Horrendous pricing for residential but the HUGE data centers get a massive price cut. Essentially the common yokels (residential customers) are forced to bail out these multibillion dollar companies. Where can we get our local government authorized monopolies? Electricity goes out with due to rain. A little wind. But they can be slow to get it back up and running. Giving them 1 star is far too generous but we aren't able to give them any less. I've included a picture of where my expensive electricity is distributed from. read more

Portland General Electric - The cover to my electrical outlet where my expensive electricity is distributed from. - Utilities Near Me - Portland, Oregon

I'll update my review later as I haven't paid a bill with them yet, I just wanted to leave a good note for Christian, he made the set up very easy and had great customer service and attention to detail, he even knew how to spell my name and most people messed that up because they LACK attention to detail. Thanks for making it easy. I'll update my review. They better not charge me an arm or a leg or I seriously will not pay it dude :) The cost of things vs what people get paid is too high. I make around $20/ hr so you seriouslly better not charge me over $100/month or we are going to have a serious problem, but I wanted to leave a good note for mr. Chrstian. read more

PGE's customer service is much better than other energy companies I have contacted in the past. The representatives are friendly and helpful, and I am usually able to reach a person within just a minute or two. Other companies leave you tangled up with some AI voicebot for forever and then transfer you through many representatives when you do get to a human. I appreciate how straightforward PGE's customer service is! They have always been able to answer my questions and help me make changes to my account. read more

Im updating what has gone in our neighborhood... nothing good has happened since my initial review. I believe 100 percent that I am now a target for someone's sinister intentions. Since they cut the trees I didn't think they could do anything worse than that but they thought of something that is or could be deadly for me. They have dug a vault directly in front of my home. I saw the man rolling a tape down the sidewalk glance at my home then take a few more steps p s glancing again at my home and that's all he did. A week later red lines painted in the grass and two trees tagged to be cut right in front of my home. Two days later a crew was out there with excavators digging a 10 foot hole . Next day a concrete vault was put there which is now just a junction . No warning even though thay got a conditional land use permit to come out of the fenced set backs and 2 inches from the sidewalk. So now I have a very loud 60 hrts hum coming through my floor boards into my bones and it's driving me mad. My physical health is dismissing rapidly. How or what do I do now. The y have ruined my homes worth my health my peace...and there is nothing I can do about it.....God help me ! read more

PGE is terrible. They raise their rates so often without notice. I have left my apartment for over 2 months with everything unplugged and somehow the bill was still in the hundreds. Apparently they want customers to pay for other customers electricity. They don't have enough employees so don't expect them to restore your power for a week if it ever goes out. read more

I just spoke with Justin the rep at PGE Portland. My energy usage is minimal and I the current bill is too high. $118 for the month. I have a refrigerator. Laptop small lamp and bathroom light. No baseboard heating. Chec out your bad reviews. I can't wait to give my notice in 4 months. Typically my monthly bill is $18-30. I have been a PGE customer for over 20 years. Good bye PGE Portland Oregon. I wouldn't touch this company with a 10 foot pole. read more

This is another Portland utility, like Pacific Power and Waste Managment who after the pandemic decided that closing people's accounts was just too dang hard. The grift is this: you call to close your account. They say "sure pal". Then maybe next month, maybe even years down the line you get billed again. Maybe you call in and explain "I closed this account" and usually there's "nothing they can do but close you out and send you a last bill". But, obviously you didn't receive those services. The next tenant/owner did. Your account was just charged out of the blue. Maybe some people are fooled into paying. I think that's the point, or it wouldn't keep happening with multiple different utilities. Eventually they sell your account to collections and make a few nickels there. It's the utility equivalent of searching for spare change in your buddy's sofa cushions and it's just as classy. I feel for the customer service agents who get reamed out and the people who hoped they had left the craziness of post-pandemic Portland behind but NO! It's back to pester us more! Boo. read more

Most hated company in Oregon. Raising rates where we are being charged almost double just in the last few years. No other choice and they spend all their money on things that aren't even needed. Horrible. read more

Why is your website so horrible? Actually works fine for paying your bill though, weird I guess when you don't have any competition you don't have to worry much about customer satisfaction as long as you're barely compliant with that government contract read more

Raised my rates, then raised them again, then raised them again. Now my power has been out 3 times in the last 60 days or so. I wish bad things on PGE. Abuse of power and shitty customer service, we can't do much about it now, but when we can, trust me , we wont forget. read more

Portland General Electric - Utilities Near Me - Portland, Oregon

Terrible electric company! In all my years of service with different companies this is by far the worst to deal with! In our area there are no other choices if you want electricity? We HAVE to deal with them.... I own a business, on two separate occasions this year, I was LATE paying my bill because it was neglected. Both times were paid within two weeks of the due date. Then... They demanded a $750 deposit!?? I called them to talk about it with no luck. From there I paid every bill afterwards on time, then this morning I woke up to no power at my business??? They shut me off because I refused to pay the deposit!!?? My balance was current minus their ridiculous deposit.... This is a monopoly and we should have other choices for utility companies in the area. This is just one of many negative experiences by the way. read more

Well, it is what it is. I have read the rants and I feel everyone's pain. My suggestion, conserve power and try your best not to go crazy over your electric bill. If warm, open a window or go put on your birthday suit - don't use A/C. If it's cold, put on an extra layer of clothes and or snuggle up next to your significant other....if you have one :) For those that may not know, PGE contracts out to 3rd party utility companies when the workload is heavy. With that said, rates may go up because they have to offset the cost to bring in help. Also, for those home/property owners (the neighborhoods along Jamison Road and in the Raleigh Hills area) that choose not to be responsible in making sure their tress are properly pruned, PG&E contracts out to companies like Asplundh to ensure lines are clear from branches and what not. Again, another cost to PG&E that I'm sure is offset with increased rates. Sadly, the recent winter storm we had in January/February clearly showed some major deficiencies with not only property owners but with PG&E. We can't blame PG&E for everything but we can sure blame the home owners that have boat sails on their property. Remember, when the ground becomes a sponge, things like to uproot. read more

Thank you PGE for restoring our power on one of the hottest days this week. A plane crashed in Troutdale and you were able to restore power within 4 hours! Thank you for all the employees that made this happen! You are true heroes! read more

An 18% rate hike and then they come back and quickly ask for another 7%? Ridiculous. How do they get away with that? Increasing everyone's electricity bill by 25% in one year's time? Try cutting unnecessary staff. Used to be that power companies cared about their reputation. I think right now, PGE is hated by most of their customers. As a landlord, I hate to raise rents, but with increasing energy costs, it's going to have to happen. read more

Horrible Company. We give them as much money as we can. We don't ignore them. But they turned out power off anyway. We called and tried to talk to customer service. They were disrespectful and rude. Horrible Company. They don't care about their customers health or wellbeing in anyway! read more

Terrible company with zero follow-through. I've been getting "Peak Time Rebate" emails unendingly, despite the fact that I am no longer a customer and actually moved out of state. No attempt to reconcile the issue. How hard can it be to remove an email from your distribution list? It reveals the depth of unprofessionalism in this company. read more

a small one bedroom i live alone, im gone half the time, i keep unused things unplugged and turned way down.... some how they claim im still using 58kwh in a day... THIEVES & LIARS read more

This company is disgusting im in a 2 bedroom apartment barely averaging 60 degrees and my bill is $327 constantly raising prices can't wait till everybody is held accountable read more

Way to expensive. Even when my apartment is 36° inside my bill is $170 per month. I will be buying a generator instead.

HIGHWAY ROBBERY and the demise for the elderly! This is like living in HELL, not the US, and even though I freeze in the winter and die in the summer from heat, I am paying you people a FORTUNE just to keep the lights on! read more

Incessant rate increases for their commercial and industrial pet projects. All the while residential customers are paying almost the same rate as commercial. That's almost a 100% increase in our bills doubling in the last 4-5 years. These pet projects are primarily geared for the benefit of commercial customers which residential customers sre being charged for almost the same rate. That's not fair! Than they roll out the new rate increases right in the middle of the winter when bills are highest. Upper management sure does continue to get their "cost of living" raises to their multi-million salaries. No you shouldn't get a cost of living raise, they have well enough while many of us are desperately struggling. The CEO makes 6,8 million a year not including bonuses. They're grossly paid well above industry standard! It's messed up and ridiculous while many of us suffer! I'm extra pissed thzt they just raised it again and that the PUC approved it- behind backdoor dealings no doubt! WTF where's the line? Most of us are struggling. This is not right and I'm angry- everyone is! read more

WILL LEAVE YOU FREEZING TO DEATH PGE is a horrible company. I pay almost $200.00 - $300.00 a month for a small 2 bed room apartment. We have a small windstorm that knocks out our power now for almost 48 hours in below freezing weather. PGE doesn't care that people are literally freezing to death here in Lake Oswego, OR! Poor communication with no expected ETAs when power will be restored. Shameful PGE! You call them just to get a robot telling you that they're working to fix the issue with the safety in mind. I want everyone to be safe, but soon as it gets dark, they stop all operations and it's getting dark around 5 p.m. Safety?? What about us and the old people living alone with no one to help in homes that are now in the 30 degrees in the inside trying to survive the extremely cold and dark nights? Do you care about them PGE? Obviously not. Shame and disgrace Portland General Electric! I m sure they will read this and just laugh and increase our bills due to THEIR failures because who is ever gonna hold them accountable? No one. read more

Horrible experience with tree trimming. The Cable line was knocked down by broken branches, the broken branches were left in the trees to finally fall into my lawn. After promising to send someone out, I get nothing!!!! I wish I could give them NO STARS!! read more

Customer service reps have always been mostly pleasant, but very unhelpful. If you need energy assistance, as I'm sure many of us do, be prepared for a laughable discount. My partner and I live off of his income, and it seems that although his income falls well below what's needed to meet the cost of living for the area, it is not enough to warrant a decent discount off of your electric bill. 15% is what I was given, which won't mean much if PGE gets approval for their next rate hike of 10.9% for 2025. When I asked if PGE could adjust this to something a bit higher, I was met with a resounding "No" in the form of half-answers, and general platitudes you'll find from most companies these days. Good luck, everyone. Times are tough, and huge monopolies like PGE are not helping when they most certainly have the means to. read more

I am very grateful to Monica in Portland customer service for her knowledge of issues, explanations and problem solving . Polite and friendly patently explain and helpful. read more

They are scamming people's accounts. Lying about their usage and saying that people are using more than they really are. On top of that raising people's charges by huge percentages. Making it nearly impossible for customers to keep up. On average people in Salem are being charged 400-900$ a month for electric. While the CEO is making 2 million a year. They are trying to bankrupt customers to the point that people will be getting shut off. It should be criminal what they are charging. Customers need to stand together and stop them. They are trying to switch to clean energy and what they aren't telling people is that the customers are paying for it. That's really why they are charging the customers the amounts they are. Which is a straight lie. Lying about the amount we are using and putting all the extra money into a pool so they can use that to switch the energy. I think all customers should stop paying so they have no choice but to lower our costs. Also trying to switch everyone to smart meters which is what causes the fires in Los Angeles. Don't trust this company. They will lie. And they are stealing from customers. I will be getting an attorney and suing your company for every last penny. Everyone should request for their meters to be serviced. The smart meters out side of your home are being scammed. All the power was shut off on my home yet it said I was still using 40 kwh after shutting off my breakers. Shame on you PGE. We know what you are doing and the customers are coming together to stop you. read more

We are livid. Due to repeated 'trimming' of a tree on the right of way, and causing instability when installing an adjacent power pole last month, we now have a tree out of the ground and perilously close to falling across our driveway. Because the tree is resting on a fiber line, not the power line 2 feet above, PGE is refusing to remove it. Instead they are blaming the fiber provider, and tied the tip of the tree to the fiber line to keep it from falling completely. Irresponsible and totally passing the buck. No where to turn to fight this buerocracy. read more

11 hours and they have not even sent someone to see what is wrong My wife and I are sick with covid and that does not matter. I wonder if wealthy areas wait this long. Hope execs are enjoying their parties tonight why we and neighbors sit in dark cold houses. read more

WORST. Raised their rates by 17% in the beginning of 2024. Electric bill has been $310 a month on average, and we're rarely home using the gas an electric. Such a racket. Oh, and PGE is attempting to raise their rates another 4.7%. It's March 1st. Hands down the worst Electric company I have ever experienced. No other option when living in Portland, so everyone here is screwed. The fact that a company like this is allowed to take advantage of people the way they do, is terrifying. read more

billed me after I requested them to stop my power for a whole month. while I didn't live in said apartment anymore, then instead of telling me, sent my bill to a debt collector. POS company read more

terrible company. Will leave you without power or updates of any sort for more than 40 hours.

DO NOT USE THIS SERVICE! My powere is constanly run out; When I try to call the offie, for a power pff converation. They hung up on me 3 times while trying to talk to someone. Thry don't care about your utilities, or how they effect you. The will waste your money, they will spend their money, and use you as a money bank, whenever psosible. DONT USE THIS SERVICE!!! read more

PGE is a terrible company that raises its prices through the ROOF! They raised rates by 17% this year! I wish I could afford to move to a location out of their radius but now I'm stuck being broke cause of their $#!tty prices. $140+ bill for an apartment that's only 800 sq ft and we don't even run much electricity. absolutely atrocious company. Would give 0 stars if possible. read more

I called to request a $5 late fee be waived...I've been a customer for 31 years. They said, "yeah, you were late so we're not going to reverse it". Of course, I have NO CHOICE who my energy provider is. If this is the customer service they offer after a 31-year relationship I would DROP them as fast as possible if I could! Monopolies! And my bill is enormously high because of the storm:( read more

I hate PGE. It's a joke. We just moved here and the power has already gone out 3 times. Makes it incredibly difficult to work from home when the power goes out for 4 to 6 hours at a time. Every time it's been something related to "equipment issues". So my question is, why are we paying so much money for a crappy system that goes out all the time? read more

We were without power for four days, and it was miserable. As bad as it was, however, we were aware of all the PGE workers out in the freezing wind and ice struggling to find and repair the issues caused by this storm. I want every one of you to know how much we appreciate you and your hard work. We can't begin to understand your challenges, but we want you to know that for every complaint you get, there are surely a thousand grateful hearts. Thank you for every hour spent away from your own homes and families, thank you for your persistence, and thank you for the light and heat we are now enjoying! God bless each of you. read more

pge said we use less power then we paid for got money back Christmas came early we love PGE

Worst electric company I've ever dealt with. Policies change with little-to-no communication to their users, who ultimately have to deal with the BS. If they didn't have an illegal monopoly on the market in this area I would be with someone else. Until then, we are slaves that are forced to live by their rules, or live without power. I would use literally any company over PGE, if I had the option. Until then, I'll keep bending over for them since I have no other choice. Hope you fat-cats are enjoying my money. read more

I hate this sub-charges Low income assistance few years a go when I request assistance ( no found available but they charge us per month a between$00 .40 up to 1.00 per customer ? Can you imagine how many customer PGE collect each month !!!! In order Pay my bill need wake up early 5 am Vs lazy ass people who's only want get free assistance that is no fun .. Would be nice give on option to donate but won't Igive my approve , would love switch company but no competitor make me upset they do whatever they want with us ... read more

Portland General Electric - Subcharge low income assistance - Utilities Near Me - Portland, Oregon

Transformer went out right in front of my house at 6:40 am this morning, crazy loud bomb. Immediately got a text from them that a service repair was on its way. PGE was out within 20 min. Very nice man and had power restore within 20 min. and even took away the poor dead squirrel that caused the problem. Thank you for great service. read more