Food pretty good got the Italian beef combo. The beef is good but the sausage was so try. Took awhile to wait. Bathroom dirty no paper towels both machine. read more

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I should have read reviews before trusting tradition. I ordered via UberEats and watched as the delivery driver waited 11 minutes to get my food. He arrived swiftly, but the FOOD was already COLD and the shakes MELTED. If a business cannot handle a lunch rush or just manage internal logistics effectively, they need to either restaff or reconsider being in operation. Adding to it, my combo was supposed to be dipped, but AGAIN it was merely sprinkled. I really hope the Portillo's in the city aren't as bad as the one in Gurnee has consistently been. read more

Stopped in after a movie for some dinner. The wait time wasn't too bad for me. I ordered a chili cheese dog meal with cheese fries, a root beer and a to go order of a beef with two pieces of chocolate cake. My order was complete relatively quickly. Didn't much care for the cheese sauce open and all over items and inside of the bag. All napkins I grabbed was used to clean my hands and the other items wrappers in the bag. But my mom and sisters order was a whole other story. They ordered before me. They ordered two chicago sytle hot dog meals with onion rings and my sister stood there waiting for a good 15 minutes. Until my mom went up there. Like this order was easy enough, what happen. At one point my sister was the last person standing there. No one asked if she needed help or got her order. We all get busy, but ... Ultimately the food was delicious. The ambiance was nice. The facility was clean. Wish I could find the name of the young man who was the cashier for my order who also was cleaning up by the condiments and caring for the trash. He needs to be promoted to a lead! read more

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Went through drive-through and ordered a large cake shake. Paid $7. Try to sip it through the straw and it would not come through. I opened it up to see why and it looks like they put a medium cake shake in a large cup. There was at least 2 inches of empty space and they barely blended it so most of the cake was still hole in the bottom of the cup. Do better Portillo's. read more

Portillo's Gurnee - Quarter empty cake shake, barely blended. - Salad Near Me - Gurnee, Illinois

If you're not from around here, you'll want to try this place!! I dragged my family to Portillo's in Gurnee, IL on a mission to see what all the Chicago hot dog fuss was about.... major shoutout to my dear friend, Yelper Thomas G, for the insider tip! I'm not usually a hot dog devotee (team burger, usually), but Portillo's changed my mind. That juicy beef frank in a warm, poppy seed bun, topped w grilled onions, mustard, spicy chilies, and a dill spear.... pure, edible poetry!!! Bonus points for offering plant-based franks, so even vegetarians can join the Chicago hot dog enlightenment!!! We didn't stop there: Italian beef sandwich, double burgers, spicy chicken, chicken tenders, cheese-drenched fries, and strawberry shortcake all hit the table... and our hearts. Everything was fresh, flavorful, and unapologetically delish!!!! The vibe was great!! Retro 40's tunes, cozy diner charm, and a manager who went out of his way to thank my twins for their service to the country (he recognized the division shirts)... talk about Midwestern hospitality!! If you find yourself in Gurnee (and let's be real, you're probably here for boot camp graduation or road-tripping), make a pit stop at Portillo's. You'll leave full, happy, and possibly reconsidering your stance on hot dogs forever. Trust!! read more

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Iconic Chicagoland Restaurant. Serving up Chicago staples - Italian Beef, Polish Sausages, Chicago Style Hot Dogs. Classic Chicago style food, done well. Can't miss the Chicago style hot dog and onion rings. The rings were crisp and hot - as they should be. While I went through the drive thru on my latest trip, you've got to check out the interior of you've never been. Pop culture icons, old timey vehicles and memorabilia. Service is always great - a little gruff but what you come to expect at these places. Typically not done to be rude, but they're moving so fast, there is no time for sweet talk. read more

Portillo's Gurnee - Chicago Style Hot Dog & Onion Rings - Salad Near Me - Gurnee, Illinois

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I've been to Portillo's in other locations a few years ago, loved their burgers, and anything I had which was made fresh. The Gurnee location was far from a good eating experience. I had the grilled chicken sandwich and the toppings on it were not fresh up to Portillos standards. The side order of french fries were not hot like in the past but luke warm, almost cold and were cold by the time I finished. Well, the diet Coke from the fountain was OK but give me a break. I'll have to think twice before going to Portillos again. read more

We waited almost a year because of the bad experience we had last time! Of course the food is absolutely delicious, and that's why we keep trying again! Tonight it appears that we actually got someone else's special order. The chicken chopped salad didn't have any macaroni or cheese on it, and it had a double portion of the chicken. We had ordered the regular chopped chicken salad and we had ordered several extra dressings. This one also came without any dressing! The online wait said one hour, but my husband drove directly there instead, and the wait was less than 10 minutes. Sometimes we go all the way down to Vernon Hills (even though we live right here in Gurnee Grayslake) just so that we can be sure the order will be right. So disappointed again! Well, there's always next year! read more

I have been an avid fan of Portillos for over 30 years. It is a great Chicagoland institution....for hotdogs, beef, burgers, shakes, fries, and amazing cake. All good. Yes...some will find something to whine about once they went public...and while I have not noticed a big change in the quality of most of their offerings - I am sad to relate that their CHOPPED SALAD I got last night was awful. For about $14 or so...you get some light green/white lettuce, a few pieces of bacon, and bits of bacon, chicken, pasta, and bleu cheese. While their warm bread and dressing are still amazing - I will never get a salad there again. Sure, Portillos is a hotdog/beef/beer, etc. place....so salads are not the main deal...but they used to be very, very good. Now - far below "dull". Just very disappointed. read more

Ordered burgers last night from this Portillo's, wife and I both agreed the food tasted weird, this morning both of us threw up the food & most of it was raw meat. Do not order after 9pm apparently since they won't fully cook your food. read more

This location now has ordering kiosks which makes the line run a bit faster! Food: pretty good in taste, but the locations in Chicago taste a bit better. At this particular location, I've only ever ordered an Italian beef sandwich with fries and a side of cheese to dip my fries in. My husband has tried their burgers and says they're okay. Service: Okay. Every time we visit this location, it has been very busy with a constant rush of customers. As of this review (Sept 2024), the restaurant now has ordering kiosks at the entrance of the restaurant which seems to shorten the line when dining in. Ambiance: lots of neon light signs as decor. Often loud due to being busy. Drive thru, dine-in, carry out, and outdoor seating available. Cleanliness: this particular location could use much better order in terms of cleanliness. The women's bathroom never seems to be pleasant in the slightest, the garbages are always full (both indoor and outdoor), and the floors are sometimes sticky. Stay open pretty late- 10:30pm or 11:00pm on weekends. Location: 6102 W Grand Ave, Gurnee, IL 60031; in the parking lot area of the Gurnee Mills Mall. Ample free parking. read more

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Horrible! Been here multiple times.the pop machine is literally leaking all over the floor, the employees are socializing with their friends, the condiments area is a mess no napkins and crap everywhere . Yuck read more

This is the worst Portillo's I've ever been to. consistently something wrong. Between finding foreign debris in my food and having it smell, weird I think I'm done with them. Today I got a beef combo sandwich. It smelled like old grease. Tried taking it apart to see where the smell was coming from. It seems to be the beef or the bread or both. either way it gets thrown out and that's a waste of money and time. Every time I order a substitute salad dressing, it never gets put in the bag. read more

Portillo's Gurnee - Combo - Salad Near Me - Gurnee, Illinois

We visited this location on 7 June 2025 while visiting from San Diego attending our youngest Grandson's Navy Boot Camp Graduation. All of our food (Chicago Hot Dogs, Sausage Bowl, Spicy Sausage Dog, & Milk Shakes) were EXTREMELY DELICIOUS & FAVORABLE. The restaurants atmosphere is OUTSTANDING. Service is quite efficient. read more

5 times a year... our group of 20+ employees normally stop at Portillo's driving north to Wisconsin, or back south to Indiana. Used to look forward to our stops at Portillo's in Merrilville or Gurnee. I grew up in Chicago. Used to think Portillo's had excellent Italian beef, great hamburgers and Chicago style hotdogs. Our last visit, and I do mean last visit was super disappointing. Don't know if it is a unique issue to the Gurnee Mills Portillo's... or if this is the "new" Portillo's. Regardless, it was so bad, no one is going back to any Portillo's location. One bad visit... for every single person... regardless of what they ordered...no one is going back to Portillo's for a long while. Uncharacteristically lousy food, miniscule portions, and inflated pricing. No wonder there aren't any lines anymore, and food arrives unusually fast (also no more rhymes when they call your number). read more

So glad I try this location today. I visit the mall at Gurnee and definitely decided to try Portillos here at Gurnee with my family. We order big order of burgers and fries and hotdogs. Service was really kind to us. Food fresh and tasty. I loved how they pack our food to keep it warm and for the burgers not to get saggy. I totally recommend this place to all and even the ambiance is super comfortable and nice. The lady's that help me were very nice and very kind helping me with my food. read more

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Check your order before you leave! Not the 1st time they screwed up! Others to check on to go orders are Red Lobster and Texas Roadhouse. Ordered double cheeseburger and got singles, but paid for doubles. read more

I rarely leave reviews, but this visit to Portillo's was beyond frustrating. It took 25 minutes to get five hot dogs...seriously. No fries, no burgers, just hot dogs. When I asked the manager why it takes so long...instead of apologizing or owning the delay, she started rattling off excuses like it was acceptable. Sorry, but there's no justifying that kind of wait time for a fast food restaurant known for hot dogs. If you're going to make customers wait that long, at least offer an apology and not an attitude. I've always loved Portillo's, but this visit was a huge disappointment. Get it together. read more

Awesome spot! I have been meaning to try Portillo's for years now. We came here on a Saturday and it was packed with a long line at the drive thru. My mom and I ordered a regular hot dog and my boyfriend ordered the polish hot dog. The regular hot dog comes on a sesame seed bun and topped with onions, tomato, Italian hot peppers, a pickle and seasonings like celery salt. It is excellent! Best hot dog I have ever had -- I understand now what the whole raving of this place was about. My boyfriend also enjoyed his polish dog -- it was a bit spicier and topped with grilled onions. Service was quick despite how busy they were. This is a fast casual spot -- we have them in Arizona too but I'm happy my first experience was in Chicago! read more

Portillo's Gurnee - Salad Near Me - Gurnee, Illinois

Fairly large establishment with plenty of seating and an outdoor patio. We order at the counter and our food arrive pretty quickly. Consistent with quality and flavor regarding other Portillo's locations. read more

Food was burnt in some areas pics don't do it justice! Food had a horrible fuel or gas burnt after taste. The burner was cranked up! read more

They've gone from good to downright awful. Something is always wrong with the order and when we go back to have the order corrected we are met with attitude. It's sad that it's come to this as I've always found Portillo's to be decent. I won't be coming back. They've pushed a loyal customer over to Buona Beef. read more

A staple every time we come to Chicago. Amazing everything!! This time I'm having the chicken sandwich. Quick service. Funny rhymes when they call your number. read more

Portillo's Gurnee - Don't be discouraged- it moves fast!! - Salad Near Me - Gurnee, Illinois

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Service is always with a smile. When you go to any Portillo's, you know it is going to be busy and there will be a wait. Tell-tale sign the food is good!! They have messed up our order a few times, but they are always fast to fix it and very apologetic. It can happen anywhere. I give them so much credit for working as fast as they do though. The food is fresh, good and not overpriced in today's economy. This location is always clean too. I see them making sure the stations are clean, trash is not overflowing, and tables are cleaned once vacated. read more

What a disappointment! So expensive, so very little value. Remember the chopped salads that Portillo's used to make? large portions, sliced chicken breast, lots of pasta and the very very best was the huge chunk of delicious fresh bread. Well, that is no longer the case. I asked for extra pasta. I was informed when I picked up the order that they were out of pasta. I ordered my salad with no cheese, no onions. They got that right but it meant my salad was very scant. No pasta made it a snack, not a meal. for over $12! The bread was a tiny block of hard, very very stale bread-completely inedible. So, dinner consisted of a tiny bowl of chopped up iceberg lettuce with a tiny bit of tomato. There is no value to a chopped up scant salad. read more

Portillo's Gurnee - Salad Near Me - Gurnee, Illinois

Cute restaurant. Easy to access to order, sit, pick up. Broiled chicken sandwich was great! Good flavor, moist, yummy! Maxwell sausage would have been good but they burned the crap out of it. like eating charcoal. horrible!! chili was good. sadly I would probably not return. I can burn my food less and save money. read more

Portillo's Gurnee - Sausage burned to crap! - Salad Near Me - Gurnee, Illinois

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In Great Lakes area for my sons boot camp graduation so of course had to stop at Portillos. This location is close to RTC and there was no line when we walked in. I ordered a hot dog and cake shake and my husband got the beef sandwich. First, the cake shake was just too sweet for me; I could only drink a couple sips. The hot dog was ok but I wasn't a fan of the fake, bright green looking relish and the bun was kinda soggy. My husband enjoyed his sandwich but wished it was a little more juicy, it tasted dry. So come here for the experience and so you can say you went to Portillos. Last time I was in Chicago I bought a hotdog from a street vendor and that was amazing. Portillos just didn't live up to the hype in my opinion. read more

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Kinda expect the bare minimum when paying a premium for delivery these days! No longer giving my hard earned $$ to a restaurant that cannot include: -The the order if fries I paid for -A complimentary plastic straw for my drink -The "juice on the side" as I requested for the beef sandwich Good luck, Portillo's when the beef place down the street opens up in about a month! See ya! read more

Atmosphere is unique, food is great, service is friendly and they will usually crack a joke or two.

Definitely not the same level of quality that we were used to before the sale. Beef was overcooked. Much less beef on the bun than the old days. I actually had two inches on each end of the bun that had no meat on it! So sad to see this once amazing restaurant become so average. read more

Arrived on a Thursday about 5:00. Busy but not crazy. Met up with some extended family. Easy ordering, only large onion rings and a beer for me. Onions rings were spot on. Crispy and plentiful and it's always nice to get a cold beer. It's a fun vibe and very casual and family friendly. Enjoy! read more

don't eat here. I asked politely to see their health inspection score and they refused. That tells me everything I need to know.

We came at lunchtime and faced with a long ordering line. Much to our delight, the line move quickly and efficiently. Our order was perfect and came up within five minutes. Pretty impressive on a weekday! I got a delicious chili cheese dog that was everything one could hope for. The snap when biting into the hotdog never gets old. There was just enough cheese and chili to make it tasty and not a gloppy mess. My companion got the Italian beef/Italian sausage combo. Holy moly! It was big enough for two! The luscious, tender, juicy, seasoned Italian beef was nestled next to an impressive piece of perfectly spiced Italian sausage. The French bread was crunchy and held up well to all three juicy goodness. We got extra gravy on the side and both sweet and hot Gardinera. Yum to the nth degree!!! Apparently, their chocolate cake is really something but, alas, we had no room. We were not planning on stopping but glad we did. Some of the reviews are a bit misleading. I can't think of a better test than a summer weekday lunchtime. Portillo's passed with flying colours! There are plenty of places to eat around here but we would come back here every time. read more

Time and new ownership has not been kind to the Portillo's brand - inconsistent and careless service, error upon error, terrible and I mean some of the worst rebound attempts by management I've ever seen. We order for six people yesterday - $90 worth of food. 40 minutes to get our food. We watched, waited, and marveled at how lame execution was. Place your order, they call for rings to be dropped, 35 min later our food and shake which have been mostly bagged for 20 min, to include that shake. In the end - no rings, and we were told we were waiting on our single tamale. Yes that's right, food sat in the bag on the counter for 20 minutes while they "made" onion rings and 1 tamale. Clean house and start over - horrible management with zero direction. Too many "coaches" on the field and no one leading, so there is no perspective to be had. I asked the manager exactly what's taking so long making hotdogs and onion rings... I got a "we're busy". You're Portillo's- you are always busy...next excuse? Anyone watching could fix a a dozen process fumbles. Sad to see such a landmark go down this way. read more

Portillo's Gurnee - I don't think you are doing right ? Her chin - protected from COVID! - Salad Near Me - Gurnee, Illinois

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Catered Portillos for my birthday party over the past weekend. They made it extremely easy to place an order online in advance and arrived when I requested them too, even showing up a little early which was great. The lady that delivered it also set it up and was extremely friendly and the set up was really quick. She took all the boxes and made this a really smooth experience. The food was perfect, the order was accurate and nothing was missing. Will cater from here again! read more

Portillo's Gurnee - Small Italian Beef with chopped Salad package, CHOCOLATE CAKE - Salad Near Me - Gurnee, Illinois

We went to portillos thinking it was gonna be fast, but we ended up waiting 25-30 minutes and it finally came out and we ordered 6 hotdogs and the manager made up an excuse and it was sitting behind the counter for half of the time! I DO NOT RECOMMEND GOING TO THIS PORTILLOS!!! read more

The cones of no return.. There's no "whoops I change my mind" after you enter the cones in the drive through line. The only way out is running over the cones which some drivers are doing because the wait is ridiculously long... You burn more gas in this drive through than chik-filet on a busy day. When you think you could drive off.. they trap you in with a "merge" barrier. So either ruin your car's front end or suffer in the ridiculously long wait of a line. Spent 10 minutes in this line only to need to leave do to an emergency. read more

Portillo's Gurnee - The merge of doom.. - Salad Near Me - Gurnee, Illinois

first of all, we ordered the chicken sandwiches and it was kinda like culver's dupe.. the fries lowk super salty... BUT THE DAMN ECLAIR CAKE!!!!! when we first inserted our forks we were taken aback by the multitude of layers that added such richness to the act of picking up a cake slice. it was a magical new experience that we'll never forget. yalll.. get the damn cake. walking out of portillo's we can for sure say that the American dream runs thru our bloodstream, strong and bold! also before we are done... they still rhyme your order number read more

The food was amazing!! Cake was delicious! Highly recommend the polish sausage! The atmosphere was fast paced with plenty of seating! read more

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This is our local Portillo's and the food is always tasty, fresh and comes out quickly. The inside is your typical Portillo's and sometimes the line gets long and wraps around and blocks the area. It's a small space for a busy location but they do their best. Sometimes the trash overflows due to the business and most likely low staff, like most establishments. None of the issues stop us from eating here. read more

Portillo's Gurnee - Main entrance - Salad Near Me - Gurnee, Illinois