I recently bought a new Cadillac Escalade from Cole Glimore. I had ordered this vehicle in May as…read moreI was waiting on the availability of certain options that would only become availableon the 2015.5 models. Cole Gilmore provided me with updates throughout this process in regards to the order being received and production dates. Once the vehicle was received, I was notified that I could pick it up the next day and our salesman, Neil, was there to introduce us to the vehicle. We have a daughter in a wheelchair and I was concerned about parking in the snow. They opened the showroom floor and allowed me to drive my trade in onto the showroom floor then they brought our new vehicle into the showroom. This allowed Neil to give us a complete walk through on all the systems in a dry and warm environment. All in all, Neil spent about 2 hours with us to make sure that we were familiar with the vehicle. All in all, it was a very pleasurable experience and we would highly recommend Cole Gilmore for auto purchases.

Easy to make appointments, service advisor took care of us quickly, good place to wait with a nice…read morecoffee bar. Called earlier than expected to say it was done, under the estimate and took care of the problem. Glad we came here.

Jayd and his team made buying our car very effortless. I was pleased with the whole team and…read moretheir attention to detail and customer satisfaction. I highly recommend this dealership.

I had a great experience purchasing a car from Diamond Auto Sales last week. The staff was super…read morefriendly and helpful (NOT pushy like I have experienced in the past) and the office was very clean and welcoming. I have noticed they always have a great selection of good looking cars outside so I was excited to finally be in the market to take a serious look. They made sure to let me know that if they didn't have what I was looking for , then they could get it - but I was glad to find something on the lot that fit all my needs and at a very reasonable price. They also gave me a great trade in value for my old beat up car so I was very pleased. Thanks to Ryan and Jayd, my car buying experience was very relaxed, comfortable and FUN. I love my new Kia and cant wait to drive it for many years ! I definitely recommend checking out this dealership if you are in the market for a car.

I bought a 2008 Jeep Liberty from Ideal Auto Sales in October 2014. I had problems with it from the…read morestart and ended up spending $3000 on repairs over the next 18 months. I could never get it fixed right so I threw up my hands and traded it in after 18 months for $4,000 less than I paid for it. So a vehicle from Ideal Auto Sales cost me $7,000 over 18 months. Before you buy a vehicle here get it checked very carefully by an experienced mechanic!

my husband and I bought a 2019 Chevy truck from bad deals and on the way home we noticed it was…read moreslipping and by time we got home, we knew the transmission was completely shot. We took it to a dealership who said the transmission had been bad for at least a year and they the fluid to the transmission was in good would not pay for repair so we ended up paying 3500 out-of-pocket above and beyond the price of the truck. Do not go to this dealership. All showing are fake run run run.

Bought a vehicle. Needed $8k in immediate repairs. 3 months later needed an additional $3k. Got rid…read moreof that POS before I paid the $3k. Do not purchase a vehicle from this business.

I traded in my Dodge Challenger for a Jeep. They took my car and agreed to pay me 266.00 and…read moretransfer the recreational tags to the Jeep. Two months later I get the recreational tags from Cole Nissan after they have expired and I am still waiting for them to pay me what they owe me for the sale of my car. They have already sold off my Challenger but have not honored the bill that they owe me

I cannot speak for others, but personally I had a very poor experience at Cole Nissan. Not only did…read morethey offer me a ridiculous and unreasonable lease offer on a new Frontier (I was born at night, but not last night) they would not move off the purchase price one cent. I did counter their lease offer and their purchase price offer. Perhaps they viewed my counter offers as unreasonable as their original offers, but I was at least expecting a counter offer maybe somewhere in the middle. I never heard from them again. If you want to negotiate a fair deal on a vehicle this ain't the place to do it. I ended up buying from Fox Nissan in Kentwood, MI who were great to deal with.

I have learned from several mechanics how poor the quality is…read moreI lost a tire because they didn't tighten hubcaps causing the tire to separate with my family in the car Then blamed someone trying to steal the tire. Sure in my garage For the sake of your family I would strongly recommend anyone else

From the owner: Here at Cole Cadillac, we do more than provide our Battle Creek and Kalamazoo customers with the…read morelatest luxury models. With the selection of new and used Cadillac models, you're sure to find what you need for your daily commute. Aside from selling these high-end vehicles, we also help you with every aspect of the ownership process because that's what we do for our customers.

I purchased a Jeep Wagoneer from this MotorCarsOnline location on December 8, and the situation has…read morenow been ongoing for nearly three months without being fully resolved. Shortly after leaving the dealership and beginning the drive home, the vehicle started displaying electrical warning lights and sensor alerts. The vehicle was also leaking oil due to a loose oil filter that had not been properly tightened. When I contacted the dealership about the warning lights, I was told in writing that they "knew what the issue was" and that they had already spoken with their service department about it. Despite that, the vehicle still required diagnostic work at a Jeep dealership to address the problem. There were also issues regarding the spare key. I was told in writing that the key would go out in that day's mail, but that never actually happened. After several weeks of follow-up it became clear the key had not been mailed. During the process of trying to resolve the missing key issue, a staff member even asked whether I would be willing to sign an NDA before they sent payment for the replacement key, which was surprising given the situation. Another major issue has been the warranty paperwork. The warranty was supposed to reflect commercial use with unlimited mileage and a $100 deductible, since the vehicle was purchased in my company's name and is used for work. However, the warranty was processed incorrectly and has required additional time and effort to correct. I have made multiple attempts to resolve these issues directly with the dealership, including speaking with the general manager, Mark, who informed me that the matter had been placed on Simone to handle. Despite that, I still have not received direct communication from Simone to finalize the remaining warranty correction. At this point, I am simply asking for the vehicle and warranty to reflect the terms originally agreed upon at purchase and for the remaining issues to be resolved. I hope the dealership will reach out so this situation can be resolved before I need to escalate the matter further.

Buyers beware!!! We recently picked up a used Jeep Wrangler from George over at Motorcars of…read moreKalamazoo. First of all, we had to wait almost 2 weeks in order to get the vehicle because George said that it was getting detailed and inspected by their team. He told me that during the inspection their team found some issues with the brakes and steering which took several more days to get fixed. We ended up buying the vehicle and once we drove it home, that's when all of the issues began of course. Hitting a small bump caused the vehicle to pull tremendously. The ABS light turned on and the ABS started to engage while driving which is very unsafe. We live 90 minutes away and so I didn't want to drive it back to the dealership to have them look at it again for god knows how long, so I brought it into my trusted mechanic to have them take a look. They found that the vehicle had a broken tie rod in the front and another one that was extremely loose. The brakes in the rear were seized. The ABS sensors in the rear were not working and the rear axle had major damage and needed to be fully replaced. What was crazy is that all of the issues that were found were things that his team was supposedly working on for almost 2 weeks... I had my mechanic start fixing the issues and texted George to let him know about the damage that was found. He apologized and asked that I send him the bill afterwards so that they could help me out. I sent him the bill and they responded by saying that they aren't willing to do anything. Keep in mind this all happened within the first few days of owning the vehicle. So over $3,000 later, our vehicle is not road worthy. I would strongly encourage you to take your business elsewhere. These guys are shady and dishonest. George, you should be ashamed of yourself!

Expensive for project needed estimate on twice the cost of a nice owner near me…read more He came out of garage and I felt he quoted me $400 because of my nice newer mini van and my age etc.?

Best detailing in Kalamazoo/portage area. My car always arrives a disaster (frequently from a long…read moreroad trip) and when I pick it up it looks brand new. Tony is professional, prices are reasonable and fair, and service is excellent!

Easy transaction when we were looking for a third vehicle. Chris H was a great salesman to work…read morewith and we were able to make a deal that was fair. Highly recommended

I wouldn't go back to Metro Toyota because I bought a 2025 Camry and whoever had it before didn't…read moretake care of it at all. In the sun you can see so many scratches on the paint, it really looks more like it's 3 or 4 years old instead of 1. The 2022 Toyota Avalon that I traded in was in better shape than this one. It was not detailed very good either. It has dirt in the trunk that was never cleaned. The wireless phone charger is all scratched up. Nobody showed me how to set anything up on my car, I don't even know how to work most of the stuff on it. I usually buy my cars from Sunshine Toyota in Battle Creek, Michigan. I've never left there this disappointed. They always showed me how everything works on my car. I really wish that I would've just kept my 2022 Avalon or at least bought a brand new car but I was told that there were no new ones available. My husband wanted me to order a new one but I was told that you couldn't do that. Well I guess that I'm just stuck now but I won't come back for another car.:(