I called them about a potential repair, they seemed angry that I didn't know that they were busy. How rude of me to call asking for service? Reluctantly agreed to let me bring in an amp. I left my amp there, asked them to give me an estimate of what it would cost. Instead they called me and said the repair was done, without having agreed on a price. Then he implied he did me a favor by doing that because he was so busy, and berated me over the phone. I picked up the amp, paid his unreasonable fee, and it was not even fixed. Terrible. Absolutely terrible. Worst 'service' i have ever experienced. read more

As many others have shared before, this review reflects my opinion on their customer service not their work. That said... it is very rare that I have seen a place of business treat customers with such disdain. Both phone calls I've had with them have been equally unpleasant to the point I can't understand how they ever could get someone to pay for their services. on top of that they told me my hear was ready for pick up but refused to tell me what if anything they fixed. read more

This review is based off of calling into this talk with their team on a tape deck that had stopped working. The individual who helped me, basically gave me advice on how to fix the machine without having to take it in, which in my book is tops. Another shop would have welcomed my deck in, and probably charged a ton to do a very simple fix. Kudos to Portland Pro Audio for keeping it real a s kicking g down their knowledge. I'm bringing all my future gear here now, that is how you earn a customer. read more

Had a simple question about a microphone stand with a quick release clutch (which is super hard to come by in portland and difficult to find online). Pro audio isn't retail apparently and the fella on the phone twice reminded me they were a audio repair shop only and couldn't help give a recommendation on where to even start to find a microphone stand. Also was rude like I was wasting his time. So weird. They may be called pro audio but maybe they are just Audio. No pro. read more

Oh man. This place is the worst. This is one of those businesses that are all to common in Portland comprised of people who don't want to handle business but instead just want to hang out and occasionally transact things if the conditions are ideal. Full Disclosure: This review is about a year old. I've just been busy and just stumbled across my notes. At the time of my transaction, I was booking DJs and handling the DJ gear at a place which had DJs on Thursday - Saturday nights. I needed a place that could tune up the turntables between Sunday and Thursday day. I got this place's info from a guy at Super Digital in NW. I was so unhappy with their service, I won't even go to Super Digital again. I call Portland Pro Audio and explain my situation and deadline. They tell me it's no problem. Saturday night after my gig I grab the turntables and head down first thing Sunday. Not only does this place not have a sign outside, they had a "closed" sign in the window. Off to a great start. Despite assuring me they could complete the work in the time I had available on the phone, when I got there, they weren't sure if they could do it. He told me he had a bunch of other orders but none of those orders had a deadline. (Ok, so since mine does, can we knock it out?) The guy checking me in asked if I had a needle to test the turntables when they were done. WHAT KIND OF SHOP THAT REPAIRS TURNTABLES DOESN'T HAVE A NEEDLE?! Most shops tell you to take all accessories so they're not responsible but this guy thought that was ludicrous. I can't remember his name but he had curly scraggly hair, a Jackson Browne shirt and looked like he definitely listened to vinyl and had a needle laying around. 2 days later on Tuesday, I stop down to drop off a needle. The turntables have not moved from the counter where I set them. I ask how it's going. The guy in charge (older) tells me he hopes they can get them done in time but might have to charge me a rush fee. YOU HAVEN'T EVEN LOOKED AT THEM YET, THEY HAVEN'T MOVED! I explain that we didn't discuss that and I give him the needle and tell him he can keep it. He tells me he won't need to keep it. I insist, since he doesn't have one on hand and I'm sure I'm not the first customer with the "no needle" problem. They call me Thursday to tell me the turntables are done and make it sound like they really moved heaven and Earth to make it happen. I ask him for a total so I can get a check from my work to pay and the guy tells me "I hate banks. You don't have cash." The warm fuzzies never end. I pick them up and the guy tries to hand me the needle again. I explain, again, that he can keep it because THEY OBVIOUSLY NEED IT and I walk away. Lo and behold one of the turntables isn't working right! The 45 / 33 button is broken. I call and explain this and the guy tells me THEY DON'T TEST ANYTHING BEFORE IT GOES OUT. I'm not making this up. Again on a Sunday, I take the turntable down. The sign on the front says "Closed", the door says "Back in 10 Mins" but it's half open. Super clear messages guys. Later that week I pick the turntable back up and thankfully it works. At no point in this entire process did anyone exhibit any sense of urgency, interest in customer service or even just general "I care about anything". It seems like 2 guys who thought it would be cool to have a shop where they fix audio gear. I'll send my gear out of state before I use these clowns again. read more

Portland Pro Audio - Back In 10 Mins on a half open door with a closed sign next to it. - Electronics Repair Near Me - Portland, Oregon

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I have to agree with the reviews that comment on the general attitude of at least one of the guys working here. Sounded like the younger one. As with the two other negative reviews it took less than a minute to get the read on this guy's inflated ego. I called with a question tech to tech. Most confident and experienced techs realize that they are not the only tech that knows what they know. Once you've been in the field long enough and gained some wisdom in life you realize every tech has their strengths and helping others will actually help you. This is why the forums that have true tech and business professionals are so great. Techs support each other openly especially now when there are so few. This guy was smug and suggested that I should know the solution to my technical dilemma because that's what 'I was getting paid for'. Typical of a tech who thinks he has cornered the market on his knowledge and is protecting it as if his livelyhood depended in it. Maybe it does. You learn that the guys who are truly successful and mature enjoy helping other techs and don't also snub the customers that allow them to stay in business. Even if they don't have the time they will be polite when imparting that. I will say that it appears that since the choices are so few in the Portland area all you really have to do is be the better- bigger more mature person (won't take much) and stroke this guy's ego a bit and you'll probably do just fine. read more

I had a great experience coming to Portland Pro Audio. They obv have great hours & location, but they're also a great organization. I brought in a keyboard to be repaired. It would turn on but no sound had come out. They charged me $75 to crack it open and do an hour of labor. In my case, they were able to do the repairs within that hour and they got it back to me in like 7 days. To me, that's unheard of. Repaired in 7 days?! For $75 dollars?! I can't believe it. Plus, they were really cool people to hang out with when I went to pick it up. read more

*ATTENTION,,, PLEASE READ BEFORE USING THESE GUYS....... I am one who never writes a review but I felt I had to after the phone conversation I just had with the repair representative from Portland Pro Audio. I had a simple question of weather they would be able to fix my Fostex G16s reel to reel that I have. Right away I noticed the reps BAD attitude after telling him the issue the unit was having. He declined to fix the unit stating that they are a nightmare to work on. I was fine with the results of his concern and the over all answer to my query. However the immediate attitude I got from this person (for no reason) had to be addressed. So I simply and to the point said that I understood him not working on the unit but I did not appreciate his unprofessionally short attitude. He flipped the switch and said "If you would have given me the model number from the start of the conversation (which he didn't ask for and I didn't know he needed at the very start of the conversation,,, in which I would have and eventually did give when asked) I would have told you no to repairing the unit instead of you wasting my fucking time with stupid questions." Obviously I was shocked having a small business rep in the Portland area talk to me that way, especially when businesses are struggling and times are hard for everyone due to the pandemic. He could have handled a simple customer service issue with the thought of trying to earn a customer. Instead he acted like a spoiled little child who chose to insult his customer. I have heard a mix bag of reviews from this local business and from my experience would advise you to choose anyone else to do your business with. read more

Thanks to Portland Pro Audio for reviving my Yamaha DX7S + having super friendly service :)

Totally professional and very honest - there's usually a waiting list of gear queued up because Portland is a bit of a desert for touring-class pro audio, live, and studio audio and music gear service centers and good techs, but this is one of a short list of only two or three places in PDX that I'd let touch my gear if I'm feeling like treating myself and paying somebody to work on my equipment for me... this tech has always been very upfront about what getting your gear serviced can and can't do, such as "I can upgrade these components and modify this part of the circuit, but the noise floor is only going to be improved so much because of what it is, so don't expect a miracle" - no magic fairy dust, just good honest work at a predictable, fair price - I know what I'm doing and have previous experience in charge of authorized service centers for a portfolio of multiple global pro audio brands - this place is on the up and up, and yes I do open the gear back up and look at their solder joints, etc. when I get the gear home. This place is legit and they won't BS you. read more

Father & Son team EXPERTs if these guys cant fix it , its prolly not worth fixing. honest & trustworthy. have fixed & retubed many guitar amplifiers &pro sound amps. Being able to trust them, thats priceless! ohh & they are vintage specialists & musicians themselves. never a disappointment! read more

Portland Pro Audio - Tod & Dylan with the magic twin! completely retubed - Electronics Repair Near Me - Portland, Oregon

I've had several pieces of gear worked on by these guys--my pair of Neumann U87s, some Genelec monitors and a "widow-maker" guitar amp from the 50s that they made safe for use in the modern era. They do great work, turnaround is reasonable, rates are reasonable. Highly recommended. read more

Felt I had to jump in and provide counterpoint to the negative commentary. A year or so back my beloved Soundeluxe U195 mic had developed the 'waterfall' sound in the condenser. These U195s were uniquely built back in the late 90s with a fairly unusual approach. Fifteen years later, it's not easy to find people who can understand their design. But after a few recommendations, I took it to Pro Audio, and they did a fantastic job with the repair. They were also excellent with communication, estimates, pickup, everything. It's a father/son shop, you don't walk in expecting some perfect customer service experience. You go in hoping they're that kind of super-knowledgable music gear lovers who've got the experience and problem-solving skills to fix the most nuanced of musical electronics problem. Portland Pro Audio is that place. I highly recommend them. read more

I found this repair shop to be very capable of fixing a pretty rare and expensive piece of audio gear of mine. The prices were affordable and they didn't charge me extra when a less obvious, second issue with my compressor came up. It was covered under the initial repair. That unit is now humming along smoothly. The guys at the shop were friendly and appreciative of my business. I will definitely be back. read more