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    Big Back Eatery KC

    5.0 (1 review)
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    1 year ago

    Great Chicken! Consider myself a big back now! Can't wait to come back, this back will be waiting and be ready to eat.

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    92 Chicken

    92 Chicken

    4.1
    (95 reviews)
    10.5 mi
    $$
    Locally owned & operated
    Family-owned & operated

    So like Joe K said, it's great to see more Korean chicken places in the Kansas City area. (S)KFC is…read moreamazing - the crispness of the chicken, the fantastic sauces. It's special. I'm excited just thinking about it. But oh man was I hoping for better. And I think this place could get there, if they can change some things. Joyce and Brandy laid it out well, so I'll just echo some main points: - The food could be better. Apparently it has been before. What I saw felt pretty low effort, the crispiness wasn't there. (South) Korean Fried Chicken is amazing because even with those delicious sauces, the chicken stays crispy. Best of both worlds! These wings were soggy. I didn't feel great after eating the meal. It wasn't ideal. - The service was nonexistent. I came up to the human at the counter, who directed me not to talk to her but to put in my order on the screen to the side. I hate these. I hate them so much. The UX on the terminal was clunky, the navigation in particular was so bad that there were whole sections of the menu that seemed to be missing. I now know to swipe left on the headers to scroll right to a second page of root-level categories, but be honest, just reading that in a sentence is confusing and annoying. Some people may like kiosks. That's fine! But mandating them is awkward and obnoxious. - I'm still on the service. There's a big menu. There are paper menus. There are little signs advertising fun looking items. I already know what I want. It is so much easier and more enjoyable to order with a real human and get their help. Why put the added friction of learning a clunky interface? An employee would be fluent in the system even if it's bad. And if my case is any indication, it's not helping their sales. I would totally have ordered more dishes if I'd known that was an option. It just looked like they were out so it wasn't available. - After putting in the order, I was prompted for a tip for the service. Which just felt like a coup de grace to my psyche. - It felt like there was no heart here. That's probably an ownership issue. I'm sympathetic to a point, it's not easy in general and there's a lot of pressure to cut costs (especially with the tariff arsonist disrupting supply chains). But the vibe here was dismal, you could feel it in the food and the staff. The space itself seems set up well to have large groups and good times. Could be a fun spot. But right now, the impression I get is that aside from the wings the kitchen does a lot of prepackaged instant food. So I'm not sure what they're trying to be - a decent wing place, or more of a fast-food/gas station type of spot. A vending machine with a deep fryer. Like I said before, this place has potential to be great if they can change some things. They're just going to have to want to. I'm rooting for them.

    One thing that I love about this place is that they have a kiosk to order from. I love being able…read moreto scroll through a menu, especially when it's a new place with a lot to choose from. I found that very convenient and much more relaxed than ordering at a counter with a line behind you. We ordered the wing portion of Soy Garlic Chicken and Pork Dumplings. I have never had wings like this before. They were breaded, and just the right amount of saucy. I liked having disposable gloves as an option to handle them, that is a game changer for me. They were very sweet, which I am not the biggest fan of. They did have a decent amount of heat, which I was warned about from other reviews. It was the perfect level of heat for me, I don't know if I would try their spicy version. I thought the Pork Dumplings were the star of the meal. They were large in size and cooked perfectly. They had just the right amount of crunch and filling. The sauce that came with it was also on the sweeter side.

    Photos
    Remodeled inside counter and expanded dining area
    Remodeled inside counter and expanded dining area
    Pork dumplings
    Pork dumplings
    Spicy Soy Garlic

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    Spicy Soy Garlic

    Big Back Eatery KC - soulfood - Updated July 2026

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