The customer service from the employees at this Popeyes location was pretty good with a decent wait time that I was okay with. I ended up ordering a 2 piece combo with a chill mango lemonade drink and mashed potatoes. Overall the food was pretty decent. This Popeyes location have truck parking in the back of the restaurant but making a right turn into this restaurant is really tight especially if you're hauling a 53 footer. read more

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Really bad experience, I paid this, I was waiting 30 minutes for the app to mark that it was already delivered when they never delivered it to me, I have 2 hours calling the restaurant to give me a solution but no one answers, they even hang up the phone I just want my money back read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Champaign, Illinois

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New management has really brought this place back to life. Food is hot and ready every purchase now. Shout out to them

Food was fast and delicious, all the workers were nice and the service was excellent. I will be coming back again.

Awful experience getting the food and once i got it half of my order was missing, there was hair fried into the wings and the chicken sandwich was 2/3rds the size of the bun read more

Popeyes Louisiana Kitchen - Chicken wing - Fast Food Near Me - Champaign, Illinois

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There's definitely something wrong with the service and personal at this place! Their drive thru service sucks,can't understand the lady taking the orders,intercom is far from being helpful! My son keeps going back,me not! If I get mediocre service at a place I don't go back! Popeyes is always forgetting food items,personal seems they don't want to be there,give you wrong food items,and their price for chicken tenders,fries ,biscuit and drink $18 ! What a rip off! Never eating from there,not recommended for anyone in their right mind! read more

Horrible service rude workers. I was in there for 20 minutes and finally got my food which were missing items. This place needs to be shut down already. read more

AWFUL. filthy, rude staff arguing infront of us. chicken tasted like literal crap like it wasn't cooked didn't have dark meat. they were yelling at a lady because THEY got her order wrong. first time trying and well, food out of a dumpster would be better. never coming back, should of just went to mcdonald's. KFC IS BETTER. bathrooms... people need potty trained. read more

Just went back for the first time in over a year and they proceeded to give me my drink w no ice and warm I mean what can I even say at this point I'm j glad my chicken was cooked ig and who even likes cold beverages anyway. What a joke read more

The staff is very inpatient and rude, I asked her a few questions, and she deliberately put on an impatient attitude. As someone working in the service industry, she completely lacked the most basic professionalism and courtesy. When taking my order, she spoke in a very low voice and kept leaning against the wall, showing no sense of work ethic at all. Every time I come here, I grow more disgusted with this Popeyes location, even though I really like Popeyes' food (just not this particular store)! read more

Paid 14$ for a 5piece with 2 sides and 2 biscuits, received the 2 biscuits one full side and one half empty and 2 pieces of chicken. read more

Popeyes Louisiana Kitchen - My order - Fast Food Near Me - Champaign, Illinois

Chicken was so dry and tough as well as hard to chew and they not only forget half my order my side were barely half full... definitely disappointed read more

The fried chicken was ordinary, especially the breast was too dry. The lady at the front desk seemed to be unwilling to communicate with consumers. Though many people think highly of it, I don't think it's worth driving far for a pickup. read more

Popeyes Louisiana Kitchen - a basket of fried chicken - Fast Food Near Me - Champaign, Illinois

If I could leave 0 stars I would. First, I waited 10 minutes before I pulled to give my order. Then once I got to the window to order, the guy told me he'd be back shortly. I waited another 10 minutes and said I'm leaving, then the guy decided to come back. I get home and get my food and my 2 sides are missing and a piece of chicken is also. You could also tell the chicken was not fresh and wasn't spicy (which is what I asked for). I decide to go back because too much of it was missing for me to ignore. The manager was very quick to help, but it shouldn't have go to this. There are over 8 people working and there's still always a long wait. I'm convinced the workers are purposely making people wait before they take your order. Corporate needs to shut this store down or retrain and bring in a new staff. read more

I downloaded yelp just to tell people Do Not Go There!!! The place needs to be shut down!!! I've seen arguments going on in front of customers, the food is terrible, and you can get better service in hell. No stars!!! read more

First of all the review is for Popeyes in Decatur Illinois went there today for the first time since they reopened the service is trocious terrible I cannot tell you how many times I repeated my simple order and I speak very clearly it took forever and their prices are flipping outrageous sad day for Popeyes read more

Update: in case you're wondering, they're still terrible!! This has to be one of the worst locations when it comes to customer service and food. The line is wrapped around the building on one side but if you drive around to the window, no one is being served. However, what you will find is employees on the other side taking a smoke break. No matter when I come here the smoke breaks are lavish but the service, attitude and food temperature are the pits! McDonald's next door often has the same type of line, but they are moving and getting people through. I don't get it. Then once you get to the drive up, the person has a horrible attitude and makes you wait again. WTH? After the wait you get a dry, annoyed, "Welcome to read more

Popeyes Louisiana Kitchen - People are in the street waiting on terrible service, and semi-warm chicken served with a terrible attitude! - Fast Food Near Me - Champaign, Illinois

This place made me sick with food poisoning the service has gotten worse and worse since it's opened. One of the employees actually threatened to fight me over my order it's just not a good place to go I predict that this place will go out of business in this area soon which is unfortunate because I love Popeyes but I won't be back to this 1 again unless I buy something that's pre-made already like that Chicken Sandwich but Chicken on the bone will never be ordered again because it made me violently ill read more

Be prepared to wait 10 minutes to order in the drive thru. Often out of basic items like chicken strips and nuggets??? The drive thru handles one MAYBE two orders at a time. Sides are forgettable. 1. Arrive with an expectation to wait 2. Cook your own sides at home 3. Don't order online, they will just cancel your order. read more

Despite negative reviews, I went here for something uncommon for Popeyes: blackened tenders. This was the only time I've ever been to a Popeyes and had a really great experience and loved my blackened tenders!! I wasn't sure what sauce to go with, so the cashier actually gave me an assortment to try. Recommend their honey mustard! Will definitely return for this. Customer service was great today. read more

Train wreck 13 people working in store. Took 26 minutes from order placed till food received. Short two items. Incompetent is a nice way to state the obvious. read more

Ordered a 3piece chicken meal with Mac & cheese (because they were out of coleslaw) and dr. Pepper. Got a 2 piece meal with mashed potatoes and gravy with coke. Your go-to Popeyes if you're looking for chicken omakase. The staff are extremely rude as well. You'd think I showed up on their porch begging for food. Geez. read more

Worst Popeyes and restaurant in Champaign! Went through drive-thru and they don't take cash. Order was wrong. Went inside to correct order. Staff was rude. A lot of horseplay in kitchen and rude staff. Tables were unclean, floor filthy and rash cans full. I can't believe this franchise is allowed to operate this way. In looking at other reviews this has been going on over a year ! read more

We went there recently and even though the food was acceptable and I love Popeyes food, the customer service was lousy! It seemed like we were bothering the employees by coming in. read more

It's as if this restaurant doesn't want customers. Everytime I go here, the lobby isn't open, or if i go up to the drive-thru, they only have tenders (and nothing else) or they're only doing mobile app orders (which the app says that this particular location doesn't accept...so WTF?). Corporate really needs to step up and hire/retrain new people or just shut it down. it's very disappointing. Go to Krispy Krunchy Chicken or somewhere else.... read more

Their chicken sandwich is fine but if they give you Mayo it should be a packet on the side not already on sandwich I wish these so called chefs would realize that some people hate that they want to put a sauce on everything which is 100 percent wrong if your not thrilled about it you have to ask a yourself a question about whether or not is it fresh the only way you would know that is did you make it the answer is no Tim read more

The waiting time is super long. Almost half hours for fast food. Today they said the system was down and they only accept cash, which was totally fine. But they should have put a bigger sign at a right position so the driver can see, instead of waiting for half hours still can't get food because having no cash. If they have a better sign, we won't waste our time . read more

This place is a joke. I talked to a manager about them refusing to serve anyone with a CDL or any kind of truck driver. Manager stated that he hated trucks and wanted them all off the road!! The food is nasty, the management is rude, refuses to serve CDL holders and truck drivers. Stay away! Shut this place down!!! read more

Worst customer service I've experienced. Worker was extremely rude. She had an awful attitude and kept talking over us while we were ordering. We asked for straws @ the drive-thru, she said they were out. We walked into the restaurant afterwards and there were plenty of straws in the lobby. They need a custom service 101 class. read more

The worst service I have experienced in years. We gave waited 30 minutes for 6 sandwiches and they had no water or soft drinks

I just had one of there Classic chicken sandwiches and it was yesterday's chicken warmed over. Chicken was just dried out but I obviously didn't know this until I got it home and started eating. Ugh! You can always tell leftover chicken is hard and so dry. I recommend not eating there. Also the lady at the window was really rude and absolutely no welcoming smile even a fake one would have been acceptable. So really just don't go. read more

Service is SLOW. I sat in drive thru for 10 minutes. I drove off. My third time trying them and it gets worse every time.

When I heard from Popeyes I have heard so much about the chicken sandwich either spicy or regular so I ordered it and I have to say I was very impressed. Yeah the thing is I have to order some chicken because I like the breading on Popeyes chicken. The thing about ordering from Popeyes is you've got at least order $15 or they don't except your order oh well it's worth it read more

I would give zero star if I can. That restaurant is far worst for being deaf and door dasher. I came to pick up two customers's orders but orders weren't prepare when I arrived. I was in long line while let customers know I was in line. I been waiting in a hour until finally passed front and talk the window. I told worker that I'm deaf and can't hear what she said. I tried show her customers' orders on my iPhone. But she still talk me without write or something with communication. She's lacking of her communication skill and unprofessional. She's rude. She tells me move to the door and waiting. So I did but been waiting in 30min. I tired of waiting because other cars got food and off before me. I walk to talk the window and ask what's going on? She still talk me without write AGAIN. I told her use my iPhone to type what she said. She said no food on list. Please cancel orders. I was mad because I been parking in 1 hour and half. Why don't she tell me from start? She was awful and rude! The restaurant is BAD SERVICE. I had to let customers know about crap. They cancelled their orders. The restaurant really wasted my f*cking time. read more

I'm not giving this place a one because the food tastes bad, im doing it for the horrific customer service. It's sad when you go to an establishment to feed your hunger, you are greeted by rudeness from the moment you place your order to the moment you get it. The many times I came here my order has never been correct. At this point I just go because I crave Popeyes sometimes. I have definitely limited how often I come here because their attitude is just never worth their food. read more

UNSEASONED CHICKEN!! I CANT EVEN TASTE SALT OR PEPPER!! This place has lowered in quality every year it seems. Corporate needs to do something!! GROSS!! LONG WAIT TOO!! Over an hour at times!! I don't want this place to shut down though. Hire better people please!! The cashier didn't even know how to run a credit card!! read more

IPopeys but this particular store should be shut down & revamped. From the workers to the managing staff. How can one be in business & sell subpar food and NOT give you everything that you paid for (missing Red Beans & Rice). Then have to contend with the RUDENESS of the mgt staff about this matter. Why am I GUILTY until THEY decide to believe me that I actually didn't get it. Except for in the afternoon(I've been there over 5X), the food has been either heat lamp warm or EXTRA DONE. The customer service is "wait til I finish my conversation then I'll take your order"-type. And was it that after 8p it's "we're not cooking anything else so..." It's just sad. These are the mashed potatoes they gave me with BARELY any gravy Popeye's Corp...PLEASEhelp with these concerns. I'm not the only one, just the one that has voiced concerned. We can go anywhere to eat but I'm sure alot of us would prefer to go here but instead, like any "sub-par, we don't seem to care" restaurant, customers just choose to avoid it all together....Very Sad When done right, your chicken is great! Just not consistently which isn't fair to your loyal customers. read more

Popeyes Louisiana Kitchen - Mashed Potatoes with a HINT of Gravy - Fast Food Near Me - Champaign, Illinois

Mary was amazing. Our door dash person spent a good 20 minutes at a different place before delivering some of our food. My husband asked her if she had anymore deliveries with our order and she said no. More than 1/2 of our food was missing and what was there, was ice cold. Mary at Popeyes Made everything right! I wish I could leave more than 5 stars read more

Would give 0 stars. Worst service ever. Always out of food and extreme wait times. Don't recommend wasting your time

Food seems to always be soggy or undercooked each time I give this place a chance and almost always slow service.