I'm a longtime customer with multiple new vehicle purchases with even more vehicles through the service department. The majority of the team has remained the same for many years which is comforting. And is a direct reflection of the management. Everyone is upbeat and very friendly. read more

It doesn't seem like they care about the feedback even after trying to talk to the GM from my previous experience. More recently, I went out on three separate occasions to look at a Turbo Macan and Cayenne GTS - and was never approached by anyone in sales. Sales and Service struck-out, but Parts dept is their saving grace. They were very nice to deal with and has helped me with ordering items. Even though this is the closest dealer - Park Place Porsche is well rounded and provides impeccable service. Worth the drive. As a PCA member - I WILL NOT BE BACK. read more

I will never do business with this establishment. Why advertise a preowned vehicle for sale when you can't even test drive it? The sales guy Scott gave me an assurance that he would contact me the moment it was available to test drive only to learn later that the car got sold! With such arrogance he stated that the new owner didn't need to test drive it before buying it. How pathetic. I'm happy I landed up buying mine from Sewell Plano. Now that's a reputable establishment. read more

Buying a car is such a nightmare that I last purchased a car when The Cowboys played at Texas Stadium. Well, this was not that experience whatsoever. Lucky and Chris Allen were fantastic. Although I was buying a pre owned and the cheapest car on the lot, I was treated like a VIP. These guys were beyond friendly and helpful. They both went above and beyond what I would have expected. Tony in finance was great as well. I came in with an unbeatable rate from my credit union and he beat it by a half of a point. I prefer to spend money of bikes and guitars, but I will definitely be back when any of my other family members need a vehicle. read more

Was very impressed with the whole experience! Used Adrian at Boardwalk as well, and continued with him now at Plano Porsche. Only desire, is for them to move South of the Red River! I'm loving my new 911 Turbo! read more

Everything went smooth and purchase as well as delivery was completed from start to finish in less than an hour. Excellent Experience - one of the best experiences every. Their competitor was a 1 Rating and I would give this experience a 10 if Yelp had 10's. read more

The Porsche name has most people expecting the highest level of quality and Porsche Plano delivers. I was driving my car Sunday morning 11/1/20, when a woman ran a red light, slammed into the front of my car causing it to do a complete 360, setting off my airbags, and me somehow coming out completely unscathed. During COVID-19 and limited face to face interactions, Porsche Plano helped with the conversations with the insurance companies to determine the car was totaled. Because of the world wide pandemic, the manufacturing had been halted, creating zero inventory in which to procure a replacement. The fine staff at Porsche Plano found an open build date and my new baby was ordered 11/15/20. Production started in late March, and I was updated through the process of car creation, it being shipped to Emden Port, the name of the vessel in which it was placed so I could track its journey across the Atlantic, its arrival to Port Houston, and its arrival in Plano. The anxiety/excitement leading to me picking it up 5/15/21 was reminiscent of being a 5 year old anticipating Christmas morning. Thank you Mike Marsh, Jon Griggs, Colin Kurth, and all of Porsche Plano for an awesome experience. read more

Chris Allen and Lucky helped us with several purchases at Porsche of Plano. They were extremely knowledgeable and helpful with any questions we had. It took us a while to test drive many CPOs and new models and they were patient throughout the entire process. See Chris and Lucky if you're in the market for a Porsche! read more

Hell one star is too much for them. Went there thrice to buy a car, not one person came and talked to me. Am going to park place Porsche now to order it. Will never go there not even for service. Will drive to grapevine deal with traffic and distance rather then give them a penny! They will go out of business soon... read more

I just experienced the most frustrating and annoying lack of response from this dealer. I even left messgaes for the service manager and the general manager explaining that I had an undriveable car due to an error by the dealer or the factory. No response or reaction. Im hoping to get a survey request. When management is uncaring, how can they require staff to care. read more

Wonderful automobiles, and the worst service experience--over and over and over again. I've owned BMWs, Range Rovers, and now Porsche, and never have I had such a consistently unpleasant service experience. This is not an isolated bad experience. They are quick to charge you top dollar for service. Then, the moment you point out any problems with the service performed, their party line is, "gee, we couldn't replicate it." This has happened to me on three occasions. Once with a crappy break job, once with a steering column problem, and now with a shoddy wheel alignment. I couldn't take their insulting mistreatment any longer, so I just took my car to NTB to have them realign the wheels. Problem solved. Buyer beware! P.S. Don't even bother with the Dealership Manager. He's very much part of the problem. I escalated my break problem to him. The breaks were absolutely howling (not squeaking). You could not drive with your window open. After they claimed they couldn't replicate it, I elected to drive it with the dealership manager. He drove. The breaks were howling before we even left his parking lot. He first claimed he didn't hear it. The audacity. I called him on it. He then changed his story, claiming that All Porsche breaks squeak. Such nonsense. read more

Came to the service department in desperate need of a wheel lock. I was met by Adrian who went above and beyond tried the first set of wheel locks, none fit properly. He searched everywhere and finally on the third time found fitting wheel locks. He saved the day and his service was fantastic. I will be back for sure. Also Josh in sales helped me locate a potential future purchase, he took his time explaining the different models to me and extremely professional. Overall great experience. read more

Don't buy a used car here. I bought a used Acura. They said they went through the car and it was in excellent condition..paid full asking price. 2 weeks later the rear suspension has a loud knock. Took it back and waisted half a day with no definite answer of what was wrong..paid a repair shop to look at it..the rear shocks are completely gone and need to be replaced. Contacted Porsche again. They said they couldnt/wouldn't help me in any way...so much for thier claimed great customer service. read more

BEST CAR BUYING EXPERIENCE EVER!!! All of the sales team and other staff here are friendly and welcoming. Mark Laurenzi made the process very simple and painless. He did a great job of showing all the features of the car and walking me though them, and making sure I didn't have any questions. read more

Porsche Plano - Dealership and car. - Car Dealers Near Me - Plano, Texas

The only reason they get a 1 is because I couldn't go any lower. Let me start out saying this place rips people off. Took my suv there and it set for 3 1/2 weeks. When they finally got around to it they said it would be 6500 for a programmed key. Sooooo funny and wanted me to pay 3200 for parts before working on it. Had it towed to another Porsche dealership and it was 1300. It took the other dealership 4 days to fix it and my truck is working. I'm reporting this company to as many places I can and not to mention treated me like crap. A lot of people has said the same thing about the place so please beware. read more

I waited several years to post this, maybe for no good reason, but ostensibly for fear of some retaliation while my car is still under warranty. My story is I ordered a limited run car from here in late 2015. Allocations were very limited, so it wasn't clear when (or if) my order would be scheduled. However, my sales contact assured me that he would notify me when my build was about to be finalized so I could make any last minute changes if I wanted. I was happy with that, so I gave my deposit and went patiently waiting. A few months go by, and I hear no updates of any kind. Not terribly unusual, but I figure I should call to at least check in (I had changed my mind on a couple options). When I call I'm told, "oh sorry, Raj, your car is already being built and will arrive in a few weeks". Not only that, but the final build did NOT include an option that I did not change my mind about including, so he just forgot to include it on the car. These things were not at all dealbreakers, and I still wanted the car quite badly (even though he was suggesting that I can give the car back to the dealer if I wanted... I suspect he had some customers willing to bid higher at this point), but I asked if there was anything the dealership could do to compensate me for the issue, and they said "no, but we'll keep this in mind the next time you're buying a car from us!". I took it to Porsche corporate, and they offered only a $500 gift card, which is not bad, but about enough for a couple air filters at Porsche prices. The entire point of ordering a brand new car at full price is because you want it EXACTLY the way you want it. That did not happen, and it was 100% their fault, and they offered me nothing to make things right... I still drive and love that car to this day, but there's just that liiittle bit of bitter taste in my mouth when I see a Porsche dealership because of this experience. The salesman I ordered from is no longer with the dealership, but I'm sure the folks behind the scenes pulling the strings are generally the same. In addition to that, when closing on my car, I was sold on a long term care plan that included one free brake pad and rotor replacement (among other things) for about $1K. Because I planned to take my car to the track, I specifically asked if track use disqualified me from the brake replacement, and I was told no, so it seemed like a solid deal, and I made the purchase... Then 3.5 years later when my brakes began running a bit low, they denied the replacement because the car had been tracked. Maybe I'm too trusting and should have read the fine print. Pretty shady practice regardless. Aside from the above, and the typical German luxury car price gouging (~$250 for an oil change? C'mon man), they do several things well. They treat you well enough while you're there, and they have some really cool events between new model reveal parties as well as fun police-escorted cruises through some of the more adventurous North Texas roads, where they provide breakfast, lunch and prizes. (Hopefully I still get invited after this review, hah). I do also have to be grateful that they sold me my car at MSRP when many other dealers were gouging. They also have a solid service shop with some racing expertise if you're into that sort of thing... All of these things had me waffling between two and three stars. read more

We are so happy with our Sales Rep, Mark Laurenzi. From our first visit, to the delivery of our new Macan, everything was smooth, fast, and perfect. Our vehicle was given to us in immaculate condition. Our Sales Rep is very knowledgeable about all the bells and whistles, and it just made us more comfortable knowing that he also owns the same model. The finance manager was polite, sweet and also very knowledgeable with all the extra options that are available for us. She made the process easy and fun. We took a tour thru the entire dealership and we love the energy that all staff have. It was just a perfect experience. This is our 4th Porsche, but our first from this dealership, and I can already guarantee that it will not be our last. read more

Porsche Plano - The first night at our home! - Car Dealers Near Me - Plano, Texas

I've bought two Porsches from Porsche Plano. Both were great experiences and Mark Laurenzi is the best salesman ever! Mark even helped me connect to a service rep after the service department was closed when I needed a new tire after I had a puncture that couldn't be repaired. read more

We have bought several Porsche's from David Loder. He is one of the most knowledgeable Porsche guys we know. He is a long time Porsche owner himself and has been with the dealership for over 13 years! If you need a Porsche, go see him. read more

Sadly I drove my 1981 34 miles on Saturday morning to Porsche Plano for a state inspection and oil change. My appointment was made with this understanding and yet upon arrival I am informed that it would be many hours to do an oil change and I would need a ride (?). Even though several loaner cars were just dropped off in the bay ahead of me, this was not an option presented to me. Instead I was to wait many hours because "they only have one person that knows how to change oil on an older Porsche" or forget the service needed and just get the state inspection. Really? What a waist of time. Tell the customer this when they book so they can go somewhere else to get full service. Now my time and mileage has been waisted. Thanks! read more

After visiting so many dealerships, Porsche has one of the most professional experience & customer service we encountered. They are not pushy & aggressive . They explained all the features to us like the car was ours. They spoke well, was not intimidating. Jason is the guy to look for, so friendly & pleasant to work with. read more

My fiancé and I bought a car from Porsche Plano over the phone. The salesman Owen was extremely helpful. He answered all our questions and sent us pictures and videos. He even texted/called back very quickly when he was on vacation. When we went to pick up the car, Owen showed us around, helped us install many accessories for the car, and went through every little detail with us. Great experience, highly recommended. read more

Great experience dealing with Mark Laurenzi on purchasing my first Porsche after owning several Lexus vehicles. Would deal with him again in the future. read more

*NEGATIVE STARS* Echoing previous reviews, BEWARE.. I am warning about the service department of Plano Porsche. Shame on me for looking at convenience because they are less than one mile from my office rather than driving into Dallas to Park Place Porsche. This service department is DECEPTIVE and DISHONEST. Charged me $759.26 for an oil change and two filters for my 718. Then told me that I had a litany of other "problems" that may total up to $10k. These "problems" includes 4 tires, 4 break pads and rotors, battery replacement, break flush, drive belt, and alignment, but the most absurd was that my back axle and bearings are failing due to what M.V., the service advisor, claimed that I was hit on my side. Knowing that my tires are about a year old and having never been in an accident, I left Plano Porsche and went back to my go-to Park Place Porsche. My long time Park Place service advisor called M.V. at Plano to ask about the axle and bearings failure and M.V. refused to talk. I know I was overcharged for labor on the oil change because Plano Porsche claims that it take almost 2 hours to replace a battery. No way should an oil change cost $759.26. Since Plano Porsche already performed the oil change, I was not able to pull the work from them and had to pay that price. Unless you know your Porsche, you will be taken for a ride (no pun intended) at Plano Porsche. read more

Great dealership. Andy Parker and Mike Marsh are top notch and always take great care of me. I recommend Porsche Plano to any one looking for a new or used Porsche. Their service department has been great as well. read more

No loaner vehicles or time lines for repairs probably the worst of all situations especially considering Porsche made 30 billion last year. How is this possible? This has been a nightmare experience from supposedly one of top automakers in the world. This is insane. read more

Avoiding this location due to sleaze-factor and bad experiences with online reps. Have never had a sales rep literally laugh off a concern with a vehicle when I'm contemplating dropping at least $90k on it. Skip this location. Park Place Porsche of Dallas is objectively better on every level and will be receiving my business on an upcoming 911 purchase. read more

I have purchased two cars from this dealership and had them both serviced here for the past 8 years. The purchase experiences were fine. However, the service experience has diminished greatly. If you are lucky enough to get them to honor a service appointment, they will put you in a Nissan for a loaner car. What happened to the Porsche loaners? This is a Porsche dealership isn't it? Next comes the feared and dreaded phone call from your Service Manager. Ever felt like you are being taken advantage of and raked over the coals? I am convinced their objective is to extract as much money as possible from their clients regardless if they really need the parts/service they are pushing on you. After having a concierge appointment cancelled at the last minute and then a subsequent phone call not returned to reschedule, I just decided to take my car to Park Place. The difference was night and day. Professional and courteous staff who communicate well and educate you on what's needed and what you should keep your eye on down the road. No high pressure sales tactics! I even drove off in a new Porsche loaner! Auf Weidersehen Boardwalk! read more

These guys sent me an offer in writing then pulled the offer back immediatley. They are a sleezy dealership and beware of dealing with them. Porsche dealerships are usually very professional but these guys are sleezy from the top down. read more

Ok... update. August 2018. Bought my car here 2 years ago. Nice car, good buying experience. Service is terrible!!! Service does not answer their phone. Service does not return phone calls. Service does not communicate prices. Service is TERRIBLE!!! Today I have been waiting for my car for 2 days. Took 1 and a half days to get a return call. I am finished with Porsche Plano. BUYER BEWARE!!! read more

Porsche of Plano is a class act dealership. I had a pleasant experience working with Neil Conklin in Sales and Suzanne Andries in Finance on the purchase of my most recent Porsche. Buying a high-end vehicle can be very stressful but they made it virtually painless. Neil is extremely knowledgeable which is very important. His enthusiasm about the product is obvious and contagious. In addition, Neil's personable demeanor and non-pressure sales approach allowed me to walk away feeling confident and comfortable with my choice. Suzanne shows professionalism in dealing with clients. She was flexible in accommodating my schedule and she provided me with all the various options so that I could make an informed decision. Her patience during this process was appreciated. Best part....the car!! read more

We enjoyed working with David Loder. We had made up our mind on the car but still did not know everything about the car . He walked us through all the features and always answers our text when we have questions on the car . Overall was a great experience and a great place and people . If you are looking for buying Porsche go there and ask for David Loder. read more

Vast selection? They have almost nothing. Or if they have it you can't see it because no one bothers to wait on you if you are looking to buy a car there. If that is the service before the sale imagine how bad it is after they get our money. Taking my business elsewhere. read more

Mark Laurenzi did an outstanding job thru out the whole purchasing experience of our new 2014 Porsche Cayman, but what really set him apart was the attention to detail, he prepared the car as a Mother's day gift, He called the nearest Hobby Lobby to get a customized Big red bow so I could put it on top of the car to surprise her. Then he went all the way to my house to complete the job. We were very pleased with the experience, and will definitely do business again with you. Congratulations and keep your outstanding job at Porsche of Plano. best regards, Rafael D. Gonzalez CEO-Global Asian Trading read more

Garbage... dishonest and they use deceptive trade practices. They don't honor their promises. They will lie to you about everything to sell a car. read more

I recently purchased a 2021 Porsche Cayenne from Porsche Plano. I work in the service industry and appreciate great customer service. Andy Parker and Freddie Tinkler were both instrumental in my purchase. They went above and beyond to assist me. Financial manager James Wood was very helpful. Larry and Jordan in the parts dept. ordered something for me and did a nice job letting me know when the item arrived. Receptionist/concierge - Nikki is welcoming and friendly! I had an outstanding experience. I highly recommend this dealership! read more

We recently purchased a BMW X3 from Porsche of Plano. We found the BMW on Auto Trader and quickly contacted Owen S. We asked him to provide us with additional details regarding the car. Since we are in Houston and they are in Plano, it was really critical that he provide us with honest and unbiased feedback, which I'm happy to say he did. When we made the decision to buy the car, we were confident that we were purchasing an excellent vehicle, at a reasonable price. When other folks came in and were interested in the car, he made sure we knew, so we could act quickly to get him our paperwork and seal the deal. In the end, we drove out to Plano, met with Owen, and got the car we wanted. Since it was a trade-in for a Porsche, you can image the amazing condition the car was kept in, so I would highly recommend this place, if not for a Porsche, for the beautiful trade-ins they get. Definitely worth a look! On a side note, Owen checked into getting us trade in value for our Infiniti. It was a 2006 and had 118K miles, but it was in a very good condition and fully loaded. Porsche of Plano was going to give us upward of $9,000, whereas CarMax gave us $10,000. Just a tip, to always weigh your options, since CarMax specializes in that sort of thing and Porsche specializes in giving you quality vehicles, not auction, etc. read more

Porsche Plano - Our beautiful X3. Fully loaded and in excellent condition. Purchased from Porsche of Plano as one of their trade ins. - Car Dealers Near Me - Plano, Texas

I went there for Service. Super happy!!! Great customer service and following up immediately. Every staffs are friendly. Waiting wasn't bed. read more

I recently purchased a vehicle less than 60 days ago and its been in the repair shop more than three times. I called the dealership to let them know what was the issue and the general manager proceeded to tell me it was my problem. After buying a vehicle from a reputable dealership like Porsche, you would think that customer service comes first, but as you can see from experience it doesn't. The general manager of the dealership MIKE MARSH, was very unhelpful throughout this entire situation. I would never purchase anything from this dealership again. If you have so many issues with a vehicle that was purchased in less than 60 days, apparently they had preexisting issues with the vehicle that i wasn't aware of. Porsche will try and sell you anything to make a sale, then turnaround and put you liable for repairs once it breaks down. STAY AWAY FROM THIS DEALERSHIP read more

Had a wonderful first experience with Porsche Plano, and Chris Allen went above and beyond answering any and all questions I had before purchasing a car. I feel like this is how the car buying experience is supposed to be, and enjoyable exciting experience that leaves you happy with your purchase! He texted/called me through the process. Chris Luckinbill was also awesome on a visit after I bought the car, going through the details of the car orientation and is an immense enthusiastic fountain of knowledge on all things Porsche. You can definitely tell he loves his job, which I love to see. Great job guys, you're killing it! read more