We had a genuinely fun and enjoyable experience purchasing our GX 550 Overtrail Plus--something you…read morealmost never hear when it comes to buying a car. Our friends referred us to David Keilson. the night before and suggested we give him a call. We reached out the next morning, asked if he had a GX 550 available, and from there, everything moved seamlessly. When we arrived, David greeted us, had the vehicle ready, handed us the keys, and simply said, "Take it for a drive." We had visited two other dealerships prior to this, and not one of them offered that level of trust or ease with a test drive. After our drive, David took the time to ask about our experience and walked us through the benefits of purchasing from Sewell. Before leaving, David and Jan also walked us through the technology in the vehicle, making sure we felt comfortable and confident with all the features. Since our purchase, we've returned for car washes, and both David and Jan have made a point to say hello and check in to ensure we're still happy with everything. We've had the best experience and will absolutely be back to work with David and the team at Sewell again.

On May 2nd I came in & purchased a used 2024 Lexus NX from Sewell Lexus Dallas expecting the…read morepremium customer service and Certified Pre-Owned experience the Sewell name is known for, but unfortunately my experience fell far short of that standard. I originally came in specifically for a Certified Pre-Owned vehicle that was advertised online as CPO. After arriving at the dealership, I was informed the vehicle was actually not certified and only had around 500 miles remaining on the factory warranty. Despite that, the pricing remained consistent with what would typically be expected for a certified vehicle, and I was then encouraged to purchase an additional $3,000 extended warranty instead. As a buyer, that was extremely disappointing and felt misleading. On top of that, several promises made during the sales process were not properly followed through on, including the tint request. Communication throughout the process was poor, and expectations were not clearly managed. The vehicle also was not thoroughly detailed before delivery, as I am still finding personal belongings and food debris from the previous owner under the seats and floor mats. I want to be clear that my frustration is more with the dealership process than with any one individual employee. However, attention to detail, transparency, and follow-through are exactly why customers choose Sewell and pay Sewell-level prices. While I did end up getting the car I wanted I came in expecting exceptional service and a true Certified Pre-Owned buying experience, and unfortunately left with neither.

Hello... I saw a car I liked on the Go Luxury website, so I called them to schedule a viewing…read more Unexpectedly, they scheduled an appointment with Ms. Sydney... When I arrived for the appointment and met Ms. Sydney, she was very cheerful and enthusiastic. She showed me the car, let me test drive it, and explained everything very thoroughly. If you're going to buy a car, make sure to schedule an appointment with Ms. Sydney!

I was extremely disappointed with my experience at Go Luxury…read more I scheduled an appointment in advance to see and test drive a specific vehicle. During my phone conversation with the salesperson, I made it very clear that my purpose for coming in was to see the car and take it for a test drive, and an appointment was set accordingly. When I arrived, I spent time answering numerous questions about what I was looking for in my purchase. My salesperson then told me he needed to speak with his manager, which I thought was odd, but ok. He then took me to the vehicle and reviewed all of its features and options. After investing that time, I asked if we could take the car for a test drive, only to be told that his manager would not allow it because I had mentioned I only had about 30 minutes available. Apparently, that violated their policy for test driving certain vehicles. Had this policy been disclosed during my initial phone call, I could have planned accordingly or chosen not to make the trip. Instead, I took time out of my workday, drove to the dealership for a scheduled appointment, and left without being able to do the one thing I specifically came to do. For a dealership that sells luxury vehicles, I expected a much higher level of customer service, communication, and professionalism. The entire experience left a very bad impression, and unfortunately, I will not be returning or recommending this dealership to others.

Superb sales team! They went above and beyond for me by answering questions and making sure it was…read moreclearly stated and in writing. Tests drives were insightful learning all the new technology in the newer vehicles. I highly recommend Andre Sudol, Octavio Aceves and Timothy Mata! The finance team Andres Mata is a super star! I feel confident with my decisions and respectful discussions that met my needs for my budget. I also had the pleasure of working with Nisa Hearns and Patricia Jointer. The new GM, James Mitchell has created a great, cohesive team that works well together. I have been a customer for a few years and it is nice to know that when I need to drop my car off for maintenance you are in the best of care with Robert Estrada, the courtesy driver. My service advisor is Emory. I am so happy! BRAVO JEH!

I DO NOT RECOMMEND THIS DEALERSHIP!!…read more I purchased a vehicle in cash from John Eagle Honda of Dallas approximately 1 1/2 months ago and still have not received the title or bill of sale. I have made multiple attempts to contact the dealership, but my calls continue to be redirected to voicemail and no one has provided a resolution or clear update. As a cash buyer, I expect all ownership paperwork to be completed and provided within the required timeframe. This delay is unacceptable and is preventing me from properly handling registration and ownership matters. I am requesting: * Immediate status of the title * A copy of the bill of sale * Written confirmation of when all documents will be provided If this matter is not resolved promptly, I will proceed with complaints through the Texas DMV, Texas Attorney General, and Better Business Bureau.

Andrew Cole was my customer service agent on site at Audi Dallas. He addressed and resolved a…read moreconcern that I had with my Audi service appointment (60k miles). I purchased my car from Audi Dallas and have only serviced my car at Audi Dallas. He recognized the importance of customer loyalty and got it done!

Outstanding service was provided, every time I come in, it's a great experience and I couldn't ask…read morefor a better place to service my car because I trust them and I have confidence the work will be exceptional.

Update: Well after several calls and finally me showing up in person (no appt), and not leaving…read morewithout my plates, they magically found the plates that they had the whole time (overheard one of the sales reps say they have had them and were about to send them back). They installed the plates (I could tell my sales rep, knew I wasn't happy). I have returned for service on the same vehicle and been treated very well from the Service department. Never had an issue from Service, in fact some service reps have gone above and beyond in customer service. I'm gonna be in the market for a new truck soon, I may consider giving them a 2nd chance to right the wrong. We shall see. Haven't dealt with the sales department since this license plate incident.

I had a very frustrating experience with this dealership's service department. My vehicle was left…read moreon their lot for nearly five days and no work was completed during that time. I also received little to no communication despite calling twice for updates--both times I was told my advisor, Zuri, was unavailable and I never received a follow-up. On the fifth day, I requested to pick up my car due to the lack of progress and communication. When I got my vehicle back, I discovered that an item was missing from inside my car. I reported the issue and requested that it be looked into, including reviewing any available security footage, but I have not seen any real effort to resolve the situation or recover the missing item. Overall, this experience was disappointing due to the lack of communication, follow-through, and accountability. I would be cautious about using this service department in the future.

Always seem to get good, reliable service at Goodson…read more Usually request Khang Nguyen as my service advisor and have always been happy with him. In addition to the B12 service, I noticed on the wall they advertised "minor" wheel repair for $150. Having just scraped a curb, I had some pretty deep, visible scratches that I assumed would mean body work or even a new wheel. I wasn't expecting perfection for $150, but that's what I ended up getting. I can no longer see or feel where the scratches were! I wish I would have taken a "before" photo along with the attached "after". As I was leaving, Khang saw some paint on my rear view mirror from where I hit my garage door gasket. He got some solvent and a cloth and removed that for me too.

My family has come to this location for many years now (10+) and own 3 Acuras. Johnathan is a…read morewonderful service advisor - we always ask for him. He's friendly, knowledgeable, and has great customer service skills. We know our cars are in good hands with him.

I went to Sewell INFINITI to look at a used vehicle I found online. I walked in cold and asked for…read moresales and the receptionist called up Nick L. Nick is wonderful easy going guy and looked up the vehicle and took me over to another lot to test drive it back to the dealership. I am a car guy and roll in with a 5 page inspection checklist. We talked over a few things and Nick let me alone to crawl all over it while he got the CarFax and other history. I thought I'd finally found it with only one issue. An airbag light that, as a serious safety item, couldn't be ignored. The INFINITY service team came back with bad news of $8,000. To Sewell's credit, they took it off the market and will lose some significant money on that trade in. This could have been a start of a great relationship but Sewell took the right action and it's what I would have expected of them. Even though I'm not driving a Sewell today, I still want to someday. Ken M.

Camden provided excellent customer service and made buying my QX60 a great experience. I especially…read moreappreciated the care and attention after the purchase--they were responsive, thorough. They made sure I was completely happy with my vehicle. I highly recommend them!!

Today marks one month to the day when I ceased being a Sewell customer because of the decisions of…read morea few that tarnished the reputation of the many. I went in for a radiator fluid leak. It was diagnosed as needing a new water pump. Over $1,900 later + that new water pump and I left with a much more prolific coolant problem. I was told that a secondary issue existed after the repair and payment. As such, I was quoted ~$2,500 for radiator replacement. I'm attaching the picture I also sent to the dealership right after leaving and finding radiator fluid everywhere. Communications from the GM and Service Department Manager were on par for the excellence of Sewell. The actions were not. In the end, I had it fixed to perfection by my local mechanic for $900.

Great experience! Our sales rep Shane was absolutely amazing, and Rachel our co-sales rep in…read moretraining was fantastic. They made the buying experience, simple and enjoyable.