Served raw, undercooked chicken from this location (12149 US-1, Chester VA). This is a clear food safety violation. Called multiple times--no answer. Corporate support only routes you to a broken system that refuses to process complaints. This issue has been documented with photos and receipt. If not resolved promptly, I will be disputing the charge and escalating further. Expecting immediate contact and a refund. read more

Popeyes Louisiana Kitchen - Not safe to consume. - Chicken Wings Near Me - Chester, Virginia

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just went through drive thru, The incompetence and rudeness was insurmountable!!. Got to the service window was handed my order. It was wrong. You would have Thought that iI bagged it .My self.The eye rolling,, head twisting, and disdain was from Managers as well as workers. If you don't like your job get a new one!!. But to represent a company with a display of unprofessionalism that out witness this evening should be not tolerated by this company so needless to say I received a refund never got to get the chicken. I care and love so much from this location. The people truly need to be trained on customer service I did not bag the order you did you all gave my order to the wrong person, but don't take it out on the customer. I was only there to get chicken. Please try to control how you feel this. Popeyes should get all new workers. It would probably increase their revenue because today it was a complete fail. Failure of customer service. read more

Food is great yes, but i went at 10:18 at night and placed a mobile order. I waited in like for 30 minutes before even getting to the window to get my food. Also, whomever was on the headset/speaker box wasn't very nice. I understand it's late at night, but waiting for 30+ minutes till we even get to the door is incredibly insane. I watched 3 cars pull out of line as i sat and waited. Please either get new employees, or figure out a way to make this line move faster. Other places do much better. read more

Popeyes Louisiana Kitchen - Waited in line for 30 minutes before getting to the door. - Chicken Wings Near Me - Chester, Virginia

The drive thru is down right garbage there will be two people in line and they will take forever to even speak to you and when they finally do it's with an attitude read more

Incredibly slow service and rude staff. I Doordash and people were waiting 1.5 hours for their food last night. It was starting to turn into that tonight and I left after 30 minutes and unassigned my order. read more

Waited in the drive thru 37 mins to pick up a doordash order because they have the lobby closed. REDICULOUS. They need to do something better for the delivery drivers. read more

They always make you wait 45 minutes for your food , and on top of that they always miss to put correct items . I was missing all the chicken in my order and my sweet tea. One time they gave me tenders when I orders chicken dinner . This place is the worst to be honest . And the staff doesn't care at all . Try a different location but not this one read more

I ordered a number one combo and a caramel apple cheesecake. The service was fine. The man was polite. The fries and the drink were perfectly fine, but the chicken sandwich itself was mostly made up of breading and mayonnaise. There was barely any chicken in it at all the cheesecake I couldn't even eat because they didn't give me a spoon so I ended up stopping somewhere else to grab a spoon and eating that and it was okay. Honestly, just disappointed about the chicken sandwich cause that's what I really wanted. read more

never have been so disappointed from establishment in my life. I ordered two strawberry biscuits and this is the result of one of them. If you're going to eat the biscuit at least take it off the tray so a hungry customer does not get this and is very disappointed. This place should be shut down. It is disgusting. read more

Popeyes Louisiana Kitchen - bitten Strawberry Biscuit - Chicken Wings Near Me - Chester, Virginia

\This Popeyes Is THE WORST I EVER BEEN TO Like This Does Not Have A Box To Put The Popcorn Shrimp That's Not All We Did Not Order Mashed Potatos Please Go Some Where Else This Popeyes Is A Scam No Wonder Y'all Are 1.8 On Yelp read more

My chicken was burn, my red beans and rice smelled spoiled/ hard rice when i touched it(didnt eat it) and the mashed potatoes seem to have been sitting because the gravy turned into jelly and the mashed were solid instead of pliable. Dont go here the manager will not correct anything. read more

Popeyes Louisiana Kitchen - Burned Chicken Combo (2 Pcs) - Chicken Wings Near Me - Chester, Virginia

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I went in the drive thru. Was practically the only person there. All I asked for was four biscuits. Guy at the window puts two in the bag. Guess he couldn't read. What has happened to America? read more

Quality leaves much to be desired. It would be much better were it fresh, especially with the long drive thru line I had to sit through.

I love going to Popeyes in Chester (Ira Sherman) Manager and staff are always so willing to take your order with a smile. The food is always fresh hot and very tasty!. read more

Just order online, went to pickup the order with receipt. They said they don't see my name or order number in the system or a receipt for it. They did not make it for us so I had to leave without our chicken. I ordered on the app and showed them but they said since it's not in their system, they could not make it for us!!! NO STAR read more

Found a deep fried roach halfway through eating my meal! I've been trying to make it something else in my mind because I loved Popeyes chicken so much... but I can't! read more

Popeyes Louisiana Kitchen - Found this fried roach halfway through my meal! - Chicken Wings Near Me - Chester, Virginia

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I was sitting in my car one evening eating the food I got since I just got off work and one of the employees came out and beat on the trunk of my car and it scared the living hell out of me, I waiting for him to go back inside and I called the inside and told them what happened and they asked me to describe what the employee looked like I said he was a black male maybe 5,7 and they said that's gonna be hard to find who did it and hung up on me. Customer service is worst than McDonald's and half the time they forget to give you the correct order. Do not recommend. read more

Stopped here the other day after a long drive, went inside and ordered. Staff was friendly, got the spicy chicken sandwich with fries. Fries were good, sandwich was really good too and spicier than I remember. Cant really complain here read more

Popeyes Louisiana Kitchen - Spicy Chicken Sandwich Combo - Chicken Wings Near Me - Chester, Virginia

Their sign says the lobby closes at 11PM. But they don't allow you to simply walk in a pick up your order. They make you sit in the drive through because they fail to abide by their own business hours. If one selects pick up, they should be able to pick up their order right away, especially if it's sitting right there on the counter. When I called to ask if I can get my order the guy said the sign is wrong which is a completely false statement. read more

Not only did I sit in the drive thru for an hour, but when I finally got to the window the guy said they couldn't make my order because they were out of the sandwiches. Which by all means I understand but couldn't they have told me that when I ordered so that I didn't have to wait for an hour to not get what I asked for?! He said "look man I can just throw some chicken in a box if that's cool." I'll give it to him for trying to solve the problem but it had to be the weirdest interaction I've ever had ordering fast food. Felt like I was in a drug deal or something, being super shady about trading chicken. 2 stars cause the chicken was pretty good even though I didn't get one thing I ordered. read more

I went to pick up some sides for dinner on the way home from work. Im currently pregnant and nauseous like normal. Well in the Popeyes line i literally was about to get sick right then .. the lady at the window was the sweetest person everrrr. Helped me out, gave me an empty cup, ice, water, offered a bag. Im crying and shes like it's okay don't cry. The biggest thank you to her for not judging and being so kind hearted! Oh and my mashed potatoes and biscuits BUSSS thank you Popeyes ! read more

They are delicious especially the macaroni and cheese! I absolutely love their food! Their service is more pleasurable! It's mainly drive thru! read more

I would give less if I could. The management is the absolute worst!!!!! Especially Kim who is rude and probably lacks any kind of formal education. If you mess up someone's order you should be required to fix it. I order 12 ghost pepper wings and I get 2 wings and some over and under cooked chicken hawk wingettes that were cooked yesterday. I call the Popeyes and they require me to bring it back (just traveled home from DC, not happening). I offered to send them a picture and their can put me in a book for next time of course rude Kim gets offended because I tell her they should make sure our order is correct. People don't have gas to be running back and forth due to their error and she hung up. Yep typical of a third grader. read more

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I forgot I tried the fish sandwich and reviewed it a year ago because Popeyes claimed it was a new fish sandwich. Wrong! It's the same nasty fish sandwich! DISGUSTING!! Don't waste your money! Who owns this garbage dumpster anyway? Don't they check reviews?! read more

Well, I don't like writing reviews like this because fast food places are closing up like crazy...but... I went back for a second trip to Popeyes because my first trip was a flop and I thought everyone deserves a second chance...here goes...8 cars in front of me but the time to the order stand was not that bad...the trouble was in the ordering part...I had to ask the young gentleman taking my order to repeat himself 3 times (not kidding) He was speaking perfect "in the hood" language...finally got thru the ordering part and pulled up to the window to pick up...the young lady at the pickup window was very polite as she handed me my order...pulled around to enjoy my "Spicy" chicken sandwich with fries which turned out to be a "Classic" chicken sandwich with cold fries... ($7.20)...Look...if you want a consistently good chicken sandwich and hot french fries, just go to KFC...I think they taste better anyway and they have never let me down...sorry Popeyes, I won't bother you again... read more

I haven't even tried the food yet, but the guy at the drive thru was so patient and sweet I had to compliment him. He was a younger guy with curly hair and an accent. He told me to have a perfect day and it made me want to write this before I even got home. Give that guy a raise! read more

I'm from out of town all the way from Chicago and all I can say is the Customer service was 10/10 came to me while I ate in and asked how what everything multiple times which I really appreciate. Everything was fresh and hot. read more

Order on the app. Got there waited 15 mins in drive thru. Get to window and stated it would another 15 mins for chicken. Worst customer service ever. The rudest store ever. Never go there again. Get better service @KFC. Don't waste your time there. read more

So, I am happy to say that this popeye is doing a great job as it is brand new in our area. I am sure that it took a lot of notes from all the surveys they received to improve as they were taking on heavy traffic because . . . . Petersburg is a little town lol. They are slammed most days but they are doing well with it . . . . how long it will last I'm not sure. The manager there is full of life and I hope no one takes him the wrong way lol. He tries to keep the pace up and I can tell he gets on to the staff because the last visit he was like "you guys. . . no phones on the floor. If I see them you done for the day". So I respect that. Anyway, I'm sure most people know popeyes and their food. The food is good but if you are a health nut, this isn't the most ideal place to go. The food is full of flavor and I have become a big fan of the rice and beans. . . . the fries are so good. I'll have to take pictures but the food pretty much looks like what it looks like in the commercials lol. read more

One of the managers in this restaurant is something else. I asked for two fresh blueberry cheesecake pies and he said that he couldn't do it because the time hasn't ran out on the other ones. Instead of arguing with him and making a scene I left and went elsewhere. I have been there before and waited on fresh chicken to come up, but it was so cold and nasty after I waited at least 20 mins or more. He was the manager then who lied and said that it was fresh when he gave it to me. As expensive as Popeyes is, why can't customers get some fresh chicken and pies from time to time? I will not be going to this Popeye's anymore, the manager has no customer service skills whatsoever. The chicken or the pies are not good after they sit there for quite a bit of time. I will not be using them for catering our big office function in May either. Please thank Anthony G, the manager, with no personality in the Chester store for losing that big event! I didn't even want to give one star after this evening. read more

Ordered the two piece chicken combo and the fish and shrimp combo the other day but it was the worst Popeyes taste experience ever. For the fish and shrimp combo, it came with one tiny fish fillet that was overcooked and impossible to bite without the risk of breaking a tooth, the shrimp were so small and completely covered with batter that is impossible to tell if there is shrimp in it. The thigh that came with the two piece was also overcooked that I would definitely break a tooth trying to eat it. Would not recommend this place but if you want fried chicken, go across the street to Bojangles' for a better experience. read more

Horrible, horrible customer service. I avidly avoid ordering here because they are rude and always act like it's an inconvenience that they must cook my order. Wait times are astronomical. If you place a pickup order, don't expect to pick it up until an hour after you've placed it. Dinning room is closed half of the time and while that's the norm now, you can't go in an pick up your order you placed online so you have to sit in the drive through that's wrapped around the building just for them to tell you to pull up because it's STILL not ready. Avoid at all cost. Seriously need a change in staff and management. read more

Everytime i come to this popeyes the line is ridiculously long. what the hell takes so long to fry chicken and fries? and i mean a 35-40+ min wait and that doesn't count ordering at the board and getting your CORRECT order (if even fresh). i'm 100% sure if they change the store manager & management it'll be better.. read more

The line for the drive-thru was around the building so I figured it would be quicker to go inside. I was incorrect. The second I walked in I almost fell flat on my face because the floor was slippery and wet and there was no wet floor sign. I go up to the counter to order where there is about six people standing there just staring at me well I awkwardly say hey can I order? And one of them had to yell for the cashier which was in the back somewhere she came up and had nastiest attitude and spoke solo it was no more than a whisper I literally had to lean over the counter to hear her meanwhile while I'm ordering there are two girls that are leaning against the counter in the front on their phones another three that are just standing behind them and another girl I'm guessing you're the drive-thru area was cursing and yelling and joking with the boys not doing anything. The customer service was absolutely terrible there was a couple other customers that had ordered prior to me they were still waiting for their food we exchanged glances when the one girl started cursing and both just shook our heads. Establishment is extremely overstaffed and I don't understand how they're even making money having about 15 people working on a Sunday night with only about three of them actually doing anything worthwhile I have gone through different drive-throughs that only had two people working and were slammed and gotten my food quicker more respectfully and tastier and hot even at other establishments I will not be going back to this Popeyes ever again these kids need to learn how to have a little bit of work ethic and what is appropriate to do and not to do while working. Actually working would be a good start read more

Popeyes Louisiana Kitchen - Everyone was just standing around doing nothing on their phones and hanging out and joking and cursing with one another - Chicken Wings Near Me - Chester, Virginia

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This place is horrible!!! Waited 15 minutes just for my order to be taken and on top of that the boy taking my order couldn't have the courtesy to tell me "just a moment" or what needed to be said. Mind you their was nobody in line for Popeyes nor inside on a friday night around 7pm. Once I pulled up to the window to pay and receive my food their where about 7 young teenagers socializing, on their phone and laughing as if their not even there. The food was cold, employees where rude, i give this place a 1 star because the drinks where good. read more

Service is terrible. Extended wait time and won't serve customers inside. Worst Popeyes by far

This Popeyes haveTHE worst customer service. On 3 separate occasions they forgot something during my visit. The first time my debit card, the second time a shrimp basket, and today my spicy chicken sandwich. I spoke with the manager Gary this last time, he did not apologize for the inconvenience, nor did he accommodate us. His only suggestion was to return to the store, show the receipt to get the sandwich that THEY forgot to include in our order. I have reported the store to corporate and I'm waiting to receive a response. Customer service is everything. read more

Terrible service! We waited in line for 25 minutes and when it was our turn the employee decided to help somebody else who had just got there and was waiting in the mobile order line even though he had not ordered online. I was very angry and frustrated and walked out right away. I will never go back there! Terrible, terrible service! read more

This Popeyes just recently opened in Chester and it is the slowest service Popeyes I have ever been too. They are understaffed with young workers in their late teens or early 20s and they are rude and dismissive. The drive thru wait is usually always 30 mins or more and they always close the lobby early. read more

I refuse to return to any Popeyes after the experience here with manager Ira Sherman. I have been fighting with the company for a MONTH on a refund for an entirely wrong order! The boy on the speaker talked to coworkers through multiple orders without even pressing mute. He asked me to repeat not once but THREE times and the order was still entirely wrong. Ira took two weeks to call me, just to become irate and yell at me! The way he slurs his speech and becomes aggressive sounds like he is under the influence of alcohol or drugs. The only resolution he offered (no apologies of course) is for me to return to the restaurant to discuss a potential refund. With a man who became loud and aggressive on the phone, this is the only option the company is offering. I have been given the run around via email as well as phone until requesting to speak with a corporate supervisor today who advised Ira is the only one who can resolve the issue. Popeyes corporate is enabling these managers to run things however poorly they choose with no accountability. I'll take it up with my bank, which is ridiculous considering I have spent so much of my time being lied to about an escalation to resolve the matter within corporate. read more