The chicken strips were obviously pre-made and sat for awhile...they were hard and dry. I just moved to the area from out of state and had always loved Popeyes but we'll not be going to this location near our home again. Also, have you changed the rice and beans recipe? We normally LOVE it and order a large per person but it didn't taste at all the same. SO DISAPPOINTING! read more

The WORST Popeyes experience ever. Do not go here. It's run by a bunch of bitchy don't-give-a-damn teenagers. The girl taking orders at the drive through was unpleasant and rude. The tea was spoiled. I asked for unsweetened tea instead after tasting it and she acted like it was some huge chore. Then THAT tea was also spoiled. By the time I got home, I found the food to be sloppy and poorly made. The "Cajun fries" were stuffed into the bottom of the bag and filled about halfway - and cold. So half the fries. Cold fries. Spoiled tea. Poorly made wraps and sandwiches. $42 for food worth about $10. Awful. Horrible. Skip it. read more

Popeyes Louisiana Kitchen - "Cajun fries" - Fast Food Near Me - Kyle, Texas

terrible and the girl taking my order was very rude. I asked for the nuggets but I guess they don't sell them anymore the girl laughed and said "you realize you're at Popeyes, right?" There's too many other options in Kyle. On to the next place. Then she mugged me as a drove by. Just wild smh read more

I'm finally writing a review after having recieved the wrong order multiple times. It's always an order that is specifically a substitute for white meat vs dark because I do not eat thigh meat. This last tume we ordered using the app, the 3 piece white meat. The menu specifically say WHITE MEAT. Guess what? Yep, each order had 1 leg, 1 wing, 1 thigh. I am pretty sure this is deliberately done. This is on the management. It has happened too ma y times at different times of the day. In the past I would have to go to the restaurant to get it fixed. The manager acted like I was truly inconveniencing him. No apology. And here we are, they still do it. After this review is written, I will be contacting the corporate office. This has and still continues to happen. Makes zero sense why this store is hoarding the breasts. What's up with that? read more

If you're craving fried chicken, Popeyes is the place to be! The chicken was perfectly seasoned and crispy. The Cajun fries were also full of flavor. read more

Popeyes Louisiana Kitchen - Three piece spicy chicken, fries, coke, biscuit - Fast Food Near Me - Kyle, Texas

I would give zero stars if possible. Now i hate myself for not checking reviews for this location first before ordering. Actually I've given them multiple chances and all have been a let down. They always leave part of your order out. Today they gave me someone else's order. This means someone else Will also have same issue as i did. The MANAGER has no respect for Popeyes the way he speaks to the customers. Blatant disregard of how customer service works and in no way should be a manager. Next I'll be emailing corporate over his dumb azz read more

Popeyes Louisiana Kitchen - I ordered spicy wings, i got bland chicken. Strips. - Fast Food Near Me - Kyle, Texas

Popeyes is in a safe location yet good luck getting out of there during a busy time of day. This facility has above average speed to order and the employees are pretty nice. That said I'll be brief as if you've been to Popeyes, outside of service, the food should be about the same. The sweet tea is fairly good and so are the fountain drinks. The popcorn shrimp is an ok meal. They are shrimp somewhere under all the breading, which might I add is extremely spicy, as this is their only option. The biscuit is really good, flaky and soft in the center. The homestyle mac is the best out of the sides by far. Cheesy and the pasta isn't limp at all. The fries I would skip as their usually not fresh out of the fryer but they do have some good seasoning. The red beans and rice is average at best with little seasoning and tasting like mush. The potatoes and Cajun gravy are decent. At least it doesn't taste like it's made from a box and water is added. I wish they had more than one gravy option as I don't really like the flavor. The basic chicken sandwich is BIG and tasty. One can really pick up on the buttermilk in the juicy and plump chicken breast. The mayo is good but sparse as are the pickles. The brioche bun is a good choice as it can hold the whole ensemble together. Overall, it's probably the best chicken sandwich in the fast-food game. As for fried chicken I've only had the thighs. However, those thighs are darn near perfect for fast food. Crispy and not greasy while moist and I've never had it taste as if it had been sitting out for a long time. Overall, this Popeyes is not bad at all and I've never had to wait long for my food. Quality ranges from item to item however since the chicken is the driving force, they're tops in the fast food fried game. If you're wanting a lunch for one or dinner for a family and poultry is on your mind, drop on by for some good grub. read more

I was very disappointed in the quality of food. The ghost pepper sandwich had basically no sauce on it and no flavor because of that. Also the snack wrap had the smallest chicken strip i've ever seen in my life and had barely any other toppings. I also asked for the spicy snack wrap and was given the regular tender. Crazy that it was $4 for just that wrap. Will definitely not be getting that again. read more

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well i just tried the new freddy fazbear deluxe box and it was terrible 1 there was no limited edition box or cup 2 they did not give me my cupcake cup because they were sold and the damn lady said would you like a apple pie like wtf 3 it did not feel like fnaf at all and the line was extremely long to get a ripoff 13 dollar meal i would rate 0 stars and i ordered mild they gave me spicy. read more

Fries were so oily, they had bad aftertaste. Had to throw. Worst experience. Don't recommend at all.

As I was shopping at Walmart, I couldn't help but think about eating chicken for dinner. I saw how busy the line was and figured it would be worth it! I had about 6 cars in front of me and decided to wait. The line moved pretty quickly and it was just nice to just stop and relax. We both had the chicken combos and I must say the food was piping hot! Even after I drove 10 minutes to my house, it was still steaming. My sides were Mach and cheese and coke slaw. Tasted fresh and not like it's been sitting out. The sweet tea wasn't very sweet, it tasted like unsweet. I had no issues other then having them run out of sprite. Which was no big deal. Overall, great food, great experience, and one happy customer! read more

Popeyes Louisiana Kitchen - Chicken Combo (2 Pcs) - Fast Food Near Me - Kyle, Texas

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Well I still go to Popeyes food is good but today I ordered chicken sandwich but didn't get my fries. Also ordered regular chicken. Again no fries and also ordered two apple pies. But we're wrong. Cherry get it together people just saying check your bag before leaving. read more

Been buying my dinner takeaways from this location and lately the chicken pieces are getting smaller and smaller and now they're charging for the sweet heat sauces which is $.50 a sauce and they don't provide ketchup unless you ask. It's just very disappointing. read more

Popeyes Louisiana Kitchen - Chicken pieces are getting smaller - Fast Food Near Me - Kyle, Texas

On April 27th, I placed a mobile order to pick up in the store. My husband went to pick it up and was told by an employee that they hadn't had any food for the past 25 minutes and to get a refund he would need to contact customer service. No apology or solution was given. The total that had been charged to my card was $70. That night I started the painful process of trying to get a refund and it is May 18 and I still haven't received a refund or any communication. You can not speak with an actual person, it's all done through a chat. I'm not giving up, $70 is not something I'm willing to donate. I will never spend money at Popeye's ever again. read more

Placed a mobile order, got to the drive thru when the order said it would be ready. The guy at the window said they were waiting on the boneless wings and asked if we could pull around to the front and they'd bring it out to us. No big deal. We sat there for 25 minutes until I decided to finally go in and see what was going on. The lady who I assume was the manager cause she was in a green shirt saw me standing there and said my order was almost done, just waiting on the sandwiches. She then walked off before I had the chance to tell her that my order had no sandwiches, just boneless wings. I then get more frustrated when a gentleman with an order number 9 comes in and gets his food immediately so I go up to the counter and ask what's going on with order number 7. The same guy that was at the drive thru window that told us to pull around immediately looks at my bag of food that had been sitting there, ready for who knows how long, at least long enough that the ice in both drinks had completely melted, and just gives it to me without saying anything. After the 5 minute drive home, to no surprise, our food was completely cold. Will never come to this location again. read more

The absolute worst fast food chain! They NEVER get the orders right! Last night i ordered 24 boneless and they gave me bone in! How hard is that. Also to get extra crispy fries! read more

Popeyes Louisiana Kitchen - Non Extra Cripsy Fries - Fast Food Near Me - Kyle, Texas

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I ate here, but wasn't in the mood for chicken. I went with the red beans and rice. This can be ordered as a side or as a large portion. I got the large portion and it was perfectly hot on this rather cold day. I'm not certain what makes their rice and beans so good, but they are the best, which is surprising for a fast food place. read more

I seriously don't think I've ever had my order accurate out of every time I come to this location. Last time they forgot massive portions of my meal, and one time I was missing one of two of my chicken sandwiches (missing regular but had the plain) and when I messed up saying which one I was missing, the lady said "No, I put that one in there." ?? I don't know how she knows what she put in there yet didn't give us both chicken sandwiches or either of our drinks. The food is also below average. I usually love Popeyes, but because of this location in particular, I don't think I'll be eating it anymore. I mean the chicken always makes me feel sick and tastes straight up bad when it never has at any other location. read more

Rude people working at the window , I also waited 15 mins for a number 5 lol . They gave me the wrong order then forgot the sauces I asked for , I haven't ate the food since Im pissed and waiting as I type this review so more than likely the foods gonna be as subpar with the service . read more

They Never give you what you order! I order spicy all the time, I always get one piece that is and the rest is regular! I will not be going back! I'm sick of the way they do business! I've given them plenty of chances and even confirm at the window it's spicy, only to find out it's not! Poor customer service! I'm read more

First off, the service really really sucks! I like eating late and this place is one of few places to eat after 9pm. You can bet that if they send you around the other side after ordering in the drive through, they are gonna screw up your order and or forget about you. Ten minutes passed after I had went around, and I had seen several other customers get their orders. I went inside and the employees were throwing down as if it was a club. A couple of them came up and I said I want a refund.....they asked what I ordered and brought it immediately. The only reason they get a 2 star rating is the blackened chicken sandwich was bomb diggity! Bun was fresh, and chicken was juicy and amazingly without being fried! Mashed potatoes and gravy was on point. The sprite tasted as it should with proper amount of bubbles and syrup. read more

I want to love this place cause I love their gravy and chicken sandwich but they never seem to have it together. A small side of gravy HALF FULL was $2.59!!! read more

Popeyes Louisiana Kitchen - Small gravy, half full $2.59 - Fast Food Near Me - Kyle, Texas

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Update: It is completely unacceptable to take my order then take my money and trapped me in a long line of seven or eight or nine cars as I wait on my food. If I had known that the second line was twice as long as the first line, I would have never stopped. I'm not sure what's wrong with the Livering food the old way rather than having runners run it out to your car as you sit out in front of the restaurant. Ilove the Spicy Chicken sandwich from here. The only issue with it is that sometimes the chicken slice is too chunky to bite. A few times my sides have been wrong, but they are busy as can be and probably exhausted. One thing I didn't understand was why I had to wait ten minutes for ice tea. I guess they had to brew it. All in all during this time, I think Popeye's is doing a great job at quick see read more

I came on here to leave my review on Popeyes located on 20259 IH 35 in Kyle Tx. I was not surprised to see that they have such a low rating. lol! Service sucks and the general manager is full of himself. I placed an order to go for a chicken sandwich meal and it was under cooked, the fries were cold and the frozen strawberry lemonade was not even mixed well. You could tell it was lazily made and was not even blended at all. One of the managers was kind enough to give me good customer service and was willing to replace the meal. When I did go back to get my replacement they wouldn't give me the drink I had ordered with the meal. The man who helped me went on to say that he was the GM and that the manager I spoke should have not agreed to do such a thing. He even hesitated to give me the district managers name and number so that I could make a complaint on his treatment towards me. His attitude was horrible and so was his other Hispanic female manger that was there on that day. Her attitude and the way they spoke to me and the manner in how they slammed the drive through window on me was just rude and disrespectful. I mean, I only went to get my replacement and I ended up getting punished for doing so. I mean, if you don't want to give replacement meals for your mess up, get it done right the first time. Lol! I too work in food service as a manager and I would never treat a customer in that manner. The drink in the end was not the issue it was the pack of employees ganging up on me. As a customer I drove up with a smile and just wanted the meal and got treated badly. My Pennie's won't be spent there anymore and I would not recommend this place to anyone. Not this location anyway. Hope it's better for the rest of you. read more

The drive thru guy that was working tonight seemed pretty rude with taking the order. They forgot to add the bbq sauce and on top of that, fries where just thrown in the bag like customers are not appreciated here :( read more

Popeyes Louisiana Kitchen - french fries in a paper bag - Fast Food Near Me - Kyle, Texas

I guess we should have checked the lack of stars for this Popeye's before getting caught up in their new chicken sandwich craze. Went through drive-thru and it went fairly quickly but had to repeat our simple order 3 times. 2 classic chicken sandwiches, make one of them plain and one order of Cajun fries. The order was correct but the fries must have been put in the bag first and were then smashed by the two sandwiches. I'm glad these folks aren't baggers at the grocery store because your eggs would be smashed every time. The sandwich was just okay. It was hot and cooked throughout but had a piece of it folded over and the breading was not totally done on the inside of that fold. Not sure I will have it again but if I do...going to seek out a location with more than 1.5 stars. read more

My order was just as I ordered it. The girl that took my order was very polite and answered all of my questions. I had a great experience at this location! read more

I ordered 8 piece nuggets & i was not given a receipt & as the young Back man was gonna give my order, he said "I'm just going to put your change in the bag... i get home & find the change in coins in & among the chicken nuggets. The box of nuggets was not closed properly. I called their phone & no one picked up the phone! read more

My 1st time at this location. I was here in Kyle, TX visiting from California and the people that took my order did not leave a good 1st impression. Customer service was definitely not a priority to the workers here. From the moment I pulled up several workers were at the drive thru laughing and socialize without even acknowledging us as customers. Then I had to wait additional time for my order because I was told I should have given my Popeye's coupon code prior to pulling up to the window to pay. Apparently instead of entering the coupon code my order was canceled and I had to reorder my entire order. Workers were definitely NOT professional. Hard to find quality customer service these days. What ever happened to businesses appreciating their customers?? read more

Popeyes Louisiana Kitchen - receipt for order 2 - Fast Food Near Me - Kyle, Texas

There so Rude !! No napkins,spoons, or any straw ! Every time I go it's something man. Never have everything in the bag!

I figured no line the drive-thru, no problem. Boy was I wrong. The two employees at the drive-thru window were both polite. I paid for my food, got my food, my drink, and I drove off. It was at the stop light in front of Popeyes when I took a sip of my drink only to discover I was given an old watered-down tea. I turned around to go back and get the correct drink. While I was waiting for the employee to give me the correct drink, the manager asked the male employee what happened? He replied in Spanish not to worry and nothing was wrong. Well, I beg to differ... When I got home, I decided to see what else was wrong with my order. My red beans and rice was missing and instead I was given mashed potatoes and Cajun gravy. Not what I wanted but it was what I was stuck with. My fault for not checking. Popeyes, train your employees better! read more

Well my friends, this was an experience. The last time I ate at a Popeye's was probably 20 years ago. However, the Lady, wanted to try their Spicy Chicken Sandwich. I am not a fast food fan, but she has only been out of the house a couple of times since the virus time began, so, OK, we can go there but how about (named several other places to no avail). Off we go. Only a couple of miles where we be located. We arrived at 1158 :-( which meant lunch rush. There was no eating inside of course, but they were doing a caravan of cars in the drive up and pickup. We sat in the drive up, and waited and waited. Vehicle after vehicle would take an eternity making up their mind and making multiple changes. This did have one benefit as by the time they pulled up to the window the orders were almost immediately ready. The Lady had the new Spicy Chicken Sandwich, and I got the same thing but had the combo with coleslaw and a Dr. Pepper. As usual to expect at a drive up, the order was not correct but the friendly lady at the window quickly corrected. Friendly service and fast, 1 star. We drove off and parked to eat (I carry an emergency Menudo and BBQ kit in the car so we had all the utensils we needed. The food was hot. OK, that's looking pretty good. The sandwich is a waste of money. Road Gizzards would have been much better but that is not offered. While spicy, in our eyes it totally missed the mark. Do we plan on another? No. The coleslaw was quite good as was the Dr. Pepper. So one star there and none for the sandwich. We did eat it all as we were hungry, but friend, there are better sandwiches out there. So all in all it was a just an OK experience, but the friendly lady at the window made it from a 2 star to a 3 star experience. Service and staff means so much. So if you want to give the sandwich a try, I would try something else. I have had worse though, I must honestly say. read more

Popeyes Louisiana Kitchen - Spicy chicken sandwich - Fast Food Near Me - Kyle, Texas

They goofed up order, we realized when we got home with our lunch. Their phone is NOT answered, rings repeatedly and finally goes to fax machine. No way to talk to a human. I will drive in and complain later today. What a complete waste of time and money. The red beans and rice were good and even that they goofed by not filling the container, barely half full...root beer to syrupy, chick sand not spicy, no blackened ranch, I think...they got the sprite right so one star. NO EXCUSE FOR NOT ANSWERING PHONE!!!! No way to run a business Tried to get through 6 times and am now attempting to contact through YELP... I realize it's not a huge order, probably no big deal to owner Burger King and my disappointment may not be a big deal to them, it should be. read more

Popeyes Louisiana Kitchen - Six attempts to call location so far...result in no answer! Click phot to see all attempts, will keep trying. - Fast Food Near Me - Kyle, Texas

Always always check your bag before leaving this place. They are always missing something. I went today ordered at the box. And paid at the window and then the asked me to wait on the other side of the building they were telling everyone to wait at the other side. The line was so darn long all I ordered was chicken tenders with side of gravy. Gravy wasn't there so had to hit back in after waiting 15 min. So darn annoying read more

Popeyes Louisiana Kitchen - a view of a car's interior - Fast Food Near Me - Kyle, Texas

A moment like this is the one that I wish they had a "No star option". To the two ladies that were in the drive-through. I know that it's normal to have a conversation to get through the day. But please remember you are at work, apart from blowing us off yall completely messed up our order. Then the manager that I called after the mistake said that they fixed it by replacing our meal to just go back after 11 am... Well, I went at 12:30 the next day just to be told to come back after 5 pm. Like at this point I don't need your free meal, I was just giving yall an opportunity to fix the bad customer service I received. Don't waste your time at this location just drive up the road to Buda's Location. read more

I love the chicken but the service tops everyone else on how bad it gets. Orders are always wrong, I saw a customer bring back his order to which they just handed over to me. I let them know I saw what happened and this food had obviously been opened and gone through. They didn't care. The employees are just having a horrible time at this place. I'm sure they need to clean house and start from scratch. It's been several years of this horror. read more

Every time I visit this location. They always forget something and the food is dry. My fiancé took my son to pick up his usual chicken sandwich tea and fries. When he got to the window the cashier handed him the food and like most people he checked to make sure everything was in the bag! We have had food missing many time from this location that we had to inconveniently pick up ourselves. When she passed the bag she said here and when he responded that he want to look in the bag she closed the window and keeper his card! He honked the horn, like many of us have done for his card and another young lady answered him and gave him his card. When he got home he realized the drink was missing and the chicken was dry. He called back up to the store and the person that was at the window answered the call and called him rude for honking the horn! THAT IS NOT RUDE! What is RUDE IS NOT OFFERING THE CUSTOMER WHAT THEY PAID FOR! As a consumer YOU have the right to check your order while you received it. GOOD CUSTOMER SERVICE comes with BEING PATIENT and NOT making the customer feel RUSHED! I called the store to speak to the manager JUSTIN OR JESSE and he told me that my fiancé was rude, and that every time he visits that store he is rude. I told him that my fiancé lives in North Carolina and could not possibly be him being rude each time. What's rude is that the store manager racial profiled my fiancé and assumed that he is RUDE each time he comes there. Which he has ONLY BEEN THERE 2 times!!! This is completely unacceptable down right rude and his assumption has made me feel uncomfortable with every visiting that location again. You can NOT PLACE A PERSON IN A CATEGORY BASED ON their skin, color, race or ethnicity! I will be filing a formal complaint with the BBB, consumer affairs, their corporate office and I will never visit that location again. No more holiday bird read more

One of the worst fast food experiences I've experienced ever. Decided to go here for dinner out of all places and wasted $25! Drive thru told me to pull foward to the front. Guy comes out 3 times to ask me what my order was. The man looked high! Two people behind me were told to pull forward too and they got their food before me! One they brought my food it was missing half the order. I went inside to ask for a manager and had to wait another 5 minutes! The cook looked tired and wasn't using gloves or proper utensils to manage the food! The manager came to assist me.. and told me "I can give you apple pies." Yeah uh huh I want stupid pies after waiting 45 minutes for food and experiencing terrible service!! I need a refund this was a waste of my time and I will tell everyone I know to not come here!! read more

The date is 9/11/22. We pull in to the drive through (2 cars in lane total). And the time is shorty after 7:30pm. The drive through worker (manager) took our order and instructed for the coupon code web order to be identified first next time. We payed $28 for a 10 piece meal, 5 biscuits, and 2 sides. To our surprise, there was only 8 pieces of mixed meal in the meal. If you are going to offer a teaching moment on how to place an order with online codes in a rude manner, and short us, what makes anyone want to come back? read more

I ordered a small family meal tonight, it came with 2 thighs. I was eating one of the thighs and noticed the middle of the chicken was raw! I was so disgusted, I checked the other thigh and it was the same. I tried calling to store to notify them but no one would answer the phone. I wanted to warn them about this before someone gets sick. read more

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