If you need service, simply ASK FOR TAYLOR as your Tech Advisor…read more The guy is hungry to help, and did he. Thanks so much Taylor!!

Buying the car was perfect, but the service department is questionable. We have a two year…read morewarranty on a certified resale. A six month free maintenance service, with only 3,000 additional miles, was done with a report of needing new rear breaks in the very near future. When I complained to my salesperson and service advisor that it should have been corrected before the sale, miraculously, at the 12 month inspection, the brakes were fine, but I did get about 800$ worth of suggested maintenance which I didn't do. This is our 3rd Lexus, and I wonder if the Certified Resale is legit and if proper maintenance is done before the sale.

Had my 4Runner serviced here and I was not impressed or blown away…read more Here are my thoughts : Pro - the service was okay (just a basic oil change) - but I was informed via text (sending me to an online form) about which "add on's" (and there were so MANY!) that I wanted to add and from the same form - I could either accept or decline each option. The reasoning behind each option was stated in the online form which helped me a lot deciphering the garage speak lingo. Except!!!! The whole place is terrible to sit and wait in. The service area desk area does not have great signage and when you do go wandering to find your tech - you have to dice with traffic coming into the service area itself as you have to cross over the other side. It would be simpler if there was a small help desk on the "waiting side". Speaking of the waiting side - pretty much ALL of the seating is worn through or could do with a deep cleaning (especially the extremely tired looking and forlorn 2 massage chairs that I wouldn't even dare to go near!) and even if that doesn't put you off - the music inside the dealership is being played at super loud night club levels!! They should really have a quiet room available for people who value their hearing! Lastly, I walked around the entire dealership several times looking at new car options as I am tinkering with getting a new car. However I was very much ignored and was not approached at all for help. Despite several other (male) customers being helped immediately. I guess I will be purchasing else where

All around the whole experience was horrible. We were interested on a vehicle online, sent an…read moreemail and received an email back from Carlos Fuentes with instructions to ask for him upon arrival and ETA. It was Mr Fuentes day off we were told. The salesman who took care of us never introduced himself and knew nothing of the features of the car. Prices online are not what you get when you go in. Be prepared to pay couple thousand more. Any damages to the vehicle prior to purchase are passed on to the buyer. The only thing we felt good about was the finance manager who took care of us, but he screwed that up the very next day when we called with a question and he NEVER returned our call. All responses to ratings from Mary V are copy and paste, she refers to General Manger Neal Asaad with a phone# for further assistance. Don't even bother.

We're new to the area and decided to visit Grapevine Lincoln with our Nautilus. We were…read morecompletely satisfied with the service advisor (Heath) and the quality of the work performed. We'll be back for the next service interval.

UPDATE: I give kudos to Fernando our sales rep. He picked up my mom's vehicle from where I worked…read moreat since it was less than 20 miles from the Grapevine Lincoln to get the vehicle looked at. After close to a week I had to call to find out the status of the vehicle. At that point my mom was getting frustrated about the situation. The was her 3rd Lincoln that she bought and before that it was a Mercury. She has brand loyalty. Fernando started to call for the next 2 days to give me a status on the vehicle. I have nothing but praise for Fernando in take care of the situation. The only reason I am giving them 4 stars is simply put the 19 mile travel distance for the maintenance option that my mother bought. We were told that it was 35 miles when in realty it was 19. Initially the car buying experience with Grapevine Lincoln was quite easy. Fernando was receptive to what we needed. The one thing that we needed is the pickup and delivery for service since the vehicle we bought was for my mom. We were told that service has to be within a 35 mile radius. That turned out to be untrue. I tried to set up a service and was told that not within the 19 mile radius. The car has a shimmy when getting to speed of 35. We have not even had the vehicle for 24 hours. If this is not fixed we will be taking the car back and finding another dealership.

From sales to service, the service is always friendly and professional. Definitely an upscale…read moreatmosphere, meticulously maintained. Comfortable waiting areas if needed and always a loaner car offered for overnight services. Highly recommend Sewell dealerships.

Got to give the dealer 5 stars if you are buying a new car or on warranty, but a -1 star after the…read morewarranty runs out. Took my car in for a recall and naturally they found a couple things to charge me for. They quoted me $2,400.00 for a leaking motor mount. After looking up costs, found out the typical charge to replace motor mounts is between $550.00 and $750.00. Called then back to cancel and the service advisor was adamite that I have it done at the dealership. When informed of the normal market price, she wanted me to make an offer on the service. Obviously, they inflate the cost and unless you call them out; they will rip you off all day long. At the tender age of 77, I replaced the motor mounts myself in my garage for a total cost of $75.00 in about 6 hours. No, not a factory BMW part. Why They don't last over 40k miles. Why replace one headache with another? Bet a factory trained technician with hoist, tools, n help can do the same in less than 2 hours. Not that hard. $2,400.00? The kicker is they were unaware I was planning on replacing the car, buying a new BMW on the same trip. My service experience changed that. Beware of their predatory service tactics. Denny

First and foremost, Vandergriff could truly benefit from taking a page out of Classic Chevrolet's…read morebook when it comes to customer service. I want to share the email that I sent to Classic Chevrolet. Even though they were not involved in the issue, I received an immediate response that genuinely moved me. Shane Keeling personally called me and his sincere apology for the way we were treated at Vandergriff almost brought me to tears. He emphasized that what we experienced is not how Chevrolet treats anyone especially not its customers. And what can I say about Shane and that smile when he said "Hey, I got you," he truly meant it. He honored everything he said he would, all the way down to even beating the interest rate. My husband walked away with the same truck, with fewer miles, and exactly what Vandergriff had turned him away for. True to his word, Shane also assigned one of his very best sales representatives to assist us -- and from the moment Rajan "Raj" Murali greeted us with his warm welcome and genuine smile, we felt valued and respected. Because of this experience, I can truly say that moving forward, any vehicle we purchase will be from Classic Chevrolet. Thank you again for restoring our faith in customer service.

I had my car towed to the dealership for repairs on Thursday morning. I know they received it. I…read morehave tried to call for some sort of update any communication. Tomorrow is Wednesday. And still nothing. Don't take your car there. I can't afford to pay for another week for a rental. Julie G Watauga

Just bought a new RDX at Grubbs Acura. I have used their service center for years for my older…read moreAcura and have always been happy with their work. Everyone we met at the dealership was friendly and professional. They found the exact car I was looking for in short order (going to get it in 3-5 days). The process was smooth, straightforward, and I feel we struck a fair deal. I highly recommend talking to them if you're looking for a new vehicle.

UPDATE (June 12, 2026): I am updating this publicly because my paperwork reveals significant…read morepricing inflation. The dealership charged me for an aftermarket window tint package, but the physical windows are stamped with the factory code "TEMPERED DOT865 AS2 M531". This proves the slight solar tint is standard equipment from the manufacturer (Fuyao), not an aftermarket dealer add-on. No plastic film was ever applied. Furthermore, my signed documents show completely inconsistent vehicle pricing: - Official Acura MSRP: $39,200.00 - GAP Insurance Stated Vehicle Price: $39,693.52 (An unauthorized $493.52 markup) - Final Buyer's Order Price: $42,347.99 (An additional $2,654.47 hidden premium) Grubbs Acura has padded my final purchase price by a total of $3,147.99 above MSRP without providing any itemized line items, third-party installation invoices, or physical add-ons to justify it. A formal Texas DTPA 60-day notice is being sent via certified mail to the General Manager demanding a full refund of this contract padding. If it is not resolved, I will be filing a formal claim in the Texas Small Claims Court for statutory triple damages. Buyer beware: verify every single document line by line before signing here. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - From pushy sales tactics (thanks, Jacklen!) to lack of communication, or hidden fees (despite what their website says), you've got an array of options, or in my case, all the above! I recently purchased a 2026 Acura Integra from Grubbs Acura. While the team has generally been responsive when I have reached out, my overall experience has raised serious concerns about communication, documentation, and post-sale follow-through. The initial purchase experience was tolerable despite the pushy sales tactics, but several issues became apparent afterward. I had a less-than-ideal service experience related to an emblem installation (for which they've apologized for but have not offered any further remedy). After the sale, I received incorrect information regarding the registration/title/inspection process. This misinformation, it turns out, came from a AI rep that did not clarify they were not a person. So that caused me to waste time going to get my car inspected when the process was already in motion on my behalf but was never communicated that this would be completed. The bigger concern is the paperwork and pricing. After reviewing my documents more closely, I found different vehicle price figures across the purchase and product documents. The factory window sticker shows one price, including destination and handling. My purchase paperwork shows a higher selling price. When I asked about the difference, I was given some insight that ended up being in my favor but when I dug deeper it turns out I paid for the "Pro Pack," which I initially declined at the very beginning of the car purchase process. When I asked about it, I was provided with two different numbers. And, on top of that, there is an even LOWER number listed on their website! Additionally, I have yet to be provided with a signed document showing that I agreed to purchase a Pro Pack, what it included (they provided a sheet of what it included but this was after the fact and NOT a signed, official document), or the final price I "agreed" to pay (again, I have written proof that I declined this). They say it is a "standard fee" but can't provide official information on the cost and documentation showing that I agreed to it. Overall, my experience has been terrible and Grubbs Acura has ruined Acuras reputation for me as this entire process from start to post-purchase has not been as transparent or organized as it should be for a major financed vehicle purchase. I hope the dealership improves its documentation, pricing clarity, registration communication, and post-sale follow-through so future customers do not have to chase down answers after the sale.

My vehicle needed service and the Fort Worth location has been sub-par, so I scheduled service…read morehere. My service specialist was Todd. He took great care of me and was available when I arrange my pick up. He explained the service and the technician, as explained, sent a video of my inspection for me to review.

Ordered tires made appt tires not ordered had to go back nect day tires not found…read more finally got installed manager apologized profusely which was the correct response

Had some issues identifying problems with a vehicle we were working on. Called the Parts Dept. and…read morespoke to Chase. He was very helpful, guided us through the warranty process on the vehicle and once vehicle was taken to Texas Nissan Grapevine, within a few hours the issue was not only identified by their keen technicians but fixed as well. As our employee stated when we asked him how the car was driving, he said "It drives as smooth as butter!" Great news for us all. Thanks, Chase, for making this happen! Will be calling on you if the need arises!

There is a reason this dealership receives so many 1 star reviews. I've spoken with both the…read moreservice manager and sales manager in regards to the horrifying mechanical failure my daughter recently experienced in a used vehicle they sold me. In response to my request for assistance, the sales manager told me if they stood behind their cars they would be out of business. I'm not sure how selling cars that only last 15,000 miles keeps you in business, but I guess that's why I don't own a car dealership. You've been warned. This place is rotten to the core. Also, General Manager, Yousef Abdel-Hamid is in a meeting, or out of the office, or maybe at an out of office meeting!