I've door dashed the Italian beef sandwich and it was AMAZING! Today I had time to go to the store and had the Italian sausage and fries and THOSE were phenomenal. The restaurant was spotless. The bathroom was clean with a refreshing fragrance. The pickup window was manned by Jay and he was full of energy and had an awesome sense of humor. read more

Portillo's Richmond - Burgers Near Me - Richmond, Texas

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So I have heard a lot of different reviews about this restaurant so I wanted to try it myself. We went around 11:30 and there was practically two other people in the restaurant. You walk up to the front and you order which is really easy inconvenient. The staff was nice but not over friendly at all. And when you asked for something extra, they made you feel like you were bothering them. To me that is not good customer service My friend got the double meat Rodeo burger and I got the regular cheeseburger. We both got the combo which came with french fries and a drink. Our order took about 12 minutes to be completed and they called our number and we picked it up. We did have to ask for a fork and napkins as they were not out or available for us. At first look, everything looked really good so I was really excited to try this. Unfortunately, the burgers were super greasy. I personally do not enjoy eating a burger and grease running down my arms. That is just my personal opinion, but the burgers were really greasy. The french fries tasted stale and not very fresh. They were edible, but I would've liked to have had fresher french fries that were really fresh. The drink drinks were actually very good and very fresh and perfect on the combination of syrup and carbonation. I think I would possibly try this establishment again and try their hotdog, but as for the burger, they were way too greasy and weren't anything real special. read more

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First and foremost I love Chicago cuisine. Portillos has been on my Yelp radar ever since they opened shop in the Houston metro area. The location is a bit further in from 59S off of the Grand Parkway. Parking is a breeze. I knew there were a few menu items that were a must try for me. I could easily overeat and have both items but I chose to eat one there and utilize the drive thru for my second item. I went ahead and went with the Italian Beef Sandwich with sweet peppers and large fries with cheese sauce. The bread on the sandwich was nice and fresh and the beef perfectly sliced was tender with the addition of the house gravy. Everything was delicious! It is a walk up counter and they do verify your order before you pay. I scanned my portillos rewards code for some points but also took advantage of the free entree that was attached to my membership. The interior is spacious and the theme is automotive Americana. To complete my experience I ordered a Chicago Hot dog through the drive thru and they take your order in person with a tablet and everything flowed smoothly at pick up. Will definitely be back in the future to try a burger, chili cheese dog and chicken sandwich. read more

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I've been to the original Portillo's in Chicago, so when I heard one was opening in Houston, I was pumped as I always am sure to make a trip when in the Windy City. As a big fan of hot dogs, I had high hopes that it would live up to the Chicago experience. Unfortunately, after a few visits, I have to say--it just doesn't quite measure up. I've tried several items on the menu to give it a fair shot, including the cheeseburger, the Chicago-style hot dog, and the chili cheese dog. The cheeseburger, while char-grilled, was nothing memorable. It lacked the flavor or quality that would make me order it again. The Chicago-style hot dog is a classic and definitely the go-to for many. Personally, I'm not a fan of all the traditional toppings, but I respect the authenticity. Still at this location, the sausage itself has an odd texture that throws me off a bit. I do appreciate that it's a different kind of hot dog than your standard variety. The chili cheese dog was the most disappointing. The hot dog was cold, so I had to take it home and reheat it. On top of that, it had way too many beans in the chili for my taste, which was unappealing. On the plus side, the decor is fun and captures that classic Portillo's charm--it feels like a lively, family-friendly environment. It's usually packed, which shows that people are excited about it. The staff has always been respectful and helpful during my visits, which I appreciate. Overall, while I wanted to love this Houston location as much as the original, it just hasn't hit the mark for me yet. read more

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I am so excited Houston area finally is getting a Portillo's presence. I was in the area so came by for lunch. I was shocked there wasn't a line in the drive thru so I went inside to order and dine in. There wasn't a wait inside either. I ordered the large beef dipped with extra gravy, onion rings and a maxwell st polish. Everything was AMAZING. They didn't dip the beef as much as I'd like but I anticipated that so I had extra gravy on the side anyway. My only complaint was the tables weren't well maintained. I had to wipe down the table where I dined before I sat. read more

Portillo's Richmond - Burgers Near Me - Richmond, Texas

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Everything was good ! Taste like Chicago's .. I also like the service it was great and I appreciate good service ! Ambiance is as you would think of fast food . Cake was 7/10z they don't have full Chicago menu but I'll be back read more

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Richmond, TX / CHICAGO QSR / 11-29-24 / LUNCH +The hot dogs are delicious! Get a Chicago-Style hot dog ($3.79). +The Italian Beef sandwich is a must-order. +Customer service was friendly and fairly quick. +The restaurant space is large and open. Plenty of parking, as well as drive-thru lanes. -No loyalty rewards program. read more

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I really like those Italian beef sandwiches!! They are freakin 10/10! Service great, uber eats great too, always have had order correct. Why no 5/5 ...Well the fries have not been very good most of the time and I am not sure what the hell was in the hot dog my grandson had! I will keep ordering those Italian beefs though forever! Yummy! read more

Food - #2 Combo Meal - chili dogs, no onions. It's a fixed menu and price, I asked for a L fry instead of a small but they don't substitute, instead I was charged for a L fry on top of the meal. #1 Combo Meal - Italian Beef (dry) gravy on the side. Side of cheese dip. The fries were okay, nothing special. Service - overwhelmed and not very detail when ordering at the registers. Not much help with explaining the menus or answering questions. Store - was really cool, nicely decorated and for how busy it was, the cleanliness was well maintained. My favorite part of this experience was listening to the rhymes while peoples number were being called out when their food was ready. Despite of how busy it was, our food order was not missing anything or messed up in any way. Having gone to Portillos while away for work in Chicago had me hyped for this but it was simply not the same. Not worth the drive for us so if they open one closer to home, I may check out something different to eat next time. I can bathe in their cheese sauce though. I know Houston has better hotdog spots than this if you're coming here for one or two. (no jumbo size hot dogs at this location, I was told by a manager) The Italian beef was okay but their au jus (gravy) was great. read more

Portillo's Richmond - Burgers Near Me - Richmond, Texas

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This one was way better than the newer Katy location. Fries were crispy to perfection and everything was simply delicious. read more

Portillo's Richmond - Sausage on French bread - Burgers Near Me - Richmond, Texas

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Four stars for benefit of the doubt since it's still soft opening but i was not impressed. The highlight of the meal was the chocolate cake shake! Thick and creamy and delicious! The Chicago dog was OK. The dog was flavorful but something was lacking. The Italian beef was super dry. Bread tasted undercooked and the beef was unseasoned and was lacking. Maybe it'll be better once they establish itself a bit more. Will try again later read more

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Omg when this place popped up in Richmond Texas, couldn't believe a bit of Chicago made its way to the south! Always a fan of anything Chicago- went on a Saturday night.. packed!! Service was fast and easy. Hardest to find a table but was do able. Italian beef sandwich is my fave and a small chocolate cake shake of course. This time I also tried the cheeseburger which was a bit too greasy, but nonetheless paired with their amazing soda became a great Saturday night meal. Good for a family outing, quick bite or just try Portillos from CHICAGO! read more

Portillo's Richmond - Italian beef sandwich with sweet and hot peppers - Burgers Near Me - Richmond, Texas

"Growing pains " . That would probably be the best way to describe this Portillos location. Fell a bit short of what I remembered eating in Chicago. We went on a Friday evening around 6-630. It was already busy with a short line. Maybe we waited 10 minutes. Line moved quickly. Overall hit the spot. We ordered the usual Italian beef (with sauce not fully dunked) , double cheese burger , and French fries. The Italian meat felt a bit under seasoned or at least bland. The Italian beef meat portion and bread ratio was spot on. The French fries were salted but not over cookers. The burger was a bit of a mess (with everything on it). Someone just put a bit much of ketchup and mayo. The best way I could describe it was a fancier Burger King char grilled burger. It didn't have a unique taste or something that would make me go back for. The resturant is crazy busy as you can imagine. Brand new nation chain brand. So of course people are going to flock to it. Be patient . Parking not as good as you would think. There is a drive through. Expect to wait. Staff was polite and looked adequate to handle the volume. My best way to describe Portillos is that ,"I would not go out of my way for it unless I was absolutely craving it". It was okay but not good / great. Maybe I'd go back in a few months once the crowds die down. -R read more

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This past weekend I was interested in trying a new addition to the city from Chicago: Portillo's. I was educated from a coworker to call it "Por-til-low's" instead of "Por-ti-yo's" but I can't help it, I'm from Texas lol It was a very jam packed day and parking was difficult to find on a Saturday night. Both parking and the drive thrus were going. Intial step in to the restaurant was very busy. But was still moving at an ok pace. Very spacious seating area with lots of tables. I ended up wanting to try their most popular items from suggestions. I went with the 2 Chicago hot dog combo, big Chicago beef sandwich extra gravy, regular cheese sauce and a large chocolate cake milkshake. The Chicago hotdogs were great and traditional to its components and definitely no ketchup EVER! The chocolate cake milkshake is very chocolatey and thick. If you are not a chocolate cake fan, this can be pretty rich in flavor. The highlight for me is the Chicago beef sandwich. The roast beef is just the right consistency, the sandwich roll, and the hot gravy dripping is amazing. Overall I enjoyed the visit to Portillo's. There are great points for the quality and service all around. There were supervisors walking by and assisting. But there is the obvious concerns of the location opening recently. It would be unfair to start critiquing like they were a year in or regardless of the preparedness for opening. I would give them some time to get more established and get a flow for things. But I think they are in the right direction. read more

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Sigh... Before I get into my review, let's have a quick moment of silence for my level of disappointment over an experience I was so excited for... Now, here we go... I had been stalking this grand opening for MONTHS. This was my favorite fast food chain growing up in the Chicagoland area, and when I heard they were coming to the Houston area, I screamed. I finally went a week ago. I chose the drive-thru because it was raining cats and dogs, and I didn't want to get drenched. All the signage and outside decor are reminiscent of what I remember in Chicago: the traditional Portillo's illuminated marquee sign, giving off that classic '80s vibe. The nostalgia was definitely there, folks. The drive-thru line was long but moved fast. Similar to Chick-fil-A, they have staff standing outside taking orders to speed things up, and it's indeed effective. Here's my first problem: THEY DO NOT HAVE COMBO ITALIAN BEEF!!! For those who don't know, it's an Italian beef sandwich with a charred, smoky Italian sausage link underneath the beef. It's an absolute staple in Chicago and was the first thing I planned to order. Huge bummer. My second problem: The regular Italian beef, which I ended up ordering, tasted more like a copycat version you'd attempt at home. The ingredients were there, I could tell, but they need someone from one of the Chicago locations to come train the staff on how it's done. The meat was flavorless, and the gravy tasted slightly off. Not sure what happened there. I only ate a couple of bites and threw the rest out. My third problem: The French fries were undercooked. They weren't crispy and looked lighter in color than I'm used to (I promise I'm not racist, lol). They were soft and could've used more salt. I also tried the Chicago dog. A Chicago dog consists of a Vienna-style hot dog, diced onions, relish, mustard, tomatoes, sport peppers, celery salt, and a dill pickle spear on a poppy seed hot dog bun. It's also known as "dragging the dog through the garden." This was the most tolerable item I ate. Not quite like home, but still good. Now, as with all grand openings, there are what? Say it with me--G R O W I N G P A I N S!!! This Portillo's location definitely has those. I think they'll get it together, and I'll probably give them another shot in a few months. Check this place out for yourself. Maybe your opinion will be different than mine. read more

Portillo's Richmond - Front of the building - Burgers Near Me - Richmond, Texas

First, sorry for the partially eaten food in the pictures. We started eating and I remembered I wanted to do a review. lol The restaurant is a decent size with outside seating, too. The one bad thing about sitting outside is smoking is allowed. There was a man smoking outside and it was stinky. We got a kids burger & fries, dipped roast beef with sweet peppers, double rodeo burger & fries, onion rings, 2 orders of dipping cheese. Nephew got a plain kids burger and fries which were a hit. Burger has a nice chargrilled taste. He commented the fries are like at Canes. He likes them. Husband got the Rodeo burger. It has red onion, onion rings and bbq sauce. He loved it. Will definitely get it again. He also liked the fries. I got the dipped sandwich with onion rings. Here's the thing. My husband accidentally ordered dipped instead of extra gravy. There's a big difference. The bread is dipped and sopping wet in the dipped sandwich. It was like tres leches wet. It was inedible. It was just wet bread. I did not eat it. (Not their fault. It says bread is dipped, just ordered the wrong type of sandwich and didn't enjoy what it was.) The beef was good. Next time I'll get the extra gravy-Portillo's way. That has gravy on top of the beef inside the sandwich. There were only 2 small peppers on the sandwich. It was an extra cost, too, so that was annoying. The onion rings were crispy and were well received by all. We each got a side cup of cheese but definitely could've gotten just one. It was a decent amount. I wasn't a fan of the fries...I like mine crispier...personal preference. Others liked them. The restaurant accidentally cleared our order after we paid for it so when we went to the window to pick it up when our friends order was ready they noticed it was cleared. Thank goodness we kept our receipt. We had to wait to have it prepared. They did comp an item so that was nice. They were apologetic and felt bad. The restaurant was packed along with the drive thru so we weren't mad at them. They took care of it appropriately. We will go back. Looking forward to trying other things. P.S. trying to view the menu on their app is extremely frustrating. read more

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First, I'm amazed at the enormous size of a restaurant that featured hot dogs. All questions about the place were soon answered once I entered and saw the crowd and the menu board. You order your food at the counter before proceeding to a designated area waiting for your number to be called. The decor seems to be mix of retro signage and shelves offer a variety of products. The staff was friendly and the wait was less than five minutes for a hot dog, beef sandwich and broiled chicken sandwich. Of the three, the beef sandwich was by far my favorite. The hot dogs were small and loaded with several toppings that may be overwhelming for some. The chicken sandwich was well seasoned and moist but will not especially impress you. The beef sandwich was great with the extra gravy and option of spicy peppers. This will be frequent drive-through spot for me. The prices are very reasonable and the food is very good. read more

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Food: I tried the Italian beef sandwich, and it was a bit dry. As a first-timer at Portillo's, I wasn't aware of the different ways to order it, and unfortunately, the cashier didn't mention anything. I ended up asking for gravy later, which made a huge difference! I had higher expectations, but it wasn't bad overall. 7/10 The regular hot dog was good, but nothing extraordinary. I enjoyed it, though it was a bit small and not very filling. I'd go for the jumbo next time. 8/10 The fries were solid, no complaints here! 8/10 Service: My experience wasn't great, but I think it might have been because the location is new. The cashier seemed uninterested and wasn't very helpful. I'll probably give it another shot after they've been open for a while. 6.5/10 read more

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It was just okay, the reviews I've been seeing all over social media made me want to try here soon as i stepped off of the plane from California because we don't have these anywhere there! The onion rings were good, & of course had to get the fries with their cheese Sauce but idk nothing had any flavor to me and the cheese was nothing special. I ordered through DoorDash so maybe that's why? Idk. read more

i had looked online and noticed that Portillo's from Chicago had opened many locations in Houston so when i was in the Richmond i decided to stop by. it was my first time experiencing the restaurant so didn't know what to expect. it's more fast food than i expected as you order from a screen and then sit until your order is called. your order is packed to go and you can either take it to go or sit at the restaurant. the restaurant was huge with lots of seating but there was no staff cleaning tables or keeping up with the dining area. we ordered the cheeseburger, the kids chicken tenders, and the chopped salad. the kids tenders and the honey mustard sauce that came with it were good; the french fries were also good. the burger was decent with a good size and flavor but nothing spectacular. the chopped salad was a good portion size and had decent flavor. overall it was a good experience. would i go out of my way and is it something unique from chicago like deep dish pizza, no; but its decent food if you are in the area read more

Portillo's Richmond - restaurant - Burgers Near Me - Richmond, Texas

I've been to a location in the Dallas area and somehow I was less impressed at this Houston area location. Now the place is nicely setup, similar to the one I've been to before. Their customer service is also excellent. There was a setback in the food however, as I had ordered a salad and it wasn't fresh at all. Thankfully, they allowed me to return it and replace it with something else (again, excellent customer service). I ended up with two hot dogs, Chicago style and a chili cheese. For me, the Chicago wasn't that appetizing and the chili cheese was a bit too messy. If I go back, I would get a chicken sandwich instead. read more

Portillo's Richmond - Chicago Style Dog and Fries - Burgers Near Me - Richmond, Texas

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This was not our first trip to Portillo's. We dined at the Katy location and truly enjoyed it. First of all there were seven employees in the almost empty restaurant. There was nobody at the register however. There are two kiosks but I refuse to use them. This is just anyway to avoid hiring. I had a number three which is two Chicago's with fries and a drink. My wife ordered a fried CHICKEN sandwich with cheese and bacon. She also ordered fries and a shake. The order was stamped at 3:44. At 4:03 our order was finally ready. They put the bags on the counter then made her shake. When she opened her sandwich there was her cheese and bacon on top of a HAMBURGER! After waiting 20 minutes they had to remake her meal. Meanwhile my dogs and fries were cold. In all fairness the manager refunded our money but a $33.00 meal in a very slow restaurant should have been correct the first time. All that said, the quality of the dogs was fair at best. The fries are crinkle cut and from frozen. I have had better Chicago dogs at James Coney Island but they have closed several stores close to us. read more

Portillo's Italian Beef with hot peppers was fantastic. I always oder it dipped with a side of gravy. I've been to various Portillo's in Chicago. The Richmond location has the same look and feel. The decor is just like the one on Maxwell. The staff were extremely friendly. Give them a try. You will not be disappointed. read more

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I know. We have enough in Chicago. But as my buddy who used to live in Chicago, now resides in Canada, this was a must visit for him while in Houston area. He ordered the chicken sandwich and fries. I had their chicken Caesar salad. What happened to the side of bread you normally get with the salad?. Not in the mood for a big meal. Service was friendly but surprisingly was slow. They were not busy at all for lunch. I guess I am used to seeing them busier in Chicago. Again the lady at the counter was friendly and funny! read more

Portillo's Richmond - Chicken Caesar salad - Burgers Near Me - Richmond, Texas

When I heard Portillo's was coming to Texas I was beyond ecstatic. I go to Chicago somewhat frequently and a must stop for me on every trip is Portillo's. Yes it's fast food, but it is so good and such a comfort meal. This location is Houston's first. I was willing to make the drive to Dallas to get my fix before finding out it was opening here, so I patiently waited. The day came and I took some family with me that has never had it. Just like their locations in Chicago, the restaurant is huge with lots of parking. There's a large indoor dining space as well as a rather large patio outside. Customer service was ok. It's a new location with young adults behind the counter. The person taking our order didn't really seem to know the menu too well but got the job done. The first thing I noticed here was that the menu is very different from what I remember in Chicago. It's actually scaled back quite a bit. They got their popular items like a Chicago hot dog as well as their Italian Beef Sandwiches, but I didn't see the Maxwell Street Sausages, Ribs, or fish. That was a bummer because I like the sausage items. Every time I am in Chicago I always get the Chicago hot dogs because it's a local item, so I passed on it this time and went with the Big Italian Beef Sandwich. Usually when you order this, they ask you if you want it dry, with gravy or dipped. You also get to pick if you want sweet or hot peppers on it. Cashier didn't ask any of those questions but luckily I knew to ask. I got mine wet with hot peppers and a side of fries with cheese sauce. We got our food not too long after and dug right in. Since I got the big beef, this sandwich was considerably larger than the regular one. I could tell it was dipped, but not by much. The essence of the gravy was there, but I wish it was a little more drippy. The beef was delicious. The bread was soft. The peppers were the perfect spicy compliment to the sandwich. I dipped it in their famous cheese sauce and it elevated the sandwich even more. The fries were perfectly cooked and seasoned as well. I forgot to order a hot dog just for research purposes, but was told it was good, but did not hit like it does in Chicago. My SIL got a burger and she loved it. My niece never finishes a meal but she ate her whole hot dog. We didn't get dessert this time, but the cake or shake is always good. Overall, we thoroughly enjoyed our meal here. I will say even though it was enjoyable, I think it was a little different than in Chicago. They have some kinks to work out but I will definitely be back at some point. read more

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The service was outstanding. While the hot dogs are good, did not like the tougher skin on the hot dogs. Loved the crinkle fries. I ordered the spicy chopped salad which was OUTSTANDING. Very good chicken and the salad was delicious read more

I have been here 3 or 4 times. The onion rings are good, fries too, but only when fresh. The cheese sauce to dip your fries in is why I go back. The hot dogs are not my cup of tea(that's okay, just not raised on that type of hot dogs). I like the classic Italian Beef sandwich. After today, no plans on going back. Went thru the drive thru, place was not busy, around 12:15. The order taker was not attentive, and didn't get my order correct after three times of clarification. To the point he asked me to drive forward. What I realized, after I pulled up, the man came out and placed a sticker on my side window and asked me to hold on while he took 2-3 more orders. I clarified to him finally what I wanted and a different guy gave me the order. I noticed it has extra fries and two sides of cheese sauce...I asked and he said they didn't charge me, just fixed the order. The issue was my request for mozzarella on the sandwich. The order taker turned that into cheese sauce and order of fries...no idea how. Drove away, no cheese on my sandwhich. So I went in and the awesome lady at the counter got me a new sandwich fixed, offered me a Coke that I declined(had one in the truck). Sadly, she had to hear and repeat to a manager that never said a word to me. When I got back in the truck, my wife showed me a side container of mozzarella. I might of made that work, actually nope, for $35 I want what I ordered. Sandwhich was good, fries were cold by then. No reason to go back.it would be one star if they didn't make it right, if it didn't taste good, and the lady at the counter was a . The man taking orders needs to slow down, accuracy over speed, he was distracting himself, they were not that busy. read more

Not really a hot dog person , so I was glad they had other things on the menu. I did in fact try the hot dogs which I don't think they were 100% beef . Tasted a little rubbery to me. Both hotdogs were pretty messy to eat. I would prefer the Chicago one over the chili cheese hot dog , but wish the bun was bigger. The spicy chicken sandwich was probably the best thing on the menu for me . I did enjoy the hamburger , and shoutout to the cashier who told us to get it with light salt. It was petty packed on the Friday night we went , but seems like people were in and out. Workers are cleaning throughout. Would like to try the Portillo's in Chicago to compare the authenticity. :) read more

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Great food ambiance is loud due to a lot of people service there's a wait if it's busy other than that normal . The hotdogs are just like Chicago locations read more

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So glad Portillo's is starting to pop up around Houston suburbs! My husband's family are Chicago natives, so we are familiar with Portillo's and is the usual spot when we visit Chi-Town. There are slight differences here, like they don't use the Maxwell Polish sausage for the Chicago dogs, which I wish they will soon! This location is spacious, and love the Houston touches they did with the decor and ambiance too, while still paying homage to Chicago. The onion rings with cheese sauce are delicious and my favorite side to order here. Can't wait until the Katy location opens! read more

Portillo's Richmond - Burgers Near Me - Richmond, Texas

Finally they chicago iconic place comes to Richmond and i love this place. The food was great and hot. the cheese fries are awesome, and the italian beef sandwich with cheese sauce was great but get it dipped. The chicken tenders are great as well. yummy onion rings as well. However, definitely get the chopped salad that was the best!!! service was quick and friends in the drive thru. read more

Portillo's Richmond - chopped salad sooo good - Burgers Near Me - Richmond, Texas

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First time at this place. The Chicago style hot dog was awesome, the chili cheese one was ok don't care for beans in my chilli. They use poppy seeds buns not my favorite but ok. The fries were just a tad over salted. My wife's sandwich was so good and she didn't even have tons of sauce on it. The service was good and the atmosphere was pretty cool. Very busy in the place and you can see them make the food. Nice stop. Will go back again. I told them about the fries and would inform the cook no attitude for me opinion. Appreciate that a lot. read more

Portillo's Richmond - Burgers Near Me - Richmond, Texas

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I fell in love with Portillos while in Chicago in August. I never thought I could enjoy a hotdog so much let alone one with onions and tomatoes lol. When I heard we were getting 3 close by I was super excited. The was close to Chicago but not there just yet. Fries and onion rings are just as good. They have THE BEST ONION RINGS I was also anticipating their amazing chocolate cake but it was dry. I wasn't sure if they're ordering from the other locations. One of the employees was nice enough to tell me they make them in house it was probably just a bad batch. So I may try again, just wasn't up for disappointment tonight. Definitely give them a try. Cheese sauce is good with the fries even though they don't really need it. Plus the line may look long but they move quick! read more

This was my final birthday wish to go to one of my favorite restaurants from the Midwest. As a native Wisconsinite, I have missed my fries with a side of cheese! From the outside, it looked just like I remembered! As soon as I got inside and took a look at the menu, I was instantly upset that I had driven 45 mins and they don't even have the full Portillos menu. One of my favorite things about this place is the desserts. To find out that they have only two desserts...well really ONE dessert...chocolate cake and chocolate cake shakes. No eclair cake and no lemon cake which are both TOP TIER. I got the hot dogs, they didn't taste as good as I'm used to. The fries and cheese were phenomenal as always. I got the free chocolate cake and it tasted like it should. Was it worth my last birthday wish and a 45 minute drive? Absolutely not. Also not happy that at 2pm in the afternoon, there was no soap or paper towels in the ladies room. read more

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The restraint is fast food but feels nicer than a normal fast food place. You order at the counter and pick up at a counter and all meals are bagged. The inside feels more like a roadside BBQ spot with the decor. They have burgers hot dogs and cheese steaks. I got a bacon cheese burger and it was tasty. The bacon was cooked well but when I compare to other burgers, it's just ok. Onion rings are better than some other places. Only condiment I saw was ketchup and I think they should have some more options to easily use. I would try it again because they do have some other interesting items to try. read more

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I know the hype has built up, so we came here Friday 10/25 at 10pm and first impression was this place was a disaster zone, no clean tables, food all over the floors, restrooms were in bad shape. I mean all these folks working and no cleanliness. So we ordered the Italian beef sandwiches - mine was dipped w/hot peppers, my wife had hers dry with au jus on the side, fries with the cheese sauce. It was ok no backflips here. Maybe we'll try again in a couple months once they work out the kinks. read more

Portillo's Richmond - Burgers Near Me - Richmond, Texas

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I was pretty pissed the other night driving to Stafford to see they're having opening issues when they are a much closer drive for me than this location. However, I made another trip here again n ordered 2 Chicago Hotdogs with no relish, 1 Cheeseburger with just lettuce n tomato and a Chocolate Cake. Everything was very delicious, juicy, very flavorful in their own ways and comforting fast food imo too. The buns, celery salt, peppers, tomatoes n meat in the hotdogs were tasty. The meat has a slightly sweet n beef sausage type profile to it. One of the best hotdogs around n much better than Goode Dog imo too. The burger was very nicely seasoned and full of charbroiled vibes. The burger here and Goode Company Hamburgers are the absolute n only ones with that charcoal / chargrilled flavor that I have had in TX, which is very shocking tbh. The buns n tomatoes were nicely soft n fresh. The chocolate cake was noticeably chocolaty, a little tangy, a bit sweet and very moist. Great, efficient and friendly service at the counter ordering. read more

Portillo's Richmond - Fantastic Chicago Dogs without relish & Chocolate Cake !!! - Burgers Near Me - Richmond, Texas

I stopped by Portillo's yesterday and tried both their Chicago Hot Dog, the Chili Cheese Hot Dog, and their fries. I've had Chicago-style hot dogs before that came close to the real deal in Chicago, but honestly, Portillo's just doesn't measure up. The Chicago Dog was a letdown compared to what I know it should be. What really disappointed me, was the Chili Cheese Hot Dog. I figured, "you can't mess up a Chili Cheese Dog." But they proved me wrong. When I opened the wrapper, I was met with what looked more like a bean dog than a chili dog. The chili was packed with beans--way more beans than actual ground beef. It felt like I got a "Chili Bean Hot Dog" instead, which is not what I ordered or expected. It's bad enough there's beans in the damn chili but to have so many beans there doesn't even seem to be ground beef? That should be a crime. The fries were just okay, nothing memorable. Overall, none of the food stood out, and I left feeling like it was a waste of money. If you're looking for a real Chicago-style hot dog or a solid Chili Cheese Dog, this isn't the place. The people were nice and the restaurant was clean but none of that can make up for food that just doesn't taste that great. read more

Mrs. and I did a lunch meet up with our dear friends at Portillo's to catch up with gossips. The interior was big and ordering was easy. Mrs. and I went with the number 1 beef steak combo meal that came with fries and small fountain drink. Mrs. asked for sweet pepper and to dip her sandwich in gravy. I asked for spicy peppers and extra gravy. Both types of peppers were $0.75 extra. The gravy was not Southern style gravy. It turned out that gravy was greasy beef juice, it wasn't bad. The beef itself was underseasoned, but cooked well. The bread was ordinary. The best part of the meal was the fries. It was seasoned perfectly and not greasy at all. Prices were reasonable. Counter service was friendly and quick. We like Philly cheese steak so much more. We like to return to try the Chicago dog and Polish dog, but not beef steak. Parking lot was big. read more

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Cell signal isn't great - wish they had free WiFi. Plenty of parking. Spacious and clean restaurant. AC a bit too cold. Self service - you order at the front, and they will call your order so you have to go grab it. We had gotten kids hot dog and fries, chili cheese dog, onion rings, and Italian beef sandwich. I thought the kids hot dog would be plain, but it came with hot peppers, pickle, tomatoes, etc. Chili cheese dog was alright, it wasn't anything amazing. Italian beef sandwich... it looked nothing like the picture - the bread was too soggy, not enough ingredients (only came with green peppers). The beef was decent. Onion rings were crunchy, but also really greasy. Most of our food was room temp, it wasn't hot or warm. Overall, would go back if I'm really craving a chili cheese dog. read more

Portillo's Richmond - Burgers Near Me - Richmond, Texas