Not sure what the past problems were but I did not see any today ! 3 cars ahead of me , I never put my truck in park. I was in and out in less than 3 minutes. My order was correct fast and hot! read more

0 stars horrible customer service ghetto and rude !!! Screaming at you rushing you for your order , I will not be back they need to be shut down read more

Avoid this location, they are struggling. I placed an order online and selected "drive-thru" for pick up. When I arrived at the window, mgmt told me I had to pick up the order inside the store. Umm ok. I went inside and waited in line for 20minutes. My order had not been made, I had to get the attention of the mgr to make it or I'd still be standing there. Employees were moving extremely slow, a few patrons walked out. This store is on the struggle bus, unless you have time to wait 30 minutes for your order, go somewhere else. read more

Food and service needs to be improved. It was a long wait for some very dry chicken. I will not return. It actually was the worst chicken breast I've ever tried to eat. Y'all keep working on it! read more

The service at the Waco store was terrible again. I have given them 3 chances and I give up!! I waited over 20 minutes in the drive thru and I was the only customer! I'm done! read more

If I could leave 0 stars I would. Parents went to go pick up our Popeyes food in the drive thru and they have been waiting for over 20 minutes and still haven't received food. This is ridiculous and beyond!!! Avoid this location!!! Nothing they do will fix there slow business read more

Popeyes chicken in Waco TX that's on the south side has great customer service, great food and great price, I've eaten there several times and the food is always hot, and they the customer service representatives do their best to make sure your order is correct before you leave and what I really appreciate is they count your change back to you, some places just give you the money, Nora and a couple of the morning mgrs are always professional, I go to Popeyes probably 2 or 3 times a week; I rate Popeyes chicken on the south side of Waco TX, so if want great customer service, great price for the food and great food go to Popeyes chicken on the south side in Waco TX read more

I see why they have a 1 star rating! I'm visiting from out of town and ordered through the app. I pulled up to the window and gave them my name and was told all online orders had to be picked up inside - never have I ever been to a Popeyes anywhere else and was told this - SO INCONVENIENT. The app even says I could pickup through the drive-thru. They are very short staffed - seems like only 3 people were in the whole store - 2 managers and a cook. It seemed as though 1 manager (or owner) was just there to help - he couldn't find anything and would yell to the other manager asking where things were! There were VERY very unprofessional! I could hear them complain about workers giving too much honey and suggest it be taken out of their checks. A customer ordered a frozen lemonade and was told "sorry I haven't had time to start the machine" - it's about 1:00 in the afternoon! Just overall horrible customer service! read more

Terrible service, I ordered online but still had to wait 45 minutes for both spicy and classic chicken, wanted coleslaw but they were out! The employees have not been trained or just don't care, the slowest most don't give a care employees I've ever seen! They didn't offer replacement for the coleslaw that I had already purchased that they were out of so I had to ask them for a replacement. I won't go back. They need management management management at that place. This is not the first time! t The. last time they completely burnt our chicken. It was not edible! The Popeyes corporation needs to look into this before it ruins their company for real! read more

My food was fresh and hot. The gentleman that helped me was so kind, communicated wait times when I ordered an item that would need to be made and was just an overall friendly person. read more

Horrible service. I tried ordering at the drive thru and nobody answered and then i pulled up to the window and one of the cashier saw me I waved at him and he ran away. They don't want to work this was at 3:51 pm Jan 11th. They also ran out of sandwiches? Like what. The dude with the nose piercings was nice thoe read more

Just when you thought it couldn't get worse.... It's 10:35 and the store is locked. The manager just told me they're trying to find a cook ... Popeyes just close this damn store. read more

Went by Popeyes the other day and it took 30 min via the drive-thru. I had to wave to them to get them to pay attention to me after I ordered my meal. they asked to see my receipt twice before they finally handed me my order. I got home and I didn't even like the chicken. I don't like the spicy chicken. It had been awhile since I visited Popeyes. It was new in that it had only been open for about a week. It will be the last time however. read more

Came threw drive threw at Popeyes at 420 Valley Mills Drive, Waco Texas. Placed order for Box meal with Spicy chicken and bisquits only. We drove from Waco to Lorena 20 miles away only to have wrong meal. We call back to advise only to be hung up on and never answer again. The receipt said : 1 8pc Box, 2 Spicy Leg, 2 Spicy Thigh, 2 Spicy Wing, 2 Spicy Breast. What we got: 8pc Not Spicy 4 Legs & 4 Thighs. There was no one behind us but rushed us out. read more

Popeyes Louisiana Kitchen - Can't take order right. This is the second time this has happened to us. Took 4 years to try again. BOJANGLES IN LORENA WILL GET ALL MY BUSI - Fast Food Near Me - Waco, Texas

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I have never been so disrespected and appalled. I don't understand how yall always don't have anything ready. I asked why is that always the case and the girl caught an attitude. I just asked a question. It's not like u guys were actually doing anything other than be slow, on ur phones, and braiding y'all's hair. read more

STAY AWAY!! clearly the rating doesn't mean anything to these absolute id10ts. all I have to say is, the type of service you would expect as this Popeyes, is exactly what you'll get. except way worse. just don't go... there's another one not too far from this one. maybe you'll have better luck. but I think we all know the type of people that work at this Popeyes. there's a reason their in the worst of the worst of the fast food industry. read more

I strongly dislike leaving negative reviews. I love putting in a good word for businesses, however I cannot with this Popeyes. I gave this location another try and I am still disappointed. And it's not just this Popeyes, but the other location too, located off of I-35 near Walmart. Maybe if I came a bit earlier everything would've been fine. I came exactly at 9:23pm, they close at 10pm. They were out of fries, butterfly shrimp, fish, and macaroni. Which is okay because I only came for tenders and fries, and I'm understanding that it was near their closing time. My only gripe is that they never told me a total, nor gave me my receipt, my tenders were small and not battered and cooked thoroughly. Besides that the mash potatoes and biscuit were good and fresh, and the guy that served me was nice. Unfortunately, I do not see myself coming back. read more

Popeyes Louisiana Kitchen - 3Pc Handcrafted Tenders Combo - Fast Food Near Me - Waco, Texas

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Worst Popeyes location I've ever been to far and away. Honestly an embarrassment. 20 minute drive through minimum and usually out of everything. Popeyes should step in here and do something or they're gonna lose all Popeyes loyalty they got. I'm from Louisiana and these guys have me eating kfc. If less than a Star Was an option that's what I'd give read more

No napkins, credit card not working, no sauces, dirty tables, men's bathroom won't lock and smells of urine and very dirty. I particularly like their style of using brown bathroom napkins as table napkins. read more

Our kids asked for Popeyes. Never again. Sweet lady at the front. Other than that, you can fill in the rest. Asked for refund at 30 minutes. Was told if I could wait three minutes the order would be ready. 20 minutes later we received an incomplete order. Complete waste of $56. read more

My drive thru order took 29 minutes....idk what's going on there. Maybe they're understaffed.

Service was bad. Paid extra for Mac and cheese. Total as $17 for 5 pc tender w/ Dr Pepper. We didn't get the fries drink Mac and cheese, sauces and the 5 pc nugget was only 4 tiny strips with no meat just bread. They refused to give us a refund for the missing items. read more

This place is absolutely horrible. I've gone there four different times trying to get a chicken sandwich and they always tell me that their fillets are frozen or they don't have any. I don't know this place can stay in business. read more

I took a $3 coupon and thought I would try their wings with spicy and sweet plus honey barbecue sauce in that I had never had them. When I walked in the lady at the counter was yelling and cursing at the staff. When I got my to go order an got home to eat I decided the food was awful except for the cold slaw. The wings were overcooked, tough and the sauces were way too sweet to taste. I generally like their chicken, but this time it was disgusting. read more

3 employees. Nobody knew what they were doing. Took forever. How in the world can this place stay in business?

Ordered sweet n spicy wings and chicken sandwich. The employee seem already in a bad mood and gave us wrong orders. Plain chicken sandwich and naked wings. Called manager but phone number is not ringing. Cannot drive 15 miles back for a refund! Very disappointed!! read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Waco, Texas

very slow service ! It took them 45mins to give me my order and they forgot my sides . And the chicken was unseasoned!!

Had to walk halfway around the building to even get in, two side doors were locked. People were not real friendly, no lids for my cup, the restroom was dirty, and for my FIRST chicken sandwich I didn't see what all the hype was about. I didn't think it was all that great. read more

First I'd like to start by saying got to popeyes at 6:50pm to place a order in the drive through. The young lady came on and said there Is a wait due to long orders which is fine. So we waited there for 15 minutes before she took our order. She takes our order very rudely then tells us pull to the front to wait on it, and get this there is only four cars in the parking lot. It took them over 30 minutes just to make our food and we had to go in to get it. We look in the bag and and am missing over half our food, so she asked to inspection our bag to make sure we aren't lying!! They are very rude and unprofessional! The only reason they got one star is because I can't submit it without at least one star! read more

The Valley Mills Drive Waco, TX Popeye's location provided the worst fast-food experience I've ever had for lunch today. The female "manager" was rude to the staff and customers. The staff struggled to interpret or fill orders correctly for no more than six dine-in patrons. Supplies (cup lids, napkins, plasticware, sodas, etc.) were understocked or nonexistent. The restroom was dirty and featured no paper towels and an untagged out-of-service hand dryer. Bad management leads to bad service. Do better. read more

The most terrible place I've been too. They will make you wait at the order station for a good 30 mins without even saying anything. Slowest you'll get your food in maybe an hour. Im surprised this one's still open. read more

the only soda they had was Orange Hi-c, i did an online order and when i got there they didn't even start making it. i asked for a REGULAR 5 piece chicken strip thing. He gave me spicy ... the customer service was terrible read more

If i could give ZERO stars i would. This place is nasty as all get out and the people have NO IDEA what they are doing.. they are slow, non communicative and just plain stupid.. placed an order for drive through pick up but had to go inside and wait in the hot building for thirty minutes and the whole time nobody knew what our order was and on top of that the bathroom was absolutely unacceptable.. no toilet paper, Pads on the wall, hair in the sink it's awful.. do not go here just choose somewhere that's not unsanitary read more

It doesn't even deserve a one star at all service communication. Everything was crap and I still didn't even get my food or a refund . I am so angry .I'm still standing here waiting for my order that's taking FOREVER! I'm not the type to be ugly but this IS RIDICULOUS. Then I asked the manager if my order was ready and she knew nothing, literally but I paid $58. For an order online and have nothing to show for it and no refund AND A VERY BAD EXPERIENCE!! Awful customer service period. The lady in front of me who did a mobile order, got her order, but for some reason, they lost mine and can give me no kind of refund or anyway to get my money back. read more

Been awhile since I ate Popeye's. COVID kept me in hiding! Went this evening and picked up ten piece spicy chicken only. Rushed home and dove right in. Crispy on outside and juicy inside. Cooked perfectly. Staff again was very friendly and professional. Service was on spot and fast. I don't understand the negative posts. I don't do drive through anywhere I can avoid them. I suggest an in person visit inside for takeout for your next visit. Meet some of the staff and look around. read more

Popeyes Louisiana Kitchen - What is left of ten piece spicy chicken. - Fast Food Near Me - Waco, Texas

Probably worse ran Popeyes ever....tried going three different times first one supposedly only two people working and can't produce food. Second time manager on cell phone staff playing around. today manager on cell phone again just refunding people money left and right. manager then tells staff we are closing early no more food....apparently they were running out of stuff left and right. district or corporate needs to fix asap...they are loosing you money and reputation read more

Absolutely horrible. No professionalism. Felt like I was in the ghetto. Literally had an employee (cook) with pants sagging/underwear showing. Another coughing over the food in the back. Was not busy inside, yet we never got severed or even acknowledged. Several staff coming out of a room on the side, maybe they were in a meeting. But this place needs some SERIOUS new management and a cleaning crew. We finally just walked out and never even ordered. Sad. The one in Bellmead is likely just as bad. Don't make this mistake of going here. Would give 0 stars if it would let me. read more

The Popeye's in Bellmead TX is absolutely the worst one in existence. They serve Cornish hen size chicken. The red beans and rice are mostly just rice and very little beans. Very dry. The staff was totally indifferent. Will take my business elsewhere. read more

Horrible store and food. Either terrible management or nonexistent. Pulled up to drive thru with two cars ahead of us. Sat there ten minutes and didn't move so we backed up and I walked inside. One employee standing outside the door screaming her head off on the phone. I go inside. Store is filthy. Order a sandwich and I'm told they have no sandwich's. So I order chicken strips, red beans and rice, fries and a biscuit. The fries were cold and soggy. The red beans and rice were dry and gummy like they had been sitting for hours. Chicken was very greasy. As I'm paying I notice there are no cars at the window so I ask them if they know cars are lined up and not moving. The girl says oh and proceeds to take a drive thru order. We will never go back to that store again. read more

No, unfortunately, not Covid related. Ordered via drive thru and repeated order only to get wrong order. Staff doesn't care, no regard to customer service. It is what it is. Manager on duty, please coach your team members to repeat customers order vs. Just come on thru, we got this! I get it that times are crazy and cumbersome at best. Just confirm order, let us pay and we all win. It's that simple! Today, chick filet won! read more