So I haven't been to this popeyes in chicopee in a long time, and now I remember why. I order a combo with beans and rice, and literally got once scoop of rice and the chicken was not warm. This has got to be the worst popeyes I have ever been to and would warn everyone to stay away. read more

I don't even know what I just experienced. I walk into the restaurant and it's 4 minutes before anybody is seen behind the counter. We didn't even hear anybody talking or moving around , It just looked like an apocalypse setting. they came to the counter and I understood exactly why it looks like an apocalypse.. I was told I needed to wait five minutes for my chicken tenders to be done and it was 14 minutes. I personally will never come here again and I would highly recommend you make another stop before setting your sites on Chicopee Popeyes. If there's a manager to this establishment, they should be replaced. I've worked in food and hospitality for over 30 years and I would never allow one of my restaurants to be run this way. Shame on Popeyes read more

poor customer service, food cool , smushy, not cooked right . highly disappointed. ALSO haves us the wrong order .

Man those are some of the MOST useless workers I have ever seen in my life. It is unbelievable they are being paid 15$ an hour for standing around. The place was empty but there were at least 5 workers around doing absolutely nothing. I had to wait at least 5 minutes for someone to take my order and the lady that took it had the least enthusiastic attitude and lowest amount of interaction I ever got from a service worker. I don't know why they needed this many people because it looked like they had the WHOLE diner rush crew on but they were so useless. The food was good tho! I mean I might be biased because I love Popeyes but still it wasn't bad. The fries were hot and crispy and well seasoned and the sandwiches were also great, hot and crispy, except mine was pretty thin. The place itself did not look clean and made me pretty disappointed. I am not mad at the service it's just surprising to see how useless some workers can be; two of the workers were at the front desk but not taking orders? One was just standing around and the other was taking stickers off of sauces. Overall, I think it's not worth it(especially if you are in a rush) and there are better Popeyes out there in the area. read more

We placed a pickup order for 20 minutes away. Arrived at location (start of lunch rush, one car in parking lot, no one in drive thru) and had to go inside and wait an ADDITIONAL 20 minutes for the food to be prepared. This was an order that was prepaid. Fries were cold and one order was placed in the carry out bag upside down. Biscuits were stale and we were missing 3 biscuits (didn't notice til we got home). This place is awful! read more

Went today for lunch. around 12:45pm 11/12/2024. I ordered the #5 large. 3 Chicken strips with seasoned Fries and a Strawberry Lemonade. The Chicken Strips were pretty tough, like they were either old or reheated too many times (only plus, was the outside was crispy). The Fries were bland and soggy. The only thing that I was able to enjoy was the Strawberry Lemonade after I added some water to it to bring down the sweetness. This place used to have good food. Now it's getting run down and food quality is about non-existent. Sad to write this review but I had to. Maybe they'll make some changes. read more

Got the chicken tenders from this place. Cost us a lot of money for grossly overcooked strips that were mostly batter on paper thin strips of chicken breast. Disgusting. Sides were meh, old tasting and dried out. We will never go back to this awful place.. read more

The food was great , service was great, the bathroom had no toilet paper! Just napkins on toilet paper dispenser that was not good for your employees. read more

Stay away from this horrible restaurant. You've been warned. I just had the absolute worst fried chicken meal, at this location. The chicken was very small and flavorless. Mash potatoes were ok. Biscuit tasted like i ate a spoonful of flour. Mac and cheese looked absolutely old and awful. As if this wasn't bad enough, we waited for 24 min. before we got our food. Oh, by the way, it cost $33 and change. This meal wasn't even worth $5. read more

Excellent first time experience!!! We went through the drive through and they gave us a correct order with everything we ordered in the bag. The chicken sandwich was thick and crispy and juicy with just the perfect portion of pickles and mayo. The spicy chicken tenders were delightful, thin, crispy and full of flavors. The mild chicken tenders were amazing with ranch dressing and they were perfectly delicious.. the rice was very good with lots of flavor, the mashed potatoes and gravy were of amazing consistency, the coleslaw was very wet and creamy and very good. The biscuits were so light fluffy and very good moisture wise. They were good consistency and not too dry. The soda was cold,icy and full of bubbles. We will definitely be going back again for more delicious food in the future. read more

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This food tastes like garbage. The chicken was bland, flavorless and my chicken tenders looked like they got run over by a bus. The chicken didn't even look completely cooked and felt like I was eating rubber with way too much breading. The service people don't like to give more than one sauce. The restaurant also looked dirty and unkept along with the drink machines. I went to get Dr. Pepper and it spit out some red liquid that tastes like strawberry's that have been in a dumpster for 3 years. Save your money and go to chick fil a right down the road. read more

Popeyes Louisiana Kitchen - Sad chicken 5Pc Handcrafted Tenders Combo - Fast Food Near Me - Chicopee, Massachusetts

It's called fast food for a reason. There's no reason I should be sitting at the drive thru for more than 30 minutes just to place my order. I don't understand how management doesn't do something about this...The 2 stars are super generous. This place deserves negative stars. Corporate, do something about this place or just shut down! read more

This is your typical popeyes. I had the spicy chicken tenders. They actually tossed in a few extra smaller pieces which was nice. I love that they have honey here even if it's not the real thing. It is clean, staff is friendly, and the music was great! I'll definitely be back. read more

My boyfriend has been trying to get me to go to this Popeye's location for the famous spicy chicken sandwich. My experience yesterday has made me realize I did not miss out on anything special. Don't get me wrong, the spicy chicken sandwich (I've heard the regular chicken sandwich was too bland) was amazing. I would say it's much juicer than Chick-Fil-A's chicken and I love how it came with buttered bread, pickles, and a light spread of mayo. However, this is where the good experience ends and is the only reason why I am giving this place 2 stars instead of one to none. Upon entering, the cashier made us wait to order because he was packing food. This gave me anxiety because then a huge line started forming right after we arrived. However, he was super nice so I didn't mind. After that, everything just went downhill. He had to give us ice from the back because the ice machine wasn't working. We waited over twenty minutes for our food. My boyfriend had to check on it and they stated that it would be an extra 15 minutes if he wanted just tenders so he just got a combination of whatever they had sitting there. My chicken sandwich was ready about ten minutes before that so it wasn't as hot and fresh when I ate it. The chicken combination of wings and tenders were so dry and bland that I was truly disappointed. The sides were mediocre and wasn't anything to rave about. I would 110% prefer KFC over Popeye's. Lastly, what made the experience a lot worse was the following: The seating area was super dirty and there was still food on them. A couple was boldly complaining about their food and demanding a refund. At first, I thought they seemed too entitled and privileged and should know what to expect at a fast food joint. However, my boyfriend and I noticed afterwards that there were around 8 people working and half of them seemed to be in the back doing absolutely nothing. Lastly, we overheard a female worker complaining about the couple and was not very friendly either. This just made the experience awkward and weird. Who complains about customers at the seating area around other customers? This experience may just be a one off and may only be in reference to the night crew because my boyfriend and his co-workers love going there during the day because they are clean, nice, and efficient. read more

Popeyes Louisiana Kitchen - Spicy chicken sandwich, chicken tenders and wings, cajun fries, mashed potatoes, and mac and cheese - Fast Food Near Me - Chicopee, Massachusetts

The staff is rude and they always screw up your order and u can't go inside to complain because the lobby is always locked

I'm so disappointed!!! I'm from Brooklyn and Popeyes over there well anywhere in NYC is way better then here food was nasty I will never come back read more

I Doordashed an order from Popeye's because I hadn't tried their chicken. I ordered boneless Honey Lemon Pepper and bone in ghost pepper wings, and a side of Red Beans and Rice. The boneless HLP wings were very good with a fresh lemon taste and not overly sweet. The slight heat of the black pepper balanced the taste. I was a bit disappointed with the ghost pepper wings. They were not that spicy as other ghost pepper flavors often are. The buttermilk ranch sauce was bland and warm. I did enjoy the red beans and rice. Both chicken items had crispy batter and were not dripping in sauce which I like. I would order the rice and beans and HLP again. read more

Horrible experience, and not the first time at this location. I ordered a chicken sandwich. I got the smallest piece of cold chicken, with an absurd amount of mayo. Paul, the "manager, could not understand anything I told him, nor could I understand him. The young girls behind the counter were either high or just didn't care. They translated to Paul I wanted a refund. I got my money back. The girls were laughing and thought it was a big joke. The joke is on this business, we won't be back! read more

I had a really big craving for Popeyes and the next closest location was 50 miles.. still might have been worth it. Went through the drive through, got a sandwich and 3 piece. I will say I did enjoy the sandwich, the pickle, bun and mayo helped to mask the musty taste of the chicken that was very subtle but very very evident in the three piece. I would guess from not cleaning or changing the fry oil... tasted almost like a basement... still I am some how giving them 2 stars, the people were pleasant, professional and the line at lunch moved decent. read more

I wouldn't even give a single star to this absolutely awful establishment. Shit service, I pulled up to the drive through and they said to go into the restaurant because the card reader wasn't working so I went in. I waited for 20 minutes inside and there was 2 people in front of me, I ended up walking out because I used my code on the app and since there is a stupid 15 minute timer the code expired. Awful Popeyes restaurant don't go spending your money there. read more

Worst popeyes in the state. I'd tell anyone to avoid it. Understaffed, extremely slow, dirty. I dont understand how this particular location hasn't been closed yet read more

Popeyes Louisiana Kitchen - There support site. Screw popeyes - Fast Food Near Me - Chicopee, Massachusetts

Slowest service I have ever received at any fast food place. I could understand if they were busy or short staffed cause I'm a very understanding person, but when you see literally all the food cooked and ready to be served and you still wait 30 minutes with only one customer ahead of you, that pretty bad. All of the workers including the manager just walk around gossiping and cracking jokes and literally no one serves the food that has been sitting there. Food only started being served when someone lost their temper and demanded a refund and I don't blame them. Last night I went back for 1 chicken sandwich, there was not a single person inside and there was only 1 car in the drive thru and they looked pretty well staffed ass well. After waiting 15 minutes at the drive thru and the car in front of us still had not been spoken to at the speaker, I decided to go inside. To my surprise, I was completely ignored. For about 10 minutes I stood at the register while employees just chatted with each other. A few of them even made eye contact with me and they still ignored me. After a little while a girl finally addressed the same guy in the drive thru that was ahead of me before I came in and said "I'll be right with you", then they continued to chat with each other. FINALLY someone that was chatting in the back says "oh crap, my bad", goes to the front and takes my order. Literally took a few seconds for him to ring me up and grab one if the sandwiches that had been sitting in a pile the whole time. Gave this place a second chance but never again. They need to rehire the whole staff cause no one here takes their job seriously. read more

CAUTION: used my credit card here for dinner and my card was used for a fraudulent charge about 2 hours later. Fortunately, my bank stopped it. Hadn't used that card for more than 2 weeks, so likely compromised here! read more

This is for take out only. Service was decent and the cashier knew what she was doing. Chicken was crispy and cooked through. (They only had wings and white meat, but I was fine with it.) Parking was ample, but had a very small parking lot entrance. If you blink, you might miss it! read more

Disappointed. Ordered 4 chicken sandwiches. Once a big tasty crunchy sandwich is now crap. What happened. Spent $20.00 and threw them away. As for size. It's now half the size of the bum. lol read more

Never go through the drive thru. I've been here a handful of times; going through the drive thru takes ~25 minutes in total, where if you walk in they will get to you in no time. I have absolutely no idea why there's a difference or what could be happening but that's just how it is here. Wish they could fix this but literally just sitting here in drive thru writing this review. Update: no mash potatoes so this is officially a crime. read more

I read a lot of negative reviews. We went to the Chicopee, MA location today, for dinner. The restaurant was clean, the service friendly and courteous, the wait for our meals was under five minutes! we both had the spicy chicken, rice with red beans, cole slaw, biscuit and a soda. This is our first time having Popeye's food. What a treat! served piping hot, very crispy and fine juicy well cooked chicken. The spice was just enough--even the rice had a little "kick" to it! Maybe people don't take the time to leave positive reviews? We really enjoyed our food and will be back soon! Kudos to whatever staff was on today--everything was just great! read more

As we were passing through the Chicopee area we realized that our stomachs were growling so we decided to stop in at this Popeyes location. When we walked into the store there were a ton of people in line waiting to order and it took a little while to get served. Even though that was the case, we didn't mind because it was clear that the wait came from the fact that they were making the food fresh to order. This was different from other locations where the food is sitting under the heater for what may be forever. The staff was really polite and welcoming, but the biggest issue we had with this location was the fact that the dining room was chaotic. The soda machine wasn't stocked with covers and straws, the tables were dirty, and it was a pain to ask for napkins a few times instead of just having them out. Besides that, the food was great and we will definitely be back! read more

Popeyes Louisiana Kitchen - Storefront - Fast Food Near Me - Chicopee, Massachusetts

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Worst Popeyes chicken I have ever had. Was not even cooked all the way, order was completely wrong and it is pretty disturbing that they can and are allowed to serve food and steal your money like this. Did not get one of the sauces even if I could eat this. The worst part is that reported it to corporate and they did nothing but say they will look into it. I think I'll just with chic filet or KFC read more

Popeyes Louisiana Kitchen - Popeyes chicken not even cooked - Fast Food Near Me - Chicopee, Massachusetts

The food is fine. It's the service. Drive in, walk-in doesn't matter. SLOWWWW!! It's a shame because I like the food. Last few times I just left the drive thru line or asked for a refund and left. read more

Waited 30 minutes didn't have any spicy chicken service sucks no rice will not return

Decided to give it a shot to see if the chicken sandwich compared to Chick-fil-A. Sandwich was ok, service was horrendous. 1 car in front of me and spent 10 min in the drive thru. Finally got my food home and no sides after ordering 2. Why do I even bother... read more

Never eating here again. I came super hungry, I ordered a chicken sandwich and a 5 piece chicken tender meal, with fries as my side and specifically asked for 4 ranch packets. When I got my food couldn't even find my fries and later realized they were on the bottom of the tenders and there was literally like 20 pieces of fries and they were all smushed up by the tenders. My sandwich was literally another chicken tender but with a bun on the top and bottom nothing else but 2 pickles. Also the sauce she gave me was completely not what I asked for read more

Popeyes Louisiana Kitchen - a box of fries - Fast Food Near Me - Chicopee, Massachusetts

Popeyes chicken we were disappointed the chicken was old and cold.Red beans had alot of rice biscuits were hard. I order a chicken sandwich I got a dry chicken sandwich. read more

i just wish they would hire employee with higher qualification for job. Most of the staff members dont speak good English which causes for their serviceses on register to be slow and drive thru car service are never available. Over all who doesnt love spicy southern chicken.. 3 read more

Waited 11 minutes with only 2 people in line in front of us. Should the person taking your order speak 5 words of English? Apparently not. Got every single person's order wrong, very wrong, including ours. No butter, no napkins, tables dirty, 3 people working at lunch, manager screaming at everyone. This place is a disaster. read more

Wrong order really bad not right order at all late delivery gave me wrong food on purpose rather than by accident beware.

So, so, so, sooooo bad. After reading the Yelp reviews, I thought the main issue was incorrect orders in the drive through so I opted to walk in through the icy/snowy parking lot to place my to-go order. They still got it wrong! I ordered a 3 piece spicy tender with mashed and added a side of red beans and rice. When I got it, I asked if both sides were in there and the cashier said "oh yea, you had fries right?" No.. I am the only customer in the store, mind you, and I told him what I actually had ordered. The rice was SOOO old and dry, I can't imagine how long it'd been sitting in that plastic container. The mashed had barely any gravy and the chicken was so disgusting I couldnt even eat it. I took one bite and threw the entire plate out. I felt really sick after eating the small amount that I did and I would highly encourage anyone that's hungry in this area to go elsewhere. Still sick even thinking about it! read more

Worst costumer service ever. Took forever to get my food and they still got it wrong. They truly suck. Not the first time, but will be my last time. read more

The food is great (who doesn't like Popeyes!). And this location makes the food fresh to order, which is great. The one issue is that it. Takes. Forever. I have never gotten out of this place in less than 1/2 hour for take out. read more