This location really rocks every last nerve that I have left lol. Their food is never consistent and SERVICE is EXTREMELY SLOW. They need to get their speaker fixed in the drive through. The sound quality is terrible. And, don't you dare leave the drive through without checking your bag. They never offer any condiments or, give you a single napkin. If I can figure out their biscuit recipe, I'll never come back! read more

I ordered two spicy chicken sandwiches and an order of fried pickles on DoorDash and only received one chicken sandwich..nothing else..and this isn't the first time they screwed up my order..either make employee changes or shut down because there's no way you only hire re*ards read more

I'm not sure why but they always forget something in my order. I know they tend to be busy but just always check the bag before you leave. Other than that Popeyes will always have you coming back for their chicken! read more

Placed order for a spicy breast and wing; and I repeated several times for a breast and wing. Checked my order and I received a thigh and wing. Had to go into the restaurant so they could get my order correct. Also, the chicken was too salty. read more

I'm not sure why coworkers where hear someone struggling on the drive thru and not help, especially as a manger. Tried explaining our order for a good 6 minutes for it not to be right. Which I can forgive maybe it was this guys first day but what I can't forgive is old unseasoned tastless food I hope they look into this location will not be here again read more

I ordered wings and drinks, they didn't give the drinks or some of the wings. Left $18 worth of product out of my order that I paid for. Doordash reimbursed me for the missing products, and I reordered them immediately, but had to pay another $5 for the second delivery fee. Then, when the drinks were delivered and we could finally eat our wings, the sodas were completely watered down like the soda fountain was broken. L's across the board. read more

Popeyes Louisiana Kitchen - This is my "lemonade" - Fast Food Near Me - Raytown, Missouri

Workers are rude and extremely slow. They hand out orders with wrong items and/or just incomplete. Managers suggest the customers are responsible for the mistakes and slow service/cold food. I don't know how this location can still be in business with all their incompetence. I started driving further for better service. Found out I love Chick-fil-A! read more

food was cold after waiting 25 minutes, sat at the microphone waiting to order for 10 minutes, and very rude don't go here food is never fresh spent 50.00 for food to be terribl. read more

I'm leaving a review today about the service I received from Popeyes in Raytown MO, They were completely rude to say the least. I was ordering a combo and while I was talking the young lady thought I was finished I'm assuming and proceeds to interrupt me, tells me my total, rushes to pull forward while being rude and I wasn't finished with my order. I then proceed to pull up and asked her to confirm my order, She repeated most of my order and when she did I asked for an extra item to complete my order, I then was told I cannot add on items at the window. That's pretty frustrating when I wasn't done ordering to begin with, plus there wasn't even a line. I was completely upset, I just paid for my order and left and they didn't even give me a receipt. Worst service I've received at that location and needs to be improved! read more

wish they allowed 1/2 stars. popcorn shrimp was barely warm and hard, FAR from FRESH!! Could only order medium drink, they were out of large cups. no offer of cocktail sauce for the shrimp I ordered. Simply TRASH!! read more

Every time I order from Raytown I am disappointed. They are always out of something or the service size is not what it should be or the freshness is poor. read more

Our food was cold and not fresh at all. There was hair in my food as well when I got home and my chicken did not look fully cooked when I bit into it. 0/10 do not recommend this is the worst location in Kansas City. If I could put a rating of zero stars I would. read more

I have been to this Popeyes on 350 hwy more then once, chicken used to be really good but it has gone down hill bad. My Dad doesn't like the taste and neither do I. Its like they just hold old chicken all day long and neve cook it fresh anymore, old grease or something, the taste is just horrible. Sorry we won't be coming back. read more

I love Popeye's chicken. But this location is awful. Huge wait every time, they're always out of a bunch of stuff. This last trip was the worst. Ordered an 8 PC chicken w/ 4 biscuits. They gave me 4 pieces of chicken and 1 biscuit. There was a random small mashed potatoes in the box that looked old. The chicken I did get was pretty good, usually it's dried out and overcooked. Just going to stick with the Johnson drive location from now on, they're always excellent read more

Popeyes has been pretty good since their sandwich craze, unfortunately this one didn't get the memo. Staff and management are incompetent and unfriendly. This is not a place i would trust with my food, money, or health. Get it together Popeyes raytown. read more

Imma still eat here cuz it smacks BUT this one time me and my bro most definitely got food poisoning from the chicken bucket.

I orderred two sandwiches, both were pink and raw, and the top bun got burnt on one of them. They are bsd looking read more

Popeyes Louisiana Kitchen - This is disguisting - Fast Food Near Me - Raytown, Missouri

Popeyes Louisiana Kitchen Popeyes, I called your district office today, Wednesday 9-11-19 and was treated with the utmost disrespect by Adam. Adam did not provide absolutely ANY empathy or ownership to me for the mistake that store #8562. I could not reach the store to make them aware of their mistake, upon calling district office, I was on hold for about 15-20 minutes before Adam came to the line. Adam was very dismissive and extremely condescending in his communication. Adam did not practice active listening and never excused himself when purposely speaking over me. He never even acknowledged his verbal collision. Adam laughed at me and mocked me when I made mention of how he treated me. He told me that it's not my place to "tell him how to do his job". I explained to Adam that was not my intent. At the end of the call, I asked at least 2 questions. No response. The line was not released until I reminded Adam that calls are monitored and recorded for training purposes and that what he was doing to me was definitely a form of "customer mistreat". I called back as soon as Adam hung up in my face. I was on hold for another 10 minutes, someone picked up the line and there was dead air for several minutes. I will never purchase absolutely anything EVER again from Popeyes for as long as I have breath. This is not sitting well with me as I am a very faithful and longtime customer. This is very unfortunate and unacceptable. Something needs to be done. The call needs to be pulled. Adam needs to be coached on how to provide stellar customer service and Adam needs to be coached on how to make the customer's experience as great as it can be. After several minutes of waiting for someone to respond on the live call, I simply hung up. I would love an opportunity to speak with someone concerning this. I was bullied today. Not mad at all at the store for failing to pack an item. I take responsibility for failing to check my box before I pulled off. That's water under the bridge but when it comes down to how I am treated where I spend my money, I have to speak up. read more

Popeyes Louisiana Kitchen - Receipt - Fast Food Near Me - Raytown, Missouri

I really enjoy Popeyes. However, this particular location is terrible. Its not the first time I've had a bad experience at this location, but it may be the last. I pulled into the drive thru this evening on my way back home from the airport hoping for a nice dinner to have later at home. I ordered a 5 tender meal (hot biscuit with red beans and rice as sides), sweet tea and some extra blackened ranch dipping sauce (my favorite). When I got home, i found that I actually got was 5 tenders, a stale biscuit, no sauce at all and unsweetened tea. My order was presented to me hanging from a young lady's index finger out the window, which slammed shut promptly after I got my food without a thanks or have a nice day. Does the owner of this franchise care enough about his/her customers to provide proper training and oversight for the employees of this restaurant? I guess time will tell.... read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Raytown, Missouri

I love Popeyes chicken. The spicy wings are so yummy. I love the little bits of giblets in their gravy. My favorite fast food place.

Food was good. Plenty of staff BEHIND the counter but no one was directed to wipe off tables, or clean up the leaking soda fountain so much that it was dripping off the edge and you had to stand a foot away to fill up your cup. Bathroom sink equally as filthy. Friendly staff and shortage of employees not the issue. read more

This place is awful!!! They give me someone else's order every time or mess my order up COMPLETELY. They are very room and have bugs. Will never be coming here again. Awful service. read more

If you're only accepting cash, be smart enough to post this somewhere before people get stuck waiting in the drive thru for no reason

Love Popeye's! Always pleased when I go!! I will drive here before I'd go to any other chicken place! I always get red beans & rice with my chicken, not a big fan of the cole slaw but love the food & prices are reasonable!! read more

Ordered delivery; 12-piece chicken, biscuits, red beans & rice & fries. Delivery guy texted that they were ready to deliver with cole slaw but no fries. Told him we ordered red beans and rice and to wait for fries & was told they were out of fries. Offered mashed potatoes instead and I okayed. Delivery driver got lost and had to call him and give directions. Ended up with chicken, biscuits and two mashed potatoes; no fries, no red beans and rice. Other than that, everything went smoothly! read more

I am beyond disappointed. You get charged an arm an a leg for chicken and some sides. THEN not only are they out of your favorite side, AND sweet potato pie (not sure how this happens if you have a manager that's on top of ordering), but the NINE biscuits that are SUPPOSED to come with the order are NO WERE TO be found in our bags!!!!!! They made sure to get the butter and honey in the bags. Let's be real here, spicy chicken should have spices. The tell tale red was sadly missing in both of my pieces of "spicy" chicken. But NO BISCUITS!!!! (Editing to say....) most of the 16 piece BONAFIDE meal was drumsticks!!! The manager, yes, the manager, who leads her employees in how to conduct themselves through the Covid crisis, wasn't wearing her mask correctly either. Will not be going back to this Popeyes. No wonder they are closing all over the metro. read more

This is one of the worst Popeyes ever!! been stuck in the drive thru line for 33 minutes!!!!!! Just sitting because I'm blocked in and this is ridiculous. I don't recommend this location at all!! read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Raytown, Missouri

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Second time within the last few months they "ran" out of chicken And closed early after we waited in line for up to 20 mins? How does this keep happening? read more

This location cannot get an order correct to save their souls. They interrupt repeatedly while you order. Absolutely the worst location ever. Someone above management needs to check it out. On the bright side, it's easy to get through the drive through during lunch rush because the smart people are somewhere else! I'm going to be one of those smart people. read more

It's baffles me how a restaurant with good food and fair prices consistently gets it wrong. Popeyes is the best chicken chain, it beats KFC, and Churches without question but how is the service always so bad. I mean there's simply no excuse for this level of customer service. Then to add this particular experience I tried to use the app coupon for a family meal and they refused to accept the coupon. What's the use of launching a new app if the restaurants do not honor it. This second time in one week, two different locations I have received bad service. The service was so bad it had me apologizing as if I was the rude and made them wait 35 minutes. I would give the food 3 stars. Service 1 star. Popeyes you are breaking my heart, I am going to have to stop supporting your restaurant all together. read more

Wanted to get some chicken since I haven't eaten There for a long time, they didn't look busy inside or in the drive through but for some reason it took 5 cars 45 minutes, I saw at least 2 cars backing out from drive through after giving up on waiting and I would have done the same if I weren't worried about scratching my car. The coupon I had from websites expired 3 times while I was waiting . when I got to the pick up window I was shocked to see the 4 of them walking slowly and chatting as if there is no line waiting in the drive through l, this was very insulting The lady didn't apologize instead she asked my to check my food to make sure it is correct , I told her if better be after 45 mins waiting Never going back read more

Constantly waiting over 30 min for food. Runs out of main food items such as gizzards, chicken tenders and thighs. The worst customer service I have ever seen. I will not go back and I suggest no one else does either. read more

Every time I go they mess up order. It is not that hard. 3 sandwiches 2 red beans and rice. I had so many napkins in bag I saw the 3 sandwiches and assumed I had the red beans and rice but once again they got me. Won't happen again! read more

So, I've returned. A few times. Most times the wait is still around 10-15min. I guess plan to be late coming back from lunch if you go here on a 30min break. read more

If I could give this place 0 stars I would. 5 our of 7 orders wrong, and today they told me to wait on spicy chicken for 8 minutes. When it got dumped, they didnt have any breasts in it which is what I ordered. I left without even a refund, and will never be back. Period. The management is horrid, which makes me question all the other aspects including cleanliness, employee morale, food quality etc. read more

donisha helped us with our order, she is 100% of a perfect employee, the managers are great too. if you like chicken this popeye's is the place to go in raytown, we are from Warrensburg and stop up here often the employees here are all quality read more

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This location has upped it's game recently. Service and portions used to be all over the map. All good recently.

The service we received today was great. Their customer service outdoes other businesses in Raytown from our experience. They also didn't balk about asking for extra ranch either!! Food was good and warm too. read more

Popeye's Chicken & Biscuits offers up my very favorite "fast-food" chicken bar none! It's crispy and juicy and tender and the spicy version has just the right amount of kick in that crunchy crust. But Hubby likes the mild version best and it has to be white meat for him. Me, I like it ALL just fine. The Raytown location is closest to us so it's where we visit most often. The staff is always helpful and cheerful and we generally get our order to go and get a dinner deal with a couple of sides. That way we have the makings of a late night snack or lunch next day. The sides we seem to like best are the Cajun Rice and the Red Beans & Rice and the Green Beans are good enough to be termed home-made. The meal deals are served with light and fluffy biscuits and be sure to remind your server to send home some of those little packets of honey. It's a good meal for the money, but the Chicken is still the Star! Makes me hungry for some just writing about it. read more

DO NOT GO TO THIS POPEYES. I normally don't rate chains since they're generally all the same, but this requires an exception. The manager needs to get control of this location. Three times we've gotten food here, three times they mess up the order. This last time they entirely forgot one order of chicken. We returned to pick it up, they gave it to us. When we returned home we found it was spicy, not the original chicken. Really guys, it is just not that hard. Three strikes, you're out. read more