friendly! The restaurant was clean and plenty of clean tables to sit at. The food came out hot - the chicken was juicy and just a great flavor. We ordered the special for 2 (5 piece chicken), red beans and rice, fries and mashed pots and gravy. All of the food was hot and served quickly. read more

Very awkward and disappointing. We pull up to the drive thru and the employee says "Welcome to Popeyes". We said "Thank you". And then we waited an awkward few seconds and said "Hello" again and finally got a "Can I take your order?" They had no ice and no honey mustard sauce. We didn't find that out until we payed for our order. I would not have ordered drinks if I knew there was no ice. It's July, In Florida. Next time we are driving thru town, we'll keep driving. And 32 dollars. Why so expensive Popeyes? read more

Popeyes Louisiana Kitchen - No ice? In Florida in July? Send someone to the store. - Fast Food Near Me - Callahan, Florida

Hubs & I arrived here after the Uber Eats app said that the order was ready for pickup. Upon going inside, things in the kitchen seemed very disorderly & we had to wait several minutes before anyone even spoke to us. Hubs informed them that he had placed an order via Uber Eats & that he was there to pick it up. Turns out, they never even grabbed his order/ticket from the printer & therefore never even started preparing the order. I think we waited about half an hour in the restaurant & performed a cursory check of our items before leaving. They all appeared to be present, but then upon arriving home & opening the items, we saw that some were incorrect. The sandwich requires you to physically touch the food & open it to see if it's spicy or mild - which we couldn't do in the store. I believe this location suffers from extremely horrendous management. The assistant manager was the one who didn't speak to us for a good 5 minutes upon our arrival, ignoring the line forming at the counter & the workers don't really seem to care, as most of them were standing around (except for an older gentleman who was driving them to get our order completed). All in all, save your time and go to Chicken House down the road. Chicken is better and the service is fast & friendly. read more

Do not waste your time. It took 45 minutes for 8 pieces of chicken. This is the third and last time I will give them my money. Sorry service and food. read more

The food was fresh and tasty. I'm a big fan of good wings and their hot/sweet wings were exceptional. In fact, I was unsure about trying them and the manager gave me a free sample wing. Great customer service! read more

I've been here three times & have yet to have a good experience. All three times the service was VERY slow, all three times they hot my order wrong & all three times the chicken was dry like it had been sitting a long time. If I have a craving for some Popeye's chicken I drive past this place & go to the Dunn Ave location. It may be in a sketchy area of town, but the food is good, the people are nice & I know my order will be right when I get it. read more

The chicken was hot snd crispy. That is the only good thing about this location. The "General Manager" was blathering rudely about the meals, it was confusing to say the least. The poor guy ringing up my order must have just started working there. Ms GM was interjecting herself into everything. Meanwhile, some poor soul was asking about his order which they could not locate. I feel sure the guy filling the order in back was unfamiliar with a wing or thigh. The price was exorbitant! Good grief! NEVER again! read more

You pull up to the drive-through and they totally ignore you. I walk inside the same thing they acted like I wasn't even there will not go back. This place needs zero stars. read more

Food was hot fresh service was good Danny the manager was so nice. The strawberry biscuit was a 10 out of 10..

Visited 9/22/23. After ordering and paying told to pull beside 4 other vehicles that were waiting for their order to be cooked. I asked for my money back. The new manager, spanish descent, said my order was ready. I looked inside before I drove away to make sure I had a leg and thigh. The thigh was huge 3 times the normal size. After I got home I opened the box and broke the thigh in half. It was not cooked and blood was running out. I thought to myself how does popeyes cook to order and have the timer on the deep fryer set to notify them when the items are cooked. How can they take vehicle 1 order if there are different orders and cook them all together for the appropriate time, i.e. 2 piece white meat, 2 piece dark meat, etc. Not possible. The manager should be fired without a doubt. The franchise owners need to take responsibility for their business by hiring competent individuals. There is a massive turn over of employees working at this popeyes. Eventually someone will die from eating raw meat from this place. Had I fed this to my elderly mentally challenged brother who doesn't know what is cooked or not he would be dead today. Had I fed this to my grandchild age 3 or 4 he or she would be dead. I am a long time resident of Callahan this business is a disgrace to the community and should be boycotted. It is a danger to all our citizens if it remains as it is with incompetent management. In addition, the patrons to a dollar store in Jax were shot in their cars and inside the store for no apparent reason. In this day and time it is far to dangerous to patronize a facility like this because one of these days someone may die or suffer irreparable damage from eating raw chicken and someone may do what just happened at that dollar store and innocent people maybe inside, outside waiting for their chicken to cook or merely in line ordering their food. No amount of refund can make up for the disrespect and certainly would not have gone back to get more chicken. read more

See all

I just drove through the drive through. They were all standing in the lobby. Waiting for 5 minutes and nothing. They all watched me drive away. Lol. What a joke read more

Horrible! The chicken was tasteless how does a fried chicken restaurant mess up chicken?! Also, the customer service is worse. Every time I go they get my order wrong. read more

My name is Dale Reddish, email address kj4sxq@att.net I contacting Popeyes due to several orders. The chicken was very old and was'nt fit to eat. Last time I spent $42.00 on a box of chicken. I ordered all dark me. When I got home it was all breasts, chicken wasnt fitting to eat. It was old, the redbeans and rice was over cooked. At the window there was a younge fellow hair hanging all over the place and couldnt seem to get my order in correct. Dinning room was closed, Popeye employees sitting at the tables playing with their phones. Im concerned with the quality of food here. I do love Popeyes chicken from previous orders. But it seems like the resteraunte here is not concern with quality and good chicken and their customers. I hate and never made complaints before, but I felt that someone needed to know about this. My phone number is 904 238-0911, i would like for someone that is concerned with this to give me a call or email me read more

The Popeyes store in Callahan, FL is the absolutely worst! They are never open on the hours that they claim to be and tonight I order food off the mobile app and when we got there a full hour and a half before they closed the doors were locked and they were cleaning the place. Didn't get our order we had already paid for online! The people in the store wouldn't come to the drive though window to explain, then after beating on the door they finally shouted "we are closed" as the walked around inside doing nothing! They could care less and to top it off just leave their computers running so people can place mobile orders and be charged when they know they aren't filling orders and are closed. Seems like theft to me! The staff don't give 2 craps either. This place should just close down if they can't do any better! If I was the owner of this franchise I would cut my loses and move on at this point. This is a brand new store it shouldn't be like this or they should have done some homework on putting a location here if they can't satisfy staffing requirements. TERRIBLE! read more

Didnt get to try the food just sat in line for 30 minutes waiting and people keep leaving. And inside it closed???

The worst Popeyes ever. It's like they have to catch the chickens first or something. Hour wait and no one was around.

Chicken tenders were small and hard, red beans and rice was dry and biscuit was like a hockey puck. It's like it had sat under a light for hours. Would give zero stars if I could. read more

My boyfriend and I went to this Popeyes (12/30/22) after our dinner because we just wanted to get some drinks (around 6:15 pm). We walked in and there wasn't too many customers inside, maybe 3-4. It took around 10 minutes for us to get noticed standing at the register while the employees were standing around doing nothing. Meanwhile the manager did not seem professional or to care at all. He would prompt but didn't elaborate further on it. He had a burn on his hand which I understood sucks but the employees didn't seem to pick up the loss of productivity. In all honesty there wasn't much of that. Employees were sluggishly moving and zoned off a lot. I could tell the customers already in there were waiting a long time for their food but weren't being acknowledged. We finally got to order, and the woman taking our order wasn't very nice. She walked up to the register with a mean look on her face and slouching after standing and doing nothing. We wanted to order but she still didn't even look at us or say anything. We began to order, and I asked for two frozen lemonades. She looked at me and said "we don't have those." With a monotonous tone. I kinda just overlooked it. While we were ordering she was just very passive-aggressive, crossing her arms and all. We walked away and sat down. People waiting for their food outside were coming inside and complaining that the food was not coming out. From what I saw there were at least 5 employees working. Plus, this is practically in the middle of dinner time so I don't know why the service was so bad. It took 45 MINUTES to get just a single chicken sandwich. I'm only leaving a two star review because the chicken sandwich was good. read more