This location is one of the last standing businesses in the Tracy Mall. Honestly probably carrying the mall at this point, alongside the Cinemark. The food court is now mostly quiet and very empty, so not a lot of noise compared to maybe a decade ago. I have came to this Charley's probably around 20 times and finally going to give them a review. Although the price is a little up there, it's worth that value due to good portions. Not once have they messed up my order, and food is always good. Love their lemonades too. Service is decent, not the best, but it passes the basics. Employees greet you, take your order, and thank you for your business. Simple and done. Oh, and they're pretty fast too. If this location does close down, i hope they relocate elsewhere in the city. read more

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Its in the West Valley Mall food court. Good price on the combo for the amount of food. Made to order so that its nice and fresh. Very tasty sandwich. Employees were friendly but the employee that took my order didn't know which combo I wanted by the number. He had to look behind him on the display board. It was fairly noisy due to time of day in the food court. read more

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A childhood staple. One of the places keeping this mall alive to be honest! Always love to see Charley's thrive. Definitely a little pricey as the years has passed, but they are single-handedly running West Valley Mall so we don't complain. Can't go wrong with a Philly cheesesteak. On their beautiful bread. With their provolone cheese. Great ratio of grilled onions to MLT (mayo, lettuce, and tomato). Always upgrade the fries in the combo to a cheese and bacon. Fries on the thicker side that stay crispy and the cheese stays melted with the crunchy bacon bits regardless. Not pictured and unexpected discovery, but their strawberry lemonade was exceptional. Tell me why the strawberry bits / puree was better than those I have had at cafes for strawberry matchas???? Hello??? Charley is on to something and matcha cafes better hit them up. read more

Charleys Cheesesteaks - CHEESE & BACON FRIES and USD PHILLY CHEESESTEAK with everything (mayo, lettuce, tomato, grilled onions) - Sandwiches Near Me - Tracy, California

The person at the front taking our order was so rude about helping us. We had arrived at 7:30 and it said online that they close at 8 but the employee said, "we close in 6 minutes... or earlier depending on how we feel or if it's not busy." Working in food service before, closing early whenever we felt like it was never an example of good customer service or business practice. I hate to give this place a poor review but the employees need to be reassessed if this is a daily type of behavior they have towards customers... It felt like a humiliation ritual to even go up and ask for a cup of water or a side of sauce. How are you going to take our order and constantly show your annoyance by interrupting us, slightly slamming your hand on the counter as a form of irritability, be rude in our face and expect a good review. If you have personal problems don't project it at your job because we do notice and it's NOT a good look. read more

Taste is good sandwich size is good since you can select your size of sandwich you choose which is good they make your sandwich when you order which takes a few minutes or longe depending on how many customers order before you plenty of table and chairs to sit at if you want to eat inside. read more

Charleys Cheesesteaks - Chicken bacon Philly husband already ate the other half before I could take my camera out - Sandwiches Near Me - Tracy, California

For sure sign up for rewards online for these locations. I used to order at a different mall and just had a stamp card but I don't know if that has changed since because of the pandemic. The food is good day of and also the next day. I would say for the fries to finish day of. At this particular location I always order ahead so I don't know how long they would take if you order there. read more

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If i could leave 0 stars i would. Drove 25 minutes and we got here at 7:34PM, They close at 8:00PM. Soon as we got there they said they were closed?? Last time i checked, employees aren't allowed to close early. Terrible job, do better and hire employees who actually want to work. Thanks for wasting my time, never again. read more

Great food hot and fresh. Service was ok but the workers preparing the food were great. It was dead in the mall so seating was easy. Favorite spot in the mall for sure. read more

Charleys Cheesesteaks - Gourmet fries - Sandwiches Near Me - Tracy, California

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My family and I love coming here when we're craving cheesesteak! It helps that their fries and drinks are delicious too. Every time I come in, there's superb customer service. The employees here are really friendly. They do everything with what looks like a smile behind their masks! My biggest complaint is just the price. I think I paid around $36 for three small sandwiches with fries and one large lemonade. The lemonade was free though because I used one of the rewards on the Charley's Cheesesteaks app, which I highly recommend if you're stopping by here! There's always some kind of deal to help decreases costs, but that was $36 including the free lemonade. The food quality here is better than your usual fast food restaurant though so that's a plus. Looking forward to coming back here soon! read more

Charleys Cheesesteaks - Chicken teriyaki philly combo meal - Sandwiches Near Me - Tracy, California

The service is great. It's fast food, so it is greasy, but man oh man it's salty. If you have high blood pressure or you're on the verge of high blood pressure, don't eat there. This place, plus other fast food places (McDonald's) add way too much salt. The pharmaceutical industry may encourage you to eat here, but not me. read more

My service and food was great thank you! First timer here! The fries are crispy and sandwich was fresh! read more

Charleys Cheesesteaks - Chicken cheesesteak special - Sandwiches Near Me - Tracy, California

Had lunch here with my boy and decided to get some Philly cheese steak. The food looks really fresh and it tasted fresh Im surprise there isn't more establishment around the area as a drive thru rather then at the mall, but we order and received our order promptly, I'm most definitely going to come back here fries were on point no complaints or your taste buds craving for Philly cheese steak This is the spot. read more

Charleys Cheesesteaks - Sandwiches Near Me - Tracy, California

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My husband lives this place. We were in the area and decided to stop by. It's inside a mall so plenty of parking. My husband ordered two sandwich meals. They were kind of small but the food tasted pretty good. The fries were my favorite all of them were perfect and crunchy. Definitely worth stopping by. You read more

Every time we come in to the mall just to order from here it is always with great customer service. The food is always great! And the atmosphere of restaurant is always great. We never get disappointed with their customer service. read more

Charleys Cheesesteaks - CHICKEN CALIFORNIA and CHICKEN PHILLY - Sandwiches Near Me - Tracy, California

Yummmy the chicken so good .. it's been in the mall forever and never disappoints! ....

Rude employee working at the front counter. He had to much attitude so we went somewhere else.

Ohhh Yayyyyy!!!..Charley's is open again after being closed because of COVID restrictions...I was dying to sink my teeth into a sandwich and it was made to perfection!!! I was in Target and a Customer was asking everyone if they were open again. I think this has got to be the HOT SPOT of the the food court. I wish they would bring back the cod fish they had for a limited time...It was also delicious!!! read more

Charleys Cheesesteaks - Regular cheesesteak with no lettuce, tomatoes or pickles. Change cheese to provolone. Add extra OMG's and jallepeno peppers!!! DELICIOUS!!! - Sandwiches Near Me - Tracy, California

This is the best place hands down. There sandwiches are always super good and the customer service is 10/10. I have been going here for about 5-7 years and never have a problem. Please go here and support this local business. -Sunny read more

I don't normally review a lot of chains, but Charley's Philly Steaks just gets it right! Consistently delicious with usually good customer service. Located at the food court at the Tracy West Valley Mall. SHOUT OUT to CY! He's always so heplful when I go there. Friendly, fast, efficient. Most of the staff here has provided good service & I see them busting their as$es working hard here. YELP ELITE TIP: Get fed for $5.99! Their $5.99 small Chicken Philly special with fries is enough food to get you a nice meal! Nice bargain in the food court. Are you hungrier than usual? Well then, get... MY FAVORITE My favorite order is either a regular Chicken Philly or a regular Philly Cheesesteak meal with an upgrade to LOADED GOURMET CHEESE & BACON FRIES & an upgrade to a STRAWBERRY REAL FRUIT LEMONADE, which has real strawberry fruit pieces in it! MY IDEA OF CHEAT MEAL NIRVANA! Will set you back about $11, but so worth it! Charley's has m satisfying choices! I like that you can custom order your size of sandwich either small, medium, or large. Which helps me when I'm trying to justify cheating on my diet, haha! Sandwiches normally come with grilled Onions, green Peppers, mushrooms & white American cheese. And tomato, pickle, & lettuce on the side. Fluffy, satisfying bread,too. And the reason I probably will not become a full vegetarian. :) ANOTHER YELP ELITE TIP Join the e-club onlineto get deals & offers. Also, get the frequent buyer stamp card, where you can get your 8th sandwich for free! They also have GrubHub ordering online now, but I have not tried this. So check out Charley's if you're in the mood for a satisfying, hearty meal! read more

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The chicken so dry and the bread so soggy. The whole sandwich fell apart. Threw both sandwiches away after a few bites.

The thing I appreciate the most about our local Charleys is that they are consistent: Consistently pleasant and efficient staff, and consistently good food. I have yet to end up with cold, soggy fries or a poorly made sandwich. The "regular" cheesesteak is my go-to: full of flavor and has just the right balance of meaty goodness, gooey cheese, and just enough grilled onion, mushroom and bell pepper to be present, but not too much where you're like "I thought this was supposed to be a cheese-STEAK sandwich, not a 'bell pepper with a hint of beef' one." They're more than happy to add or remove anything you like, so if you don't want tomatoes but would like an extra dollop of mayo, they've got you covered. They're also FAST. I usually order from the mobile app from in front of the animal rescue (inside the same mall), and most of the time it is ready for me to pickup before I've sauntered those few feet down to the food court. read more

This is the place to eat when you are at the Tracy Mall. I shared this 9-inch sandwich with my boyfriend before watching Demonslayer and WOW! It was the best choice of the day (in addition to the movie). The sandwich didn't taste dry, just full of flavor. read more

Charleys Cheesesteaks - 7. Philly Cheesesteak - Sandwiches Near Me - Tracy, California

Don't know what I was expecting from a cheesesteak from inside a mall lol. We were in Tracy area for the day and needed to find something to eat, I was craving a cheesesteak and I came across this place so was excited. We ordered 2 cheesesteaks, 1 large 1 regular. I was to share the large with my bf and my dad was going to have his own. When I think cheesesteak, I envision lots of melty cheese and no veggies, but this one had lettuce and tomatoes...which I thought was strange. It felt more like a subway sandwich than a cheesesteak. It wasn't bad, but just not what I think a cheesesteak should be like. Anyway, my dad really enjoyed it, so it might just be because my expectations weren't met. The portion is huge too, the large was more than enough for 2 people to share. read more

Food is always great; hot, tasty, & fresh. Service is always fantastic and fast. This place never misses!!!

This place is alright for being inside a mall food court I would say it's probably one of the better options. Slightly ironic that they are located right next door to Subway which always has less people lining up for food. My regular choice is the Turkey Cheddar Melt but the Ultimate Club is also pretty good and they're a decent size too, half is enough for a light Lunch. They also serve Salads here and ''Gourmet Fries'' which is essentially just Fries smothered in various toppings. Hmm yeah... I think I'll save my Cholesterol levels from that. read more

Best cheesesteak around! The employees here are always friendly and helpful. They always get my orders right and the service is quick. They make the sandwiches to order so they are always hot and fresh. The fries are delicious too- I've never had "old" fries. They are always piping hot. The sandwiches are delicious- I get the chicken Philly, it's really really fresh and tasty. read more

Picked up cheesesteaks from Charley's inside the hammer Walmart was very disappointed. They got my order wrong and the the meat was dry. The sandwiches were dry. I haven't went back and I probably will not eat at another Charley's read more

I love the drinks here especially the flavor lemonade! I got the strawberry and it was awesome! read more

Charleys Cheesesteaks - Sandwiches Near Me - Tracy, California

I always get the chicken california and my husband always gets the Philly cheesesteak and both of us love it. They also have keto options-you can change it from a sandwich to a salad which is super convenient. :) also, great service every time we go! The strawberry lemonade here is better than anywhere else imo. read more

If you want to try the best Philly cheesesteak you have ever had, go to Charley's!!! My husband and I love trying different restaurants philly's, as we used to travel quite a bit across the nation before Covid, and Charley's is hands down the BEST! If you seen a line out the door, just know it's definitely worth the wait!!! read more

I was in a rush, called in to order a chicken cheese sandwich yesterday and Cyrus answered the phone. He provided excellent customer service over the phone and when I walked into the store, continued with outstanding service. He was friendly, inviting, and exceeded my expectations for timely preparation so I could return to my tournament in time. I hope management knows they have a gem. I recommend giving Charleys Cheesesteak a try if in the area. read more

If you're from Philly, this place would be a disappointment. However, if you are from California this place is pretty good. Pretty pricey tho. I bought a combo meal with gourmet fries and the total was $16. read more

Charleys Cheesesteaks - 8. Pepperoni Cheesesteak Combo Meal with Cheese and Bacon Gourmet Fries - Sandwiches Near Me - Tracy, California

This place is amazing! Download the app and order online. So convenient! And rewards too! This location has the best customer service! Cyrus(spelling?) is a huge asset to this location! He always acknowledges me by name when I pick up my order and is friendly and professional. My order is always right, hot and delicious! read more

I LOVE this place. The workers are very hard working and it shows. It's always packed also so that should tell you something. The food is great and always fresh and their sandwiches are the best! Better than Togo's or Subway that's for sure! These people put a lot of hard work into what they do and you will get a quality sub no matter what. The only thing I didn't like was a male employee scratching his genitals and serving me my food. I still ate it but didn't get any diseases. Other than that the food is amazing and this place is amazing! I just wish the male employee wasn't fondling his genitals every 2 minutes. I got checked out by the doctor afterwards but I'm OK. I still love this place! My favorite place for subs! read more

There will NOT be a next time for this cheap restaurant at the Tracy mall. I added a picture of the flimsy sandwich they charged me dated 7/27/12. They are over priced for not much of anything on their sandwich. There was more bread then anything. Their fries are good but not going to pay over $7.00 for a rip off sandwich. RIP OFF read more

Charleys Cheesesteaks - Tracy Mall location. Overpriced with low quality. - Sandwiches Near Me - Tracy, California

Very very clean. I didn't know they were open still till the over day. The food here is always fresh. If you like Philly Steak sandwiches stop in and give them a try. read more

2.5 Upon deciding which place in the food court to try during lunch, this place caught my eye. They cooked it to order which is always a plus and I waited only 5 minutes. However the food itself was a little subpar compared to the cheese steak shack franchise and other places I have been to before. I got the cheese steak deluxe (+peppers and onions to the regular) and I felt they kinda skimped on the meat. The meat itself was kinda chewy and not really fresh IMO. I was desperately thirsty so adding the fries and drink combo for another 2.89 was another setback. I also felt pretty gross and the desire to work out after eating my sandwich. For $12 I expect to have at least a satisfying sandwich but I came back pretty disappointed. I wont be back read more

Love this place, their Philly Cheese Steak sandwiches smack, hella hard! I could eat one everyday with no complaints. I'm a bit of a sandwich whore, but still a foodie first. I'll be the first to let you know if it's not fresh or if it's not made with love. Plus you get your 7th sandwich free, and they let me combine stamped cards! read more

I love the service here, that Mexican kid with the super short hair is so nice and I he gave me my food so quickly and it was great. The one kid named Jaicob is horrible and mean and I got up to the counter and he yelled at me to hurry up and I did not like his customer service. Overall It was pretty good service and I would definitely come back again. read more

Thank you for the team at the charleys location door dash picked up the wrong order so I had to make my way out to you location when I arrived the team made it right and started my order over again to make sure it was hot and fresh thank you Ryan and the team read more