Review #1,051 Posted on 5.1.26 I've came into this Popeyes many times over the years for takeout. Most recently I came in on Wednesday night the 29th. Here's literally what I ordered, 8 piece family meal, 3 sandwiches, & 2 large sides. $85, can you believe that? $85. It's ridiculous what they charge you now at these places, it's complete price gouging. All of that is unfortunately the cost of doing business, what's not acceptable is forgetting items I ordered. They forgot the 2 large sides I paid for, $20 total, they charge you $10 for a large side now, for Mac n cheese or mash n gravy, what's that gone up? Like 900%, I think it used to be a $1, maybe $2. On principle I drove back with my receipt, about a 15 minute drive. On way I called first, it took them like 10 minutes on phone to just clarify what I was missing, checking my order number, name, etc. That's how little these corporations care about their customers, they're literally only about profit, then hire people who don't pay attention or care enough to make sure your order is correct. I was given a pie (lol) and a "sorry" When something like this happens, I shouldn't have to go through a CIA/FBI interrogation to prove I paid for and ordered what I did, and that I'm missing what I'm claiming I am. Would I walk away from my meal knowing it'll be cold when I get back to gain 2 free sides, and spend another 30 minutes doing so? I'm so sick of being ripped off and the lack of appreciation for customers these businesses have for us. My hard earned money being spent at your place of business is taken for granted. read more

Absolutely terrible service. We ordered through the kiosk. Bought a family bundle pack, they forgot to give us our wings. I walked back and told them the wings were not in the bag, they didn't believe me and tried to tell it didn't come with wings. I showed them the receipt, and still didn't believe me. He had to pull up the order on his register and realized it did come with wings. When we got home, the wings were original and not spicy like we ordered. They also forgot our sauces we ordered. Food was not bad. The chicken sandwich was actually pretty good. The wings were crispy and juicy so that was nice. read more

Service was absolutely terrible ! Asmat needs to be fired. Literally followed everything he asked me to do for an order that was placed online that supposedly wasn't received on there end. He asked to pull up bank statements and receipts for the order. I provided proof but still he did not serve me for what I ordered and paid for. Since it wasn't on his screen he said he couldn't make it . Absolutely unbelievable. Not helpful at all. Paid for food and didn't get it. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Tracy, California

Went here to pick up my online order. They said they didn't have it I showed them the receipt. The online support said to just show them the receipt so they can give me the order since I already paid for it. The manager Asmat then said he need to be shown my bank statement to prove I paid even though I had the receipt that showed I paid for the meal. He still refused to give me a refund or the meal even after I showed him I paid on my bank statement. read more

Popeyes Louisiana Kitchen - The message with support staff saying to just show the receipt. - Fast Food Near Me - Tracy, California

Horrible Customer Service: As soon as I took the coupon page out of my pocket the cashier's (tall man with a moustache) attitude changed. He chided me for not tearing the coupon from the page and told me "You have to cut the coupon from home before you present it to the cashier". I asked him if he is having a bad day because of his aggressive behavior towards me. He immediately denied, but did not apologize. The older man behind him immediately told me "sorry". But the cashier avoided contact and mumbled something to the old man. I had half a mind to cancel my order and walk out, but the older man kept saying sorry and I did not want to make a big deal out of it. The order was fulfilled - no issues, but the Customer Service is HORRIBLE. Krispy Krunchy Chicken at Chevron's (corner of Grant and Naglee) is equally good. On top of it, it is Halal, cheaper and more importantly a customer service that treats you fairly. read more

I inadvertently ordered the wrong sides and when I ask the cashier to swap out my order she looked at me as if I stole some chicken and more. I asked her not to look so upset. It's only food read more

Love this Popeyes! Good is always fresh, the owner is super nice! Enjoying coming here

As for Popeyes said $5 for 3 pcs of chicken. When I got there cashier said they gave it for $6 instead

Moved to the area 8 months ago. Decided to try the fish sandwich at this Popeyes. Got our food to go. When we got home and started to eat, we didn't get far. My daughter and I could not eat it. It was super salty. I also didn't get ice for her Mango Sweet Tea because the ice dispenser is filled with black mold. We usually love Popeyes but this experience was by far the worst. Definitely won't be going back read more

Classic Chicken Sandwich was nice and soft in some places, crunchy on the other, the bread complimented the chicken, pickles, and mayo. The Mac & Cheese however... was watery for my liking knowing I am used to cheesy and gooey Mac. None the less a solid meal, I hope the Mac next time is improved. read more

Popeyes Louisiana Kitchen - Classic Chicken Sandwich and "Homestyle" Mac & Cheese - Fast Food Near Me - Tracy, California

The owner and cashier are friendly, knowledgeable about Popeyes products and services are excellent. I've been eating on this place 3x a week, for more than 3 years. Clean, Spacious. Highly recommended read more

Went today for lunch and there was an older gentleman working there (may be the owner because he had different attire than rest of staff) who had such amazing customer service not only to me, but the guests in front of me who ordered. Food was fresh and hot and the service is always prompt ! Thank you read more

Popeyes hands-down has the best fried chicken. Delicious food, courteous service, and great pricing (as always)!

This was my last time going in to this location. The Mac n cheese (prices raised) was watered down. The chicken was shocking to me. No seasoning at all l!!! At Popeyes seriously. I understand there is a price increase to cover the new wages but does that mean you have to water down the food and cut back on seasoning the chicken. I will save the employee was very polite. read more

They have the best service and food is always fresh and great. I work right next to the Popeyes on 11th St. but will always prefer to drive to this one instead. read more

Popeyes is definitely one such go to place for tasty burgers. I love the taste of their burgers and especially their deals on Tuesday makes me go crazy read more

After hard day at work I wanted to have some chicken wings with family so I placed an order when order arrived it was all the chicken with only one flavor so I called the store and confronted why my order is messed up and they said they are out of sauce ??? Why would you accept an order if you don't have what customers wants. Very very disappointing. I always go there in future I won't read more

Came in to get the family meal deal and was very happy to be waited on by Michelle. She is such a wonderful young lady and very sweet!! Thank you Michelle for being so nice. Keep up the great work and we'll be back again soon!! read more

The staff needs to be more friendlier. Was a tall male who took our Oder. He didn't get the Oder right it was wrong I sad French fries he rung up red beans and rice. He didn't read the order back to me. When I got my food and realized the sides were wrong I went up tell him the order was wrong he started arguing with me that I ordered red beans and rice I told him no I ordered French fries so he threw the red beans and rice on the counter and gave me the French fries. I went to order a second order to go and the lady Zelma wasn't friendly either. I won't be going back to your establishment you should be more friendly to your customers in today's economy and people are spending their hard earned money at your establishment. There are better places with better service. I won't be back. read more

The reviews here are bad and you'll find out why if you visit. I don't recommend it. You'll be greeted outside with the manager chain smoking cigarettes. That stench gets dragged inside. Once you're there, you can expect to repeat your order several times and hope it gets entered correctly. The bathroom is the most foul smelling place you'll ever enter. It looks clean but the odor will tickle your nose hairs. The food was standard. We had mashed potatoes, fries, chicken tenders and macaroni & cheese. I had water. My son had fountain drink. This cost $27 which is a bit pricey for fast food. Fried Chicken StripsFried Chicken Strips I had to ask for a water cup. It wasn't offered. They also said they had no ketchup. This is unacceptable for a place that serves fries. Tables are dirty. Nobody is walking around cleaning them. Staff is inattentive. Parking - 4/5 Return value 2/5 Quality of food 3/5 Time to be served 3/5 Value for the price 3/5 read more

This location is always good with customer service. Popeye Chicken is always good. Especially for late dinner. You can't go wrong. Friendly staff and they are always helpful. read more

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I don't understand how hard it is to listen to the customer and do your job. I ordered some strawberry biscuits and tried to use my rewards on the app and they said they couldn't scan it.b Because they did not have a scanner interesting I wonder how that's possible. And then just as I was leaving, I decided to check my bag and I found that I had regular biscuits. I went to return them and the manager gave me a hard time. And then they charge me an extra $.30 will not be back. So tell me why I spent eight dollars for only 4 only for biscuits. I don't even get me started about the tiny portion sizes of the sides. read more

Ordered 14 pcs chicken and waited for 15 minutes. We were excited to have Popeye's fried chicken dinner only to find out that they chicken were over cooked. The chicken meat were so dry, hard, and no taste. I called to provide feedback to the manager (not even asking for a refund or replacement) and the manager was so defensive and rude. Note and advice: feedback is a gift. It's how we can improve especially when you're in the service/food industry. read more

Popeyes Louisiana Kitchen - fried chicken on a plate - Fast Food Near Me - Tracy, California

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My wife and I went there today. The cashier was busy cutting his fingernails. Been watching him for few seconds and he looked surprised when he saw us. It was really disgusting seeing that in a place where food is served. It makes me wonder what other unclean things that could be happening in that establishment. Don't be surprised if you find nail clippings in your food. read more

I work right across the street and have been coming here for last few years. The food is always hot and the owner Asmat is the definition of great customer service! read more

My daughter had been begging me for the infamous chicken sandwich for weeks, so I decided to use the Popeyes app to get some grub. I scheduled my pickup time for 5:20pm, showed up around 5:25pm and my order was ready and waiting for me. The food was great and warm and the entire process was buttery smooth. The restaurant itself was clean looking and there was a lot of staff (likely waiting for the dinner rush). My only criticism would be to have a designated area where people picking up orders go. I was unsure of where I needed to go, so I got in line and waited until another lady came in and asked an employee walking by what she needed to do to pick up an order. Had she not done that I probably would have ended up waiting another few minutes in line. Outside of that, solid experience and good food. read more

So.. taking into consideration you guys are probably short staffed and with COVID it may be hard to do your very best. I get it but how in the heck do you mess up an online, in front of your face, printed out order? I ordered 3 hot honey chicken white pieces. I was given 4 regular, non-spicy, dark meat pieces. Really?! You guys couldn't even let us know. We ordered online at 8:30 pm. I get you close at 9:30 pm but why the laziness? Did you guys not want to make more breasts? Then to sit here and not say anything knowing we aren't going to see until we get home?! That's messed up. Anyway, there's no phone number to call to complain and if you call the store it falls on deaf ears. So rant done. Here's some pictures. read more

Popeyes Louisiana Kitchen - My order showing I asked for white meat. - Fast Food Near Me - Tracy, California

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We recently ate at Popeyes in Tracy. We haven't eaten here before yet have had Popeyes Chicken in the past. Service was good with the staff yet took a little while for us to get our food. My wife had the 6 piece wings which were not very good being fatty and not much meat. I had the blackened chicken sandwich which was not very flavorful or spicy. I would not recommend if you are looking for some flavorful wings or a good seasoned blackened chicken sandwich. read more

Shoutout to the Tracy Popeyes location! Our food turned out delicious and they hooked us up with sauces! Highly recommend downloading the Popeyes mobile app on your phone and doing mobile ordering for pickup. They have tons of great deals on there and you earn points as well that you can redeem for free times! Just for joining you get a free cinnamon apple pie dessert. I didn't even know that Popeyes offered blacked style chicken tenders and let me just say it was so fire! Definitely going to be my go to order from now on. The sweet heat sauce and the blacked ranch sauce are my favorite for dipping my chicken and fries into. Our food was ready on time and the man putting our order together took his time to make sure everything was correct before handing it over to us. The restaurant itself seemed clean and well kept up with. The staff were kind, very quiet and kinda kept to themselves but no issues during our visit nonetheless. Thanks guys! :) read more

In general I like Popeyes as a fast food chain. However this location leaves a lot to be desired. Service has consistently been poor over the years, but I've come less than a handful of times when the kids want chicken and you just want to get them something quick that is easy for them to eat. That being said I won't be going to this location anymore, and I don't recommend others do either. During the time I write this review there is still a lot of issues with Covid-19, and today's visit had a lot of people in line and they were pretty closely packed together. The staff were running business more or less like usual, except they wore masks. Not much safe handling of transition from cash to chicken, they wore the same gloves ( if any ), which is a health violation. Lastly they wouldn't honor the coupon presented online as being active and redeemable in restaurant locations. This was very annoying, as I really don't like to leave the house during these times but I was in the area and thought I'd save some time picking it up. Fun fact, you can get the same deal online through their delivery, but their Cashier just decided to feel like pushing a customer around. Their Chicken is probably still okay ( it isn't hard to follow a franchise recipe ) but as an establishment they are running it nearly as poorly as they can. read more

This spot is quick!! That's a plus. & the food is great. I mean who doesn't like Popeyes Fried Chicken! The service was great too... can't say anything negative about it. Since it was to go. Oh by the way... want a great deal.. go to Popeyes and get an online coupon ... they'll accept it :) it'll save you at least $10 read more

When you spend nearly $30 on a family meal and they tell you you get five sauces and you get all the way home all the way across town and the dumb lady that works there didn't put it in your bag didn't put your sauce in there it's not a good day! It's unacceptable actually! We have found this place to be a cheap ownership and they try to cut corners as much as they can they don't even answer their phone, nor do they have a voice box that will take a message because it's full because they probably have so many people calling to complain! Shame on you ripping people off! Like I'm going to drive at 5:00 across town to go pick up sauces that you should have put in there to begin with! read more

Food was good but, as usual, the order was incorrect. We ordered four spicy chicken sandwiches for delivery. Only one sandwich was spicy. I don't understand how an easy order is so complicated for their employees. How embarrassing for this store. read more

I would not recommend this Popeyes establishment. The service crew are somewhat good except for the assistant manager (Asmat aiDK last name) who has a very poor English, a rude and very unprofessional. They should fire him out. Always picking his nose and so unsanitary. This used to be a very clean and pleasant place to eat! Not anymore! read more

Well just picked up my to go order and didn't put my side order of coleslaw in the bag. Asked for spicy and got regular chicken instead. Total screw up. Haven't been there in awhile so I guess the menu has changed slightly. No more corn on the comb. And the Customer Service was OK. Not as friendly and cheerful as I remember it last. New owners? Or burnt out franchise owners? Anyway, won't be going back to this location ever again. read more

Honestly, this chicken sandwich deserves 5 stars. It had everything that it was advertised to have. I know some popeyes elsewhere that would forget the pickles or forget the sauce. The only reason I am giving this place a 4 star is because I had to come back 3 different times just to get a chance at trying their chicken sandwich. Also, at this popeyes specifically, they stop serving the sandwich at 7:30PM and it is limited to only 4 a family (the second part is completely understandable). Anyways, the chicken sandwich here is a must try and remember to get the hot sauce because it goes great with sandwich!! read more

Popeyes Louisiana Kitchen - Spicy chicken sandwich - Fast Food Near Me - Tracy, California

Management purposefully changed order without telling us and tried to GASLIGHT us. When caught, YELLED and refused to give us a full refund. My family and I went in to Popeyes yesterday and ordered a 14-piece box of spicy chicken. I bit into one piece and realized it was not spicy at all, so my father went to the counter to ask if there had been a mix up. The manager seemed annoyed and curtly said that the chicken was spicy. My mom bit into another piece which also wasn't spicy. So, we went to the counter again and this time, the manager raised their voice at us and said that we were complaining about nothing because they gave us spicy chicken. They acted like we were being Karens who couldn't tell the difference between mild and spicy chicken and continued to yell at us. After a few minutes of arguing back and forth, they finally admitted that they had CHANGED OUR ORDER ON PURPOSE WITHOUT TELLING US. They said that they had run out of spicy chicken and that they replaced 2 pieces with mild. Which would have been totally fine, had they told us. But they didn't tell us, LIED and tried to GASLIGHT us when we politely asked, and acted like we were the crazy Karens for wanting what we had paid for. (Also, we don't know if they only replaced 2 pieces because we only tried 2 of them and they were both mild) We asked for a refund, and they said that they couldn't give us a full refund because we had already bit into the chicken (despite the chicken NOT BEING WHAT WE HAD PAID FOR). Go here if you want to deal with rude, disrespectful workers who mess with your food without telling you, gaslight you and try to make you feel crazy when you complain, and refuse to give you a refund. read more

I'm not surprised Popeyes have 2 1/2 stars ..... honestly their food is never hot and their customer service is a hit or miss.... The manager is very nice very outgoing personality but his workers don't match his energy at all. The reason for the 1 star is because on 1/21/22 I came in and ordered some food I could tell their was a young man in there in training who was very nice btw.... But the cashier who rung me up took my money then went to show the trainee how to properly place the fires in the bag. The problem is SHE JUST TOUCHED MY DIRTY ASS MONEY WITH HER HANDS THEN WENT TO GRAB FOOD UGHHHH AND PEOPLE WONDER WHY COVID ISN'T GOING ANYWHERE WHERE ARE YOUR GLOVES, and remind you NO ONE WAs WEARING GLOVES how disgusting I threw my food away . read more

ORDERING ONLINE- JUST DONT. was ignored multiple times because of what I look like. 2 people were called in front of me in front of the shift leader, in fact it was the shoft leader that called them in front of me. You could have been working on my orderJust left Popeyes because of bad service. I know the food is OK but i still skipped, nobody shpuld be overlooked in line. Besides, did you locals know that CARLS JR, across the street actually makes a BETTER CHICKEN SANDWICH ???? IF YOU CANT MAKE PEOPLES FOOD ON TIME DONT EVEN BE OPEN, YOU WASTED AN HOUR OF MY TIME WHEN THERES BETTER CHICKEN ACROSS THE STREET!!! Advice- You ordered to-go, pick up? Just arrive 20 minutes late because they might be understaffed, but they're like that for too long. Just tired of it and giving this place chances. Garbage. read more

Rude ass workers, snippy ass manager, and they will get ya order wrong and will charge you extra for a straw if they could. I know the was a change in management, however this new regime need customer service training and poker face training, because if you have a dislike for a certain group of people, it shows in facial expressions and how they serve you. This evening I took my sister here and she spoke about the rudeness of the cashier that helped her and what she observed from other customers while waiting for her order. Oh and before I forget, that fish sandwich was too salty and soggy. read more